Rated 5 out of 5 by AHoulin Amazingly accomodating
I made a mistake and booked the room for the wrong weekend; the weekend after I was actually there. Bone head move, obviously, and I didn't even notice until I was trying to check in and they couldn't find my reservation. When we discovered the problem I asked to see if they could still accommodate me. They didn't even give me any kind of issue about it. They not only changed my reservation on the fly (which was one of the prepaid, non-refundable, non-changeable rates) but they still upgraded me to a room with a fantastic ocean view in recognition of my status with SPG.
Beyond that incident service and attentiveness was the best I've seen yet at any of the hotels I've stayed in and all I can say is that I regret I didn't have time to try out all the features and amenities in the hotel.
July 15, 2013
Rated 5 out of 5 by JKJKJK Fantastic!
Our visit to this hotel was one of the unexpected highlights of our trip to Puerto Rico! We have traveled to many hotels all over the world and the W on Vieques Island is extremely unique and enjoyable. The facilities are great but what sets it apart is the staff. All were very professional and friendly and were able to make us comfortable upon setting foot in the lobby until we left for the main island. There are so many things to enjoy on this island and the W is one of them!
February 2, 2014
Rated 2 out of 5 by gs1234 Banquet food below standards
Banquet food needs to improve significantly especially since it cost 150 per person. In one night, the banquet consisted of mahi mahi, chicken, and churrasco dishes. The three were served in EXACTLY the same way, (with overcooked zucchini, asparagus, and broccoli). THis was insulting given the cost of the dinner. I think if you are charging $600 per couple for 2 days of banquets the chef needs to be more creative. Also, for the price the breakfast on Saturday should have included eggs, etc.
June 24, 2013
Rated 5 out of 5 by Maripola0072 Great Escape!!!!!
I felt in love as soon as I get to the Hotel. The hotel is so contemporary that make you feel like if you were in California or South Beach. The staff were very nice, the food was excellent, my husband and I loved the environment and the quietness, the soft music playing all the time. Is a little bit expensive but is worth it. I do not recommend this hotel to families with kids I think it will be better for couples or a nice group of friends. Im planning already to go there the next year.
July 17, 2013
Rated 2 out of 5 by Braz Staff not the swiftest
Arrived early on Saturday had requested early check-in, was initially told "we will try". After arrving at 11 and told room ready by 1pm, left for lunch returned at 4:30 and room still not ready. Given keys to room, but told room was missing one full lamp and lightbulb.Hotel needs room to hold baggage. When left with bell person, it is just left in front of property. A little disconcerting how easy it is/was to just walk up and grab stuff out of bags. Room floor always wet from humidity.
November 20, 2012
Rated 5 out of 5 by hmp0 An amazing resort
We were impressed with the W from the second that we arrived. Beautiful location! The front desk staff was accommodating and attentive. The room exceeded our expectations - tastefully decorated with an incredible view. We can't wait to go back.
May 5, 2014
Rated 5 out of 5 by Lauren2012 Great stay in paradise
W Vieques is a wonderful resort with lots of amenities. The island itself is a great place to just get away from it all.
We enjoyed meals at the Sorce restaurant every time, service was great.
The beach areas could do with a bit of clean up, we noticed some pieces of glass in the sand which could be dangerous (which we promptly mentioned to staff), but without the glass the beach could still do with a raking.
All in all, a fantastic experience and we hope to come back some day!
June 16, 2013
Rated 5 out of 5 by jb1995 Amazing Resort and Destination
We loved every aspect of the W and it was exactly what we were looking for. It was swanky, clean, quiet, relaxing and beautiful. We loved our room, the food and very friendly staff. We were there to celebrate our anniversary and the staff made it special from the room upgrade to chocolate covered strawberries and personal note, it was awesome. I would highly recommend the island and resort.
April 6, 2014
Rated 5 out of 5 by DB205 Exceeded my expectations
We loved our stay in Vieques--the resort is well designed and perfectly located. The staff were very helpful, whether it was making dinner reservations or letting us check out late. The drinks were delicious, the food was decent, and there are activities for all ages. We definitely plan to stay here again! The only issue is we were charged for a few extra things by accident, but I think the issue has been resolved.
March 25, 2014
Rated 3 out of 5 by 2dogsfarm Service needs improvement
The rooms are very nice , but the service leaves a lot to be desired. We had to call 3 days to get our room services. The concierge services made multiple mistakes and were away from their desk many times for long periods of time. Service overall was not as expected. Truly felt like a bother with every request. Our room was upgraded free but this was after we requested a move and had to wait multiple days due to front desk error. Food was okay, nothing to brag about.
March 11, 2013
Rated 5 out of 5 by sclh22 amazing grounds
We loved our stay at the W on Vieques. We were there a week and it was wonderful. All of the staff that we had contact with were very helpful. The one thing that seemed off was the fact that when the housekeeping staff came in daily they didn't leave more shampoo/soap, etc...or clean towels. We had to call daily to get those extra items that we were missing. Seems like it would be less work for the staff if the people in the room daily did that.
February 2, 2014
Rated 2 out of 5 by WorstService Horrrible Staff in a Beautiful Setting
I will never get back a week of my life that I wasted at the W Vieques!
The staff at this hotel is without question the worst I have encountered in my 300+ Starwood nights over the past two years. Two days into the trip and I was on line searching for somewhere else to stay on the island. Yes, I would rather have spent money than stay for free on my points, but there really were no other viable options on Vieques.
The restaurant and pool staff were moderatly acceptable, but the front desk staff and "ambassdors" and an embarassment to the W brand. The culmination of the disappointment was when the front desk lied to me about being able to change rooms. I think Starwood was is looking to attract people to a beautiful island by flying the W flag - but they need to rethink that decision in the spirit of truth in advertising.
January 6, 2013
Rated 5 out of 5 by Eiramkmil Great service
The Hotel facilities are beautiful, and the beaches even more so. But what my husband and I liked the most was the service provided by all the staff members we talked to.
I would like to thank Jousett Villegas, who made our Anniversary weekend even more special with his personalized attention.
April 21, 2014
Rated 5 out of 5 by michiboo555 PARADISE!!!
Above and beyond expectations!
May 11, 2014
Rated 4 out of 5 by Andrea007 Nice hotel
The hotel has good facilities and is nicely located in the beautiful island of Vieques. Service is good, to remarkable w some employees such as Jesus in the pool area who went out and beyond to please us. The hotel lacks ilumination in some areas. That should be fixed with garden lights in the roads that lead to the rooms. Being a retreat, i would have expected less kids splashing in the pool. Overall experience was good. I would definitively recommend.
August 22, 2012
Rated 4 out of 5 by Lisabdj26 W Hotel amazing views, great staff and wonderful experience
Hotel was great (awesome location with amazing views). The staff were attentive and courteous. You definitely need a jeep while in town. Only complaints in regards to hotel are the cobblestone walkway (very uneven and a safety risk) and lack of restaurants (only one). It would also be nice if the spa had a steamroom and sauna added (with all day pass available to enjoy). Room and views are great. Pools are great. Horses roaming free are very cool.
November 24, 2013
Rated 5 out of 5 by SBCLT Amazing service - - Paradise Edge Dinner Experience is a MUST!!!
The service is amazing throughout the resort. The amenities, staff & resort environment foster relaxation and restfulness. We celebrated 18 years of marriage seaside at sunset with the Paradise Edge Dinner Experience where Jillian made the evening extra-special with impeccable service, bright smile & witty conversation. The chef prepared chocolate-dipped strawberries to accompany a great bottle of wine for our room after dinner. Thanks to all!!!
December 20, 2012
Rated 3 out of 5 by mjwj visually beautiful
The grounds beautiful, the rooms are a little caverness and echoie...Felt the rooms we're more about looks than function....Air vents blew directly on the bed...Showers we're "cool" but not functionable:ie rain like showerheads that trickeled an wern't useful to get sand of, also no face/hand clothes to shower with. Shower walls had long hairs and soap scum on them(obvciously not ours, we both have crewcuts)...tv unusable/ unseeable from bed..
March 13, 2013
Rated 3 out of 5 by Jacksonious Great stay, but...
I had a great vacation, and overall the property was terrific. However, I had several complaints about my room.
1. The bed was ridiculously worn out; it was like something from a cartoon. There were two huge sunk in spots from people sleeping on each side-the mattress was clearly worn out and needed to be replaced. It was not comfortable at all.
2. The a/c vent whistled inconsistently but very loudly anytime the air was turned on and blowing. I had to get the room really cold during the day while I was gone and then leave it off at night while I slept; it sounded like a siren. If I stood on a chair and touched the vent it would stop, but as soon as I let go it would start back up.
3. The walls are VERY thin. The people in the unit next to me had a baby and I spent 1/2 of my time there listening to their baby cry or fuss.
All in all the room was nice to look at but I didn't get a good nights sleep the entire time I was there.
March 26, 2014
Rated 4 out of 5 by Samantha19 Beautiful Retreat, Inconsistent Service
This is a beautiful property and the faciilities at the hotel are wonderful. It is a very relaxing location with an excellent pool. I recommend this place for a romantic getaway and laying by the pool.
The service was inconsistent as was the information I received from employees throughout my stay. The staff seemed to ramp up as the holiday season got closer and the service became a bit better. Laney, one of the managers I spoke with, was incredibly helpful resolving any issues we had with our service or stay.
The restaurant on site, Sorce, pales in comparision to the other (5-10) restaurants on the island. The pool food was fine for laying by the pool.
I went with points and think the resort may be overpriced for what it is. I would recommend going to this location to my friends who are considering going with points, but not sure if I would return.
December 20, 2013
Rated 1 out of 5 by shirazandtango Mediocre and Dissappointing
Although the grounds and location are beautiful, my experience at this W Hotel was subpar on many levels and did not deliver on what I would expect for the price and W experience.Among the many issues: unreasonable check in and check out times (4pm IN / 11am Out), average food and poor overall service. I will not recommend this hotel EVER nor will I visit while on Vieques in future visits.
March 4, 2014
Rated 4 out of 5 by savannahsk sanctuary / retreat.
it was lovely to see this property so meticulous-ly re-branded within the W amenities and culture.
being that it was a low season stay - we were fairly recognized by the staff and developed a fantastic vay-cay relationship with our livingroom bartender.
she was absolutely fantastic and created a wonderful experiential quality.
however - we were less than appreciated by the front desk staff. being that it was low season - we would have expected the slightest of recognition of our spg gold status and/or birthday / celebration wknd.
at our property here in savannah, we try our best to go above and beyond for all of our celebratory guests... ..we were slightly disheartened that this same culture didn't seem to be in existence at this location.
overall, vieques was a real gem and the property was a lovely retreat - one that we hope to return to again soon.
April 11, 2013
Rated 3 out of 5 by Hochi The only choice on the island
Only real resort on the island. Unfortunately, some things are lacking.
1. No water bottle service for the rooms.
2. No free coffee maker - really?
3. Can't borrow umbrella for other beaches- why do i pay such a high resort fee?
4. $6 coffee is outrageous
5. Rusted bathtubs.
6. Lukewarm Jacuzzi.
1. Great location/views
2. Decent rooms.
3. Sexy lounge/lobby area.
4. In-house restaurant isn't as bad as people say it is.
April 14, 2013
Rated 3 out of 5 by julra doesn't meet expectations of W hotel
staff very friendly BUT not enough! Housekeeping left empty shampoo bottles and did not replace..dirty glasses sat outside of room for days…sink was cracked!
Spa could not accommodate multiple requests- did not get services until very forceful (5 calls!). Once I got there - services at spa were slightly below average- not impressed.
March 28, 2014
Rated 5 out of 5 by Marilyn51 Vieques Jewel
The W in Vieques Puerto Rico is amazing! From the kicky, modern decor to the pristine and gorgeous beaches, this hotel has everything for a couples' getaway. We enjoyed the yoga classes and work out facilities. Snorkeling and diving in the area was outstanding, and the hotel allowed us to take the snorkeling gear and towels off property when we visited the many wonderful spots on the Island.
February 18, 2014
Rated 5 out of 5 by ksc322 Very Relaxing
We had a great time at this resort. We loved that you could rent a car on site to explore. Everything was great with the exception of 2 things. We worked with the concierge to book some dinner reservations and for the bio bay tours. It took forever. There was a line of people and only one staff member. We waited about 45 mins in order to make sure we could get things booked. They need two people there or at least someone from check-out that can come help when there are so many people waiting. The other thing was that you can't get food after 10pm on the island. We did the bio bay tour and thought we would be able to order from the hotel bar when we got back at 1030 but they said they could only do room service. The room service late night menu only had about 6 things on it and they were out of 3. These are small complaints. We loved everything else about the place.
January 28, 2013
Rated 5 out of 5 by lester26 Excellent Hotel
Everything in this hotel was wonderful: great location, exceptional state-of-art decoration, the room service was excellent, the spa and other amenities was great. Beautiful beaches. We travel with a child, and the crew did everything to made us confortable. I'm puertorrican, and I'm very proud of the crew and the service they gave to us and the rest of the visitors. That is a proof that "Puerto Rico does it better"...
April 26, 2013
Rated 5 out of 5 by Intocable Great Hotel
The first two days the cleaning of our room wasn't done and we had to notify twice the reception. The room was very comfortable but the lighting is very poor. At night I could not use the desk because it was too dark. The trails that lead to the main House need better night illumination. A few more drawers in the room would be nice. Besides this, we had a wonderful time in Vieques and the hotel in general is very good.
October 25, 2012
Rated 5 out of 5 by acp2144 Incredible location
Best part about the W Vieques is the incredible location - on a bluff overlooking the ocean with two beaches just a short flight of stairs away.
Rooms are very nice and like-new, considering the hotel was only built two years ago.
We didn't experience any service issues as others seem to have, but weren't blown away either.
Got upgraded to an ocean-front room despite not having elite status - pretty nice surprise.
July 29, 2012
Rated 3 out of 5 by luvstotravel99 Our second trip wasn't as nice as the first.
It was our second stay at this hotel and the service wasn't as good this time around. The front desk and concierge staff is great, but service at the pool and lobby bar was slow and unorganized. Although there was plenty of staff and a manager on duty at the pool/beach each day, they spent more time hanging out at the bar than taking care of the guest. However, service was much better in the restaurant during dinner.
December 1, 2012