Rated 5 out of 5 by Jo46 Above and beyond expectations
From the time we came to the time we left we were not disappointed. The location is perfect for everything you want to experience in Miami Beach. Our 2 dogs felt right at home.
August 24, 2013
Rated 5 out of 5 by zlo18394 Awesome
I travel a lot and this has been the best experience I've had at a resort. I would highly reccommend you to stay at this hotel. The staff was very friendly and treat you very well!
July 9, 2012
Rated 5 out of 5 by Melany1666 hotel has great rooms and amenities and great staff
Every one at the pool and in the lobby was fantastic. Especially the young men and ladies at ateh beach. Employee Kristopher Sagaslome was especially attentive.
October 8, 2013
Rated 4 out of 5 by Bkhan Swanky hotel in great location
The hotel has a great location, pool and beach. Probably the only thing which could be improved is the quality of the food. Service was friendly and the rooms were impeccable.
July 7, 2013
Rated 5 out of 5 by KJHG Great location and service
This hotel is right on the beach and has a phenomenal pool area with a walk out to the beach. The service level is amongst the best in the W hotel family.
October 14, 2013
Rated 3 out of 5 by Shloopie Getaway
Great looking hotel,great location.
Rooms not that we'll cleaned,had to ask several times for service such as turn down,valet. Always same excuse...must be mis comunication
October 23, 2012
Rated 4 out of 5 by LegislativeConf Holiday get away
Great hotel and location. The pool is too small and reserving a poolside chair is frustrating and challenging since many patrons go down before 7am to reserve their seats.
December 30, 2012
Rated 5 out of 5 by BigZ Wonderful time
Our 5 days at the W were wonderful. Staff was very helpful and the staff always recommended a wonderful place to visit or eat. I would definitely recommend this hotel.
February 12, 2013
Rated 5 out of 5 by Adolph Excellent stay
Very excellent hotel nice stay nice place nice beach and sea. The hotel is very confortable and u can have what you want.
Really recommend this hotel for a super stay
September 8, 2012
Rated 5 out of 5 by cjpowers Stunning
This hotel was great and the staff was top notch. Even during the busy New Years Eve weekend, they still delivered. The view from the room is indescribable.
January 5, 2012
Rated 5 out of 5 by Ivette Anniversary Stay...
We fell in love with the premises and its staff. Thank you for such a wonderful experience. The hotel and property took my breath away...
See you soon..
October 3, 2012
Rated 5 out of 5 by thedoc The W is for Winner
One of the most spectacular hotels I have ever stayed at, the staff very attentive, facilities were exquisite. i would stay at the W again.
April 23, 2013
Rated 4 out of 5 by Jchetrit1 Gabby
Gabby the VIP insider is tremendous. She really allows for great comfort, and the ability to immerse yourself in south beach culture.
May 14, 2013
Rated 5 out of 5 by jacqueline50 W South Beach
Thanks for a great stay at your hotel. We cannot wait to come again and are already planning our next visit.
October 13, 2013
Rated 5 out of 5 by ConnecticutConnecticut Exceptional with Exceptions
This was our 4th or 5th time at the W South Beach in 4 years.
Logan, at the front desk, was exceptional, professional, and exceedingly attentive at making sure that we had exactly the room (view, floor, north or south facing). When I was later at the front desk, sweaty after a run on the beach and missing a room key, he made sure that I got a replacement room key without the standard security escort.
My husband and I are SPG Gold members, and we were hoping we could get the 4pm check out. Unfortunately, we were told that we couldn't have that accommodation met, and we could get a 2pm check out. When checking out with Logan, he said he could have made that happen and explained.. wish we had talked to him!
In fact, wish everyone that worked at the W was as detail and service oriented as Logan!
We love riding the deco bikes in Miami, especially out to lunch and dinner. Too bad the W has a handy fleet of "non-functioning" white Martone bikes parked out front on their bike rack.
With flat tires, we weren't given any explanation nor any "they will be fixed by XYZ time". We spent $120 on Deco Bikes when we were there, and we would have liked to make use of the hotel bikes. Other hotels had guests racing around on bikes, but ours sat sadly, and flatly, out from the W South Beach.
Lastly, Stacey at the W Hotel Shop provides exceptional service -- I made 2 purchases, a new pair of metallic sandals and a black leather and gold clutch. She was phenomenal, and I hope she's there when I come back next year.
The pool waitstaff are extremely attentive, excellent all around.
The drains in our bathroom sinks were clogged (both sinks), the water pressure is exceptional, the rooms are huge and most details are well executed.
Don't forget to pick up the W Hotel Room Spray in the hotel shop.. makes home smell just as good as the resort.
February 4, 2014
Rated 5 out of 5 by AprilinParis The Service at this Hotel is Excellent!
Every single member of the staff that we encountered was friendly and competent. We will definitely stay at this location again.
March 10, 2013
Rated 5 out of 5 by Guagninu This hotel has great features
Comfort, location and staff attention are outstanding
November 20, 2013
Rated 5 out of 5 by Barry Great Room Very Clean
As always, a great stay. Marie (Hatian Lady), my maid was so customer friendly oriented. She kept my room spotless.
February 14, 2013
Rated 5 out of 5 by Gaby25 AMAZING
The W South Beach Hotel is wonderful! I was just sad for not being able to get all of it because of the hurracaine.
August 31, 2012
Rated 5 out of 5 by Tony2929 This hotel has great rooms
Location of the hotel is outstanding and the rooms are modern and comfortable. Wonderful beds! Great showers.
February 15, 2013
Rated 4 out of 5 by MeMiami Check-in process was very slow
Front desk was under-staffed. Only 2 staff trying to check-in and check out folks on a busy Sunday - mid-day.
January 10, 2013
Rated 5 out of 5 by Shar0919 Stylish and Stunning
staff tries to recognize you by name
everyone very friendly and helpful
September 30, 2013
Rated 5 out of 5 by georgest Outstamding Service
I was treated very well by every staff member that I met during my stay.
October 25, 2013
Rated 5 out of 5 by ecamp Excelent hotel
very good staff, Arturo at the front desk excellent customer service
October 14, 2013
Rated 5 out of 5 by Zwizzer Always amazing place
My 4th or 5th visit here. Got lucky with condo unit....very spacious. It's good to be Platinum!
December 11, 2011
Rated 5 out of 5 by campam Best hotel in South Beach
Really amazing hotel with great location and amenities, beautiful rooms and excellent service
August 22, 2012
Rated 5 out of 5 by Farouk27 Best customer service, gorgeous views
Simply put this is the best hotel in Miami. Period. From the valet to the concierge everybody was courteous, polite and did a superb job. We are from Paris and this is no secret that we could be very difficult to be pleased especially when we stay overseas. But I have simply no complaints whatsoever about the W and its staff. First of all the hotel itself is gorgeous. The attention to details that was put in the decor is very noticeable and the views from the 18th floor are breathtaking. Secondly, it took us literally 5 minutes from the valet parking to the room. Everything was flawless. i do not think that we receive any preferential treatment, it just seems that the entire staff is dedicating to providing excellent guest services. This is such a difficult thing to achieve so I'd like to take a moment to congratulate you for that feat. Finally our whatever/whenever agent Maria P. surprised us by staging our room and offered us first class customer service throughout our stay. She constantly stayed in contact with us and her dedication and level of commitment were unbelievable. Honestly, we never seen anything like it. For that reason alone, we will always chose to stay at the W when in South Beach.
August 26, 2013
Rated 5 out of 5 by StevenS Perfect
What a magnificent hotel in a fabulous area. A great mini-vacation. Recommend to all!
November 10, 2011
Rated 5 out of 5 by AliNYC only place to stay on southbeach
will be back for sure!!! always a pleasure. and love chilling out on the property
May 14, 2013
Rated 5 out of 5 by AFBOYJOE Excellent View
Every room has a excellent view of the beach. Good location. Great staff also
December 23, 2011