Rated 5 out of 5 by Bride420 Excellent Customer Service
I had a wonderful experience at the W this past weekend. Henry made sure my guest and I were well taken care of and he was very courteous and friendly. There was a little issue that arose and the staff was very understanding and did their best to make sure we were comfortable.
April 15, 2013
Rated 4 out of 5 by jdcbr Problem with HVAC
Why does the air handling system blow DIRECTLY onto the head of the beds in every room. I left my stay sick as a dog, and I attribute it to the constent wind on my head all night. Many at the meeting I attended complained of the same thing. Otherwise - everything was great.
February 3, 2013
Rated 4 out of 5 by LPThree Very comfortable atmosphere and service was great
The Dallas weather was very cold the night we stayed so my wife and I wanted to stay in and eat at the hotel. The restaurant choices are limited but the bar restaurant off the lobby had great food and an interesting food/drink menu. All together, enjoyed the experience.
January 11, 2013
Rated 5 out of 5 by Brian1663 The Place to stay in Dallas
Have stayed at many of the great hotels Dallas has to offer. I can say without hesitation the level of professionalism, cleanliness, and derive was the best I have received. I would recommend this hotel to anyone looking for a great place to stay when visiting the big D
April 15, 2013
Rated 5 out of 5 by Kristi W Victory Park Dallas
My girlfriends and I celebrated a birthday while staying at the hotel. The staff went out of their way to make everything perfect. They even found a bakery that could make a personalized, gluten-free cake by the next day. Thanks! Will definitely be staying here again!
March 26, 2013
Rated 5 out of 5 by cabosanlucas Fantastic staff and facilities
One of the best stays in any hotel I have visited. The staff are outstanding. Rooms are fantastic and the pool area is amazing. Don't miss this hotel if you are in Dallas.
September 2, 2014
Rated 5 out of 5 by AJ762 Wow!! New favorite hotel!
I was blown away with the detail of this hotel. Nothing was missed at all. The decor in the rooms were beautiful and I loved the setup in the bathroom. The staff was very friendly and wanted to make sure we were taken care of. We will definitely stay here again!
December 28, 2013
Rated 5 out of 5 by Kelli26 The WOW suite was fantastic!
The service an amenities at the W are outstanding! Love to stay here when I come to Dallas, especially if there is a concert, this is the place to be!! This time I booked the WOW suite...it lived up to its name..
August 4, 2014
Rated 2 out of 5 by Traveler10001 Visibly dirty couch
The couch was "visibly" dirty with some stains that I don't even want to think about what they were. While I never sit on the couch, I usually place my luggage on them. The staff should at least try to clean or cover them. Its just gross to see such stains.
December 4, 2012
Rated 5 out of 5 by Bdking Great stay!!
From the moment we arrived at the valet. Everything was excellent. Wil Crane at the front desk was outstanding in meeting all of our needs. The cook hall staff was super helpful and the food was excellent! Would recommend the W whenever you are in Dallas!!
December 25, 2013
Rated 3 out of 5 by Ronnye Great Disappointment
Had to wait an hour in the lobby before my room was ready (but I was given 3 extra hours to stay in the room) the furniture needs improvements, the bed was uncomfortable and it was kind of dusty. Love the view but not worth the price.... So disappointing
August 15, 2012
Rated 3 out of 5 by Juvenal no water presure
I had no water presure also the ran out of hot water and faucet fell of the handle. I expect a great place for the price and this was not up to par. I would say i want my money back for the room. The one good thing I could say is the service was great.
February 14, 2014
Rated 5 out of 5 by April214 Awesome Time
We had a group for my daughter's 16th birthday. We got 3 rooms including a suite that overlooked the American Airlines Center. The balcony was amazing. We had a great time. The staff was wonderful. When they say whatever whenever they really mean it!
March 11, 2014
Rated 4 out of 5 by Eckroat Great location and staff
The hotel is in a great location to museums and restaurants. The staff was great! Always available and willing to help!!! The room was a little uncomfortable as it felt like an office. No art on the wall and not enough counter space in the bathroom.
February 11, 2013
Rated 3 out of 5 by Brett83 Multi Repeat Visit
The in room safe never functioned even after maintenance assured us with a note that it was fixed! The AC in the room would not cool properly. We have stayed at the W in Dallas many times and I have never left disappointed until this visit.
May 19, 2014
Rated 5 out of 5 by Wende1212 Lasting Memories!!!
There isn't one bad thing I could say about this hotel. They are VERY accommodating!! I absolutely LOVED everything about this hotel stay! Made the best memories this past wkend!!! I will be back & I definitely recommend this hotel to everyone!!
March 15, 2014
Rated 5 out of 5 by Kathy35 The staff rock
The hotel has nice facilities and is well appointed and well located. It was the staff who made the experience for me - particularly the staff in the pool area, living room bar and at reception and concierge! Excellent service and very friendly.
May 26, 2013
Rated 5 out of 5 by DeVon27 Magical Experience
I proposed to my now fiancé at Kenichi, the sushi restaurant, on the south end corner beneath the W. Pressed for time and desparate for making my fiancé's night memorable, I had the fortuity of running into the concierge manager (I'll call him 'O'). Had O not told me his job title I would've believed him to be an ordinary member of staff. But that's the thing about the W's staff, they are anything but ordinary and go out of their way to please. Fast forwarding to my encounter with O, combining my ideas and some of O's flare made for what will be remembered as one of the most magical night she's ever experienced (my fiance's words). Rose petals, chocolate covered strawberries, two bottles of Welch's sparkling cider on ice (sorry we don't enjoy alcohol) and a spectacular view of the Dallas skyline. The night was fantastic, the King bed was comfortable and the rainfall shower head made for moments will never be forgotten. Thank you so much O for all that you did for me. And thank you to whomever was responsible for hiring you. Keep up the good work.
February 18, 2013
Rated 4 out of 5 by nativetexan Good stay, but pricey
Everything was very nice, but pricey. Had some exceptional staff members that made a difference in our stay; others were average. I prefer a closed bathroom and the closet is small for two people.
July 28, 2014
Rated 2 out of 5 by mick72 Trendy, but nothing special
I reserved a king room, but got a room with 2 queen beds. Whatever party was being hosted went on until 2am and became annoying. Parties really don't bother me, but when they shake the walls of my room 6 stories up, that's a bit much.
December 16, 2013
Rated 5 out of 5 by donnie61 dallas on R & R
Awesome Hotel from the moment you check in you are greeted the atmosphere is very good and everyone ask how your stay is, the bar and restaurants are very nice and the food is great
August 5, 2014
Rated 5 out of 5 by mary1234 #1 Customer Service
Everyone at this hotel from the time you valet your car until check out is top notch. Customer service is superior even to more expensive hotels I have stayed at in Dallas. Why pay more for less, right! Great value and great rooms!
January 14, 2013
Rated 5 out of 5 by creativesort W is for Wonderful
Had an excellent experience at this hotel! The staff was stellar, the room was fab and the Bliss Spa toiletries were perfect!! The interior furnishings and overall design was aesthetically pleasing, textural and very hip and cool!
February 4, 2013
Rated 4 out of 5 by jeffc89 Amazing Hotel!! Average Clean up service
Hotel Room and amenities were amazing. However in two nights my room was never cleaned. And the shower curtain was ridiculously short, so the floor was always covered in water. Great hotel with amazing staff minus the cleaning.
April 22, 2013
Rated 5 out of 5 by Kathvam Great Stay but Gym was so hot
Everything about my stay was great. My only recommendation is to make the gym a bit cooler. The machines are also out of dates and none of the TVs on the equipment worked.
July 28, 2014
Rated 5 out of 5 by Terri1 5 Days of Bliss
I just finished a 5 day stay. EVERYTHING at this hotel is great, including having really different yet terrific food items. The staff treated me like an old friend. I will definitely stay here when I"m in downtown Dallas.
June 2, 2013
Rated 5 out of 5 by MicheleTampa Fantastic Experience!
Wow! From the minute I got out of the Super Shuttle to the minute I left in my airport limo, the service was outstanding. The facilities are clean, well kept and an unbelievably comfortable bed and pillows! Thank you :)
February 21, 2013
Rated 4 out of 5 by PR2014 Aug 23, 2014
Very Good Hotel Overall. The room was good. The bed was very comfortable. Overall the service was good and staff was friendly.
August 25, 2014
Rated 3 out of 5 by SNOWG not up to W standardS
A/C was very loud and preventing for getting a good night sleep. I ordered a cobb salad that really had no taste at all. I wasn't impressed with the food and the maintenance of the building. The service was excellent.
November 1, 2013
Rated 1 out of 5 by LHRtoORD Security vs Shower
Woken up by security as front desk di dnot have my credit card on file after staying at the hotel for 4 nights over th epast 2 months.... Manager does not know how to run a motel and staff need to think about guests
September 14, 2012