Rated 4 out of 5 by dwdandns2545 Closel; but not enough
Great stay overall (mainly bc of beach and weather), great rooms, beautiful beach...service was great on the beach, anywhere else, below average with long wait times. Bang for buck is inadequate. Checkin/checkout can be a nightmare with wait times. Drink and food variety outside of restaurants average and limited. Very friendly and accommodating staff when you finally get to interact with them. But paying $800/night then getting charged $15 for wifi is hilarious and laughable in 2014.
March 11, 2014
Rated 4 out of 5 by Laurie70 W Hotel
Over the last 3 years, I have stayed at this property. Overall, the staff was friendly, service was good and the hotel was clean. However, this is the first time that I was disappointed in the details and minor changes in the W Hotel. For example, I had holes in my towels in the bathroom. I had to call housekeeping for a soap dish and soap for both sinks. The odd thing is that the soap dish that they brought was chipped which is fine it works, but the standards that you expect with a W hotel are falling. I always enjoy eating lunch on the beach and do it every year. Usually, the food is served on plates, but they have changed to paper products. The problem is the wind blows the lids and you have to anchor the items down while you are trying to relax.
February 6, 2013
Rated 3 out of 5 by Darby11 Noisy and mediocre
Room was extremely noisy from traffic. The beach and pool were overcrowded and offered no privacy whatsoever. You could hear everyone's conversation. It was not the quality I was expecting. On a positive note, the housekeeping staff were very friendly and responsive.
April 21, 2014
Rated 2 out of 5 by Esther01 Chaotic and disappointing service
As a Starwood fan for many years, my stay at the W the past weekend was most disappointing. Screams and noises from the entrance below woke me up every night, I found many guests loud and some ladies that did not seem to fit in a Starwood hotel. Furthermore, there were duplicate billings on my folio. Perhaps I was not prepared for the style and ambiance of the hotel, but I found that it totally lacks the grace and elegance I knew four years ago. My family also had a larger suite and their experience was even worse than mine.
July 1, 2013
Rated 5 out of 5 by nicsays Great Staycation!
I surprised my husband with an Anniversary Staycation. The W was the perfect retreat and beyond relaxing for us. The rooms are very spacious and the location is perfect. We had a great dinner at The Dutch. Onju, MAITRE'D, made us feel very welcome and David, server, is aways beyond attentive. I really enjoyed the new lobster salad on the menu. The front desk agent who checked us in was very nice. The Bliss Spa Male Manager is so passionate about what he does, he made us want to come back for more treatments and products.
April 12, 2012
Rated 2 out of 5 by RicardoM Terrible service
The service was the worst I have ever gotten at any W hotels. I was extremely disappointed with the experience as a whole and to finish the experience at check out they tried to charge me for almost $200 of charges that were not mine.
April 21, 2014
Rated 3 out of 5 by Samwell This hotel is average cat 5, def. not 7
I have had pleasant experiences with W in the past, but this time was not as ideal. For a cat 7 hotel I really expected to be blown away and I can assure you I was not. Our room had a large crack in the ceiling directly over the bed. The TV in the living room did not have any picture, and the blinds at the balcony were very dusty. The wifi was terrible, even when I tried to connect multiple times it would not let me. My wife was at the pool and when she asked for a towel the response was "we ran out, sorry" I would never expect to hear that. As well the carpet in our room was quite stained and it looked very ugly. This is why I feel it was only an average stay and would probably not recommend this property to friends, nor will I stay here when I come to South Beach next.
August 15, 2013
Rated 5 out of 5 by Thenance W South Beach is a great place to stay.
This was our 6th stay at the W South Beach. Many of the staff members are the same since our first visit and welcomed us back like family.
The hotel staff go out of their way to meet any request you have. The rooms are great, food and beverages are awesome. Definitely a hotel for adults even though there were small children in the pool area. For a great stay, choose the W South Beach.
April 1, 2014
Rated 5 out of 5 by Marketing41 Doesn't dissapoint
This is my 2nd time staying at this hotel and once again, it exceeds my expectations. I checked into a top floor and the residence upstairs was remodeling with nonstop drilling. I called front desk and within minutes was escorted to a different room that was much more peaceful. One of my PROS is that after 10pm the club downstairs opens and they don't let any non-guests through the main entrance unless you have ID - EXCELLENT! Thanks W South Beach for another unforgettable experience - keep up the great work!
October 29, 2013
Rated 2 out of 5 by BB88 DR. BORODIN
FOR 3 DAYS COULD NOT GET ANY ONE TO CLEAN SECOND FLOOR IN MY ROON-636
DID ASK TO FIX TV ON SECOND FLOOR AT OUTDOOR AREA, ON THIRD DAY FINALLY SOMEONE ARRIVED AND TOOK THE TV AND NEVER BROUGHT IT BACK,HENCE DID NOT HAVE TV THERE FOR ALL 5 DAYS OF MY STAY
April 16, 2014
Rated 3 out of 5 by amdahe Frequent Guest but won't come back
Poor cleanliness. Had to call for them to clean the room and for turn down service and they came only 2 out of 7 nights.
Had to wait on line for room service and though they promised it within 45 minutes, it often came over an hour later and cold.
Hard to find chairs by the pool though many were empty for hours with just a towel and nothing else on them.
April 2, 2014
Rated 4 out of 5 by Kljdog Excellent Service
My husband came down for a long weekend. The thing that most impressed me was the level of service, from the pool staff to the restaurant wait staff to housekeeping. We mostly sat by the pool, but it was great to be able to go right out to the beach for a walk as well. We also enjoyed borrowing the hotel's bicycles to ride up and down the boardwalk. We ate at both restaurants at the hotel and enjoyed them both.
I was skeptical at first about staying there due to the construction noise at a neighboring property that I had read about . We asked for a room that was not on the construction side. The noise was somewhat of a distraction during the day while sitting at the pool on weekdays, but faded when the music went on in the afternoon. However, there was no work being done on the weekend so it was not an issue then.
February 11, 2014
Rated 3 out of 5 by TOMO21714 Good Room can be great with small fixes
The Bose speaker systems were not plugged into the TVs so they were of no use. The desk electric system was unplugged and not useable. I couldn't plug it in myself. As a result too few outlets. I had a suite with three views which was nice. There was one garbage pail for 1.5 baths, a kitchen a BR and a LR. Very inconvenient.
Great location. Great beach and pool. All guests are there to party so be prepared to be woken up at any hour of the night with other guests revelry
February 10, 2014
Rated 5 out of 5 by 27Anniv Wow! Best service we've received.
Everything about our stay was wonderful! But the staff was the BEST PART! From Kasey at the front desk sending us champagne for our anniversary, to Christina at the Concierge desk recommending the perfect club for us (we're 50+) and Maria at the pool bar introducing us to our new favorite summer drink. Oh! and Pedro driving us in the Acura MDX as a courtesy - we were so pampered and LOVED our stay. We never passed a member of the staff who didn't engage us politely and professionally.
We WILL be back!
July 15, 2013
Rated 5 out of 5 by Biztravel13 Awesome
Had a short 2-day business stay. My experience started with getting my car parked. The valet (Hector) was just what you would expect: welcoming, professional and FAST. The reception check-in staff (Chris) was great. He was attentive, and courteous. When I asked to have a late check-out he made it happen. The beach staff is very friendly with a constant welcoming smile - just love it... My room was great with all the W amenities. The hotel pool was awesome to hang out. I would stay at this hotel again.
April 22, 2013
Rated 4 out of 5 by WMaMan Suite Stay
We just completed a stay at the W. Miami Beach, I stayed on points and used a suite night upgrade, and was given a very nice suite on the 9th floor. The staff was very accommodating and took very good care of us. I was particularly impressed by the staff's handling of a mistake on our bill at checkout. Mistakes happen, quality is measured not by the mistake, but by how well it's dealt with. The staff quickly and painlessly corrected 2 mistaken charges on our bill... cudos to the front desk staff.
October 23, 2013
Rated 5 out of 5 by dsw1 Best of the best
I am a Starwood fan, especially their W brand hotels. My job involves a fair amount of travel and, combined with frequent personal/family vacations, has allowed me to sample scores of hotels each year including a dozen or more W stays. Most are exceptional but this is my favorite in the USA. Fantastic design throughout the rooms, hotel and grounds. Great ambience and remarkable service. South Beach is great and many of the rooms afford nice views of both the beach and the city lights of Miami.
November 14, 2011
Rated 2 out of 5 by Pfeil This Hotel is not what it used to be
The hotel is a very crowded hotel, because of the South Beach location. The rooms are very modern with a nice view of South Beach. The quality and size of the rooms is average, nothing spectacular like you would expect from a W hotel. Staff is very helpful, like always. It is not a hotel to hold business meetings, because the facilities are not the best for this purpose. In general it is a trendy hotel to experience a little South Beach, but not the quality you would expect from a W hotel.
August 10, 2012
Rated 5 out of 5 by ADV1234 Ancillary Revenue
The hotel is great and so is the staff. From the passenger´s point of view, it simply does not look right that you get additional charges for umbrellas at the beach or internet access when you are paying a nightly rate of approximately USD600, just that, it does not look right.
The pool area is too crowded and the booking system does not work quite right despite the efforts from the staff. We were told a that many chairs were booked, however we did not see anyone using them for a while.
November 22, 2012
Rated 4 out of 5 by Timmy48 Great Location - Friendly Staff - No SPG Benefits
The staff was friendly and the facilities are great. However, I am a platinum for life member and did not get an upgrade, got charged for having a roll away bed, and the continental breakfast is not worth it. I would definitely return but would have no illusions about being treated special. And being a guest at the hotel does not necessarily mean you get access to the night club.
March 18, 2014
Rated 2 out of 5 by VY2323 Unless you want to party, don't stay here
I was very disappointing in this hotel given the high price it charges. On the positive side, the rooms are very nice as it is a newer property. However, the service level is very poor and I have no idea why Starwoods made this a category 7 property. The staff generally do not care and are not very polite. Moreover, the hotel is very loud and brings a party scene with it. Unless you are here to party, I do not recommend staying here, particularly if you are traveling for business.
September 25, 2013
Rated 4 out of 5 by DBUSBY SPG PLATINUM/HOTEL OWNER
I RESERVED THROUGH THE CONCERGE SERVICE AND BASICALLY THEY MESSED UP , CANCELING THE WRONG RESERVATION. WHEN I CHECKED IN THEY COULD/WOULD NOT UPGRADE NOR USE MY SUITE NIGHTS. I SUFFERED THROUGH MANY W SOUTH BEACH EMPLOYEE CALLS FOR OVER A DAY AND FINALLY WITH THE HELP OF BRIAN HERRO,DIR OF WELCOME GOT A UPGRADE. I COULD FINALLY FULLY ENJOY MY STAY BUT DIDNT FEEL I WAS TREATED LIKE A VIP, ESPECIALLY NOT PLATINUM . EVEN HAD FRONT DESK DENY MY FREE BRKSFT . ALOT WORK ON MY PART.
April 9, 2013
Rated 4 out of 5 by CindyG Loved the W South Beach to death with just a couple of small caveats
I am a huge fan of W Hotels and W SoBe lived up to my (very high) expectations. Spacious and extremely comfortable room, great location, great service, great experience all round. Minor nitpicky things: the staff service rooms very late in the day, which I assume is to cater to a late-rising and indulgent clientele :) Less good for a business traveller like me. I was also puzzled, when I needed to take (paper) notes and found I'd forgotten my notebook, to not find any kind of note pad anywhere in the room. Was it hiding somewhere I didn't look? The stationery tray contained only a postcard form which I ended up using. My breakfast eggs at The Dutch were cold (I guess they'd sat around to accommodate the delivery of sizzling hot bacon :)) But these were minor details within an otherwise highly enjoyable stay.
April 8, 2013
Rated 4 out of 5 by Stuman MIA Weekend
Great pool but get there early or make a rese, same with beach
April 14, 2014
Rated 5 out of 5 by Eddie420 One of the top in South Beach
Staff, especially Leo at the pool and beach, took this hotel from good to excellent. The location is prime and rooms are better than expected--at least the Spectacular Studio is. But, when staff like Leo go out of their way to make sure everything you want is there for you, it adds a lot to the overall experience. Definitely will go back. (Only negative is the construction on the neighboring hotel, so try and face south to avoid construction noise early on weekdays)
July 26, 2013
Rated 5 out of 5 by Ric48 Super comfortable, great service
W SOBE has a great location, next to Collins but not in the middle of traffic and noise. The hotel is super comfortable, the lobby, the restaurants, the pool and the rooms are all spacious, well decorated and cool.
The food is very good throughout, the service is outstanding, the staff is attentive and efficient. Bliss Spa needs remodeling and probably some improvement in treatments, that is the only part that is good but not up to the general standard of the hotel.
September 27, 2012
Rated 2 out of 5 by RBAL Week-end in SoBe
The hotel and facilities (gym, pool, tennis court) are stunning.
However, I have noticed a couple of issues during my stay.
1) Trouble getting to the correct floor because of the key card
2) Too many people / or too few lounge chairs available at the pool, and very slow service
3) Check-in time 4 pm is late (but I was offered to change in the 'hospitality room')
4) No SPG recognition
March 3, 2014
Rated 4 out of 5 by bb1533 Good hotel with some obvious flaws.
Good hotel in good location. Inexplicable why second bedroom of suite did not have a clothing pole to hang clothes on in the closet. The lighting in the main bedroom was beyond inadequate and it was impossible to read in bed and I could barely see what was in the closet. this is easily fixable. Another guest of the hotel made the same comment to me. I had a small billing error which is still not corrected after one phone conversation and two emails.
January 2, 2014
Rated 5 out of 5 by Justin23 Views, Pools, Atmosphere...
We booked the lowest tier room and were upgraded one level. Even at this room level we were blown away with the views of both the ocean, bay, and downtown Miami. The pool was great. And the overall atmosphere, decor, and attention to detail of the entire property was fantastic. We often stay at hotels of this caliber and above, but are usually not this impressed.
March 10, 2014
Rated 5 out of 5 by jalex W South Beach
This is an amazing property! As a Platinum Guest I was upgraded to a corner suite with 2 bedrooms and wrap-around balcony with ocean view!! All amenities were outstanding! Up until now, when visiting South Florida the Westin Diplomat has been my principal destination. That may change now (especially since on the same trip the Diplomat claimed to have no suites available for upgrade, but other staff indicated that business was very slow). Thanks, W South Beach!!
December 29, 2011