Rated 1 out of 5 by Blossom Drunken guests
I was anxious to send my daughter and her companion on a wonderful weekend in SD before he's deployed to Afghanistan, instead received updates from them on how small the room was and how the young people were all drunk and loud. Obviously won't be staying with you again.
May 26, 2013
Rated 4 out of 5 by PJ3223 PROBLEM WITH RESERVATIONS
My reservation was wrong & it didn't get corrected until I checked out on Monday, 07/29/13. To explain the problem would take a page. The reservation and bill were the only problem, but it was frustrating. It seemed our group had many problems with their reservation.
July 30, 2013
Rated 4 out of 5 by Marty21 Room Carpet
Room 1014 was very nice. The carpet had numerous spots and was clearly old and worn out. I would think that the W would change out damaged carpet before it became an eye sore.
January 20, 2014
Rated 3 out of 5 by drsbuchholz good location except skid row area 1 block away
I like the roof top bar but not a room above it as it is too noisy late at night and also hear the trolley. The room was way too small and do not like how the bathroom door is situated.Convenient location.it took too long at checkout.
December 3, 2013
Rated 3 out of 5 by redchen downtown san diego
located downtown san diego but is not very convenient to walk. reasonable priced, they had a special going on. would recommend if booking at the special price.
January 25, 2014
Rated 5 out of 5 by MeetingQueen2014 Accommodations and service are excellent
Not only were the accommodations excellent, but the service was superb.
February 14, 2014
Rated 4 out of 5 by JimmieG Geat Meeting Facilities
This Hotel has excellent meeting facilities and great staff.
February 13, 2014
Rated 3 out of 5 by Deaniek Interesting place
The staff greeting was pleasant but the hotel staffing is loud with joking in the lobby. Food service in the restaurant is slow and sloppy. Ther roof top bar is especially nice and cocktails while excellent are expensive.
November 12, 2013
Rated 2 out of 5 by stayclassySD not up to standard
I attempted to check in at 4:15 pm. I was told the room would not be available for at least an hour. I had to take a different room then offered. The carpet in the room was dirty . This is my first bad experience with SPQ hotels.
July 11, 2012
Rated 4 out of 5 by JimSac Great Hotel!
Love the hotel. Good location. Great employees.
February 8, 2014
Rated 4 out of 5 by surfingdinkles Great Stay
Great location...just close and far enough from the main Downtown scene. Love the decor and ambiance! We would definitely go back.
January 13, 2014
Rated 4 out of 5 by PhilipR Recommended
Very nice W in a great location. Awesome lobby if you need to get work done between meetings or simply need to get together with a colleague. Front staff was very attentive. No attitudes here which was quite nice!
August 19, 2012
Rated 4 out of 5 by t2009 Disappointed in the pool and no ice machine on our floor
W hotels always have a great pool, but the San Diego pool was super small - also there wasn't a ice machine on our floor.
The staff was extremely helpfully, nice and respectful
price off the room was perfect
September 3, 2013
Rated 5 out of 5 by zxe068 Beyond my Expectations
The service, staff and accommodations were excellent. Everyone was extremely friendly and helpful. The staff was genuinely happy to work and was attentive to all our needs. I would definitely stay at the W again!
April 15, 2013
Rated 3 out of 5 by Steve1805 No Maids - loud nights
The fridge in the sitting room did not work.
We received no maid service while we were there. We left the room at 12:00 noon Saturday. When we returned, about 4:00, to get ready for a fundraiser the room had not been serviced. The maid showed up at our door as we were getting ready and I told her we would be out by 5:30 and she said she would be back then. When we got home at 11:30 pm the room had still not been serviced.
Both Friday night and Saturday night when we returned to the hotel for a drink at the bar, the music was intolerably loud. In fact it was so loud Saturday night we could still hear it in the elevator at the 18th floor. Thankfully the Karl Strauss around the corner was much better so we ate and drank both nights there rather then not be able to hear each other in the lobby bar. I also noticed aside from two people sitting as far from the bar as they could get, there was no one else in the bar but employees. Suggest you lose the DJ and go for a more tolerable volume of music.
It’s too bad because the rest of the staff was wonderful, helpful and efficient.
October 3, 2012
Rated 5 out of 5 by Tessakyler I didn't realize there was coffee in the lobby until day 3
let guests know about complimentary coffee
not much in the rooms for area interests
January 27, 2014
Rated 5 out of 5 by Nursecryer Unique features of hotel exceeded my expectations
The hotel was designed with it's own unique style, which can't be compared from a regular branch hotel due to its architectures, contermpotrary, and lavish comfort. The acura service was a plus added incentive
April 28, 2013
Rated 4 out of 5 by APete Exceptional Staff!
The Hotel is located in the perfect area to walk to almost everything downtown. Shopping and Restaurants are nearby. The staff is very helpful in recommending places for lunch and dinner with easy directions.
September 4, 2012
Rated 3 out of 5 by MLS29 Good location, good hotel
I chose to stay at the W San Diego, having stayed at other properties in NYC. My reservation was made over the phone through the Starwood Preferred Guest toll-free number. I was very impressed with the agent's ability to book my reservation and answer most of my questions. He was uncertain about some details for the Acura Experience and told me he would have the general manager contact me. Unfortunately, that never happened. As it turned out, the gentleman at the Acura desk in the hotel was super-friendly and went above and beyond to assist me. When I entered my room on the 17th floor, there was a musty odor, which may have been coming from the carpeting since it felt a bit wet underfoot. I was a bit disappointed in the miniature blow dryer provided by the hotel as an "amenity." The view from the room's windows was spectacular! The rooftop lounge/bar was also well appointed and had magnificent views of the sunset. While the lobby lounge was the only spot with free wi-fi, its trendy furniture and layout made using the space quite pleasant. All in all, I would return to this hotel.
September 2, 2012
Rated 4 out of 5 by Trip88 Great Hotel Great Location
The Hotel was a great place to stay when visiting San Diego. It is very modern with clean and practical rooms.
The hotel staff are some of the most friendly and helpful I have come across at any hotel.
August 21, 2012
Rated 5 out of 5 by BK1980 Terrific stay!
Great stay. The W-San Diego does a great job of recognizing SPG Platinum members - got an incredible upgrade on this one night stay. Staff were very friendly and helpful. Rooftop bar was enjoyable.
August 5, 2013
Rated 4 out of 5 by RebeccaRaj Nice experience at this W
This W lacks some of the features I am used to and have come to expect from W hotels. I missed having the option of 24 hour room service. I also wished there was a Bliss spa on site.
October 1, 2013
Rated 3 out of 5 by Huvadog Depends on what your looking for...
I'm a 35 yo mom with three kids~ and I'm all about letting my hair down with my husband. Not a place for kids and looking up the hotel we noticed that~ That's why we picked the W. Loved the roof top bar on floor 2~ not the top floor. The music they played earlier in the day was good. Then they had this "DJ"- Tecno music.... Which I might have been able to ignore but it was SO loud, not enough lemon grass martinis could tame it! I actually really loved the modern look~ The standard room showers have a hole in the glass, with an open door~ which soaks your toilet and floor so order extra towels. They have cool IPod radios in the room, but my iphone G4 was too modern to work. I always love the Westin Beds!! I wanna buy their soft pillows. We had room service for breakfast several mornings~ The one breakfast that is worth the money is their cinnamon almond french toast. Your close to Gaslamp and for a relaxing lunch your close to little Italy~ All in walking distance. Overall nice place, good for a couples get-a-way. If you bring the kids especially over the weekend know its a different environment.
September 19, 2012
Rated 3 out of 5 by Matt1294 Beautiful, but no hot water
Great location, beautiful hotel and room. The shower did not get hot. The water was lukewarm at best. Little dissappointing for such an expensive room at The W Hotel in San Diego. MJS.
January 30, 2013
Rated 4 out of 5 by atf74 Hotel is great!
Really enjoyed the W San Diego! Staff was great and so was the property!
January 18, 2014
Rated 4 out of 5 by TAB69 Hotel features
the hotel was under renovation during our stay, but was not a big problem. Staff was very courteous and helpful. I would recommend this hotel and would stay there again.
May 7, 2012
Rated 5 out of 5 by DixieNP LOVE THE W
I cannot think of anything better than staying at the W! The staff was wonderful, the room perfect, the bed is Heavenly and I just love everything about it!
October 16, 2013
Rated 3 out of 5 by tim898 not quite what it should be
I am a platinum member and spent 1 fifth of my year in Starwood properties. I have come to expect great things from this group of hotels and was disappointed by my stay at the W. I would expect a hotel of this category and price to be outstanding and it is not. Two issues here which bug me, firstly on check out I was asked to pay for internet access and when I explained that I was a platinum member and didn't pay for internet I was told the system didn't show me as a platinum member. It took me showing my card a and double check before that situation was rectified but not an apology for making a mistake. When I received my credit card statement I find another charge which I didn't recognize. On checking with the hotel was told it was a mini bar charge and then for water. On insisting this was a mistake on the hotels part I have been told it will be taken care of. I am guessing that W have a high proportion of top tier members but don't feel any recognition at this property and that's an issue for me. The rooms are comfortable and I enjoyed the service in the restaurant, the service staff are professional and do their jobs well. As a pre-cruise hotel the location is close to the port.
December 14, 2013
Rated 5 out of 5 by SirRandy Super Comfortable Stay
I traveled to San Diego for business and enjoyed my stay at the W. I would definitely stay here again. Walking distance to main downtown corridor.
February 28, 2013
Rated 4 out of 5 by tmikee Great customer service
All staff were very kind, respectful and helpful. The extra's provided for our anniversary and birthday celebration stay were very appreciated.
May 3, 2013