Rated 5 out of 5 by Jacobs Fantastic
My wife and I travelled from Norway to celebrate our wedding anniversary in NYC. Was recommended W and stayed in a cool corner room facing 911 Memorial. Amazing room and fantastic view. All the staff at the hotel were super friendly and the service was best in class. What made the stay even more than perfect was the personal note and recognition regarding our wedding anniversary from General Manager Mr Metrell. We will come back next year.
Veronica and Jan Erik
March 22, 2014
Rated 5 out of 5 by Maris36 Great Hotel
Always a great palce to stay in NYC! gorgeous views, amazing staff, clean rooms and delicious food/drinks!!
July 21, 2014
Rated 5 out of 5 by JeffPGH Perfect for downtown business travelers
New hotel with a great vibe and great location downtown. Service is top notch. Runners will love the easy access to the beautiful waterfront trails.
July 11, 2014
Rated 5 out of 5 by NMonaco3 Amazing View with Trendy Rooms
We had an amazing view on the 19th Floor facing the WTC, Even though i frequent NYC bi-monthly it was a great focal point to wake up to in the morning. The construction makes its a little hard to get around in the area, but is was easy to overlook. Very kind guests with great trendy rooms. The room size is average, we upgraded but its a larger than an average size NYC hotel room. Very cool atmosphere with a state of the art lobby and lounge.
July 25, 2012
Rated 5 out of 5 by SantaMonica3369 Perfect Location and Service
Perfect location for NYC. The history overlooking the WTC and the redevlopment is awesome. The rooms are nice size (for New York standards) and service was quick and efficient. The W Hotels always have nice facilities in them such as a nice bar, hip, trendy -- as well as an eating place inside or nearby. As a Starwood Resorts member, I'm so glad the W's are part of this organization. Loved our stay at this hotel and can't wait to return.
June 14, 2012
Rated 3 out of 5 by needsgym12 Good, expensive hotel - needs better gym
This is a fine hotel. Everything is very nice, just very small and very expensive.
However, the bike has been broken in the gym for weeks now and there seems to be nothing being done about it. It is somewhat embarassing especially when you consider that an elliptical has had a sign on it saying that it needs work for weeks too. If I'm paying almost $400 a night there should be a proper, functioning gym!
April 25, 2014
Rated 5 out of 5 by nishag68 weekend get away
Came to NYC with my son for a weekend and stayed and enjoyed several of the hotel features including the restaurant, and the deck and the bar. Convenient to subway system and downtown sites. Responsive and helpful staff.
July 1, 2014
Rated 5 out of 5 by MSB28 Amazing view
I had not realized exactly the location of the hotel ... it was such a fantastic surprise to see the location was right at the ticket gate for the 9/11 Memorial and the views out the room, bar, restaurant were spectacular. The rooms were nicely appointed as you would expect from a W. Both the bar and the restaurant were fun to eat/drink at. The bar has a great outside sitting area with heaters! I plan on coming to stay there again!
November 22, 2012
Rated 5 out of 5 by Gibby79 Great room and view of the city
We stayed in one of the Ultra Cool Corner rooms, on the 18th flr, for the weekend. Nice view of portions of lower Manhattan. Very comfortable bed, clean and spacious bathroom and the wrap around windows with bench was awesome. Also, you are literally across the street from the 9-11 Memorial Park. The hotel staff was very courteous and accommodating. Will definitely stay again when back in NY or in any other city!
February 19, 2014
Rated 3 out of 5 by froggyleggs This hotel
The housekeeping staff was outstanding. Very friendly and accommodating. The shower and bathroom were very nice.The lighting in the hotel and the hotel room was very poor. The room could use more outlets for plugging in a hairdryer and curling iron. Hotel staff at check in OK but not very friendly. Never asked if there was anything that you needed or if they could assist you with anything throughout your stay.
December 27, 2013
Rated 5 out of 5 by AJR1 Excellent Hotel
Just came back from a stay at the W Downtown for the NYC marathon.
The hotel is a short walk away from the Staten Island ferry - so ideal to get to the start.
Great location - easy to go uptown.
Very moving view from the rooms across to the 9/11 memorial too.
Special thanks to Robert Rozko, the Concierge, for looking after us and providing some excellent tips on where to go!!
Overall a great city stay.
November 18, 2013
Rated 4 out of 5 by auntie4 modern theme in odd layout
The view was amazing, and the staff nice. The 2 elevator rides to get to the room and services on odd floors was confusing. The euro-techno music in the elevators was unpleasant. I'd have liked more drawers in the room. I liked the coffee and papers in the lounge/terrace in the ams. The computer access for boarding pass printing was on an odd floor and there was no signage to direct guests there.
August 19, 2013
Rated 5 out of 5 by MarineStreet22 Great Location
I had a nice short stay. Jean Marie (might have this name wrong) was nice and informative at the front desk. Robert Rozko is a professional concierge and gave great information in a short amount of time. He was informative for the local area and the city transportation as a whole. Great Stay.
May 28, 2014
Rated 3 out of 5 by CanuckTraveler Overlooking World Trade center memorial
If you need to be in lower manhattan than this is a great option. you are close to the financial district and the world trade center memorial.
June 20, 2014
Rated 5 out of 5 by Wendy925 i'll be back
My new favorite place to stay in NY thanks to the wonderful people at this hotel, especially those in loss prevention who helped me so much when I discovered I had left my purse at a restaurant the previous night. Definately customer service like I have never experienced. I cannot thank the staff enough, including Dante, who helped ensure I got to my meeting on time.
December 2, 2013
Rated 2 out of 5 by dbennett It was a very dissapointing stay at the W Hotel Downtown
First, when booking over the phone thru Starwood, I was told we would be overlooking Times Square. Most of our activities were scheduled for above 34th. No one explained there are two W Hotels and the downtown one was at the south end of NY. Despite this, we looked forward to the stay as the staff at the door were very enthusiastic and the room was very nice. Once on the 5th floor, we found the staff to be less than personable and each time we would either be going from or coming back to the hotel, the staff at the front desk would not even look at you or say hi, even though they were not busy and/or chatting... this included the concierge who seemed to be more engaged with talking with the front desk staff.
For the price of the room, I also found the nickeling and diming of the guests to be low end. Having to pay for Wifi as a SPG member; no water, other than one bottle in the room when we arrived; and, having to pay for access to the internet to print a boarding pass, was quite a negative surprise. Other issues include the glasses in the bathroom and wine glasses not being changed on the Sunday morning... a dirty wine glass with a small amount left in it was still on the table after housekeeping left. When going for a drink on the outside patio on the 5th floor, we were told it would take a long time (approx. 15 minutes) to get a drink due to the number of people there. There appeared to be a fair number outside, but not many people inside. On a Friday at 5:00PM, I was surprised that only one waitress was working and it would take this long to be served. We ended up going somewhere else.
All in all, it is one of the most negative stays we have had for a hotel. As this was our 35th wedding anniversary trip, it made it all the more disappointing.
July 15, 2014
Rated 4 out of 5 by Maans A good hotel but some improvments needed
W Downtown is a good hotel with a good location. Really nice staff, excellent bar next to the reception and a good gym.
We had an issue with noise from the room next door and the ice machine just outside the room and it was no problem to change room when we told the staff about this. Actually we could hear what the guys in the room next door was talking about...
March 4, 2013
Rated 5 out of 5 by Mick1521 Very accommodating staff.
The staff at The W met our every need and expectation. The accommodations were very comfortable and had every amenity we could desire. This will definitely require a repeat visit. We'd like to come back down once the 9/11 museum opens next spring. We didn't realize just how close the hotel was to it and made sure to visit the memorial before we left the city.
November 18, 2013
Rated 5 out of 5 by ReggieJ My review
Great hotel, loved the bar and balcony
June 25, 2014
Rated 4 out of 5 by DCTravelHound a very good hotel downtown
i spent the weekend here with a couple of friends - overall it was a very good stay. the rooms were very comfortable and clean - and the shower was amazing. i was in a cool corner room and i really appreciated that shower! the staff was also very helpful, even when i had to make a late night room switch. there are two items that prevented me from giving this hotel a full 5 stars - 1. the wifi in the room was spotty at best. i realize it was a corner room, but something needs to be done to boost the signal. my friends staying in the same room on a different floor had the same issue; and 2. open up the entire patio in the afternoon - for whatever reason, on a beautiful summer afternoon, only half the outside patio was open (and it was this way all three days we were there). the outside bar was closed, but nobody could enjoy the great seating around the corner - that is the best part of this hotel. overall i recommend staying at this hotel.
July 29, 2013
Rated 4 out of 5 by Consultant14 Great view of World Trade Center
Very convenient if you want to be in downtown NYC. Not a lot of restaurants within walking distance. The staff is super nice (e.g., unprompted offered me water while I was waiting in lobby). Rooms are comfortable , but a bit dark. There are electrical outlets at the desk, but not by the bed.
April 24, 2014
Rated 3 out of 5 by R2011b good location
Decent location.. Walking distance to subway and a lot of lower Manhattan attractions.
You have to switch elevators to get to your room which is a bit annoying. Doesn't participate in green choice- which should be highlighted while making reservations - I guess that's more SPG problem than the hotel's.
In room dining food is just OK.
January 18, 2014
Rated 5 out of 5 by Cleopatra1 my second stay at the W downtown NY
This was my second stay at this hotel. The service was so good the first time that I decided to stay there again and I was not disappointed. The only one small issue was that a hallway/closet light did not work and I did not report it because I felt it was a small issue. I will definitely return and I have already recommended to others.
September 15, 2012
Rated 5 out of 5 by oldchick27 Fabulous Weekend
Courteous staff and exceedingly helpful. Quick and expeditious car drop off and retrieval which was critical both upon tardy arrival (for a wedding) and quick departure (flight)! Check in great and Andrew was friendly right away --and the following day-- patient and helpful assisting with other questions I had. Perfect. Thank you all.
June 25, 2013
Rated 3 out of 5 by iluvins TOO COMPLICATED
IT TOOK M2 5 MINUTES IN THE DARK TO FIGURE OUT HOW TO OPEN THE LAMPS...AND I WAS NEVER ABLE TO CONTROL/OPERATE THE AC/THERMOSTAT.
THIS HOTEL IS NOT DESIGNED FOR ANYONE...AND I MEAN EVERYONE OVER THE AGE OF 50...DON T EVEN BOTHER--YOU'LL GO CRAZY.
AND I ASKED FOR TOOTHPASTE/TOOTHBRUSH AT THE DESK..OF COURSE IT NEVER EVER ARRIVED!!
October 20, 2013
Rated 5 out of 5 by MaryKate Comfortable room, knowledgeable staff
We came to NYC to visit friends in early June 2013 and had a wonderful time at the W Downtown. The room was tidy, the bed was outstandingly comfortable, the shower was big enough for two, and the bath products were high end. The bar area was pretty chic and the balcony has an outstanding view of the freedom tower, though the drinks were a little overpriced. Overall the hotel has a pretty young vibe and it caters to that crowd - probably not somewhere you want to send your grandmother.
What impressed us the most however was the staff. Chris, one of the doormen, was an outstanding resource and a fountain of information and recommendations. Without him we would have been lost in the shuffle of random restaurants and yelp reviews. Chris listened to the atmosphere and style we were looking for, and hooked us up a slew of solid spots to check out. He helped make our whole weekend enjoyable, not just the time we spent at the hotel. Thanks Chris!
Tom & Mary Kate
June 10, 2013
Rated 5 out of 5 by RDNevada Loved the new W Downtown near new One World Trade
This hotel is very beautiful - very "hispterish" quality. It is dark which I usually do not like but they have really cool lighting effects throughout the common areas.
I asked for a quiet room and I was very happy with one of the corner rooms. The staff was nice. I needed an early check in and even though it was Memorial Day Weekend they were able to accommodate us. The view was horrible because I was looking at an abandoned brick building and an ugy occupied bldg outside the window. However, it was quiet and that was more important to me than the view. I stayed in room 814. So if you want quiet it is a great room. If you want a view - this is not the side of the building to ask for.
The cafe in the hotel had a very nice staff and the food was good and tasty. Service was excruciatingly slow and it is very overpriced - even by NY standards.
I would stay here again - the price was great - less than $300.00 for Memorial Day weekend.
It is literally across the street from the new 9/11Memorial. The front door is not actually on 123 Washington Street - It is on Albany so keep that in mind when you hire a driver or a taxi.
June 2, 2014
Rated 2 out of 5 by eraps67 Room not clean
I stayed for 1 night and felt the room was not clean. Upon arrival, there was hair on the toilet seat and it was obvious the bedroom hadn't been vacuumed. I truly question whether the bedding had been changed as it did not smell fresh or feel fresh. So much for a good night's sleep!
I would not recommend this hotel.
January 14, 2014
Rated 4 out of 5 by reveller Bedding smells
The pillows and mattress cover smelled like underarm sweat. I've noticed this in LA and NYC W Hotels. Otherwise the hotel is great, the staff is helpful/friendly, and it's relatively quiet in the rooms.
May 19, 2014
Rated 5 out of 5 by Ckop35 Great Stay and Serivce
My girlfriend and I stayed here for two nights just after new years for a birthday celebration and had a great experience. As a Platinum SPG member, I've seen quite a few Starwood and W hotels and from my experience the service here maintained the high quality one would expect at a W hotel. The manager and staff were wonderful in helping me make this a special weekend to remember. The guy who checked us in was especially friendly and inviting which helped set the tone for the rest of our stay. As many other people mentioned, the location is great if you're looking to stay downtown and within reasonable walking distance of different subway stops. The views of the Freedom Tower/WTC Memorial were also unbeatable. My only tiny nitpick would be that I couldn't find a way to attach my iPhone to the stereo system, however this is incredibly minor given that everything else was quite wonderful. I would definitely recommend this property to others looking at staying in the downtown area.
January 5, 2014