Rated 5 out of 5 by jax1 Audi and the W a great pair...
Just returned from a two day Audi event and could not be more impressed with the W Dallas-Victory. Very modern, clean and centrally located city hotel. staff was excellent and always there to lend a helping hand. Nice gym, stylish rooms and amazing views at Altitude. Overall a great event at a great venue.
March 6, 2014
Rated 5 out of 5 by vcan Great Hotel
Everything was perfect. From the time we pulled up to check in till we pulled away to go. Very nice hotel, close to anything you want to do. We walked across the street to Eric Clapton and when the concert was over, no traffic, no car, no problems.. Wonderful place to stay and I will certainly be back.
March 21, 2013
Rated 4 out of 5 by AuntD61 Only place to stay if attending an AA event
I chaperoned 3 tween girls to a concert at AA center.
We had a fabulous time. We hung out at the refreshing 16th floor pool. Pool temperature is perfect!!!! We had a wonderful lunch poolside.
We stayed in the Fantastic suite; having the 2 bathrooms was key to everyone getting ready in a timely fashion!
August 2, 2012
Rated 1 out of 5 by enjoysgoodhotels Should not have stayed here.
I am a gold SPG member, and have stayed at many SPG hotels. This was by far the worst stay ever. Front desk Staff were not accommodating. There was no room upgrade, no SPG recognition at all, the room was not cleaned till 5:00 PM when we got back to the room and called them. Truly a waste of money....
October 21, 2013
Rated 5 out of 5 by Tags81 Fantastic staff!
Everyone we encountered was friendly, courteous and efficient.
August 10, 2014
Rated 4 out of 5 by JohnnyW very good place to stay downtown Dallas
Staff needs to be reminded about Platinum Guest recognition. received later additional invoices for Internet, although it is complementary for Platinum Guests. It was corrected when I contacted staff, but it staff should know and settle invoices at chef-out, not sending later incorrect additions.
December 19, 2012
Rated 5 out of 5 by jgk5557 First time stay
although I lived close enough to drive home -- I was in town for the big night of March 8th at the American Airlines Center and got the room since it was going to be a long day and night. Used car services for the night when needed and it was great not to drive home until the next morning.
March 10, 2014
Rated 4 out of 5 by MarkR It was fine. Not what I was expecting
It was nice. I was hoping for more of a Starwood experience. More comfortable bed, free wifi IN the room.
I had to purchase 3G for my Ipad since it wasn't available in the room. Dissappointed in that.
Room was nice. Weird that the bathroom wasn't a separate room. Not always appropriate.
February 4, 2013
Rated 4 out of 5 by Coco123456 No Upgrades
As a loyal SPG member, and a frequenter of the hotel every other week, I was disappointed to not receive any upgrades (as a platinum member) for a longer than average stay - 6 days. The hotel staff is very friendly, however, does not go out of their way to make you feel special.
February 17, 2014
Rated 4 out of 5 by TravelingMan Well appointed Hotel
Another nice W hotel in a major city. I used my suite upgrade and enjoyed having two very big rooms to enjoy for a few days. Close enough to some attractions downtown as well. Good bars on the first floor, great food. The pool looked incredible, I just didn't have time to enjoy it.
December 20, 2012
Rated 5 out of 5 by Aliciaz87 Awesome Experience
Stayed for the weekend for a friend's birthday and had a fabulous trip! Everyone at the hotel was very friendly and eager to help with anything we needed! I cannot wait to return again!
July 8, 2014
Rated 5 out of 5 by CEYIII W Dallas Victory
Exceptional hotel. Living Room is excellent, pool experience is the reason we come to Dallas and stay at th is hotel.
If at the pool, Norman/Rosie are superb ambassadors of service. In the Living Room, Mikey is exceptional. If you stay anywhere else in Dallas, you are misguided.
June 25, 2013
Rated 1 out of 5 by JohnXYZ Terrible attention to detail
My invoice was wrong repeatedly and I'm still battling with the W to fix significant incorrect charges. Staff members weren't attentive to details and now it's my burden to fix. Staff in bar was very friendly and demonstrated excellent service but event the drinks were average.
January 20, 2014
Rated 5 out of 5 by Bride420 Excellent Customer Service
I had a wonderful experience at the W this past weekend. Henry made sure my guest and I were well taken care of and he was very courteous and friendly. There was a little issue that arose and the staff was very understanding and did their best to make sure we were comfortable.
April 15, 2013
Rated 4 out of 5 by jdcbr Problem with HVAC
Why does the air handling system blow DIRECTLY onto the head of the beds in every room. I left my stay sick as a dog, and I attribute it to the constent wind on my head all night. Many at the meeting I attended complained of the same thing. Otherwise - everything was great.
February 3, 2013
Rated 5 out of 5 by hawk22 This hotel has a great pool and very convient to American Airlines Theater
The pool was awesome. We also loved the spa and the service we received while there. Everyone was friendly and very informative. We will stay here again.
July 14, 2014
Rated 5 out of 5 by Brian1663 The Place to stay in Dallas
Have stayed at many of the great hotels Dallas has to offer. I can say without hesitation the level of professionalism, cleanliness, and derive was the best I have received. I would recommend this hotel to anyone looking for a great place to stay when visiting the big D
April 15, 2013
Rated 4 out of 5 by LPThree Very comfortable atmosphere and service was great
The Dallas weather was very cold the night we stayed so my wife and I wanted to stay in and eat at the hotel. The restaurant choices are limited but the bar restaurant off the lobby had great food and an interesting food/drink menu. All together, enjoyed the experience.
January 11, 2013
Rated 5 out of 5 by Kristi W Victory Park Dallas
My girlfriends and I celebrated a birthday while staying at the hotel. The staff went out of their way to make everything perfect. They even found a bakery that could make a personalized, gluten-free cake by the next day. Thanks! Will definitely be staying here again!
March 26, 2013
Rated 3 out of 5 by Brett83 Multi Repeat Visit
The in room safe never functioned even after maintenance assured us with a note that it was fixed! The AC in the room would not cool properly. We have stayed at the W in Dallas many times and I have never left disappointed until this visit.
May 19, 2014
Rated 5 out of 5 by AJ762 Wow!! New favorite hotel!
I was blown away with the detail of this hotel. Nothing was missed at all. The decor in the rooms were beautiful and I loved the setup in the bathroom. The staff was very friendly and wanted to make sure we were taken care of. We will definitely stay here again!
December 28, 2013
Rated 5 out of 5 by SeattleMike Great stay in Dallas!
This was a great place to stay in Dallas with all of the EXCEPTIONAL service and surprises that come with a stay at W Hotels. The staff is absolutely great.
July 7, 2014
Rated 2 out of 5 by Traveler10001 Visibly dirty couch
The couch was "visibly" dirty with some stains that I don't even want to think about what they were. While I never sit on the couch, I usually place my luggage on them. The staff should at least try to clean or cover them. Its just gross to see such stains.
December 4, 2012
Rated 5 out of 5 by Bdking Great stay!!
From the moment we arrived at the valet. Everything was excellent. Wil Crane at the front desk was outstanding in meeting all of our needs. The cook hall staff was super helpful and the food was excellent! Would recommend the W whenever you are in Dallas!!
December 25, 2013
Rated 5 out of 5 by April214 Awesome Time
We had a group for my daughter's 16th birthday. We got 3 rooms including a suite that overlooked the American Airlines Center. The balcony was amazing. We had a great time. The staff was wonderful. When they say whatever whenever they really mean it!
March 11, 2014
Rated 5 out of 5 by Bob4255 Great Staff
The staff members were fantastic! Genuinely courteous and helpful. Wonderful experience
July 24, 2014
Rated 3 out of 5 by Juvenal no water presure
I had no water presure also the ran out of hot water and faucet fell of the handle. I expect a great place for the price and this was not up to par. I would say i want my money back for the room. The one good thing I could say is the service was great.
February 14, 2014
Rated 3 out of 5 by Ronnye Great Disappointment
Had to wait an hour in the lobby before my room was ready (but I was given 3 extra hours to stay in the room) the furniture needs improvements, the bed was uncomfortable and it was kind of dusty. Love the view but not worth the price.... So disappointing
August 15, 2012
Rated 5 out of 5 by Wende1212 Lasting Memories!!!
There isn't one bad thing I could say about this hotel. They are VERY accommodating!! I absolutely LOVED everything about this hotel stay! Made the best memories this past wkend!!! I will be back & I definitely recommend this hotel to everyone!!
March 15, 2014
Rated 5 out of 5 by LeaM Wonderful
The hotel met every expectation. The room was fabulous, the pool perfect and the staff was very friendly and accommodating.
July 14, 2014