Rated 4 out of 5 by Mbaek Exceeded my expectation
I was a little worried when I read not so great reviews about this hotel. But the hotel has a lot to offer in terms of location, service, and amenities. Particularly the house keeping staff was fantastic. My only suggestion is about the engineer (I don't know his name). When our toilet was clogged, he came over to deal with the problem. He brought a snake like equipment to clear up the clog. After finishing his work, he did not put the equipment in a cover so he remained water drippings all over the bathroom and the bedroom on the way out. I don't think it is a proper and sanitary way. I hope that it will be changed. Overall I enjoyed my stay and would stay again.
June 3, 2014
Rated 3 out of 5 by Scottreido325 Staff
Staff was very good but the room arrangements were very small.
June 2, 2014
Rated 1 out of 5 by Eric99999 W Lex - Awful
This was the worst Starwood stay I have ever had. Only one elevator worked and I had a room on the 11th floor. The wait was up to 10 minutes at a time. The front desk was understaffed so the wwait there was too long. The room I had was too small as well and had a broken air conditioner. I am a loyal Starwood member, but I will never stay at this hotel again.
June 2, 2014
Rated 2 out of 5 by Andrew2000 W New York
Tiny room, even smaller bathroom. Dark and dingy corridors. small elevators - always crowded
May 31, 2014
Rated 2 out of 5 by WillF Not at good W
Have stayed here several times... Is the least good w in the system... rooms are small, service is OK not terrible... gym is good
Zero recognition or platinum status, very unpersonal overall
May 31, 2014
Rated 3 out of 5 by Cocotte Great Lobby
Enjoy sitting in the lobby and enjoy a nice glass of wine!
May 27, 2014
Rated 5 out of 5 by Jackson8 Great value
I was blown away when the staff provided me an umbrella before I asked for one. Not only did the staff do everything possible to make my stay comfortable, but they were exceeded all my expectations with there kindness and professionalism.
May 26, 2014
Rated 3 out of 5 by seedelman Small but comfortable
The room was smaller than what I expect for a W Hotel property but it was well laid out. A bit too tight for 2 people- would be better for one.
May 26, 2014
Rated 2 out of 5 by MySister Badly needs renovation
Location is great, but for the price, the rooms desperately need renovation. My room had broken furniture and fixtures and there were strange marks on the wall. Not something I am accustomed to with W hotels.
May 23, 2014
Rated 3 out of 5 by Mark22323 Poor Service
at 8:00 AM got seated for Breakfast, (was about30% full) waited 15 minutes for a server. Finally got up an found one and ordered.
Waited another 15, still no breakfast (ordered standard egg benedict). Waiter saw me getting up to leave and said that Egg Benedict takes a really long time.
May 22, 2014
Rated 4 out of 5 by HLSS Staff was great
Front desk staff, Nick, and room service waiter, Razor, we're very helpful and accommodating.
May 22, 2014
Rated 5 out of 5 by NOH8 W New York never lets me down
We have stayed here numerous times as well as held events here with upwards of 300 people.
They always step it up and provide the best service!
May 20, 2014
Rated 5 out of 5 by RicksDC The Best W in NYC
I had a wonderful experience from the booking to the checkout. The hotel staff was exceptionally helpful and attentive. One major plus is having the Bliss spa right next door. I had a wonderful treatment and will be sure to come back to the spa on my next booking. The hotel itself is everything you would expect from an W hotel... PLUS... it's centrally located to shopping on Park and Madison Ave and walking distance to the Theater District. What else could you ask for?
May 20, 2014
Rated 1 out of 5 by spbdel most overprized hotel in terms of value for money
It is a hotel only for midgets and the bathroom is smaller than a prison cell
May 19, 2014
Rated 5 out of 5 by sanch31 May Trip
My stay was good. Staff was attentive and helpful which I appreciate.
May 16, 2014
Rated 2 out of 5 by JR67 Disappointed
I have stayed here before with much better service. To be concise, the kitchen was closed at check in and I was hungry after a long cross country flight from Seattle. Once in my room I was surprised by the smaller than normal room and very surprised to find some leftover spandex workout shorts in the closet on the luggage stand. Nasty and smelled of old sweaty BO. Not what I expect out of a W hotel.
May 16, 2014
Rated 3 out of 5 by Z5467 Not for business
Business centre is almost non-existent. Printing is very expensive. No other amenities in the centre (i.e. a stapler!).
I was upgraded but the room was one of the smallest (tightest configurations) that I have had in my last several trips.
May 16, 2014
Rated 1 out of 5 by JustTerrible Worst Customer Service I have EVER Recieved
I used the W on Lexington for my wedding block, and also stayed there myself the night before and night of my wedding.
I am an event planner in NYC, and I have NEVER been so appalled nor treated as poorly in any establishment, much less a touted hotel. The "meeting and event manager" was rude, dismissive, unhelpful, and non-responsive. I had to physically go to the hotel to get any answers or clarification, and then flat out refused to come out of the office and would only speak to me over the phone behind the desk. I asked for a manager, who was pleasant but did not solve any of my issues and informed me I would just have to deal with the events manager.
The porters, on the other hand, were amazing. Very welcoming and quick with a smile.
After the wedding, we came back to the hotel about a half hour before the bar closed, to grab a night cap. The bartender refused, citing sh didn't want to serve us as our group would take too long--as I am standing there in my wedding dress. There were 8 of us. If you cannot pour 8 drinks in a half hour, your management has done a poor job of determining the quality of their staff.
I could continue to write about the nightmare that was dealing with anyone at the W, as there were several more incidents, but I believe I have made my point.
Neither I nor my entire company will be using any W Hotel for any of the hundreds of events (or my personal use for that matter) we spearhead ever again.
May 15, 2014
Rated 4 out of 5 by Nel003 Great location!
Returned to the W New York after usually staying at the W Downtown for the past few years. It seems to have been remodeled since my last stay so that was a nice addition. The staff did well in trying to check us in early and called me as soon as the room was available. When I ended up not using the wifi as my Gold amenity, they were accomodating in letting me switch to a free drink. Overall great location midtown, taxis readily available (that had been an annoyance at the Downtown location) and I would stay again.
May 15, 2014
Rated 4 out of 5 by bteiber Great stay
I was very satisfied with the hotel. The staff was very pleasant at check in/check out, and the room (albeit not very spacious) were very nice and clean.
May 15, 2014
Rated 5 out of 5 by DanMike72 A Stay While Working
The suite was great, modern looking and spacious. I would arrive the room quite late each evening and room service saved the day. The staff were very responsive and the food was delicious!
May 14, 2014
Rated 1 out of 5 by coolsidpearl Spend your money elsewhere, especially if a woman
This wasn't the first time I staid at this W. However it is simply getting worse and worse. The staff is mainly rude. A front desk SPG woman with attiitude (rude attitude) and chewing gum in the customers face? The unwillingness of resolving issues. Unless prompted over and over and over again. I have been Platinum for many years now and despite my status I was given a room (apparently not even the smallest one) so small you couldn't even lie your luggage on the floor. The bed just about fitted the room, so that the space between the end of the bed and the wall was just enough for you to walk sideways. After much complaining and many rejections from different staff members we were able to change the room the day after. Nicer one, new. It was a room for wheelchair users. Now, the sockets in that room were hidden and hard to find. Whoever designed it was obviously not aware of the issues one may face by being wheelchair ridden, we had to move the desk to plug in the computer. And the shower was so poorly designed it was flooding every time. The last big nuisance is of relevance for women. The male fauna I have encountered in the elevators was bone chilling. Drunken men holding to their bottle and trying to get attention and more. A freak that made me just hope for my floor to arrive asap. An whole array of drunken people looking for hooking up that you do feel uncomfortable sharing an elevator with. I wasn't there to hook up or party and I expect to be able to feel relaxed when walking my hotels corridors and entering the elevator. Drunken people outside my room? Not what you pay 400/500 a night for.
May 13, 2014
Rated 1 out of 5 by KevinGH WHAT A DISAPPOINTMENT
I recently attended the APA annual convention in NYC. I registered for the meeting in January and decided to book my hotel at the same time. I went through the list of hotels and visited different websites. W hotel caught my eye and the place looked impressive (online). The rate was 399 a night for a single person .Not cheap but I had heard about this boutique hotel and how people were raving about it. I decided to splurge and treat myself to this hotel. I checked in on May 5, Monday. Kevin at the front desk was very friendly and helpful. I asked about using the business center to check email. He said there would be a charge to use the facility. I asked if the charges could be waived for me, a hotel guest. I mentioned I had stayed at many hotel chains around the world and business centers were free for hotel guests. He said he would talk to a manager and get back to me. I waited for a few minutes and he came back with a manager. She said that a third party was operating the business center and the charges were separate. She could not or would not do anything about it. (I think my request was not unreasonable. I made it clear to both of them that I was only going to be checking email sporadically.) Even if the billing is done by a third party, she could have easily said- Don't worry, we'll take care of it. I didn't press the issue. I went up to my room and was very disappointed. The corridors were narrow and so dimly lit. The carpeting inside the room was grungy and dirty. The room had a musty odor. I told myself- well, this is it. That evening, I returned to the hotel and took a shower. The shower enclosure is OPEN- there is no barrier to prevent the water from spilling over to the rest of the bathroom. I was tired and ready for bed. Next thing I encounter is a hotel guest next door (536, I think...I was in 537) who was screaming at somebody in some foreign language at the top of her lungs. I thought she would eventually quiet down. But this went on for some time that I had to call the front desk and was told security would look into the matter. The next evening was just as bad. On Wednesday morning, I complained to the front desk, asking them to talk to that woman to keep her voice down. It wasn't so bad that evening. I checked out on Thursday and felt I had been ripped off. I spent over $400 a night and this is the type of room and service I got???? For the money I paid, I certainly deserved much better!!!
May 12, 2014
Rated 2 out of 5 by wade10071 Poor Stay
Poor hotel and bad value. The rooms are uncomfortable, noisy air con for sleeping. Very shabby and overall a poor experience despite a good location. Addtionally, yet gain no upgrade and not receiving any incentive as a lifetime Platinum member.
May 9, 2014
Rated 1 out of 5 by coolsidpearl Worst Experience
Tiny rooms. Rude staff. Manager that hides so he/she doesn't have to confront issues. Overpriced. The worst W experience. I WARN PEOPLE TO STAY AWAY!
May 8, 2014
Rated 3 out of 5 by BillinSF Disappointing...
NYC has small rooms, but this hotel takes it to a whole new level. The room was not acceptable, and the walls were paper thin. I could hear people in the next room speaking, even when they used normal or quiet voices. The HVAC was so loud that there was no hope of sleeping. I will not return.
May 7, 2014
Rated 5 out of 5 by JoeJul April stay 2014
We stayed at the W on Lexington at the end of April. The staff is friendly, competent and went out of their way for anything we needed. The location of this W is the best in the city, centrally located to everything.
Will be back.
May 6, 2014
Rated 1 out of 5 by StayattheWinNewYork pillows too soft - front desk not very responsive
Pillows too flat
towels too old
front desk took my number and said "we will contact you by 3" but never received a phone call until I called at 3:30. For the price they charged, I expected far better service. Hope the feedback is taken seriously.
May 6, 2014
Rated 5 out of 5 by MDH25 This hotel is funky
I have stayed in this hotel many times. Its really convenient for sight seeing, shopping, bars and very good restaurants. It has an excellent gym. The staff are really friendly. The rooms are a little small but extremely comfortable overall. A great hotel to stay in.
May 6, 2014
Rated 2 out of 5 by Nicolas55 Room windows right in front a corridor
Some rooms are on Floors 5 and 6 have windows which face hotel corridors on other side . Only option is to close blinds so you can have day light in the room.
This is bad design, solution would be to sand or put shade on corridor windows on other side.
Staff was not responsive at all for a room change, Were told that this is not an hotel policy
May 5, 2014