Rated 2 out of 5 by KAPSD Not a great experience
We recently stayed at the W New York and requested an allergy-free room when we booked our reservation. Upon check-in, we were told it would be a few hours before our rooms was ready due to our special request. When we went back later in the afternoon, we were told that it would be several more hours until our room was ready, again because we made a special request. Our room was finally ready seven hours after our initial attempt to check-in. Once we got to our room, the bathroom had not been cleaned. There was an open bar of soap and a half used bottle of shampoo in the shower. We were very disappointed with the lack of service and cleanliness for a W hotel.
July 29, 2013
Rated 2 out of 5 by JDHJR LOUD
This was the first time I stayed at this property and have stayed a many Starwood properties. My primary issue was how loud the air conditioner unit was. Everytime it turned on or off there was a clunking sound that awoke me - in addition to that there was a noise that sounded like an engine or fan overheating that woudl start light then get louder and louder and loud then slowling go back to no noise - this happened every 15 minutes or so and have to admit I was awaken at lest 8 to 10 times by it.
July 18, 2014
Rated 5 out of 5 by JustinLeonor Relaxing one night stay
The hotel was relaxing and perfectly air conditioned. Their bed was luxurious and the bliss products were amazing. Room service was delicious and prompt. .
Will return again soon.
August 5, 2014
Rated 5 out of 5 by Travelgirl7 LOVED IT!
First I'd like to say whatever negative review you have read about the W Midtown, Fa'get about it! I read stuff on various travel sites and after booking I was a bit nervous. When I arrived, hardly a wait to check in, my SPG was renewed, I got a room with a view that I asked for (the Cozy is more than enough cozy for me), daily service was wonderful, lemon/lime water at the elevator nice touch, gym state of the art, getting around no problem. Definitely will recommend.
July 22, 2014
Rated 2 out of 5 by Joe2014234 Bad AC and mattress
We got to the hotel at 4pm and got a room with the nosiest AC. We tried to change, but ended up on that room and slept with the AC off during NYC summer. Not very good. The staff was nice and gave us a suite for our second night, but the suite mattress was very old. I wake up in the middle of the night and went to the sofa for the rest of the night.
Not a pleasant stay.
July 29, 2014
Rated 2 out of 5 by JAHL Not SPG material
The reviews I read prior to my stay were not that positive so in my recent visit to NYC I had the pleasure to visit and stay in several hotels of the SPG chain to have my own experience. The location of the hotel is good, nicely located (Lexington ave), the front desk is kind of busy all the time, and the hotel is noisy.
The rooms are very small, in fact the smallest rooms of all the SPG hotels during my stay in NYC. Sleeping was kind of difficult since you could hear the other hotel guests slamming the doors. (probably the door of the closets)
In summary: Stay somewhere else if you have the chance to stay in another hotel
September 12, 2013
Rated 2 out of 5 by Pepe Expected more from a W
I am a Gold SPG and was disappointed by the overall experience. Location is good, and the small room is totally understandable (hey, this is NY!), food was good, but service really needs improvement.
No SPG recognition, Wi-Fi is horrible (you have signal only if you stay close to the door, and had to spend 30 mins with an assistant as I couldn't log in), and service is poor. Expect 10-15 minutes before front desk answers your call, and housekeeping is sloppy (I found a rubber glove laying on my sink returning from work... had to call 3 times and wait 40 mins before someone picked it up).
I've been to many SPG hotels and expected much more from the W in New York.
July 16, 2012
Rated 4 out of 5 by Karenn68 Great staff!
Very attentive staff, received our room hours earlier than expected, made our trip that much better.
August 5, 2014
Rated 4 out of 5 by AAG7 Nice hotel
Small rooms, a little worn but super comfortable bed, good service and a trendy feel
August 5, 2014
Rated 3 out of 5 by Stan082014 Very Modern Hotel
This hotel is very modern and beautiful. However, the room are very small, and is you are claustrophobic do not take the elevator.
August 4, 2014
Rated 3 out of 5 by Matt83 Staff Needs to Improve Responsiveness
When I checked in, the front desk clerk was on the phone for 5-10 minutes and didn't pay me much attention. It was around 11 and my family and I were already tired. I didn't appreciate that. Also called for an extra blanket and the staff said, "can't do it man, we don't have anymore." I find it hard to believe that a hotel property would run out of extra blankets for their guest. On the day of checkout, the guy at the front of the hotel, who retrieved the cars for guest, told us to walk over to the parking garage and our car would be waiting for us. So my family and I walked the 3 blocks with all of our bags. When we got there, the people in central parking told us our car had been taken to the hotel. I called over to the hotel and asked could they bring our car back to the parking garage and the reply was, "no." So my family and I had to walk all the way back to the W, with our bags just to get the car. This type of service is unacceptable for a Starwood property. Heck, it's unacceptable for any Hotel! I have been a loyal Platinum guest for a while, but didn't feel like it while staying at this property. Will only stay here again if it's the only choice!
August 4, 2014
Rated 1 out of 5 by Phill12083 This hotel was bitter sweet
I stayed one night with the W and I found it very accommodating to what I was looking for. But when it came to parking and leaving the hotel I found it every disturbing because of a couple of reasons. Frist, where was no in and out service for valet parking witch can become expensive if you’re traveling outside the city for a couple hours. Second, the billing for the parking was missed handled, they charged me three times the amount that I owed, but fix it after I complained. The GM contacted me a day later and said she would comp my parking bill, but she still has not even after emailing her a couple of time. With those two exceptions my stay at the hotel was great.
January 31, 2014
Rated 4 out of 5 by Boisdale nice hotel, just not for me
Very nice attractive hotel in a good location in the City. The room/bathroom size are just too compact for me. First time in a W property, so if this is the standard, I will probably enjoy other SPG properties for my trip.
August 1, 2014
Rated 4 out of 5 by Josh30 Great Location
Hotel is in the heart of New York City. Just a few blocks away are Grand Central, Rockefeller Center, and Time Squarre. The hotel is very clean and has one of the best bars, Whiskey Blue, in all of Manhatten.
August 1, 2014
Rated 3 out of 5 by MerchMart W on Lex is OK, not the best
I'm a big Starwood fan and usually have solid experiences. This isn't the nicest W property, but a good location and nothing fundamentally wrong with it. I was put in a room that was literally in the elevator bank. Not near the elevators, across the hall. I think it was 9th Starwood stay this year, so I'm not an every week guy, but you'd think they would give that room someone who booked on cheap travel site.
July 22, 2014
Rated 3 out of 5 by Colbs06 This hotel is to be avoided (for NOW)!!
As I arrived New York after many years away, I entered the W Manhatten. After waiting a short while, I was told my room was ready so I hurried upstairs. I was expecting something wonderful but that's not what I got. The room was small, tattered, not clean, and the carpet was disgusting!! The bathroom was smaller than my coat closet at home.
It did have a balcony as I requested a smoking room which is no longer available so I just went with it. I tell you all this as I spent a staggering 96000 points for this "NOT Fantastic" suite for 4 days. Thank goodness I didn't spend much time in my room. This hotel needs to remodeled SOON!!! I would not go back until this is done..
May 10, 2012
Rated 2 out of 5 by pb413333 would not stay again
hotel was dated, no coffee in room, no upgrade for VIP offered as requested, small room
August 2, 2014
Rated 4 out of 5 by RichMG Good Value
For a convenient Manhattan location, this hotel was a very good value. My only complaint was twice during a 3-day stay, staff attempted to enter the room in the late evening to check on the room- thinking it was vacant.
July 30, 2014
Rated 5 out of 5 by ArTrav5 W New York Delivers!
From the time of arrival to the end of my late check out, the staff was attentive, responsive and very pleasant. I was comforted and made to feel confident, secure and appreciated. The positive attitude was present throughout the hotel and it showed. I'd highly recommend it now...and again!
July 27, 2014
Rated 3 out of 5 by ASDB You should NOT put anyone on the spa floor
I have stayed at this hotel several times, and I have enjoyed it in the past. However, for this stay, I was placed on the floor with the Bliss Spa. Starting at 6:30 a.m., there was incessant banging outside my room (it sounded like metal carts banging together). There were people (employees?) yelling to each other in the hall. It woke me up and then continued until I left my room at 8:30. You should NEVER put an SPG member on that floor, and you should remind your employees that there are guests SLEEPING in rooms. This was not a little noise, but constant loud, banging, yelling slamming noise for over an hour.
July 27, 2012
Rated 1 out of 5 by Rude13 The stay the broke my W camel's back!
Though as a platinum member in informemed them of an early arrival (12 noon) i was made to wait for 2 3/4 hours (!!!) for my room. The so- called upgrade made me wonder if my original room was amnesty international approved! As per SPG i am entiteled to the best room available, but was informed that a two level upgrade was all they could do, though suites were available. Adding to an unmotivated, disinterested check staff were deficiencies in the room such as a trickle, not rain, shower, towel holder falling off because it was shoddily repaired, lamps unplugged and a dirty tub! The only redeeming factor was the barmaid Michelle, who seemed to care! For the rest good riddence!
December 2, 2013
Rated 5 out of 5 by Greg0612 Phenomenal experience
WOW is right for this W. I booked 4 rooms for a 50th Anniversary weekend for my partner's parents and family. What a great experience. The staff here could not have been more professional, from check-in with Kevin who helped coordinate with Darryl a special treat for the anniversary couple,to the front desk staff who very efficiently handled our check in and check out. Also, the breakfast and lounge food was great. Try the turkey meatball sliders and phuket chicken wings.
The level of service could not have been better! Well done W Lexington
June 23, 2014
Rated 3 out of 5 by MSK1 Checking In & Out is Time Consuming
The W New York Hotel is in a great location, and rooms are clean and contemporary. The process for checking in and out is abysmally high touch - requiring at least 30 minutes on both ends - and technology deficient with no differentiating assistance/preference for gold/platinum guests. Given that this is the most fundamental service a hotel provides, you would be well served to consider another location in the area unless you enjoy waiting in line. And, the W New York would be well served to reconsider this entire portion of the guest experience. It's severely lacking, bordering on unbelievably unacceptable.
March 28, 2012
Rated 3 out of 5 by fancynancy snobby attitude from the lead staff at the desk
The staff were all friendly but the director at the desk, David, had a snobby attitude during each interaction and there was a sense of unnecesary hostility. Our room was not even prepared by 3pm and he was in no way going to try to be accomadating regarding an upgrade. My friends and I were sent to the spa with all of our luggage to get ready for our lunch. Also, 90% of the equipment in the gym was broken and that was pretty dissapointing given the amount my friends and I were paying. This was my first expereince at any starwood hotel where I did not feel valued as a loyal gold member. Later a bottle of champagne was sent to my room but it hardly made up for the cold welcome.
October 31, 2012
Rated 3 out of 5 by RDCC Good food, but the hotel needs improvements
The food was very good. But the hotel room is too small & dark. Bathroom needs a mirror with enlargement. The luggage storage staff is not good. I waited for 15 minutes to get somebody to get my luggage and store it. Then when I came back to get it, I waited another 10 minutes and the lady was very rude. And it was only 7:30 PM. Not acceptable.
The concierge did not help. She was nice and polite, but was not able to find me a mani pedi place on Sunday at 7 PM! She said all the mani pedi places were closed. When I said it's not possible, and directed me to the W salon. There, the receptionist was rude. I had to walk just two blocks to find 2 mani pedi places open. That was bad.
February 27, 2013
Rated 5 out of 5 by repeater Great Service, thin walls
Starpoint award booking. Staff contacted me in advance of my stay to check for special requests, and accommodated my request for a particular room floor plan that I had enjoyed before. Staff was friendly on arrival, room was clean and comfortable, etc. The walls in this hotel are thin -- I sleep very lightly so that's an issue for me, but it may not be for you. Room service breakfast was passable but not great. I have stayed here before and will continue to stay here on business trips. Convenient and reliable.
July 2, 2014
Rated 5 out of 5 by Greta18 The people
I have always come here for the people who work here ,and who go out of their way to help me.
Isabel at the breakfast bar is very professional, and pays a lot of attention to detail, right down to packing your breakfast so that the bag stays perfectly intact. The people who work with her are also wonderful.
I hesitate to mention names, incase i forget to mention someone who is good. Bekam,Jermaine, Nick, Dennis, Rodney, miriam,,milly, anna,,David, Chad,Albert have all gone out of their way to make me feel safe and at home with trusted friends.
I would like to recommend that the plastic -covered, hard-bench substitute for a couch be replaced with comfortable furniture that has a back-rest.
April 16, 2014
Rated 5 out of 5 by JillHB Very nice property with great amenities
Loved the lobby breakfast grab and go - and of course the Bliss products in the room - the bed was super comfy too.
July 29, 2014
Rated 2 out of 5 by frank Never Would Have Believed it Before This Stay...
I witnessed something staying in suite 534 Nov. 24-26 that still befuddles me. I had brought a plastic to-go container with 1/2 of an excellent sandwich. After enjoying that and some W room service with my wife, I put the tray with empty hotel dishes and the rest of it (including that plastic container) out into the hall as instructed for pick-up. The next morning, outside our door, the tray had been removed but that plastic container and bag of chips I had brought with me was still there. What's that?? A generally stressful experience with old, crusty Euro furniture and a very comfortable bed...go figure.
December 1, 2011
Rated 5 out of 5 by Elsie23 I will never stay anywhere else!
So happy with this hotel! From a beautiful clean room, attentive and helpful cleaning staff and fantastic reccomendations from concierge..I travel alone for the most part I'm never fully comfortable sleeping in hotel rooms for safety reasons and bed comfort. I wanted to take this bed home! I melted into it each night and slept like a baby!! Safety is not a concern because one of the staff stands by the elevators in the evening to make sure everyone has a room key who is entering. The concierge was sp friendly and gave a fantastic recomendation for an awesome local restaurant. Thank you! Will be back soon!!
October 1, 2012