Rated 5 out of 5 by TerryH Difficult to book
I love this hotel. Unfortunately, I have very little success getting a room at a reasonable price. I stayed here often when it first opened, but have stayed at the Hilton the last 10; to 12 times.
January 11, 2013
Rated 4 out of 5 by Ken66 Staff
You hav an excellent crew. From your doorman to the front desk. Everyone was friendly and attentive.
Nicole and Anthony (Tony) were exceptional. Thank you for expressing our thanks. Ken and Bob
June 10, 2013
Rated 5 out of 5 by Jayeel Very chic and attentive hotel
We had a great stay here, the hotel was very clean and comfortable. The staff were all very nice and very attentive. We do wish there was continental breakfast and free internet in the room.
January 22, 2013
Rated 5 out of 5 by JWAtx Best. Staff. Ever.
The facilities and the room were great, but what really put our stay over the top was the incredible staff.
January 6, 2014
Rated 4 out of 5 by buddylove location
Wonderful location, the town seems to revolve around the hotel, but as a business traveler it is hard to be a regular because of such wild price fluctuations.
November 26, 2013
Rated 5 out of 5 by karen1 Perfect location in Austin!!!!!
The moment we arrived we were taken care of in a manner that felt very special! We appreciated all the staff and their attention to detail! Appreciated being able to walk everywhere!
January 23, 2013
Rated 5 out of 5 by DavidR123 Awesome hotel and staff!
Got upgraded to a Cool Corner Suite - and it was awesome! Beautiful river view! We could even see the bats at dusk!
Staff was wonderful, room was perfectly clean and beautiful!
August 20, 2012
Rated 5 out of 5 by TheFJH WOW from Austin
I only stayed for a night, visiting from Los Angeles, but I was blown away by the service and attention to detail. This is my favorite hotel to stay in while visiting Austin.
October 30, 2012
Rated 5 out of 5 by bootsie Perfect place to stay in Austin
A great property situated in downtown Austin. The staff members were all fantastic. My stay was too short, but I loved every minute I was there for my quick business trip.
July 23, 2012
Rated 4 out of 5 by eschlegel Great Hotel, Staff and Service Needs Work
My girlfriends and I stayed here for a long weekend.
We had a some unusual interactions with the hotel staff, including a disingenuous female SPG desk person who gave us an attitude and made us feel bad for forgetting to exchange our used pool wristbands for new ones; a valet who was slow at bringing around our car despite our calling ahead; and a missing bottle of champagne - friends of ours used the in-house Whatever/Whenever service to have a bottle delivered to our room as a surprise, but we never received anything and the hotel staff provided no explanation or apology when we inquired about it.
At night, the bar area on the first floor gets very busy and local police are positioned at the front entrance of the hotel to maintain order, which creates an uninviting and inhospitable vibe for paying hotel guests.
That said, the hotel itself is great - one of the nicest Ws I've ever stayed in thus far - and features an impressive outdoor pool and bar/deck area for lounging. Our rooms were comfortable and clean.
I also had a fantastic experience and an easy time booking a last-minute appointment at the Away spa.
July 16, 2012
Rated 5 out of 5 by getupandgogirl Enjoy every time!
I always stay at the W when in Austin and always enjoy it and look forward to the next opportunity I get to go to Austin so that I can stay at the W!
November 10, 2013
Rated 5 out of 5 by Suzie27 great stay
This was an amazing experience- staff and hotel were both great, especially Insider manager.
January 2, 2014
Rated 4 out of 5 by ATRL Exceptional service
The front desk and concierge went out of their way to help me celebrate my birthday. Getting us tickedts to the ACL show on short notice was an unexpected surprise.
September 7, 2013
Rated 5 out of 5 by royandrobinuk Exceptional in everyway!
Great rooms, excellent friendly and attentive staff and the perfect location!
January 7, 2014
Rated 5 out of 5 by Paige21 Wonderful place to celebrate
My granddaughter's 21st birthday was extra special because of our stay at the W Austin. Thank you for all your special attention to making this so very memorable.
June 5, 2013
Rated 4 out of 5 by Tinarae Great ambiance
Walking in I felt like I was staying in the comfort of my own home.
The only downside to my stay was the elevators going down and getting stuck in the stairwell
March 1, 2013
Rated 5 out of 5 by AlannaK Staff
Without exception, all of the staff took
excellent care of us throughout our stay.
January 2, 2014
Rated 5 out of 5 by pidge Even good for old guys
Had a business meeting in Austin. W's generally don't fit my profile as a 55 year old lawyer. But the place was excellent--the staff, the room and the price.
March 9, 2013
Rated 5 out of 5 by Tracy23 What a great experience
I found everything about W Austin to be practically perfect. From the kind, caring staff to the yummy food and refreshing drinks, it was simply first rate.
June 23, 2013
Rated 5 out of 5 by bchil Fantastic!
I had a wonderful stay at the hotel. The room was beautiful, the staff friendly and helpful and loved the pool! Definitely the place to stay at in Austin!
July 5, 2012
Rated 5 out of 5 by Bruins2013 W Austin a great stay in one of my favorite cities.
W Austin is an excellent hotel in heart of a great city, Texas hospitality at its finest. Amenities superb, all requests accommodated, service top notch.
June 19, 2013
Rated 5 out of 5 by Ummmm Excellent
Austin is a great place to visit, and the W is most certainly the place to stay. The hotel is beautiful and enjoyable. Always happy to come back there!
June 9, 2013
Rated 5 out of 5 by WayneR2001 Always a great stay
This W is one of the best. Its a great location. Perfect for business or fun. Staff is always helpful. Love the bar, love the gym....ans great W rooms.
March 29, 2013
Rated 2 out of 5 by Tonto71 snotty staff
room was not cleaned had to call for towels,bar manager was condesending OVERALL staff was not helpful got tired of being on hold for stuttle service
August 7, 2012
Rated 5 out of 5 by strategyzed Love the W
I've been staying here nearly every week for about 9 months. Staff has always been amazing, extremely accommodating and helpful at all times. AMAZING
June 11, 2012
Rated 5 out of 5 by AbbeyR amazing customer service
I have stayed at this hotel over 5 times and continue to be blown away each visit by the level of customer service and personal attn provided.
April 17, 2013
Rated 5 out of 5 by Lorido56 Great Stay
The Hotel and its staff is on there toes and treated me very kindly. I would stay there again the next time I am in Austin
November 3, 2013
Rated 5 out of 5 by Jay22 Quench Your Thirst
After going for a run by the lake, and before heading out to enjoy Austin's music scene, try a jalapeno lemonade downstairs - quite tasty!
February 1, 2012
Rated 3 out of 5 by Judy48 Soft Beds
I was not very pleased with the beds.
They were very soft and I had a back ache. We asked for a board which did not make any difference.
December 18, 2012
Rated 4 out of 5 by CC11 Green Choice missing
Although I have asked for the Green Choice at every check in. I was not credited the appropriate points for two of my last three stays.
March 29, 2013