W Chicago - City Center

  • 172 West Adams Street
  • Chicago,
  • Illinois
  • 60603-3604
  • USA
  • Landkarte

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Rated 3.6 out of 5 by 402 reviewers.
Rated 4 out of 5 by Small but adequate room. All nice and clean. Non-intuitive appliances, from the elevator to the toilet. April 30, 2014
Rated 4 out of 5 by Room too small Not sure who thought of the little comfy room or whatever they call it, but a room where you cannot pass between the desk chair and the bed? and where the shower door opens in and you have to try and stretch your hand around the shower door to turn on the water (cold!)? does not make any sense i stay at this hotel a few times a month, but will never stay in this room again! July 29, 2012
Rated 5 out of 5 by W Chicago Rocks! We had a great time at the W. Eden Bernal, Concierge, made it a very special night for us. She helped with the flowers and setting up a manicure for my fiance. We celebrated our engagement and will be coming back for our next special occasion. Thank you so much for everything. R. Garcia March 24, 2014
Rated 4 out of 5 by Great location for seeing city The hotel is in a great location for seeing the city, but the room was uncomfortable. The pillows were quite hard and the temperature fluctuated significantly through out the nights. I was not able to sleep through the night with out waking up regularly (not like me at all!) March 28, 2014
Rated 4 out of 5 by Bar needs help The cocktail menu in the Bar is so bad it's comical. My friend and I laughed for a good 15mins. There is absolutely no need for a cocktail description to be more than one sentence. I even took a chance and ordered one to see if maybe it was just the write-ups that were bad, but no, the drink was awful. Luckily the waitress was excellent and I switched to a regular drink. January 20, 2013
Rated 2 out of 5 by Poor ancillary staff I stayed for a wedding. Ironically I left my wedding ring on the counter when I left. After calling security twice they were able to tell me the cleaning service hadn't turned a ring in but were unwilling/able to actually follow up with the team the day after I checked out. They do the bare minimum when it comes to follow up service. I was disappointed to say the least. September 4, 2012
Rated 5 out of 5 by Too dark All the public areas are too dark for my taste. May 1, 2014
Rated 3 out of 5 by Great Staff & Location, Rooms Are on the Smaller Side I stayed here for the past three weeks due to the convenient location and great staff. It's located in the middle of the loop, which is very convenient to many corporate offices nearby. Furthermore, the staffs deliver fast service and are very attentive. On the other hand, the hotel itself is just average. The basic room (Wonderful) size is rather small and the interior design makes it look cramped. Out of the past three week stays, I was upgraded to Spectacular room (which is a larger version of the basic room, but not a suite). However, during my check in yesterday, I was only "upgraded" to a higher floor Wonderful (basic) room, which was very disappointing since all type of rooms were available. In addition, some of the rooms face the railways and are very noisy on the evening. Overall, it is a decent hotel for business / corporate travelers but for family or vacation, I would try to find another hotel in the area. July 31, 2012
Rated 2 out of 5 by Unplesantly Surprised My husband and I were SOOOO excited to stay at this hotel. It was our anniversary, and I put that in the notes on the reservation, it was not recognized at check in. I was asked at check in if I needed her to go over the information about the hotel, and I was like ahh yes of course. Not engaging at all. We were put in a room in the corner by a creepy fire escape!! I had to ask to switch rooms....mind you it was our anniversary. Get to the new room, and did not notice until daylight the next day that we slept on a dirty cover!! I spoke with housekeeping and security (they sent him up with housekeeping), a front desk person, and the front office manager and NOT ONE PERSON OFFERED ANYTHING as far as service recovery. I asked if anything would be done and the Front office manager gave me his card and told me that the next time I come in to town give him a call. What makes you think I'm going to stay there??? Very disappointed!! October 30, 2013
Rated 4 out of 5 by Nice hotel; great location The W City Center is a great hotel located in the loop. Staff very helpful and pleasant. Lobby / bar contemporary and dimly lit. Our double bed room was spacious, Bliss products very nice. However, My allergies acted up in the room---- Not sure what caused this? Cleaning supplies? Dust? I'm very sensitive so this was a concern of mine. Overall nice hotel. April 27, 2013
Rated 3 out of 5 by too hip for me the staff were friendly. the mish-mash of the modern, hip décor crammed down onto the art deco bones of the building didn't work for me. the acura car staff treated the cars like they owned the cars themselves and we less than accommodating. I didn't like the fact that you gave the concierge a "deposit" (cash only) for them to arrange tickets for events. August 27, 2013
Rated 4 out of 5 by Labor Day Weekend Stay I recently stayed at this hotel, I had a pleasant stay overall. I got upgraded to a suite, which was AMAZING, and chocolate truffles were delivered to my room as an amenity. Although, I needed to use the business center to print some tickets to one of the Chicago attractions, and I was shocked when I learned the fee to use internet. Come on, seriously? September 1, 2013
Rated 3 out of 5 by HVAC IN CHICAGO The heat was not functioning in the room for the entire trip- we contacted whenever/wherever and they told us engineering did not feel it was appropriate to turn on conventional heat when it was 56 degrees during the day. I dont understand how the W in Chicago does not have individualized HVAC per room...breakfast was also the worst ive had at a W ever. November 8, 2011
Rated 3 out of 5 by "Wonderful Room" Way too small I was surprised at the size of the "Wonderful" room, it was a corner room with barley enough room to get past the king sized bed. The bathroom & vanity was smaller than the one in my camping trailer! Also, the "courtyard view" was of the rooftop of the hotel lobby. Service and cleanliness were great, however I would have expected more from the room... December 14, 2011
Rated 5 out of 5 by Great Weekend in Chicago Great hotel for Chicago weekend getaway. Clean rooms and beautiful lobby. Enjoyed drinks in the bar as well. Appreciated the room upgrade as a Platinum member! I would definitely return. April 9, 2014
Rated 5 out of 5 by Party night Had to get a room due to a little too much celebrating during the evening. The staff was very patient with us at the front desk and as in previous stays in this hotel everything was excellant. April 4, 2014
Rated 4 out of 5 by A Little Disappointed... I was a little disappointed on this stay. The staff was excellent as always. However, my room was almost directly on top of the EL and therefore was quite noisy all night long. I expect a little better as a Platinum member. Also, the air conditioner made a racket when it was on. So, I had to turn it off in order to try to go to sleep. July 13, 2012
Rated 3 out of 5 by staff responsiveness the staff was great -- they worked with us on upgrading from a king to a room with two doubles -- we also lost two significant items both of which they found April 8, 2014
Rated 3 out of 5 by The rooms are very tiny! My room at the W reminded me of a non-upgraded stateroom on a cruise ship. The bathroom was so tiny as to be almost unusable. I book hotel rooms for 3 executives and recommend hotels to our customers for events. After staying at this hotel I can no longer recommend this hotel nor will I be booking W hotels world wide for my team. April 1, 2013
Rated 4 out of 5 by stay at the W This hotel is near the opera that we attended and also the train station. Cab service is not needed when we tay at the W. We like the hotel for its location especially in Winter. The hotel maintains a high standard and comfort. the staff is always friendly and helpful. Check in and checkout is very efficient. January 14, 2014
Rated 5 out of 5 by Excellent hotel in a great area The W Chicago city center is centrally located to explore the city and upon arrival we were met with a friendly greeting. Check in was quick and our room had more than enough room for the three nights we were there. The bar and overall atmosphere of the hotel is chilled and relaxed. Another great stay at a W hotel. September 18, 2013
Rated 5 out of 5 by We had a wonderful stay!!! The doorman and valet representative were very friendly!!! The person who checked us in, Fatima, was excelent! She made us feel welcome and she is a great asset to your company. The gentleman who checked us out was excelent as well!!! This hotel location was great for us!!! My husband and I had a wonderful time!!! October 8, 2013
Rated 3 out of 5 by could do better for Platinum guests First time visit, good location, arrived late so not sure how full the hotel was. Got one of tiniest rooms in a long time, and one that was facing the subway tracks so every few minutes heard the sound of the subway coming by. OK maybe we are spoiled as Platinum guests but believe the hotel could have done better. December 8, 2012
Rated 5 out of 5 by Great Property This is a pure W Hotel. Staff is great - very friendly! I highly recommend anyone to stay at this hotel! April 10, 2014
Rated 5 out of 5 by Fabulous Staff! W - Chicago City Center staff was excellent. My very early check-in was handled nicely. The bartender was knowledgeable and very friendly. Be warned: The elevators are a little on the strange side. The room met with my expectations. I do however, prefer a walk-in shower. Overall: I will be staying here again. September 17, 2012
Rated 5 out of 5 by Perfect Birthday Weekend Away!!! I just have to say Thank You to Eden (My W Concierge), She went the extra “Magnificent Mile” to ensure our stay was a perfect 10!! She provided wonderful suggestions on things to do…The Architectural Cocktail Tour she set up was amazing!!!...We will defiantly be back because of her!!!! We loved the W hotel!! October 3, 2012
Rated 4 out of 5 by Swanky Hotel The W is so beautiful and smells amazing. I could always spot the hotel from down the street, the building is lit up in purple. I thought the staff was super friendly except the front desk personnel. They were cold and lacked personality (very blank face). Other than that my stay was great :) Thanks W Hotel March 20, 2013
Rated 3 out of 5 by not fan of botique hotels staff friendly. had to request mini bar to be re-stocked for OJ. all other hotels restock on a daily basis--same with water and ground coffee for in room maker. water pressure in shower barely adequate. March 17, 2014
Rated 5 out of 5 by Fantastic Hotel Great hotel for a short weekend vacation. Always have been a fan of the W Hotels and this one met my expectations as well. Debated between this and the W Lakeshore in Chicago. Ended up staying here and was easily in walking distance to many area amenities. Will be trying the Lakeshore on my next visit! October 14, 2013
Rated 3 out of 5 by Needs improvement The check-in & check-out personnel need to be better trained. There was a lot of confusion during these stages of the stay. Also, these persons don't make you feel welcomed, but it seems like they frustrated with the registration system, which shows in their interactions with customers. October 14, 2013
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