Rated 5 out of 5 by Qbangas Hotel has excellent staff
Seldom do I see the quality of personnel that worked the time I just spent at the W
July 1, 2013
Rated 2 out of 5 by WARobert The room was a joke!
I'm a frequent, loyal W visitor, but I'll never stay at this location again.
April 3, 2012
Rated 5 out of 5 by Harry12012 Fantastic...Again
I recently returned to the W, mainly because of my last stay and the customer service provided by Liz from four front desk team. Upon arrival, Liz immediately recognized me and welcomed my group. Again, Liz took great care of us and minutes later, we were in our rooms. I can't say enough her friendly demeanour and exemplary customer service skills. Well done...Again!
July 16, 2014
Rated 5 out of 5 by esos4113 Wonderful Experience
Great Night at the W! Thank you for an amazing time!
January 20, 2013
Rated 3 out of 5 by fred18 rooms
I have been upgraded to a room which was very small
February 21, 2013
Rated 1 out of 5 by elly14 Very bad experience
Hotel in poor condition. Worn-out.
January 31, 2013
Rated 4 out of 5 by BelleVoyager Weekend Getaway in Manhattan...
The W Hotel is my go to destination for stays in Manhattan. The hotel decor, ambiance and location, are definitely the deciding factors for this decision. Overall, the hotel is exquisite and is ideal for anyone looking to stay in the Midtown East location. The only area of improvement that is needed, has to do with staff and not being familiar with the SPG program, not bringing it up and not noting details that are requested in advance of stay when booking reservations. The front desk staff can be a little unfriendly and rushed at times--and appear more engaged in personal side chat, rather than customer service. One guy that works at this location, is stellar!!! I only wish I knew his name. He was a greeter and offered champagne and was always friendly!!! He was spectacular and I wish I could provide him with proper acknowledgement, because he is the sort of individual that deserves to be promoted! Anyhow, I digress... All in all, I have stayed here countless occasions and at times the experience is 5 Stars and other times, a 3.5 star rating due to staff, or an outdated room that is in dire need of updating/repair, such was the case this experience... All in all, if a few subtle tweaks were made, the W Hotel at this location, could be 5 stars! :)
May 29, 2013
Rated 1 out of 5 by Emtb Whatever/ whenever. Really? not
Just stayed at this w property last weekend. Had a broken heater in my first room. While they switched y room in the am, no apology, compensation etc for lack of sleep I experienced. Second room had a broken phone , non functioning wifi, and voicemails on the phone from a week prior. Staff was dismissive and overall not what u expect at a Starwood property. Defining moment was attempting to contact gm of hotel by voice mail and email and never getting a reply. Thank you hotel gm for a terrible experience. Your staff is clearly a representation on its leadership. So not what I have come to expect and or experience at any starwood property
February 29, 2012
Rated 4 out of 5 by SPW81 Great concierge service!
We stayed at the W on Lexington Avenue for a 3 night stay in January. Overall we were very happy with the hotel, particularly the room size and general location. The service we received on arrival from the reception and door staff, and throughout our stay could be improved and wasn't particularly friendly or helpful. On the other hand the service we received from the concierge service was excellent on a number of occasions including some great restaurant & tour recommendations. The bar area service was very poor, but friendly and the seating could be better positioned in the main bar/lobby to cater for different group sizes i.e. couples.
January 22, 2013
Rated 5 out of 5 by 123Bella Perfect location
Perfect location, amazing staff, great food... Overall a great stay!!
July 21, 2014
Rated 3 out of 5 by Nadyne not up to standards
Overall, I didn't find this W to meet my expectations based on my experiences with many other Starwood properties.
First, checking in took 15 minutes. There was no line, and the staff member acknowledged me immediately and started doing something, but there was no explanation given about what was taking so long.
Second, housekeeping was very inconsistent throughout my stay. One day, I discovered that there was only a single towel in the bathroom (and a handtowel at that). I can't speak for anyone else, but I tend to use more than just a handtowel when showering. It took two calls to the front desk to resolve this issue. Other than the day that the front desk brought towels, there was no day when there wasn't something missing: one day, we didn't get washcloths, and we only got a bathmat on the first day. The bathroom itself was very dusty. It was pretty unpleasant.
I made the mistake of ordering room service one night. I was told that it would take 30m, but the food arrived more than an hour later, and it was stone cold. The waiter apologized for it, but didn't offer to replace it, and it took a tweet the next day to get it removed from my bill.
The hotel itself is in a convenient location, the bar in the lobby was fine, and I liked the apples in the lobby. On my next visit to New York, I'll look at other Starwood properties first. I might return here, but it won't be my first choice.
May 2, 2012
Rated 5 out of 5 by repeater Great Service, thin walls
Starpoint award booking. Staff contacted me in advance of my stay to check for special requests, and accommodated my request for a particular room floor plan that I had enjoyed before. Staff was friendly on arrival, room was clean and comfortable, etc. The walls in this hotel are thin -- I sleep very lightly so that's an issue for me, but it may not be for you. Room service breakfast was passable but not great. I have stayed here before and will continue to stay here on business trips. Convenient and reliable.
July 2, 2014
Rated 2 out of 5 by Ojako All around disappointment
I'm hugely loyal to Starwood and stay at W's pretty often, but this property is an outlier (and not the good kind). Upon arriving, staff was friendly and I got an automatic upgrade for SPG plat. Great start. Upon getting to the room, though, there was an intermittent beeping- think Tell Tale Heart. Not what one wants arriving late after long travel. Engineer comes up, says its a glitch in a new motion sensor they put it to shutoff the thermostat when you're not in the room (couldn't answer what the point of having it beep at all was), and said the manager would be by in 5 minutes to drop off keys to a new room. After 30 minutes, no one showed up, so I called again. They put me on with another engineer who said the hotel was at capacity and the best he could do was disable my heat. Not the best solution...
So then I had to call platinum concierge just to get a manager call me, and lo and behold, they found another room. Someone came up to bring me the key, then ran off before asking if he could help me move my stuff (I had partially unpacked already). I get to the new one, and the thermostat actually worked, but still, it was tiny even by Manhattan standards. The bathroom door opens so tightly to the sink that you have do a little dance to shut it and slip into the tiny nook between the wall and sink to be able to stand in front of it. The room was generally grimy, with visible dirt on many surfaces and walls that were thoroughly beat up. The desk is not functional at all, with a horrible chair, and weird protrusions coming out of it, one of which my ultrabook power adapter caught on and broke, leaving me unable to work for a week and having to special order a 120$ part.
Your mileage may vary, but I will avoid this W like the plague.
March 2, 2013
Rated 5 out of 5 by Greg0612 Phenomenal experience
WOW is right for this W. I booked 4 rooms for a 50th Anniversary weekend for my partner's parents and family. What a great experience. The staff here could not have been more professional, from check-in with Kevin who helped coordinate with Darryl a special treat for the anniversary couple,to the front desk staff who very efficiently handled our check in and check out. Also, the breakfast and lounge food was great. Try the turkey meatball sliders and phuket chicken wings.
The level of service could not have been better! Well done W Lexington
June 23, 2014
Rated 1 out of 5 by ASZG2012 Horrible, horrible staff
I had my wedding in New York in June, and had the worst experience with the W. First of all, we paid for a Spectacular room, and got the smallest Spectacular ever. The W gave complimentary upgrades to three other groups in our party - (from a Cozy to wonderful, and two Cozys to Spectaculars) - and the Spectaculars they gave the other two groups were almost twice the size of mine - and I was the bride! We demanded that they change our room (it was too tiny to have a bride and her bridesmaids help her get ready in), and they told us they had no other bigger spectacular rooms available -which was a lie because my sister got a complimentary upgrade to a spectacular almost twice the size of mine.
The manager, Trevor, was incredibly rude in dealing with this room situation - didn't care that I was the bride getting married the next day, and that I had brought all this business to their establishment. After demanding it, they finally grudgingly agreed to reduce the rate that we were paying - but it was ridiculous that we had to fight with them for an hour to get this. Of course the next day, we found out that the rate had NOT been reduced...my now husband had to call and call the entire morning to try to get a hold of Trevor or a manager to get them to adjust - they were completely unresponsive, or were deliberately avoiding us altogether. Eventually we got the rate adjusted but it took so much to get them to honor what they agreed to do. So ridiculous.
I also booked two complimentary cars for the day of the wedding to take us to the venue - then come to find out on the day of, they lost the reservations. Perfect...considering I had just booked it the day before.
My husband is a Gold SPG member, and we were incredibly disappointed by how rude the staff is - how unaccomodating, especially to a bride and groom (when they upgraded three other rooms and wouldn't upgrade us is an absolute outrage). The staff is horrible.
July 9, 2012
Rated 4 out of 5 by MissM1 Conference Stay
We have our semi-annual work conference there. Always a nice stay. Convenient and good service. Not overly solicitous.
July 18, 2014
Rated 4 out of 5 by Mopa40 Good Hotel/Great Location / Needs updates
Some of the newer W's i have stated at have modern amenities such as USB Chargers for phones, iPOD doc etc. This W had none of that. There were also issues with our Key access.
Overall the stay was good and the staff was accommodating.
Bar service was terribly slow and the Concierge wasn't very helpful..
Good value for the money and the location is awesome. Close to subway and Grand Central
July 9, 2014
Rated 1 out of 5 by AudsInLIC This hotel shouldn't even be a W.
I want my SPG points back. This hotel sucks. I've stayed at other W hotels and this just doesn't measure up.
- Each towel in our bathroom has holes.
- Both bathrobes are ripped. One is stained.
- The bathroom door is so hard to close that it is impossible to close it without awakening someone sleeping in the bed. The design is absolutely idiotic. A regular door or a pocket door would be great. This was like a shower door from my grandmother's condo.
- This queen bed is smaller than other queen beds I've slept on.
- Everything is just dumpy and run down. The wallpaper is peeling. There are nicks all along every surface. Wires are popping out. Mediocre chain hotel, fine. W? No.
- The volume from the street is INSANE. I went down for a nap, awakened when my husband wanted to close the bathroom door (in the end he just left it open as it took two attempts!), and then awakened again because these old crappy windows do nothing to mask the street noise.
- On the way out for the evening (maybe 8pm) my husband asked for our toiletries to be refreshed (love the bliss products!). When we came back falling into bed at 1am nothing had been refreshed but there was a voice mail checking in on whether we had received our new toiletries. Given how unimpressed we were already, we didn't wait up for them to disappoint us further. How hard is it to bring up shampoo? If you have five hours to do it?!
- There are major renovations taking place and the first floor is a mess of screens and signage. Not the most pleasant experience.
- No turndown service. Again we were out at 8pm.
- We were billed twice for a mini-bar item. When I attempted to have this rectified by calling the number on top of the invoice, the gentleman who answered the phone (Dennis) answered the phone coughing and then redirected my call to a closed office. When I called back, he said "Didn't you just call?" and I said "Yes, and I'd like to talk to the front desk to have this fixed." He then asked me which charge wasn't right. I don't know the mini-bar prices, and I told him that, and he said he'd have it fixed. I don't know if that will happen but was my $10 for peanut M&Ms not enough, so they had to charge twice? I think that is sketchy and based on other reviews it's pretty par for the course. To his credit, I received another invoice via email almost immediately indicating that the charge had been reversed - but if he could do it, and so quickly, why would he transfer me away when I called? As with other staff, they acted like they were doing us a favor by existing. Just unimpressive!
So, in sum: What a total disappointment. Was excited to have a staycation - we have an overnight babysitter for our 16 month old son - and I miss my bed and my bathroom. We love hotels and were psyched for another awesome W and that awesomeness just didn't happen AT ALL. Super disappointing!
January 13, 2014
Rated 4 out of 5 by Kiabeth01 Be careful with the munchie bar!
We did not know that the muchie bar automatically charged our credit card everytime we picked something up. Be careful! You might be charged hundreds of dollars.
July 16, 2014
Rated 1 out of 5 by MVM2014 Lost Job Because of Poor Service
We stayed at the W Hotel in New York City January 10-12, 2014. My husband took me to New York for my birthday. We normally stay at a different property, but when he saw this particular W Hotel he decided to stay there and reserve a nice room with a balcony that wrapped around the entire suite. I was very excited to get away for the weekend and spend that time in New York.
During our stay we had a friend stop by and visit us for a couple of hours since we aren’t in town very often. Our friend could only stay for a short while since he dealt with traffic getting to the hotel, and he had gotten called to a job (he is a temp/shift worker). Given the short nature of his visit, I told him to park his car in valet and we would pay for it.
When he left our room, I walked him down to the lobby, and the front desk clerk stamped his ticket. The front desk clerk then called the garage to bring the car around, and hung up. I subsequently asked her if could she call the garage back and ask if they could expedite the car because our friend had to get to work. She called them right back and told them the situation. She told us they would bring the car right away, that it would take 5 to 10 minutes, and if my guest couldn’t wait that he could walk to the garage himself. When she finished describing how to get to the garage (out the door, to the corner, make a right, and down the street, etc.) I thought better of him making the trek in the rain and we decided to wait for the car.
After standing in the door waiting for 20 minutes, I went back and asked a different front desk clerk if she could call the garage because they still hadn’t brought the car yet and she informed me that it normally takes 30 to 40 minutes. I then told her we were told 5 to 10 minutes. She then informed me that it always takes 30 to 40 minutes. She indicated that the garage is very busy on Friday nights. I then told her the other clerk said he could walk down to the garage. She checked his ticket to make sure it was stamped and said that would be fine. She gave me directions again, and I sent him in the rain. During the time we waited we never saw one car pull up to valet (indeed valet was not busy). We only saw cabs picking guests up, or cabs dropping guests off. I waited to hear from our friend hoping he had been given his car and was on his way. He now was late for his job.
I waited for my friend to call me only to see him walking right back through the front entrance. He told me the garage refused to give him his car. At that point, I went to the front desk and informed them that the garage wouldn’t give him his car. Our friend explained to them that there were two guys in the garage just sitting at a desk. He said one person was filling out paperwork and the other was just sitting there. He told them that he was told he could come down and get his car. He showed them his stamped ticket and they said they weren’t allowed to give him the car. He told them the front desk clerks both told him he could come down and get his car and to show his stamped ticket. They still refused and told him he would need to go back to the hotel. He asked them to call the clerks at the hotel but they told him they couldn’t do that.
At this point, over 50 minutes had elapsed since we requested the car and I asked to speak to a manager. In response, the clerk sent out a “Welcome-Office Talent Coach.” We recounted the facts above to the “coach,” who then proceeded to explain how valet works BUT did NOT proceed to fix the issue at hand, which was getting the car. The coach was also rude and abrupt. At that point, my husband stepped in and demanded that the coach please take ACTION, not stand there and talk about what he could and couldn’t do. The coach then disappeared and we never saw him again. 20 minutes later the car was brought to the hotel. In total, it took 1 hour and 30 minutes to retrieve the car (no other cars had been brought to the hotel….the garage clearly was NOT busy).
The most unfortunate part of the narrative above is that, as a result of this car retrieval fiasco, our friend lost his job and the wages for that night. He had been laid off from his day job along with 29 other people at the company he worked for before Christmas, so he really needed the temp/shift work. My husband and I felt so bad for him we ended up giving him $400 out of our pocket to replace his lost wages for the night. In recognition of how horribly the situation was handled, the hotel did not charge us for the parking – this was too little compensation, given what we experienced.
In addition to costing someone his job, the series of events above really ended up dampening my entire birthday weekend and definitely my opinion of the W brand. I will now seek other hotel options before coming to a W or any other Starwood property.
February 3, 2014
Rated 5 out of 5 by Chemat Great Welcome, friendly Staff
Big thanks to Liz at the front desk for the kind welcome and Jose and his team for the daily housekeeping. I had a wonderful stay.
July 16, 2014
Rated 1 out of 5 by Steph439 Bad experience
I was so exited when I booked my stay at the W. from the pictures and comments I had seen and heard from others I thought not only was this a great location but it looked like it would be an amazing experience. I was completely wrong. Things took a turn for a worse when I first checked in because I'm a SPG member the woman at the front told me I would get an upgrade but it was more like a down grade the room was smaller then my initial room. Then she charged my card what they call a convince fee for my stay which I'm used to but they needed up charging me the fee every day I stayed 6 days so that's 100$ a day that is 600$ so once I looked at my statement during my stay I immediately noticed the excessive charges so I quickly told my husband and he called downstairs a man picked up who worked at the front desk obviously he was either new or knew nothing about his job because he then told my husband that that is their hotel policy to charge daily. Angry, my husband went down stairs and asked for a manager to sort things out I should also mention that we called over 10 times to the front desk to speak to a manager and we never go through or got hung up by an answering machine. So he goes down stairs finally able to talk to a manager and they apologize and say that that policy is not true and they should have only charged once and she will refund the amount immediately. However this is during the Christmas holiday and with Christmas 2 days away and 600$ lost we are completely outraged and angry because out thought is were almost at the end of our vacation and money was spent and what we had left for spending was tied up in the hotels mistake, no taxi home for us or to the airport or even food to eat. I wait a day and no credit is returned I call my credit card company in tears on Christmas Day and explain the situation and the woman released all the money back to me immediately and states that it will all be alright and I shouldn't have to pay for the hotels mistake and even the initial convience fee they are supposed to charge me will be returned. So I got my Christmas gift. Alll my money back and a way home and now money to eat. The manager of the hotel didnt even offer us a free breakfast or drink which isn't too much to ask considering nothing is under 20 dollars unless u include a bowl of cereal for 10. Nothing was even suggested to us or helped in any way. We weren't looking for a free ride or any freebies just respect and to get out money back but they could have at least offered help considering we spent time in our room with nothing to eat or drink and the thought of. No way to get home. Then to make matters worse every time we called for ice or a blanket we had to call twice because they just wouldn't show up and then when we asked a housekeeper for clean sheets becase the one that was brought to us was coverned in coffee stains and some anonymous other stains she huffed and puffed and gave us attitude telling us how the blanket is missing the top sheet and it's supposed to be tucked in whatever that means and not listeing to us when we tried to tell her that it came I the room like that. It was just a horrible experience that I never want to relieve and I will probably never stay at the W hotel in New York on Lexington again unless they make this all right.
December 28, 2012
Rated 3 out of 5 by lance2007 This hotel has inferior service description
The in-room safe did not work: even after I told conceirge. I didn't not have time to wait around for security to come to my room in order to look at my reported problem.
Internet functions are confusing. Nowhere in the in-room books does it state that there are two separate charges for Wired and Wi-Fi access. I had to spend 30 minutes on the phone with technical support to figure that out. That is a giant waste of my time (especially after I call concierge to ask about Wired vs Wi-Fi access: one charge or two charges? I still don't know)
I would probably stay here again but I wouldn't make it a priority nor strongly recommend it to friends and colleagues.
December 21, 2012
Rated 2 out of 5 by CM25 Not worth of Cat 6 - Stay elsewhere!
This review is a novel, but worth the read if you're considering staying here...
I stayed at the W New York for my first trip to NYC this past weekend. I was looking for a nice hotel, in a good location, and the W brand was one of the few SPG brands I had yet to try in my near 300 nights that I have stayed in SPG properties over the past few years, so I gave this one a shot.
The lobby of the hotel was nice, and the location was great for a first time tourist in NYC, but I would never return to this property.
I was in a "fantastic suite", which was going for 500/night for this weekend (or 20,000 spg points + suite upgrade awards like in my case). Upon opening the door of my (first) room, we walked straight into a wall (literally). Because this was a corner suite, it was cut up very oddly, and the door barely cleared a jut in the wall. We entered the room and found a very modern decor, as you would expect in a W. The couches looked nice, but were not functional. The bedroom was around the corner, and offered just a full size bed, not even a queen or king. The bathroom was off the corner of the room, and was not even wide enough to walk straight through without banging your knee into something. There certainly was not enough room for two people.
The next morning, as we were preparing to explore the city, we found a few things to really make me second guess staying here. Next to the bed, there were stains all over the floor which appeared to be blood. There were stains on the wall, visible from the bed, of who knows what. On our balcony, there were numerous cups which had been used as ash trays, along with cigars just lying on the floor. Additionally, there was still a drink glass sitting with this trash. The hotel staff does such a poor job cleaning, that all of these items were still there after refreshing our room for the day. This really made me wonder how well of a job they were doing with cleaning the rest of the room.
Before finding most of those issues, I already had a room change in the works on behalf of my SPg Ambassador. Upon picking up my new keys, management was unwilling to upgrade me to a better room type, saying they were all sold out, but the spg.com site showed two better suite options for available for sale for the nights I would have needed.
The second room...
The new room was on a lower floor, but offered a better overall layout. The bathroom was still tiny, however. The shower curtain was about a foot too high, which resulted in flooding of the bathroom floor with each shower. Both rooms had signs of water damage, which was no surprise by this point. None of the rooms have exhaust fans in the bathroom, so steam escapes into the room – which I believe was the cause for all of the drywall seems to be popping on the bedroom ceiling, and for the ceiling to have additional bubbles in certain areas.
In both rooms – everything just appeared to be dirty. The first room had an ottoman that had a huge stain on it, which ruined the fabric. The second room had some sort of a chair or luggage stand in the corner of the bedroom, which was disgustingly dirty. It was so dirty, that I would have thought it was naturally colored this way, if it weren’t for an area of the surface that was a completely different color.
On our third and final morning, we exited our room and found an entire section of wallpaper hanging off of the wall in the hallway. It took until early afternoon for the hotel to put the paper back up, and they used very high powered glue with horrible fumes that made it in the room.
Overall, the Category 2 and 4 hotels that I stay in each week are much nicer, and kept up better, than this “category 6��. This property is in no way deserving of the Category 6 rating that it has. I would suggest spending your money or points elsewhere – especially if the W is your hotel of choice (there are 4 others to choose from in the City).
April 23, 2012
Rated 2 out of 5 by KAPSD Not a great experience
We recently stayed at the W New York and requested an allergy-free room when we booked our reservation. Upon check-in, we were told it would be a few hours before our rooms was ready due to our special request. When we went back later in the afternoon, we were told that it would be several more hours until our room was ready, again because we made a special request. Our room was finally ready seven hours after our initial attempt to check-in. Once we got to our room, the bathroom had not been cleaned. There was an open bar of soap and a half used bottle of shampoo in the shower. We were very disappointed with the lack of service and cleanliness for a W hotel.
July 29, 2013
Rated 2 out of 5 by JAHL Not SPG material
The reviews I read prior to my stay were not that positive so in my recent visit to NYC I had the pleasure to visit and stay in several hotels of the SPG chain to have my own experience. The location of the hotel is good, nicely located (Lexington ave), the front desk is kind of busy all the time, and the hotel is noisy.
The rooms are very small, in fact the smallest rooms of all the SPG hotels during my stay in NYC. Sleeping was kind of difficult since you could hear the other hotel guests slamming the doors. (probably the door of the closets)
In summary: Stay somewhere else if you have the chance to stay in another hotel
September 12, 2013
Rated 2 out of 5 by Pepe Expected more from a W
I am a Gold SPG and was disappointed by the overall experience. Location is good, and the small room is totally understandable (hey, this is NY!), food was good, but service really needs improvement.
No SPG recognition, Wi-Fi is horrible (you have signal only if you stay close to the door, and had to spend 30 mins with an assistant as I couldn't log in), and service is poor. Expect 10-15 minutes before front desk answers your call, and housekeeping is sloppy (I found a rubber glove laying on my sink returning from work... had to call 3 times and wait 40 mins before someone picked it up).
I've been to many SPG hotels and expected much more from the W in New York.
July 16, 2012
Rated 3 out of 5 by SPGTraveler02 The Original W, Needs Some Improvement
I really wanted to like this hotel. As the original W Hotel, there was an expectation of some wear and tear, but I have traveled to SPG properties all around the world, and this one fell short of my expectations.
To give the hotel some credit, they upgraded my room type based on my status, but the room was in need a a deep cleaning: spots on the floor, mold growth near the snack center, weathered furniture including significant chips on the wood. The hotel was very responsive about moving me to another room, and very courteous and helpful. The second room was in much better shape, but there was a strong mildew smell coming from the bathroom and there were 5 flies flying around in there as well. Again, the General Manager and her team were very responsive, and finally moved me to my third room which was on a much higher floor and significantly better condition.
I have two actionable recommendations for the hotel: (1) If the facilities cannot be renovated to the highest W standards, please at least consider a cleaning team that will focus on getting the rooms cleaned, and not just spraying with room spray to "mask odors". This may require hiring more on-site cleaning staff and changing the cleaning process. (2) Replace all towels or use a different towel cleaning service. All of the bath sized towels smell of mildew, and it could be a problem with your service or if in-house your washing machines.
I expect a lot from SPG properties world-wide, and I would have expected much more from a W, the original no-less. The only reason why this review received 3 stars is the amazing staff responsiveness of the General Manager and her team. All very helpful in trying to help me feel comfortable throughout my stay. I hope to see that future travelers to this hotel will benefit from updated facilities. I personally, will be seeking another hotel to stay in the next time I am in New York.
July 19, 2014
Rated 5 out of 5 by NYC14too W NYC!
Terrific front desk, room, and overall vibe.
July 15, 2014
Rated 1 out of 5 by Phill12083 This hotel was bitter sweet
I stayed one night with the W and I found it very accommodating to what I was looking for. But when it came to parking and leaving the hotel I found it every disturbing because of a couple of reasons. Frist, where was no in and out service for valet parking witch can become expensive if you’re traveling outside the city for a couple hours. Second, the billing for the parking was missed handled, they charged me three times the amount that I owed, but fix it after I complained. The GM contacted me a day later and said she would comp my parking bill, but she still has not even after emailing her a couple of time. With those two exceptions my stay at the hotel was great.
January 31, 2014