Rated 5 out of 5 by SIKhDaddy91 Overall EXCELLENT
We enjoyed ever aspect of our stay at The W Downtown Austin. From the moment we arrived in the valet cicle until they came to take our bags down for departure, all staff were extremely courteous and friendly. We will definatley stay here again. Thank you,
August 12, 2013
Rated 3 out of 5 by mew56 Good location
While this hotel was very clean and in a great location for our needs, I was somewhat disappointed in my first stay at a W Hotel. I thought the room was really small, the pool even smaller and it didn't have any amenities that wowed me like I expected a W Hotel to.
August 9, 2013
Rated 4 out of 5 by JD1065 It's Good
It is just not worth the cost of the rooms! $300+ for one night; where the AC does not get cold enough and the tub was so HIGH to step in I needed a ladder! You are a cool hotel, but this time I think you are too cool for me.
August 5, 2013
Rated 5 out of 5 by amolavi W Cool in the Heat of Texas!
Just got back from a 3 night stay... AAA rate, successfully used SNA for upgrade to Cool Corner.
Property Location is fantastic for Austin. Just blocks away from the bars, lots of great food, a nice long walk to the new SoCo shopping district, etc.
Front Desk was great... well staffed at noon time rush, offered water, recognized plat status without asking, room was ready (at noon).
Room was excellent: Cool Corner had a balcony, distinct living room with large sectional couch, bathroom was large, separate toilet shower, etc.
Plat Breakfast amenity was also excellent -- Living Room has a continental breakfast bar with Odwalla Bars, yogurt, oatmeal, bagels, etc... AND breakfast tacos which were fabulous.
Wet Pool: The pool space is gorgeous, lots of deck chairs, well staffed. Saturday is a packed party all afternoon long. We booked a cabana to guarantee space, had a great time. The pool is an odd 3 ft deep, but whatever.
Living Room at night was definitely an Austin hot spot. Spent a little while there, met lots of local Austinites -- lots of fun.
Concierge: i have high expectations of Concierge staff... here it was hit or miss... two folks were fantastic with dinner recos, etc... one was a little lame... we asked where we could find some great food trucks for lunch and the reply was more or less, "I dunno."
All in all, great property... W Cool is right on the money and we can't wait to go back!
August 5, 2013
Rated 3 out of 5 by TalladegaCal Need Improvement
Customer Service needs improvement by all your staff in all departments, particularly the front desk staff. Also, as an AX Corporate Platinum holder and booking your property through AX Plat travel my room was supposed to have a chaise lounge and automatic upgrade, late check out (4pm). I understand your at capacity since there is really no good hotels in Austin but as a corporate traveller, you really need to accomidate the reservation as such since that is what my rez told me I would receive. Will never stay here again.
July 29, 2013
Rated 4 out of 5 by pickyinnyc One of the best hotels in Austin
I stay at the W in Austin often because of its location, great rooms, awesome gym, and a fun scene if you wanna partake in that. The only consistent area I see room for improvement is with the cleaning staff. I feel that they may decide to give fresh towels or may not, may leave chocolates at night or may not, they may decide to remove used glasses or may not, etc... These are small things but get a hotel from being really nice to excellent.
July 27, 2013
Rated 5 out of 5 by Rene65 Our anniversary
we had a great stay. The staff was forever out doing themselves. They upgraded our room upon arrival, even before we asked. They took 50% off our room service bill when they felt they had not delivered quickly enough. They provided free WiFi compliments of the WiFi "Ferry" Nicole. The various cozy bars may have been the very best part. There was no end to finding comfortable seating and the drinks were creative and delicious. We cannot wait to return.
July 17, 2013
Rated 5 out of 5 by hwstropp The perfect night away!
I love this W hotel. So many restaurants and fun things to do within walking distance! The staff was extremely helpful and made me feel like a VIP from the moment I walked in.
My friends and I checked in late and they had overbooked the particular room we had requested. The manager came over and explained that they had no more rooms with 2 Queen beds. There were 3 of us so this was not good news. I fully expected to hear that we would be put in a smaller rom and have to make due, but instead they upgraded us to a 2 bedroom suite! SCORE! It was awesome!
We ordered room service snacks which were very reasonably priced and hung out in our awesome suite. The nightlife at the hotel is always rocking. A DJ and great people watching. My friends and I had such a fun night! Thanks to the W and all it's staff!
July 15, 2013
Rated 4 out of 5 by Bobby1234567890 Pool Bartenders
The hotel overall was beautiful! The only issues I had was the bartenders attitude at Pool Area. I understand it was the long 4th July weekend and you probably didn't want go work but no excuses for being rude to others! Other than that incident, food was amazing too! Enjoyed the stay!
July 8, 2013
Rated 5 out of 5 by Slafferty97 Time to stretch and renew
Thoroughly modern and luxurious experience in the best Austin has to offer in hippie sheik. Excellent bars, pool area, lobby and attention to service. The room was very comfortable and the staff are waiting for requests to serve. You owe yourself a stay at the W Austin
July 4, 2013
Rated 4 out of 5 by Josh1975 Pretty Satisfied
Hotel and room were both very nice. I was disappointed that the pool was not a family friendly place.
July 1, 2013
Rated 5 out of 5 by Tony100 Check in
John was very helpful and attentive at check in.
June 30, 2013
Rated 5 out of 5 by TBS34 Great hotel
Everyone there was professional.
June 25, 2013
Rated 5 out of 5 by Tracy23 What a great experience
I found everything about W Austin to be practically perfect. From the kind, caring staff to the yummy food and refreshing drinks, it was simply first rate.
June 23, 2013
Rated 5 out of 5 by Lmz78 Awesome
Very comfortable room and amazing staff!
June 22, 2013
Rated 5 out of 5 by RJS78 Excellent Customer Service
My stay was great. Excellent customers service. Started with being greeting by about 9 employees on the way from the cab to check in desk. Great welcoming party. Contacted whatever whenever for shoe shine, the lady said she don't think they have polish for burgundy, but then said it doesn't matter we'll get it done. I supposed they went and got some.
Had some left over food in my room and ask the front desk if there was a microwave somewhere that I could warm up. Instead, rooms service came and got it, heated up and then plated it on the normal dishes that you get when you order room service. I would have been fine with it still in the styrofoam. Great service.
Acura ride was always available. Some hotels it's hard to use b/c it's always booked or they have weird hours like only running from noon to 6pm. They had 2, the suv and car, and was always available.
Great staff and great hotel.
June 20, 2013
Rated 5 out of 5 by Bruins2013 W Austin a great stay in one of my favorite cities.
W Austin is an excellent hotel in heart of a great city, Texas hospitality at its finest. Amenities superb, all requests accommodated, service top notch.
June 19, 2013
Rated 4 out of 5 by weddingfun13 Wonderful, attentive and responsive staff!
Everyone was engaging and attentive. Everyone! There were many, many employees in sight. All team members were polite, attentive, pleasant, and clearly there to be available to the guests. We had a mechanical problem in the middle of the night that was disruptive. Staff arrived quickly. The next morning the day staff continued to think about the issue and figured out the real issue, there by taking care of it. All the team members knew of our issue and could not have been more attentive to us to see if it was resolved. Good communication amongst staff! The hotel handled it well and we appreciated it.
Everyone, everyone, was pleasant and seemed happy to be of assistance. Thank you.
June 18, 2013
Rated 4 out of 5 by Ken66 Staff
You hav an excellent crew. From your doorman to the front desk. Everyone was friendly and attentive.
Nicole and Anthony (Tony) were exceptional. Thank you for expressing our thanks. Ken and Bob
June 10, 2013
Rated 5 out of 5 by Ummmm Excellent
Austin is a great place to visit, and the W is most certainly the place to stay. The hotel is beautiful and enjoyable. Always happy to come back there!
June 9, 2013
Rated 5 out of 5 by JC64 Great shower
The rooom ahd a great shower with an excellent shower head.
June 6, 2013
Rated 5 out of 5 by Paige21 Wonderful place to celebrate
My granddaughter's 21st birthday was extra special because of our stay at the W Austin. Thank you for all your special attention to making this so very memorable.
June 5, 2013
Rated 1 out of 5 by srf555 W Wedding Weekend
I spent the weekend at the W in Austin for my best friend's wedding. The W did not have correct dates for any of the wedding party. They had me checking in on Thursday and my reservation was for Friday. After some argument, I was able to show my confirmation email which clearly stated that I was to check in on Friday rather than Thursday. The situation was rectifyed for the bridal party, however, MANY wedding guests also experienced the same problem. It is such ashame that the bride had to worry about something as trivial as this situation when it should have been handled by the hotel. I was also charged an extra $300 for my room, which is being disputed by my credit card company. I will not be staying at another W hotel again.
May 29, 2013
Rated 4 out of 5 by cdm13 Beautiful but not practical
The hotel is esthetically beautiful. The room are adequate in size but tend to be on the smaller side. While being beautiful, there are certain appointments that are not very practical. Examples include the overly large bathroom sink that allows very little room for toiletries, placement of a sofa in front of the window that you must crawl over or stand on in order to open or close the curtains, and placement of lamps on the bedside tables that are at the farthest end away from the bed making it necessary to get out of bed in order to turn them off at night, Internet service is costly - a service that is provided for free at most any establishment one goes to these days. Coffee pots are not provided unless requested. We were stunned to find the maid service so lacing in this level of hotel. Soiled easy clothes were left in the shower and no replacements were left for us. The used coffee cups were left in the room and no clean replacements were provided. The used drinking glasses were removed, but no replacements were provided for them either.
May 28, 2013
Rated 5 out of 5 by Kurt2013 Ausitn Vacation to see Paul McCartney concert
Firstly, we used our points for our stay. One gets a lot of value for the points spent. This hotel has a great location and has comfortable beds in great big rooms. The staff is pleasant and very helpful. We left some items in our room after checking out; we were at an airport when this was discovered. No problems getting them back! Valet parking is quick and friendly.
May 25, 2013
Rated 4 out of 5 by JPfromthe213 The Living Room
I don't normally drink cocktails, but when I do, I drink them at the Living Room at the W Austin. Wet Bar is also a great place to relax and grab some refreshments. Not to mention the location is so convenient and central to everything Austin.
May 20, 2013
Rated 5 out of 5 by Mike61 Birthday relaxation
We celebrated my husbands birthday.
He said it was the best ever. Thanks to
May 18, 2013
Rated 5 out of 5 by JULIET713 Love the customer service
I got into the W Austin late at night and they were so great! Josh at the front desk was so helpful and answered my laundry list of questions with a smile... just what I needed after traveling all day long. Then, in the morning when I couldn't zip my dress the person at the front desk offered to help me. I just love the staff at this hotel. Also, the room service is delicious and the menu has healthy options - which is greatly appreciated. Thank you, W Austin!
May 17, 2013
Rated 5 out of 5 by Chelsea77 Best visually pleasant hotel ever
I loved W Austin very much. I have to say this is my fav hotel ever. Everything was a visual pleasure to look at, an the staff were very helpful for all my need.
One thing may prevent me from future booking all W property is that they DID NOT give me my spg reward point for my stay. It should not matter how the reservation was paid and who paid for the reservation. I should get reward point as long as I stay there. Very disappointed afterwards.
May 16, 2013
Rated 5 out of 5 by Manju Fabulous hotel/Highly recommend
I was there on business for a week and everything was amazing!
May 13, 2013