Rated 4 out of 5 by Bubba1 Review
The hotel was very clean and worked well for location. I do not like the dark, black, white and stainless decor. I prefer well lit and lots of color.
March 17, 2014
Rated 5 out of 5 by Gemma4 Girlfriend Getaway Trip
Perfect place to stay while having a girls' trip!
The front desk staff, especially Liz and Edna, went out of their way to make sure we were comfortable for the two nights we stayed there. We had a large corner room with 2 queen beds and a lovely view. We were given complimentary beverage tickets for the downstairs lounge area and used them for a nightcap after a fun filled day.
Nice location to return "home" to and convenient to the areas we explored....Greenwich & the West Village, Central Park and Noho/NoLita areas. We reserved the Acura car once; which will take you one way to your location at no-charge. We just gave the driver a tip.
Also, we asked the front desk for a coffee maker to be sent to our room for the next morning. A few minutes later, we received a call from in-room dining saying that they were out of coffeemakers but would be happy to arrange for complimentary room service that next morning. Whatever, Whenever is taken very seriously and we were appreciative!
August 21, 2012
Rated 5 out of 5 by JBC2012 1st Wedding Anniversary Weekend
We enjoyed our stay at the W. We were a little disappointed in the room though. It was very very small. Other than that, it was a fabulous stay. The staff is exceptional and the amenities were above and beyond. I would absolutely stay at the hotel again. Thank you for such a pleasurable stay! See you soon!
February 19, 2013
Rated 2 out of 5 by blabla Renovation
I was not aware the lobby was under renovation. If I knew, I would probably not have come.
March 26, 2014
Rated 4 out of 5 by Robert75235 Short but Great Stay
I only stayed one night and I was impressed with the hotel's location, professional staff, clean room, and the two bars in the lobby.
Will stay here again when I am back in NYC!
March 10, 2014
Rated 3 out of 5 by Tray867 Poor response from front desk
I love the W, but this experience was not good. I decided to go with a "Cozy" room since I would literally only be in it to sleep since I had plans all day and night. When I got back to the room late that night, the heat/air system was so loud and was not properly working, I could not get the temp of the room below a balmy 76 and could not get the jet engine noise to stop. When I checked out the next morning, the front desk asked how was my stay and I informed the woman that I did not get any sleep due to the heat/air. Her response: We are having major issues with our HVAC, that was it. I asked her why I was not told. She asked why I did not switch rooms. I told her I was not going to do that in the middle of the night. She just looked at me and offered no form of compensation such as a restaurant credit for future use or additional SPG points. Very disappointing for such a great brand. I will not let one bad front desk clerk ruin the W brand, but something should have been done.
March 4, 2013
Rated 3 out of 5 by KanCapitolHillDC My stay at W New York 09.21-09.22
I booked two rooms (Mega and Cozy) two months ahead of the travel time. When we arrived, Mega Room was stink with bad damp smell from the bathroom. I just wanted to ask your house cleaning staff: how did this go pass your routine inspection and cleaning before assigned to the next guest. Unbelievable.
September 23, 2013
Rated 4 out of 5 by chris47 Not what expected
Thw W Midtown New York is beautiful, extremely well situated in NYC. However, the air conditioner in the room is extremely loud and inconsistent, it did not let me sleep at all as the noise is worse than the sound of sirens from the street. I asked many other guests if this happened to them as well and they had the same complaint about noisy A/C. Some of the staff was very friendly and other was standoffish, didn't find the front desk friendly or helpful at all, whereas the concierge, housekeeping and 1 doorman were great, another doorman didn't even hold an umbrella for me while it poured.
Paying for WiFi in my room is unacceptable in 2013. If the W had to invest a lot back when it installed it, it is a cost they should absorb as I am sure they more than make up for it in what they charge for bottled water. And please don't mention the "free" wifi in lobby since it is only available for 1 hour.
When I stay at a W or any Starwoods hotel, I expect more than I received in this visit.
May 15, 2013
Rated 5 out of 5 by JackZ Just right
The W at Lexington was a wonderfful experience.The loation ,close to Grand Central,was great all the staff were curtious and helpfull andthe room was great. We will be back
March 10, 2014
Rated 2 out of 5 by DallastoNYC21 Room not clean
When I pulled back the conforter, I found a blood stained sheet. Because I checked in late, I slept on top of the comforter. The next day, my room was not cleaned once during the entire day so I had one towel left and bed sheets that were not clean. This was by far my worst experience at a W Hotel.
March 20, 2013
Rated 2 out of 5 by Jyoti Great location but not as clean
I go to NYC on work a lot. This place is right within walking distance of work and hence I prefer to stay in the area. However this time I was very disappointed by the cleanliness of my room. The carpet was old and shabby and my bed had sheets that were very torn.
January 18, 2014
Rated 5 out of 5 by JCtraveler Caring staff, stylish hotel, great location
After a complimentary upgrade, had a wonderful stay and loved the convenience of this location (close to shopping and restaurants, but not in the busy touristy heart of midtown). The staff was very attentive and did accomodate all requests. Would definitely recommend for a cozy stay in NYC.
December 22, 2011
Rated 2 out of 5 by Rosanna Disappointment
This hotel was a complete disappointment.
I've seen other acceptable W hotels in North America. However, W Lexington Ave was a complete disappointment.
The bathroom shower base had mould. The hairdryer was useless and they had no alternative. The room was pretty small. I've stayed in NY at other hotels and this was a shock to me.
The concierge was a serious disappointment. We ordered a cake through her for midnight for my birthday and it never showed. We called (she had gone home) and they said a replacement would arrive within minutes and it took 45 minutes to finally show up.
On another night the concierge booked a reservation for us at a restaurant she recommended, yet when we showed up the restaurant had no record.
On another night we asked her to confirm a reservation we had already made for another restaurant, and she changed the time. BRUTAL BRUTAL BRUTAL.
I still can not believe how every single interaction I had with this hotel lead to such disappointment and inferior customer service.
April 19, 2012
Rated 2 out of 5 by yamashinsan Old and Cold
The room was renovated, but very old and renovation was poorly done. The room window was not sealed appropriately that the room was cold with the heater turned on whole time.
Also the size of the room was not correct either.
February 10, 2014
Rated 2 out of 5 by Travlr Read the reviews before you book
I travel weekly and I am a big fan of "Starwood" but this hotel should NOT be a part of the W hotel brand. After my arrival I went back and read the reviews others had posted.... I should have done that before I booked, most of them accurately describe the room experience you will have.
September 5, 2013
Rated 2 out of 5 by Scot77 Bad
OK I am or was a Starwood member. I always have stayed at a Starwood Hotel when possible. and I never write reviews. However my experience at the W was so bad I felt compelled to comment. Tiny rooms "cell" size, Mildewed towels, no hot water, ten minute wait times to get the elevator.
October 4, 2013
Rated 3 out of 5 by BirthdayGirl311 Cute but small
The fantastic suite was smaller than I expected but it's New York and everything is small here!
March 19, 2014
Rated 2 out of 5 by Anie1962 This hotel cannot control your reservation
This is incredible. My brother and I made a reservation at the same time, each of us. He got a really bad room, water on the floor, towel hanger broke in several pieces went he reach for a towel, they lost his luggages... I can go on and on for an hour like that. Just go somewhere else
April 17, 2012
Rated 4 out of 5 by Mace Fantastic staff
I dealt with a lot of the staff at the W during my stay including the manager Michael, reception desk, the engineer, security, restaurant staff, the cleaners & concierge desk. Every single person I dealt with was beyond helpful & they made my stay a very comfortable one!
April 9, 2013
Rated 5 out of 5 by Steven32 Great Hotel, Great Staff
The stay here was perfect. I arrived very early -- which the hotel showed efforts to accommodate. The staff kept asking how I was doing every time I came across them and when I had a couple of requests, they were met very professionally and promptly.
January 9, 2014
Rated 3 out of 5 by StarwoodForever Great Business Friendly Location, Guest Service Needs Inprovement
I am a weekly business traveler at this hotel and it is the perfect location for me since it is less than a 5 minute walk to my office. While the rooms at this W tend to be on the smaller side, the size doesnt bother me much since I am only at the hotel to sleep mostly.
I like that the bar is open late and that they will still serve you a double shot of espresso at 11pm, which I have been having to take advantage unfortunately. My main qualm with this hotel is that I do not think the staff lives up to the high quality of customer experience that I have come to expect from the W brand. While never rude, they seem to do the absolute minimum and none of them seem to take any interest int their guests at all. Upon checking in, I have never received a thank you for my loyalty and upon checking out, no one ever asked mehow my stay was. Maybe they gear their serviceto business customers that wantminimum interaction with the staff and while I am here on business, Iwould apprefciate a little more warmth from the staff.
August 13, 2012
Rated 4 out of 5 by DCAT2014 Disappointed in construction
Hotel is okay but not a good value for the money. Disappointed we were not informed of hotel construction.
March 14, 2014
Rated 3 out of 5 by Machof Nice but not great
Checked in at 4pm, was told room it ready. Got to room, it was not fully cleaned and food items were missing from mb. I made front desk aware and was told it would be taken care of, it wasn't. Room wasn't cleaned until next morning, and I was charged for mb items. Annoying.
December 24, 2011
Rated 3 out of 5 by madmicky01 small room with noises
The romm 81520) was very small and noisy at night 8I think due to airconditioning, but I am not sure), and maybe to Works on the lobby
March 7, 2014
Rated 2 out of 5 by Per10 Wow - that is a small room
During a recent visit in NYC I spent a night in a "Cozy Room" at the W New York. It is one of the smallest rooms I´ve ever seen and it is only suitable if you travel on your own. The hotel and its staff feels rather tired - so don´t expect a Wow-experience.
December 3, 2013
Rated 2 out of 5 by touristandobserver Very disappointing!!!
The only positives are the location and staff. The rooms are substandard, the bathroom so small that it was uncomfortable. We upgraded to a suite but the furniture there was inadequate and didn't work.
We would not stay here again -- NYC has too many better places!.
September 9, 2013
Rated 4 out of 5 by Horacio69 Good location
Walking distance to good restaurants and shopping in the area.
March 18, 2014
Rated 2 out of 5 by Tlarocca 3 night stay
I am a Platunum member-- room was very small- tiny, it was not a Preferred member room. 2 dinner recommendations were barely adequate. No complementary water and you didn't email me the bill.
I would choose another hotel-- too many out there to put up with this.
June 16, 2013
Rated 5 out of 5 by Shelo82 Heaven
I stayed here for my honeymoon and my stay was amazing. The staff are friendly, polite and always there to help you no matter what time it is. The rooms are pleasant clean and the beds very comfy! From now on ill be staying at w hotels only! It was like heaven!
September 7, 2013
Rated 4 out of 5 by dp1108 Great hotel. Not many upgrades
It's a great hotel, in a great location. But as a platinum member you hardly ever get an upgrade. In all the times, I have stayed here I have only been upgraded once. And the rooms are rather small.
Aside from the size of the rooms, an overall great experience.
December 4, 2012