Rated 4 out of 5 by SKingWeb Good Experience
Hotel staff was friendly enough. Rooms were nice, a little small, but nice and all I needed for business travel alone, but would have been challenging with more than one person trying to fit in the bathroom. Overall - I enjoyed my stay and will keep it on my list for next time. Great Location for my purposes.
30 de abril de 2012
Rated 4 out of 5 by Adam Good Hotel...small rooms
I may not be "hip" enough to appreciate the guys in black tee shirts parking the cars and working the front door. It confuses me, because I'm not sure if they are guests are employees of the hotel. Once I got through this initial reaction, they actually did a pretty good job. The check in process is flawless and the staff is friendly and attentive. The rooms, while small, are comfortable and the beds are great; and let's face it....we stay in hotels to sleep. I like this hotel, but I don't love it.
11 de marzo de 2012
Rated 4 out of 5 by JFly49 Location THE BEST and Staff OUTSTANDING
Location is everything in Manhattan. This W is in the heart of Midtown Manhattan on Lexington Ave/49th. Near everything including subways. Customer experience at this W is always EXCELLENT, and staff and management always helpful. I have been at this specific W 6 times in the last year and have had the same customer experience each time....Simply Outstanding. I plan to stay here in March.
16 de enero de 2012
Rated 4 out of 5 by bethybeth Nice - but hot
Our room was clean, but the temperature wasn't regulated. It was set at 76 when we got in. I turned it down to 68, but it never dropped. I messed with the controls trying fan, ac, etc, but nothing changed it. I woke up the next morning and it was almost 80. Aside from the temperature control, it was a nice place.
4 de enero de 2012
Rated 4 out of 5 by Perry007 They keep you coming back...
The Wow Suite is well, WOW!
26 de diciembre de 2011
Rated 4 out of 5 by Perry007 Brilliant Hotel Experience,
The W New York is one of my favorite hoetels in New Yok City. I come from a large family and they travel a great deal for business and to shop in NYC, I've stayed in most of the 5 star Hotels and not had such a warm and fuzzy feeling. There are recognition issues with some of the employees, but the best are the twins at the front desk kudos ladies.
12 de diciembre de 2011
Rated 4 out of 5 by Jill Great hotel, small rooms
I'll echo what everyone else has said about room size - the standard room is indeed tiny, but comfortable. I have had good experiences with upgrades (currently writing from my lovely Fantastic Suite) - as a Platinum, I've gotten suite upgrades on 2 of my last 4 stays, and in-room gifts from the manager both times.
Service is very good, especially compared to the Le Parker Meridien and other non-SPG properties I've stayed at in the same area / price range.
Overall, I would recommend this.
28 de noviembre de 2011
Rated 4 out of 5 by ChrisTravelsForWork Travel for Work In Midtown
This hotel has more than you need if you are working long hours in the Midtown area. The room size is small, but at the end of the night all I wanted was to lie down. The food options are also great for a late night meal after a long day.
The front desk staff, including Mario, Cindy, and Aseemah are incredibly friendly and helpful. I would recommend this hotel to any of my colleagues or friends.
21 de octubre de 2011
Rated 3 out of 5 by wktoronto Super small but functional
The room I stayed in was really small and good for 1 person. It was well laid out so it didn't feel too cramped but the sliding door for the bathroom caught my shoulder a few times. The main lobby was under construction which took away from the overall setting and part of the reason I would stay at a W vs another SPG hotel.
7 de marzo de 2014
Rated 3 out of 5 by madmicky01 small room with noises
The romm 81520) was very small and noisy at night 8I think due to airconditioning, but I am not sure), and maybe to Works on the lobby
7 de marzo de 2014
Rated 3 out of 5 by SBJG I had higher hopes
I thought that the hotel would be a lot nicer given it's a W. I thought the rooms were tiny, the views extremely poor and the hotel really just felt dated. It certainly is not 4 star caliber. I think it needs a facelift and certainly more amenities to make up for the small rooms and poor views. However we did get a room change no questions asked, which we appreciated.
4 de marzo de 2014
Rated 3 out of 5 by Lochlain location, location and great staff
I have stayed in other W before and this time I didn't recognise the brand. Room was average, not especially well designed and several items were broken. That said staff were very nice and there to help in a discreet not in your face manor. No pushing for tips either.
Location is amazing, good easy restaurants around and as a base for both pro and personnal was good.
Rated average due to technical issues and lack of brand impact as I know W.
1 de marzo de 2014
Rated 3 out of 5 by Todd1234 Should have warned me
I planned a night with my wife at the hotel on Friday night. The lobby is a mess. Heartbeat has great food but the ambiance is average because of the renovations. I wish I would have known, the pictures on your website are incredibly deceptive. Combine that with the fact that we ordere breakfast in bed and nobody picked up our order from the door, and then the bell stand brought up the wrong car, and, well, it was not a positive experience.
23 de febrero de 2014
Rated 3 out of 5 by AVR2014 Not the W Standards I have experienced elsewhere
The hotel was just fine but not the W standards I have been used to in other cities. I had called ahead to inquire about a biz services office on site and was assured that there was one. Imagine my surprise to find two computers hooked up in the hall with very little ease of use. I did finally get my copies secured for my meeting but the staff person bringing them to my door had to come twice to get it right and had an attitude problem.
19 de febrero de 2014
Rated 3 out of 5 by eschmit1 Not the best W...
I generally expect a certain level of quality when I stay at a W. I found this hotel to be outdated. The hotel was missing items that I normally expect to see in a room (like soap and free bottles of water). I normally love Starwood hotels for their beds; however, the bed in our suite was small and not nearly as comfortable. Though I was not impressed with the hotel itself, the staff was friendly and helpful. The hotel is also in a great location within the city.
18 de febrero de 2014
Rated 3 out of 5 by Paulie2403 Not whatt I would expect from a W branded Hotel
Having stayed at the W in Barcelona I was expecting a similar experience...but it definitely wasnt anywhere near the fantastic experience we had in the W Barcelona.
First room was very cold, Decor was tired and heating was very noisy (and didnt work properly) reception and check in staff were very robotic and not empathetic at all...the experience was not what I expect. I have recently come back to Sheraton as my prefered( Used to be Platinum)..begining to question if I made the right decision. However Hosuekeeping staff and Door Men were excellent, Caring, and happy.. Put them on Reception!!
17 de febrero de 2014
Rated 3 out of 5 by Mass Not currently meeting W standards
I asked for a room away from the elevator; was given a room just off the elevator. Housekeeping was good but carpet stained, needs cleaning, just gross (Room 938). Lighting dim, not great for reading in room. Doesn't feel up to W Hotel standards (e.g., W Boston).
10 de febrero de 2014
Rated 3 out of 5 by ap23 not what I expected
tiny rooms. positioning of TV required me to duck in order to get to the Window. Extremely poor lighting. mirrors in bathroom are not meant for anyone under 5'5.
7 de febrero de 2014
Rated 3 out of 5 by cc50 hotel is under conctruction
My experience this time was unusual since because of the construction the staff was preoccupied. Also, my room lighting didnt work and couldnt be fixed while i was there. It was a disappointing stay.
3 de febrero de 2014
Rated 3 out of 5 by Tannhauser Good Staff - Average Accommodations
East side is not convenient for what I wanted to do at night. Room had few surface spaces to put luggage down. Staff was excellent and attentive. It was great to be near St. Bart's at Park Avenue and 51st Street which I availed myself to a few times. The hotel is fine - I just don't like being on the East side and as noted so few surface spaces - other than the bed to sort clothes, etc. I also wondered if my skin was alergic to something in the detergent used for sheets since I found myself being itchy when laying down. I liked the staff a great deal - they did things without being asked whether using their card for the elevator if they saw you to house cleaning asking in the halls if everything was ok.
27 de enero de 2014
Rated 3 out of 5 by KJ31 Couldn't handle the smell
I've never in 18 years of weekly travelling asked to get my room changed. The smell in the room was overwhelming. They said it was their 'signature smell' and changed my room, and had the same problem. I'll deal with it tonight, I've had three windows open and it barely helps, but move on tomorrow. Additionally, they didn't recognize I was platinum or ask if I wanted my amenity. They even gave me a key holder that said to check into becoming an spg member.
20 de enero de 2014
Rated 3 out of 5 by Ann66 Needs overhaul but staff amazing!
The rooms need deep cleaning. Thank you for renovating the lobby,!!
Bellman are terrific, helpful, and welcoming particularly Fermin. He deserves a raise.
18 de enero de 2014
Rated 3 out of 5 by thester Noisy hvac system, small rooms
I have stayed here before, but of all the W hotels I've stayed at this one is probably the worst. The rooms are tiny, even for New York. The HVAC system, when it came on from time to time through the night, was so loud it woke me up.
Also, I purposely save toiletries to use the next day, and I came back to my room to find that my only partially used Bliss shower supplies had all been replaced with brand new product. What a waste.
So in all, I would expect more from W hotels.
13 de enero de 2014
Rated 3 out of 5 by orville Foyer - being rebuilt
We had a corner suite. The second bathroom was a joke - an adult cannot fit into it. You would be better advised to have one larger bathroom and a larger living area.
11 de enero de 2014
Rated 3 out of 5 by Stephanie444 Disorganized
Out of everything, long waits, bad service
4 de enero de 2014
Rated 3 out of 5 by Don1445 OK
Location' was good rooms very small bar service was weak and the concierge never returned my calls
3 de enero de 2014
Rated 3 out of 5 by Thorpe2912 W Lexington Avenue
Enjoyed our stay at the W Lexington Avenue. The Hotel is perfectly located to be close enough to the centre of NYC but just far enough away to be relaxing.
3 de enero de 2014
Rated 3 out of 5 by JGTX2013 W Dec 2013
I have stayed at this hotel many times during my business career and it seems both the quality of service and facilities continue to degrade.
-SPG Gold membership not a big help here.
30 de diciembre de 2013
Rated 3 out of 5 by adamluc Bad thermostat/ air conditioning
Given this hotel is a 4 star hotel and there was no way to adequately hold a temperature in the room, I am very unhappy. I would not suggest that anyone stay there when it is warm, as you will sweat all night long in a very hot room. The temp outside was only 60 degrees, yet the room was at 75 degrees.
23 de diciembre de 2013
Rated 3 out of 5 by WNYCGuest European adapter
Your hotel should provide the use of European adapter for free. All hotels in Asia provide complimentary use of adapter to their guests. As a service-oriented hotel, you should consider the needs of international business travellers.
10 de diciembre de 2013