Rated 5 out of 5 by Greta18 The people
I have always come here for the people who work here ,and who go out of their way to help me.
Isabel at the breakfast bar is very professional, and pays a lot of attention to detail, right down to packing your breakfast so that the bag stays perfectly intact. The people who work with her are also wonderful.
I hesitate to mention names, incase i forget to mention someone who is good. Bekam,Jermaine, Nick, Dennis, Rodney, miriam,,milly, anna,,David, Chad,Albert have all gone out of their way to make me feel safe and at home with trusted friends.
I would like to recommend that the plastic -covered, hard-bench substitute for a couch be replaced with comfortable furniture that has a back-rest.
April 16, 2014
Rated 5 out of 5 by BSolomon A+, highly recommend
Was a little worried after reading the reviews of the small room size but I was pleasantly surprised. At check in, I asked about upgrading to a larger room. Cindy told me that I could, but she also had a handicap cozy room available. I decided to take my chance with the handicap room as it worked out perfect. Room was slightly larger and really only difference is that the light switches are a little lower and there are grab bars around the toilet and the shower. Beside that, its the same room, just a little larger. Best part was, there was no extra charge for it. Cindy was great at check in as she also offered us 2 glasses of champagne. Location of the hotel is perfect, and security was very effecient. Overall, I would definately recommend staying here to others and would definately stay here again.
April 16, 2012
Rated 5 out of 5 by Manju We love the W New York
We stayed at the W New York for a long weekend. When we booked we were a little worried about the location, but after getting there we were really pleased with the location. It is within walking distance toRockefeller Center and Times Square.
We were also really surprised by how nice and helpful the whole staff was. My wife as a little sick, and they did everything they could to help get her some relief. Everyone went above and beyond compared to the service we get at other hotels.
January 11, 2012
Rated 1 out of 5 by May12stay Absolutely dirty dirty dirty
I have stayed at this W several times. This time was absolutely the worst. I was so surpirsed how quickly the W was able to turn the room over, however, much to my dismay the sheets had not been changed from the previous guest and they were blood stained. The spa is aging, the decor is aging and in a city with a lot of hotel opions I will choose to spend my time and money elsewhere. I have the pictures to prove the sheets, however, a manager has yet to get back in touch with me.
May 23, 2012
Rated 5 out of 5 by DanMike72 A Stay While Working
The suite was great, modern looking and spacious. I would arrive the room quite late each evening and room service saved the day. The staff were very responsive and the food was delicious!
May 14, 2014
Rated 4 out of 5 by Jimandcath Very friendly staff
Everything was perfect until we checked out. Instead of using the express checkout we decided to go to the front desk and see the bill. We stood in line while the two desk clerks stood there looking at their computer screens for at least 10 minutes before they even acknowledged that anyone was in line to check out. As the line grew they continued to stare at their screens. Everything else was perfect but these clerks need some additional training.
December 23, 2013
Rated 2 out of 5 by Vincos My Least Favorite W
A great midtown location and a stunning lobby raise expectations that are immediately shattered by the long wait for check-in (or any dealings at the reception) and an I'm-too-cool-to-be-serving-you attitude. We were on a redemption stay and I was crestfallen to see the miniscule room with tired and dark decor, overlooking an air shaft. The ancient bathroom wouldn't rate 2 stars.
We were expecting an urgent Fedex delivery and I advised of such upon arrival. The following morning I called Whenever/Wherever to inform the day staff and stressed the urgency. Five hours after it was confirmed delivered, the hotel still couldn't find it and claimed that the name of the person who signed for it was not even on staff! We spent an entire morning chasing this package and that was sufficient to sour me on this hotel for good.
April 9, 2012
Rated 5 out of 5 by daerazo Great Hotel, Great Staff
This is a great hotel and very close to many attractions in New York. My wife was not sure about the hotel, but once she was there she changed her mind. I was upgraded to a suite and it have a lot of space, bathroom was great. It is one of the best stays in new York. The room was keep it clean every day and the cleaning staff was very friendly. Check in was fast. I will try to book my next stay i this hotel if possible. Thanks W Hotel for a great stay.
May 28, 2013
Rated 5 out of 5 by TAMMY954 Met EXPECTATION !! Very Satisfied....
I stayed at the W Lexington December 2011. The staff were excellent . I arrived early before check-in time , and I was allowed early to check-in, I got a complimentary breakfast, and a larger room , for no additional charge. Room were very clean. Perfect. I would definitely stay here again. Great Service, and very clean. Did I mentioned that already., It was... Not to mention very close to all the main area , Walking distance to Times Square ETC....
February 19, 2012
Rated 5 out of 5 by JayD Great W without being too 'W'
One of my favorite W hotels. Great location, superb staff, cozy rooms. Yes they may be small, but if you get lucky enough to get an upgrade you'll be in for a nice surprise. W Sweat is a great workout facility with lots of free weights and great SMITH machines.
February 10, 2014
Rated 3 out of 5 by HMAM Go somewhere else
I was upgraded to the "spectacular room". Trust me there was nothing remotely spectacular. Actually thought it was a joke. The room was supposedly 2 notches up from the standard room. No view. Room looked into other rooms when shades were drawn, therefore had to keep shades drawn while in the room. Only one sink. Wallpaper peeling off wall. Room was I believe 230 sq ft. In room fridge broken. Was reported but not fixed during my stay
December 12, 2012
Rated 2 out of 5 by AJ27 They gave my suite away...
I recently used a suite award night to book a room for my parents who were visiting NY for Father's Day. I recieved a confirmation a week before the visit that I would be upgraded. When i got to the hotel to check in, I was given a suite, however when I walked into the room, someone's stuff was already in there! They gave my award away!
The staff was friendly and after about 20 minutes, they gave me another room, but it was a regular room - no upgrade, nothing. I was so disappointed because this was a special weekend for my parents. Not only did the entire check-in process take over 30 min (hey, time is precious) but I wasn't given what I reserved or what I was told I would receive. Poor inventory management and a terrible experience.
i will give credit to the staff at the front desk - it was their fault and they couldn't do much but they seemed sorry.
June 20, 2012
Rated 2 out of 5 by Frat2013 Very disappointing - not a true W
As a long-standing platinum member, I have come to expect a certain level of room comfort. My room was cramped, the walls were scuffed and the lighting was terrible.And the bathroom? Almost non-existent. I asked for a different room, but the staff was unable - or unwilling - to accommodate. I've read some rave reviews and I just don't see it.
This is definitely not up to W standards and I would not recommend this hotel to anyone.
January 12, 2013
Rated 3 out of 5 by Smile777 W Hotel Manhattan on Lexington
I've stayed at the W hotel many times and i usually enjoy the experience. My experience in New York was not what i expected. The rooms seemed to be pretty old and i didnt' feel that sense of cleansiness. I had issues with the spa setting my appointment at one time and telling me that i set it at another time. In return, they made NO accomadations to ensure i still received my massage. I was so excited about getting the massage and body wrap but because of their mistake i didn't get any services. The staff at the spa didn't seem to care at all. I was highly disappointed this time.
April 15, 2014
Rated 3 out of 5 by ChicagoWeekender No WiFi
I am a Gold member and when I checked in I requested as my reward the free internet access. Later that evening I tried to use the internet only to discover that the room I was given (in a far away corner of the hotel) had a really weak signal and I was unable to log in. I had already unpacked and did not want to move. If I requested internet access, why would the check in staff assign me a room with no signal?
January 10, 2013
Rated 2 out of 5 by JetEddie70 An awful experience
Lobby was always packed and loud. bar was packed and load. had to stand in line forever to check-in, speak with cocierge or buy a drink. carpet in room was dirty, room keys ALMOST NEVER worked. I had to have new keys cut at least four times in 18 hours, totally unacceptable. bar patrons got in a fight at front door of bar and I had to listen to one of the loud, drunk and profane participants in the aftermath.
June 22, 2013
Rated 5 out of 5 by Ken3143 Weekend Getaway
This past weekend my wife and I came into the city for dinner and a play. Lucky for us we were able to get a sitter so we had the night solo. Our stay at the WNYwas wonderful. Everyone was so friendly, the room was spectacular, the spa facilites fantastic. After the play we sat in the lobby and had a night cap. The energy in there was great.
We would defintely stay at the WNY again without hesitation
January 8, 2013
Rated 1 out of 5 by NYCItalian Billing Nightmare
Checked in on 5/21/12 under what I thought was my corporate rate. When I received by emailed bill at check out it was for the full rack rate of $450+ a night. After calling the Platinum line and a half hour of complaining. Starwood HQ fixed my rate back to $379. Rooms they call special or spectacular are glorified closets. Worst starwood property I have ever stayed at and I am a lifetime Platinum!
May 23, 2012
Rated 5 out of 5 by Sjef Outstanding service
This hotel has an outstanding staff. It is not every day that you are welcomed at check in with a complimentary glass of champagne and a W teddy bear for your 5 year old son.
All the staff, from the doormen to the check in are super friendly and professional. The lady at check in really went out of her way to put us in a nice room.
I really believe this hotel deserves higher and better reviews!
December 31, 2012
Rated 1 out of 5 by DanR Ongoing Frustrations
1) Canceled my reservation incorrectly.
2) Charged me full amount without telling me.
3) When I showed up expecting room, I had a long wait.
4) Thermostat broken in room I was finally given, I couldn't get temperature below 75 degrees.
5) Standing puddle of water in room.
6) Charged incorrectly for internet access.
7) Charged again for room despite already charging me incorrect cancellation fee.
February 15, 2013
Rated 2 out of 5 by wade10071 Poor Stay
Poor hotel and bad value. The rooms are uncomfortable, noisy air con for sleeping. Very shabby and overall a poor experience despite a good location. Addtionally, yet gain no upgrade and not receiving any incentive as a lifetime Platinum member.
May 9, 2014
Rated 1 out of 5 by Powertorque Bad experience
Checked in late at night. No soap in the room. Telephone cord not attached causing the charger to beep every 5 sec for no charge. Half-used toilet paper. Lot of noise from street. This is after being an SPG platinum. God knows what happens to people with no status. Filthy room and unclean carpets. Do not recommend this hotel at all. I am shocked it is a Starwoods property.
January 15, 2013
Rated 1 out of 5 by Dal1 Poor service, discourteous staff
Staff was chatting amongst themselves without checking guests in. Was not provided the room reserved even though I am a Platinum member, Reason was that others had to be accomodated ahead on long term members.
Will not recommend this location to others. Might stay at other chain hotels given the lack of superior customer service for long time patrons.
November 7, 2013
Rated 5 out of 5 by JBBirthday This hotel has excellent staff and service
All the staff provided excellent, friendly service from the room maids, concierges, to the dining room, and bar staff. We were greeted daily with smiles and interest in what we might need to make our time in New York positive.
January 17, 2014
Rated 2 out of 5 by Nicolas55 Room windows right in front a corridor
Some rooms are on Floors 5 and 6 have windows which face hotel corridors on other side . Only option is to close blinds so you can have day light in the room.
This is bad design, solution would be to sand or put shade on corridor windows on other side.
Staff was not responsive at all for a room change, Were told that this is not an hotel policy
May 5, 2014
Rated 3 out of 5 by SamCA Wait till Renovations are complete
Check in on a Friday and informed there were no room upgrades available, which was surprising as a plt. Initial room faced into the other side of the building, so I had to wait until another room was ready later that night. Overall the hotel is a great location and excellent to meet people, but I'd recommend staying elsewhere until the renovations are done.
February 18, 2013
Rated 3 out of 5 by BillinSF Disappointing...
NYC has small rooms, but this hotel takes it to a whole new level. The room was not acceptable, and the walls were paper thin. I could hear people in the next room speaking, even when they used normal or quiet voices. The HVAC was so loud that there was no hope of sleeping. I will not return.
May 7, 2014
Rated 1 out of 5 by ChicagoClaudia like living in an expensive closet
Could hardly move in this "room"; could not get over my allergies thanks to the perfumed air-spray; could hardly choke down my breakfast after seeing a $4 charge for a banana; could hardly get to my room since the key-card seldom worked. Obviously, a man designed this bathroom as there is no place for cosmetics/no light to see and no mirror for make-up.
May 18, 2012
Rated 5 out of 5 by Taylor91011 Excellent service and SPG recogition
I found the staff to be extremely helpful. Additionally, the general manager is very organized and accommodating. This property offers a great experience for SPG members. The personal service provided by the staff here is second to none. No wonder why I have future reservations placed here!
November 20, 2013
Rated 1 out of 5 by mike59 Everything went wrong
The reservations for my son's wedding were all wrong - my 89 yr old mother's room had no heat - the staff was not helpful - our heater was so loud it was hard to sleep - and it took forever to check in - finally, every time we called for help - no one ever responded - required several follow-upo calls. Very bad experience!
March 4, 2013