Rated 5 out of 5 by KT06 Me vs My 30th
Celebrated my 30th there and all I can say is WOW! Was upgraded to a Corner Suite, seperate tub/shower, endless views, dimming lights, a patio...The Works!!! Actually hated to leave to go out on the town. Had a Blast. Thanks to Ms. Ty at the from Desk!!! She didn't have to do anything but made wonderful accomodations!!!
June 3, 2013
Rated 4 out of 5 by Megan13 Nice people
I requested to go with the green program for the additional 500 pts a night but my room was cleaned. No paper arrived, although i was asked which paper I wanted. Receipt wasn't emailed.
Room Service was great, friendly, on time, etc.
Restruant and bar staff very friendly and helpful.
Check in staff was very helpful
April 18, 2013
Rated 5 out of 5 by Bdking Great stay!!
From the moment we arrived at the valet. Everything was excellent. Wil Crane at the front desk was outstanding in meeting all of our needs. The cook hall staff was super helpful and the food was excellent! Would recommend the W whenever you are in Dallas!!
December 25, 2013
Rated 4 out of 5 by Ehutut Anniversary
the hotel was a great venue for our anniversary getaway. We live in Dallas and wanted somewhere close. Tiffany at Whatever Whenever was able to secure our favorite table at Kenichi and bring up an extra wine glass, toothpaste etc...
We had drinks in the lobby bar and borrowed a movie for the dvd player in the room.
April 29, 2013
Rated 1 out of 5 by enjoysgoodhotels Should not have stayed here.
I am a gold SPG member, and have stayed at many SPG hotels. This was by far the worst stay ever. Front desk Staff were not accommodating. There was no room upgrade, no SPG recognition at all, the room was not cleaned till 5:00 PM when we got back to the room and called them. Truly a waste of money....
October 21, 2013
Rated 5 out of 5 by vcan Great Hotel
Everything was perfect. From the time we pulled up to check in till we pulled away to go. Very nice hotel, close to anything you want to do. We walked across the street to Eric Clapton and when the concert was over, no traffic, no car, no problems.. Wonderful place to stay and I will certainly be back.
March 21, 2013
Rated 4 out of 5 by AuntD61 Only place to stay if attending an AA event
I chaperoned 3 tween girls to a concert at AA center.
We had a fabulous time. We hung out at the refreshing 16th floor pool. Pool temperature is perfect!!!! We had a wonderful lunch poolside.
We stayed in the Fantastic suite; having the 2 bathrooms was key to everyone getting ready in a timely fashion!
August 2, 2012
Rated 4 out of 5 by JohnnyW very good place to stay downtown Dallas
Staff needs to be reminded about Platinum Guest recognition. received later additional invoices for Internet, although it is complementary for Platinum Guests. It was corrected when I contacted staff, but it staff should know and settle invoices at chef-out, not sending later incorrect additions.
December 19, 2012
Rated 2 out of 5 by mick72 Trendy, but nothing special
I reserved a king room, but got a room with 2 queen beds. Whatever party was being hosted went on until 2am and became annoying. Parties really don't bother me, but when they shake the walls of my room 6 stories up, that's a bit much.
December 16, 2013
Rated 4 out of 5 by MarkR It was fine. Not what I was expecting
It was nice. I was hoping for more of a Starwood experience. More comfortable bed, free wifi IN the room.
I had to purchase 3G for my Ipad since it wasn't available in the room. Dissappointed in that.
Room was nice. Weird that the bathroom wasn't a separate room. Not always appropriate.
February 4, 2013
Rated 4 out of 5 by TravelingMan Well appointed Hotel
Another nice W hotel in a major city. I used my suite upgrade and enjoyed having two very big rooms to enjoy for a few days. Close enough to some attractions downtown as well. Good bars on the first floor, great food. The pool looked incredible, I just didn't have time to enjoy it.
December 20, 2012
Rated 5 out of 5 by CEYIII W Dallas Victory
Exceptional hotel. Living Room is excellent, pool experience is the reason we come to Dallas and stay at th is hotel.
If at the pool, Norman/Rosie are superb ambassadors of service. In the Living Room, Mikey is exceptional. If you stay anywhere else in Dallas, you are misguided.
June 25, 2013
Rated 5 out of 5 by Bride420 Excellent Customer Service
I had a wonderful experience at the W this past weekend. Henry made sure my guest and I were well taken care of and he was very courteous and friendly. There was a little issue that arose and the staff was very understanding and did their best to make sure we were comfortable.
April 15, 2013
Rated 4 out of 5 by jdcbr Problem with HVAC
Why does the air handling system blow DIRECTLY onto the head of the beds in every room. I left my stay sick as a dog, and I attribute it to the constent wind on my head all night. Many at the meeting I attended complained of the same thing. Otherwise - everything was great.
February 3, 2013
Rated 5 out of 5 by Brian1663 The Place to stay in Dallas
Have stayed at many of the great hotels Dallas has to offer. I can say without hesitation the level of professionalism, cleanliness, and derive was the best I have received. I would recommend this hotel to anyone looking for a great place to stay when visiting the big D
April 15, 2013
Rated 4 out of 5 by LPThree Very comfortable atmosphere and service was great
The Dallas weather was very cold the night we stayed so my wife and I wanted to stay in and eat at the hotel. The restaurant choices are limited but the bar restaurant off the lobby had great food and an interesting food/drink menu. All together, enjoyed the experience.
January 11, 2013
Rated 5 out of 5 by Kristi W Victory Park Dallas
My girlfriends and I celebrated a birthday while staying at the hotel. The staff went out of their way to make everything perfect. They even found a bakery that could make a personalized, gluten-free cake by the next day. Thanks! Will definitely be staying here again!
March 26, 2013
Rated 2 out of 5 by Traveler10001 Visibly dirty couch
The couch was "visibly" dirty with some stains that I don't even want to think about what they were. While I never sit on the couch, I usually place my luggage on them. The staff should at least try to clean or cover them. Its just gross to see such stains.
December 4, 2012
Rated 3 out of 5 by Ronnye Great Disappointment
Had to wait an hour in the lobby before my room was ready (but I was given 3 extra hours to stay in the room) the furniture needs improvements, the bed was uncomfortable and it was kind of dusty. Love the view but not worth the price.... So disappointing
August 15, 2012
Rated 4 out of 5 by Eckroat Great location and staff
The hotel is in a great location to museums and restaurants. The staff was great! Always available and willing to help!!! The room was a little uncomfortable as it felt like an office. No art on the wall and not enough counter space in the bathroom.
February 11, 2013
Rated 5 out of 5 by garcia521 Great staff
very friendly staff and nice looking hotel
January 24, 2014
Rated 5 out of 5 by Kathy35 The staff rock
The hotel has nice facilities and is well appointed and well located. It was the staff who made the experience for me - particularly the staff in the pool area, living room bar and at reception and concierge! Excellent service and very friendly.
May 26, 2013
Rated 3 out of 5 by SNOWG not up to W standardS
A/C was very loud and preventing for getting a good night sleep. I ordered a cobb salad that really had no taste at all. I wasn't impressed with the food and the maintenance of the building. The service was excellent.
November 1, 2013
Rated 5 out of 5 by DeVon27 Magical Experience
I proposed to my now fiancé at Kenichi, the sushi restaurant, on the south end corner beneath the W. Pressed for time and desparate for making my fiancé's night memorable, I had the fortuity of running into the concierge manager (I'll call him 'O'). Had O not told me his job title I would've believed him to be an ordinary member of staff. But that's the thing about the W's staff, they are anything but ordinary and go out of their way to please. Fast forwarding to my encounter with O, combining my ideas and some of O's flare made for what will be remembered as one of the most magical night she's ever experienced (my fiance's words). Rose petals, chocolate covered strawberries, two bottles of Welch's sparkling cider on ice (sorry we don't enjoy alcohol) and a spectacular view of the Dallas skyline. The night was fantastic, the King bed was comfortable and the rainfall shower head made for moments will never be forgotten. Thank you so much O for all that you did for me. And thank you to whomever was responsible for hiring you. Keep up the good work.
February 18, 2013
Rated 5 out of 5 by mary1234 #1 Customer Service
Everyone at this hotel from the time you valet your car until check out is top notch. Customer service is superior even to more expensive hotels I have stayed at in Dallas. Why pay more for less, right! Great value and great rooms!
January 14, 2013
Rated 5 out of 5 by creativesort W is for Wonderful
Had an excellent experience at this hotel! The staff was stellar, the room was fab and the Bliss Spa toiletries were perfect!! The interior furnishings and overall design was aesthetically pleasing, textural and very hip and cool!
February 4, 2013
Rated 4 out of 5 by jeffc89 Amazing Hotel!! Average Clean up service
Hotel Room and amenities were amazing. However in two nights my room was never cleaned. And the shower curtain was ridiculously short, so the floor was always covered in water. Great hotel with amazing staff minus the cleaning.
April 22, 2013
Rated 5 out of 5 by Pmadden55 Great location
We enjoyed the location and the proximity to restaurants, shopping and the "Grassy Knoll". The rooms had recently been remodeled and they were done very tastefully. We would definitely stay at The W Victory again.
October 8, 2013
Rated 5 out of 5 by Terri1 5 Days of Bliss
I just finished a 5 day stay. EVERYTHING at this hotel is great, including having really different yet terrific food items. The staff treated me like an old friend. I will definitely stay here when I"m in downtown Dallas.
June 2, 2013
Rated 5 out of 5 by MicheleTampa Fantastic Experience!
Wow! From the minute I got out of the Super Shuttle to the minute I left in my airport limo, the service was outstanding. The facilities are clean, well kept and an unbelievably comfortable bed and pillows! Thank you :)
February 21, 2013