Rated 2 out of 5 by Robbybob New Year's Eve stay
My daughter stayed at this hotel on New Year's Eve night. There were 3 problems with their stay.
1. The door to the room kept rattling about every 5 minutes. It was so loud and annoying that she had to stuff a towel underneath the door to make it stop rattling.
2. The hot water in the shower trickled out of the spout. I believe that the pipes need replacing. The water pressure was fine with the cold water, but the hot water pressure was very poor. It took 25 minutes to fill the tub for a bath.
3. My daughter was brought a complimentary dessert upon arrival, the person that delivered it forgot to bring a fork. She said she would be right back with a fork, but never returned.
My daughter didn't call anyone to fix any of these issues because they were there for only one night, and figured it would take longer to get someone over to the room versus just trying to live with the situation. She was very dissappointed in the quality of the hotel.
January 7, 2013
Rated 4 out of 5 by JimmieG Geat Meeting Facilities
This Hotel has excellent meeting facilities and great staff.
February 13, 2014
Rated 2 out of 5 by Tgillette22 Not up to w standards
This was horrible. Staff was rude. At check in was told room was not ready but another one was and tried to tell me it was the same room, no it wasn't it was two levels below what we booked and she kept arguing me. Rooms were Tiny! Love the W hotels but not this one at all
December 21, 2013
Rated 3 out of 5 by redchen downtown san diego
located downtown san diego but is not very convenient to walk. reasonable priced, they had a special going on. would recommend if booking at the special price.
January 25, 2014
Rated 4 out of 5 by JimSac Great Hotel!
Love the hotel. Good location. Great employees.
February 8, 2014
Rated 4 out of 5 by Marty21 Room Carpet
Room 1014 was very nice. The carpet had numerous spots and was clearly old and worn out. I would think that the W would change out damaged carpet before it became an eye sore.
January 20, 2014
Rated 5 out of 5 by BigDawg Daddy and Daughter trip to SD!!
Excellent hotel...my daughter's first trip to San Diego and she enjoyed every minute of it. Loved the room although sharing a room with a 15 year old becomes pretty cramped quickly with all her stuff everywhere. The hotel is located within walking distance to great foods and a mall. Totally would recommend this place.
August 20, 2012
Rated 4 out of 5 by MCRizzle Unique hotel in good location
Hotel was quiet and the room was lovely. The shower was a bit strange with only a half door, but I loved the rainfall shower head. We enjoyed our stay. The room was clean. The carpet needed some updating, but other than that the room was modern. All staff we encountered were friendly and provided excellent service.
July 29, 2013
Rated 5 out of 5 by WayneT No Complaints
As I told the nice lady at the front desk when I checked out,"I studied the reviews on the W and contrary to what some people said, I was most satisfied with all aspects of my stay at the W recently." I'd recommend this hotel. Met my every need and I have nothing but great things to say about the property.
April 17, 2013
Rated 4 out of 5 by Phxnickd The staff was great.
As a W hotel I feel it missed the mark. The lobby was nice but everything else was average.
Amanda at the desk checked us in and was wonderful. She recognized us each time as we walked by and asked us how we were doing. james at the bar was friendly and had some great insight of things to do around town.
May 2, 2013
Rated 4 out of 5 by MegSDVisit Had to work for the wknd, thank goodness for the W
I had to come into town for a tradeshow this past weekend and needless to say, I wasn't too happy about working on the weekend, but the W offered an amazing compromise to that. It was so nice to stay in a fun, trendy hotel, with great service while being at work. Thanks so much! I will stay again!
June 26, 2013
Rated 2 out of 5 by RHSJ W San Diego
The hotel was under construction. The room and pool were very small. The check-in process took 20+ minutes and there was only one person in front of me. I supposed to stay 4 nights and changed to a different hotel after the first night. I was disappointed and will not stay at that property again.
June 28, 2012
Rated 4 out of 5 by daredevil Nice Hotel
Spent two night. Typical trendy W hotel. Staff were very friendly room was clean. Overall very happy. As a Gold member they did not upgrade my room. Other W hotels have. Ate room service. As expected food was very expensive and average at best, Organic chicken was dry. Nice location to Zoo/Park.
June 28, 2012
Rated 5 out of 5 by PhiladelphiaAtty Perfect for San Diego Federal Court
The location was perfect for a short walk to the Court. The facility was exceptional. More important, the food was excellent and I ate all of my meals at the hotel restaurant and bar. I invited a local attorney and businessman who had not been to the W before and the lunch was perfect. Thanks.
April 17, 2013
Rated 5 out of 5 by Tessakyler I didn't realize there was coffee in the lobby until day 3
let guests know about complimentary coffee
not much in the rooms for area interests
January 27, 2014
Rated 2 out of 5 by Lisa7625 Walls Too Thin
This was an absolutely lovely hotel, right up until I tried to go to sleep. The people in the room next to me were watching a movie, laughing, and then went to "bed". . . It was as if they were in my room instead of theirs. I heard eveyrthing they said and did. NOT COOL. I will not return.
July 20, 2013
Rated 2 out of 5 by JetSetter2012 Worst shower ever
Stay here if you don't mind experiencing the worst shower/bathroom design ever and don't mind **inches** of water on the bathroom/entry way carpeted room floor **everytime** you shower. What were they thinking designing their showers? A 7-inch hole in the glass side? A single-option showerhead that soaks the whole room? Water running into the hotel room entryway? I stayed for 4 nights with 5 co-workers on different floors and we ALL complained of the shower design disaster. I told one of the staff and she thanked me and begged me to tell the manager (as I was running to catch a cab to the airport), saying every other guest she's talked to has complained of the same thing! So fix it. You're probably going to have a horrible mold problem and/or a slip and fall lawsuit on your hands very soon. I wouldn't stay here again because it wasn't comfortable to come home to a still sopping wet floor every day after work. (And I feel bad for the housekeeping staff who probably know/have seen the worst of it.)
April 15, 2012
Rated 3 out of 5 by Rich2809 More Aloft than W
Just a poor first visit, second stay was better but still felt like poor value for money.
First stay was awful but them management did listen to my complaint and they did make it good.
Room are small but comfortable, good coffee maker.
Breakfast is good but no bufet so can be expensive.
September 10, 2012
Rated 5 out of 5 by TheFJH Tanktop on a Rooftop
The renovations to my favorite W Hotel are amazing. The staff is friendly and attentive. They are what customer service is about. I highly recommend anyone that is a W Hotel fanatic or who wants to visit San Diego stay at this hotel. We also enjoyed the exclusive Acura Experience.
August 1, 2012
Rated 3 out of 5 by drsbuchholz good location except skid row area 1 block away
I like the roof top bar but not a room above it as it is too noisy late at night and also hear the trolley. The room was way too small and do not like how the bathroom door is situated.Convenient location.it took too long at checkout.
December 3, 2013
Rated 2 out of 5 by HoffB Not what we had hoped
Room was fine, but a bit dingy. Pool was tiny. Guests were partying late and we heard a very loud and profane argument outside our door at 2:00am. Had to wait several minutes at the front desk to check out. Actually had to knock on the office door. Valet was excellent, though.
July 6, 2013
Rated 1 out of 5 by HakanSenturk Overcharge
I booked for a supposedly fabulous king size room with a bay view. I ended up with having neither. The rate was 538 USD + Tax per night !!! That was possibly three times of the actual price. Therefore it was a very bad experience. I have never been overcharged to such a degree.
May 26, 2012
Rated 4 out of 5 by surfingdinkles Great Stay
Great location...just close and far enough from the main Downtown scene. Love the decor and ambiance! We would definitely go back.
January 13, 2014
Rated 5 out of 5 by DannyMac Awesome Stay
We stayed at The W over the long MLK weekend and had a great time. Excellent location, rooms were super clean, and the staff was fantastic. A huge THANK YOU to Kyle with the 'Whatever, Whenever' service, he was crazy helpful and his service definitely made our weekend better!
January 28, 2013
Rated 4 out of 5 by JRage Great one day trip to San Diego
the cleanliness and friendly staff were wonderful. There is a spacious gym and quality cardio machines. The Pool was a jr. pool, very small but served its purpose of lounging in the water. This W has the same quality as other W's I have stayed at but feels and is smaller.
August 22, 2012
Rated 1 out of 5 by Blossom Drunken guests
I was anxious to send my daughter and her companion on a wonderful weekend in SD before he's deployed to Afghanistan, instead received updates from them on how small the room was and how the young people were all drunk and loud. Obviously won't be staying with you again.
May 26, 2013
Rated 4 out of 5 by PJ3223 PROBLEM WITH RESERVATIONS
My reservation was wrong & it didn't get corrected until I checked out on Monday, 07/29/13. To explain the problem would take a page. The reservation and bill were the only problem, but it was frustrating. It seemed our group had many problems with their reservation.
July 30, 2013
Rated 4 out of 5 by atf74 Hotel is great!
Really enjoyed the W San Diego! Staff was great and so was the property!
January 18, 2014
Rated 3 out of 5 by Deaniek Interesting place
The staff greeting was pleasant but the hotel staffing is loud with joking in the lobby. Food service in the restaurant is slow and sloppy. Ther roof top bar is especially nice and cocktails while excellent are expensive.
November 12, 2013
Rated 2 out of 5 by stayclassySD not up to standard
I attempted to check in at 4:15 pm. I was told the room would not be available for at least an hour. I had to take a different room then offered. The carpet in the room was dirty . This is my first bad experience with SPQ hotels.
July 11, 2012