W San Diego

  • 421 West B Street
  • San Diego,
  • Californie
  • 92101
  • États-Unis
  • Carte

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Rated 3.5 out of 5 by 263 reviewers.
Rated 3 out of 5 by Declining The staff of this hotel is responsive and pleasant. Concierge (AJ) gave solid advice on restaurants. The hotel appears to be in decline physically, and financially. Restaurant appears to have "cut back" on availability (hours and offerings). For the price in San Diego, I believe we can do better in future. No conferences in evidence; but no "conference room" available for a client meeting. Staff handled this well by giving access to living room of a suite. March 26, 2014
Rated 4 out of 5 by All good except check in Had a lovely 2 day stay with the exception of the check in. First there was a line at 9:00pm on a Tuesday. Then they didn't have the room I had prepaid for in November. After discussion at the front desk, I went up to my room and 20 minutes late got a call that they had a "cancellation". a cancellation? I checked in at 9:00pm. I find it hard to believe they had a cancellation 20 minutes later. But the rest of the stay was fine. Everything I expect at a W Hotel. March 1, 2013
Rated 4 out of 5 by Best 2 Thk It Over Front Desk Staff were so woeful and indept! Flew in morning from DC to LA, then drive from LA to SD. And yet, they put me a Gold Level member to a room next to elevator thinking the guest need NOT to have quiet and rest. Staff never reocgnized the Starwood status, thanked for your business, never mentioned my profile (which says high floor, quiet, etc.), while the hotel has plenty of rooms available. Checked in around 3pm so not last minute and ample rooms. January 19, 2013
Rated 5 out of 5 by Definitely recommend We've never stayed at a boutique hotel and were pleasantly surprised at how special the hotel and the staff made every experience. From the standard hotel expectations to the little details that make it stand out, we were very pleased with our experience and will not only recommend it, but will return. Friends are already asking us where we stayed so they can experience what we did also. June 23, 2014
Rated 5 out of 5 by Great customer service From the moment who drove up and promptly greeted by valet to our check out, this hotel exceeded expectations. There's no self park option and valet is $39 per night. But it's downtown and close to where you want to be. It's a nice half mile stroll to Seaport Village for a romantic sunset dinner by the water. We walked another half a mile to the gaslamp district for some evening partying. The hotel has a nice hip rooftop bar. The room was comfortable and clean. There's no tub however and no coffee maker. We had a hard time with the wired internet and the ice machine was out of ice. At check out we let the front desk know and so they apologized and comped us our $20 bottle of vodka we opened from the in room mini bar. On our way out we asked for a breakfast place suggestion and the valet told us about a great local joint (Hash house a go go). He said there's a long wait but would have the concierge call ahead for us... He did and we were seated promptly, Great service! July 14, 2014
Rated 4 out of 5 by Our 'w' stay The 'W' is a great hotel, perfect location for walking to little Italy or the Gas lamp District. The rooms are very comfortable, and the option to not have daily maid service is great for eco friendly guests like ourselves. The one compliment is the constant, extremely too loud music that plays in the lobby, the pool area, the second floor bar and in the elevator as one travels up to our room. Turn it down, try some other sounds and quiet it down some. May 7, 2013
Rated 4 out of 5 by Great hotel. Room layout not ideal. Nice W property. Staff was pleasant, but didn't carry out discussions/requests accurately. Room lacks convenient drawers for clothes. Lack of light in closet. Bathroom has one hook for towels, robes, etc, even though there is room for them on the walls near the sink, behind the doors, etc. Light out was fixed at our request. Scale in bathroom was dead. Layout of bathroom is poor. The room designer should live there for a week like my wife and I did! January 30, 2014
Rated 4 out of 5 by Distinctive Hotel Overall, we really like staying at the W in San Diego. We like the proximity to Little Italy, and the rooms are always clean & comfortable. However, the W could make us even happier by including WiFi in the price. Build it in, if you must, but it's annoying to have to pay for it when lesser hotels offer it "free". Also, their parking rates seem quite high. July 1, 2014
Rated 5 out of 5 by Exceptional Hotel with Exceptional Service The W San Diego stands out as a home away from home. It feels like a small boutique hotel despite it being a 19 story high rise. From the moment I checked in to the moment I checked out, the service was exceptional. The food and beverage team, in particular, really stood out. The menu options were creative and the staff was more than willing to customize to support my healthy diet. I was here on business but will definitely return for a vacation. January 23, 2013
Rated 4 out of 5 by Good but not thorough Everything about the stay was great except checking out. I ordered a roll away bed but ended up canceling it before it was brought to the room. The desk assured me I would not be charged. Upon checking out I was charged and then had to have the charges reversed. Aside from that. Great hotel July 14, 2014
Rated 5 out of 5 by One very special place Our stay at the W San Diego was wonderful! all of our expectation were met and everyone was so warm and welcoming. July 30, 2014
Rated 5 out of 5 by Modern Comforts Sleek, ultra-modern, and just a little bit edgy, the Hotel W in San Diego offered a great location for a 4-day stay during a conference. Location near the GasLamp District and the Convention Center was good but not adjacent, requiring cabs for some events. The hotel facilities and accommodations were excellent, the only gap was the lack of a coffee maker in the room for early morning coffee. May 22, 2014
Rated 5 out of 5 by Stylish Hotel I work for another Hotel chain and enjoy staying at the competition every now and then. The Hotel was stylish and fun. A few of the staff members I met were very professional, yet friendly. Sophie was great. Some were not so friendly. I had a do not disturb on my door to take a nap prior to an evening event, and a female associate knocked on my door and asked if she could change the pages in the Hotel Directory. March 27, 2014
Rated 4 out of 5 by Close but not great Instead of a suite, we were given two adjoining rooms. Kind of strange to have a couple sharing two adjoining rooms, right? They were sold out of suites even though our reservation was for a suite. The "fresh" expensive orange juice was poured from a Trader Joes container. Huh?? Otherwise, definitely a cool place and one that tried very hard to be cool. Maybe a little too much! May 31, 2014
Rated 4 out of 5 by Hotel looks great Excellent place to stay. House keeping had to be phone twice to get room made up after we had been out most of day. Other than that, enjoyed everything hotel had to offer that we tried. Might be a problem with all the construction work happening nearby. in general, the stay was a very good experience and would stay there again. Staff was excellent in every way. June 8, 2014
Rated 5 out of 5 by Nice Job, People Had an excellent stay at The W San Diego over the weekend. The night desk/manager and head of security were very accommodating considering I brought along an eccentric friend with PTSD who kind of push the limits of acceptable behavior. Great pool party as usual, the room was comfy and the staff were very helpful with everything from valet and directions to making change. Thanks again for everything. July 16, 2013
Rated 5 out of 5 by Mr. I had a good experience at the W San Diego July 25, 2014
Rated 1 out of 5 by Bad Stay in San Diego Have never been treated so rude when checking in to a hotel. There was an error with my reservation and Alfonso at the front desk did nothing short of making me feel like I was not welcome. 4 of us ended up staying in a room with 1 king bed - because it was a prepaid room and we were not giving ANY options. I've loved staying at W hotels before but will probably never stay at one again. February 11, 2013
Rated 3 out of 5 by Disappointing visit this trip I had to wait to check in behind someone who was oblivious to the fact that there were other people waiting to check-in. He kept talking to the front desk person and she continued to engage in friendly conversation and wasting time. Finally, another clerk came out to check in guests. It was 8:15 pm and surprisingly my room was not ready and I was told it would take about 15 minutes and to please sit in the lobby area until the room was ready and then they would provide the keys. I sat in the lobby area for over 25 minutes waiting (after a long 6 hour flight from the East Coast and it was very late on my watch, after 11 pm). No one ever followed up to provide my room key. I then approached the front desk, only to find out that my room had been ready for the last 15 minutes and no one bothered to tell me - POOR CUSTOMER SERVICE AND CONCERN FOR THE CUSTOMER. Not overly impressed with my stay this visit. December 13, 2013
Rated 4 out of 5 by Stay at W San Diego James at the concierge desk and Patrick at the bar were exceptional and certainly drove loyalty. The receptions desk also did an amazing job. July 14, 2014
Rated 3 out of 5 by Nice vibe, thin walls Friendly staff and fun environment. Unfortunately the walls are pretty thin. July 18, 2014
Rated 4 out of 5 by Good, but it needs some love and tender The place is nice and the rate competitive, but it needs some attention. It looks like it has not been refreshed for a while. In my room, for example, many accessories showed signs of wear and tear, and were not installed properly (e.g., lots of loose screws, crooked elements, etc.). The largest meeting room is long and narrow, not too god for visibility and participation. January 26, 2014
Rated 1 out of 5 by W San Diego I have stayed in several W Hotels, so didn't hesitate to book this hotel when I made plans to attend a conference in San Diego. Unfortunately, I was extremely disappointed. This hotel was really run down and my room wasn't clean....carpet extremely stained, not typical of other W hotels. The staff, however was outstanding. If I hadn't prepaid my room, I would have checked out. January 25, 2013
Rated 5 out of 5 by Business Trip The Welcome Desk was efficient and friendly, bed very comfortable, room in excellent condition. Loved the "rain" shower, and great water pressure. July 11, 2014
Rated 4 out of 5 by This Hotel Welcomed Our Dog! We were attracted to this hotel because of its website ads that welcomed your pet. We brought our 12 pound chihuahua mix, who is a member of our all male family, and was made to feel comfortable with him in KELVIN, the nice restaurant, the rooftop bar, and the lobby lounge. When we arrived at 4PM, we had to wait a half hour for our room to be readied, and then it took them 90 more minutes to bring up the dog bed and bowl with treats as promised, but other than that, all else was great. The employees were wonderful...all of them! The fitness center is all cardio with just some free weights on the side and was overrun with teenagers when we were there...we would have liked more workout equipment or a discount referral to a close local full service gym. The restaurant food and service were excellent, as was the rooftop bar, and the lobby bar. I would recommend this beautiful hotel to anyone, especially good dog owners! July 6, 2013
Rated 5 out of 5 by nice hotel, clean and simple This hotel is nice and clean, but a little bit too simple. For example, there is no fridge nor coffee maker. Nevertheless, the bed is comfortable, and I enjoyed the stay. I stayed five nights, and the first night is a bit noisy. Not sure if it's the guest next door watching olympics or the outside. But the remaining days are quieter. Overall, it's a good place to stay. August 5, 2012
Rated 4 out of 5 by Only one issue I was charged for an item in the room that I did not take. I called and was questioned by the adviser on phone but once I reassured them I did not drink the alcoholic beverage I was refunded. July 2, 2014
Rated 3 out of 5 by Not Up to Standard The staff at the front desk was great. The service at the upstairs bar were rude and complete jerks. The waitress and bartenders looked miserable, like they wanted to be anywhere else on the planet besides work. The pool was small and dirty, the fitness center was small and limited. The room was not clean. The carpet had tons of strains and the furniture was beat up. July 31, 2013
Rated 2 out of 5 by Dirty and unorganized Where to start... came in with a large bachelorette party and none of our rooms were available. Had to wait a couple hours. Every other room in my party received some form of comp, but not me. Once there, the hotel was filthy. Every floor I was on, every room I was in was stained and disgusting. My room was clean, but again I would never go barefoot in that place. July 1, 2013
Rated 4 out of 5 by nice experience Everything at this hotel was great except the odd parking situation. The pool really needs to be remodeled, the mirrors are really tacky and it really doesn't suit the hotel. We got a great upgrade to a suite for our anniversary and that was a lovely touch. Probably wouldn't stay here again but it was a nice hotel. To much of a club vibe going on in the evenings. September 26, 2012
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