Rated 3 out of 5 by Ed693 Not too happy
I'm a SPG member since 2005 and I'm usually happy with all my SPG stays. I was very disappointed this go around with the W at south beach. Early Monday morning as I'm trying to sleep and loud construction on the floor above me woke me out of my sleep. This continued for 3 hours and It was very disturbing and annoying. I addition as a platinum member I at least expected to get a late check out of 4pm which did not occur. I frequent SPG hotels and generally love my experiences but this was one of the worst. Hopefully this will be improved
October 15, 2013
Rated 5 out of 5 by KJHG Great location and service
This hotel is right on the beach and has a phenomenal pool area with a walk out to the beach. The service level is amongst the best in the W hotel family.
October 14, 2013
Rated 5 out of 5 by ecamp Excelent hotel
very good staff, Arturo at the front desk excellent customer service
October 14, 2013
Rated 5 out of 5 by jacqueline50 W South Beach
Thanks for a great stay at your hotel. We cannot wait to come again and are already planning our next visit.
October 13, 2013
Rated 4 out of 5 by MrChow Nice...
Hotel was great in terms of location, comfort, service, etc. Only things I can nit-pick on are the hot water wasn't quite hot enough & the staff is a bit overly efficient about picking up trays from room service (I went to take a shower and half my lunch was gone!!). Away from that, sickest hotel in Sobe. Will def go back.
October 9, 2013
Rated 5 out of 5 by Melany1666 hotel has great rooms and amenities and great staff
Every one at the pool and in the lobby was fantastic. Especially the young men and ladies at ateh beach. Employee Kristopher Sagaslome was especially attentive.
October 8, 2013
Rated 4 out of 5 by Roland89 Great Vacation
Hotel and stay was excellent. Pool, room and service superb! My only complain refers to the cleanliness of the restrooms in the lobby. Please take care of them as both were in a very poor hygienic state.
October 7, 2013
Rated 5 out of 5 by Level5 Hands Down Best Mangaged W Property I've Been To
W South Beach best hotel in South Beach by far...should be the model for other W properties. The property is meticulous and the service is the best I've ever had at any of their hotels which says a lot. It is run so well and attention to every detail is evident. Melissa S. and her staff really goes over and above to make the experience stellar. Seriously cannot think of anything that isn't a 10 on the scale,,,just that good. Hope nothing ever changes.
October 7, 2013
Rated 5 out of 5 by erinlovesthefun Beautiful & FUN - but room not ready @4pm check-in
CON: Oasis Suite on the 3rd floor was ready however per our pre-requested high floor we actually had to wait until 5:30pm to get the 17th floor suite. Was worth the wait, stunning views of beach and city, but frustrating it was not ready at the stated 4pm check-in.
*Only 3 beach chairs complimentary for Oasis suite - we needed 4. Pool had 4 though so worked out ok
PRO: ALL staff very kind!!!
-Loud fun atmosphere was perfect because we wanted fun! Yet still very QUIET for sleeping.
October 2, 2013
Rated 2 out of 5 by Samantha5 Horrible Service
While the hotel has some incredible features the staff made this a very unpleasant experience. If you are paying $500+ a night on a hotel the service in all aspects should be amazing. The room bed was made but nothing was restocked, no towels, no toiletries, nothing in the kitchen or bar area. The service at the pool and beach were the worst i have yet to experience at a W Hotel. You have to go find a server in order to get a drink, Had to ask random workers to send a server over and the pool area and beach were not crowded with guests. I love SPG and W Hotel but this hotel i will never come back too.
September 30, 2013
Rated 5 out of 5 by Shar0919 Stylish and Stunning
staff tries to recognize you by name
everyone very friendly and helpful
September 30, 2013
Rated 3 out of 5 by Hadar W hotel 9/2013
A. construction work on the north side very noisy
B. after W hotel L.A. the bed rooms very small ,living room o.k.
C. queen sofa is only for short and small child.
D. the south view is much better.
E. very good swimming pool and beach.
F.very good housekeeping service .
September 28, 2013
Rated 2 out of 5 by VY2323 Unless you want to party, don't stay here
I was very disappointing in this hotel given the high price it charges. On the positive side, the rooms are very nice as it is a newer property. However, the service level is very poor and I have no idea why Starwoods made this a category 7 property. The staff generally do not care and are not very polite. Moreover, the hotel is very loud and brings a party scene with it. Unless you are here to party, I do not recommend staying here, particularly if you are traveling for business.
September 25, 2013
Rated 1 out of 5 by Deank Whatever... Never
1. Booked into a room with construction next door with not indication at the time that there would be excessive noise. I am a Platinum member so expect a better level of partnership rather than sticking me in a bad room and hoping I accept it
2. The rudest staff that I have ever encountered at a SPG hotel. I felt unwelcome at this hotel. When you are paying $16 for a tiny drink you at least expect a smile. When I checked out I had to ask to get by four security guards who were talking a saw me and didn't move. Unbelievable.
3. Bed was so uncomfortable my back hurt every morning.
My partner and I have decided based on this trip that we will not stay at another W property again. Our experiences have been poor across the board on this properties. I don't know if the staff is trained to act as though they are the cool kids and guests are the nerds, but it certainly feels that way.
September 24, 2013
Rated 5 out of 5 by YMarie Gorgeous Suite and Fantastic Staff
Great location if you want to experience Miami nightlife. The staff is so helpful and the accommodations are fabulous. The only negative is the construction going on next door.
September 23, 2013
Rated 2 out of 5 by Michael404 Room itself was beautiful but the upstairs was a disaster
I stayed and booked this "Mega" room because of the great things I had heard of the W South Beach and for the rooftop entertaining/plunge pool area. It seems like these "Mega Room"s have been completely forgotten...once you go up the stairs. From things left by prior guests (glass full of cigarette butts) to the ripped out (non-existent) grill, to the cabinets whose doors were missing or falling off to the broken glass on the coffee table in the sitting, to the broken a/c in the upper loft area. It was such a disappointment and your front desk staff just sshrugged and said "we know. I can give you 10,000 points." NOT the proper response for such an "upscale" hotel.
September 23, 2013
Rated 4 out of 5 by S302 great stay but...
I have stayed here twice this year and it has been wonderful. W South Beach is a great property, has a great staff and I would definitely stay here again. The only bad thing I have to say is that during both of my recent stays we had problems checking out.. Beware of hidden fees and extra charges. I had to get my bill adjusted both times, and both times it was a hassle..!!
September 23, 2013
Rated 1 out of 5 by Chavdiod Honeymoon Nightmare
As a SPG member, my first choice is always chosing a Starwood Hotel where I stay. My seconnd honeymoon stop was at W South Beach. During the last years, I turned out a frequent W South Beach guest. To finish off my honeymoon, we chose to pay extra to stay at the room of our dreams: the MEGA SUITE.
First problem: we arrived at 7 am. We were only accommodated at 4 pm. Second problem: We were accommodated in a "accessible" room which was not what it was reserved. By that time, we were so tired that we decided to sort that out the next day. Third problem: After complaining about the accessible room, it was offered to change to the room we actually reserved the next day, wait until late afternoon and change. Also it was given the option to downgrade to the "Oasis Suite". Our choice was to wait until late afternoon. A 200 USD credit for food/beverage was credited for "the inconvenience". Fourth problem: When we moved to the new "Mega Suite", I noticed that we had no built in barbecue in the terrace. There was no barbecue at wall. The marble on the balcony/sink had a enormous crack. In other words, the pictures from the room when I made the reservation at the website were totally different from the reality. And we are not speaking from a cheap motel room hotel. I have taken pictures of the marble balcony and empty space without barbecue. If necessary I can attach and send it to an email address. After all the hassle I had no more strength for anything. Thanks Starwoods for turning my honeymoon to a nightmare since day one.
September 18, 2013
Rated 3 out of 5 by katja great location
Disappointed with the room, too noisy..
Traffic, slamming doors and not the beach view I expected. No kitchen utilities and not so fancy and upgraded room as promised!
Had to pay for internet which I think belongs to the two star hotels. Personnel friendly and helpful but complaining and changing room is never convenient.
Hotel room and other facilities clean and guarded.
September 15, 2013
Rated 4 out of 5 by jsm2013 Great hotel, disappointed by service
I want to start by saying I really loved the location and the hotel itself. I would recommend it to others except for a couple of things. When I booked this hotel, the reservation agent at Starwood made a mistake by booking me Thursday to Friday and then Saturday to Monday, forgetting to book the Friday to Saturday. It was escalated to corporate customer service where it took a week of me calling and trying to follow up with no luck. Finally someone contacted me and let me know the room I originally wanted was unavailable as it was a long weekend but she could see what she could do. We were travelling with an infant so I really just wanted a room with a kitchenette so I could prepare, clean up and store her food. I took it into my own hands when I didn't hear back by booking another room so I wouldn't lose out completely on this trip. When we arrived, I was told that nothing was done for us and they were unaware of the problem and I should contact corporate customer service directly. The whole experience just got me very upset and it was extremely time consuming especially with an infant to look after. Fast forward to our second last day, we were waiting for our car from valet and they brought it up with a flat tire. When we asked the 4 valet guys what had happened, they were immediately defensive and said they would check the cameras as it isn't there fault. The fact that there was a flat tire wasn't my problem because it could happen but the fact that they stood around just looking at the flat tire and gave no alternative options or suggestions to get it fixed was very disappointing and frustrating. On top of that, we had our 9 month old with us and were okay with the fact that we were getting into an unsafe car to deal with the problem ourselves. The least they could do was to point us in the direction of the nearest gas station to put in some air but instead they all stood around watching us and seeing what we would do.
September 11, 2013
Rated 5 out of 5 by TamS4 Love it.
Everything from the service, decor and the cleanliness was right on point. The service went above and beyond from whether it was an issue or just a simple request. Thank you so much for making my stay enjoyable !
September 10, 2013
Rated 5 out of 5 by CTguy Great rooms, service and views
The hotel did a very nice job with their guest rooms. Bathrooms are spacious & upgraded. Rooms are light & airy. Very comfortable to just hang out and relax. Staff is super friendly and extremely accommodating.
The pool area and staff was amazing.
September 9, 2013
Rated 1 out of 5 by Jackie354 My stay at W South Beach
I am a loyal Starwood guest. I have been a platinum member for many years and Starwood properties will always be my #1 choice.
My last stay at W South Beach was not what I expected and what I am used to when I stay at Starwood properties.
When I received at your hotel, tired and exhausted at the reception I had to wait for at least an hour till I was checked in because one of the staff who was helping me was being trained and somebody else had to help.
When I was finally checked in and the access card to the room was given to me, I had to walk around to find out where the elevators are. I asked the front desk for the location of the elevators and she just said turn right and you see the elevators. But I found out those elevators are for the private suites and the elevators for the regular guests like me are further away in the corner.
When I got to my room and opened the door to my surprise, I saw the beds were not made, there was garbage on the desk next to TV along with Banana peels.
I went back to the front desk and informed them.
They apologized and said room was not ready and I had to come back two hours later.
Because my intended trip to Miami was to attend a medical trade show, I left my suitcase with the front desk, got a receipt and told them will go to the trade show and will return around 6 pm.
When I returned from the trade show, went to the room, it was cleaned but my suitcases was not there. Again I had to go down stairs, collect them and bring them up. At no time they offered to deliver my suitcase back to my room.
During the night I was up most of the night because there was a noise like a chime. because outside it was windy, a few time in the middle of the night I left the bed and walked to balcony door to make sure it is shut so the noise would not be heard in the room but the noise continued all night.
In the morning I turned off the air conditioner to have a shower. After my shower I turned on the Air conditioner and noticed the air vent directly is in front of a long (Almost ceiling to mid floor Chandelier) and every time the air conditioner turns on the pieces of chandelier make the noise.
I called the front desk to complain. I was put on hold for a long time which I could not wait and hung up to go to the trade show. A few minutes later before I left the room an assistant manager called to find out why I was calling.
I explained my experience from the check in till that moment and her answer was " yes we get a lot of complaints and trying to resolve them and we know about the noise from the chandelier because other guests have made the same complaints".
At that time (around 9 am) I checked out and drove to Tampa without attending the trade show.
I sent the note you read here to the hotel Manager a few days later and I receive an e-mail from the room manager ( Not the hotel Manager) referring to me by "Hi There" and not by my name and not responding to my concerns.
This is a beautiful property with a very weak management and a very poor customer service. Would I stay there again? NO.
September 5, 2013
Rated 5 out of 5 by pinasfp80 +++ experience
First time in South Beach and staying at the W was a first class experience for us all the way. the staff cannot do enough for you. the rooms (we stayed in the Oasis suite) just stunning, clean, modern, stunning views. Lobby,Beautiful! Rooms, Beautiful, Pool, Beautiful! Staff,so professional and pretty too! Beach,Beautiful! Definitely going Back!!!! loved it!!!!!
September 5, 2013
Rated 1 out of 5 by ScottsdaleDan Million Dollar hotel with Substandard AC & Card Readers
Stayed at this room with my girlfirend which was supposed to be a romantic weekend. overall hotel experience runined it. hotel rooms do not have significant AC to battle florida heat. each afternoon, room temps climbed into the 90's in the room.. engineering visited three times and said only option was to close blinds. thats just what I want when I came to relax and see the views. could not resolve over three day stretch. cooler in halfway than room. front desk staff were great. I got to know them the best as the key card system seems incapable of magnetizing a key. 15 trips to desk to get new keys in three days. top it off with ridicuolusly priced food and drinks by pool, beach and bar & you are in for a real treat.
September 3, 2013
Rated 5 out of 5 by Ghibellina Best hotel experience of my life
The W South Beach is truly luxury at its finest. I'm quite confused about some of the less than stellar reviews. We were treated with the highest level of customer service from the moment we arrived until the moment we left. In fact, we opted to extend our trip by one night because we were so impressed, and this was done for us immediately and seamlessly. We were able to remain in the same room and received the same AAA discount rate.
I highly recommend upgrading one room category to the Spectacular studio. While the price increase was not exorbitant, the room was amazing. We had a huge balcony on the south side of the hotel, overlooking both the beach and the Miami skyline. It was breathtaking.
Also, this room category guarantees that you will not be near the nightclub, which others have commented can be noisy at night.
The beach was also absolutely amazing, and the beach chairs comfortable and luxurious. It can be difficult to get chairs "in the front" close to the ocean, so arrive early or reserve chairs the day before by tipping the beach guy. One tip: although the company that runs the beach chairs doesn't like it, you are legally allowed to bring your own cooler with food and alcoholic beverages onto the beach. This will significantly decrease your cost, as 2 frozen drinks cost $46 with tip and service charge.
The W line strives to provide "whatever, whenever" for their guests, and we absolutely received whatever we needed with a wonderful attitude. I was also extremely impressed with SPG. When we opted to extend our stay for an additional night, this required that we cancel a night at a different SPG property. Although we were past the cancellation timeframe, an SPG rep took care of everything and we were not charged. I am extremely happy with Starwood overall.
September 3, 2013
Rated 4 out of 5 by NickGG staff needs better training
On two separate occasions we asked the front desk staff members questions: Is there a daily brunch? How do you get to Lincoln Road? Each time the staff member said they didn't know as it was their first week on the job. Those seem like questions to which a front desk person should know the answer. The hotel was wonderful but the staff could use more training.
September 3, 2013
Rated 2 out of 5 by Leonardo2012 This Hotel need to accomodate its guest
I found the management to be inconsistent in handling my request. I cut my vacation short by 1=one day because they could not upgrade me when I requested to be upgraded. I was traveling with my 9 month old son and the management decided to upgrade me at 9pm on Saturday after I had changed my plane reservations.
September 3, 2013
Rated 4 out of 5 by Andresk Still the best Splurge on the Beach
I always feel a little more special when I stay at the South Beach property, and with my new Gold Card status I feel like this place is mine. Lol. Twice Shavonne has come to my rescue and I just want to express my sincerest, most humble gratitude for her assistance last weekend. I don't need to tell you guys how nice the place is, but considerate service to flustered guests make all the difference. Thanks again.
September 2, 2013
Rated 5 out of 5 by DCA4 Great Hotel for South Beach Access
Great location and fantastic facilities and access to the beach. Very friendly and helpful staff. The weather didn't cooperate, but despite this, we enjoyed the hotel amenities and restaurants!
September 1, 2013