Rated 1 out of 5 by Muthu Poor cleanliness and housekeeping
The room was not properly cleaned (had left-overs from dinner of the last stay!). Room also was not properly stacked with water / toiletries for the first night of my stay
February 28, 2014
Rated 2 out of 5 by RC2011 December Stay
No recognition of SPG or previous stays (2 previously this year last one in September!).
When I asked to segment the bill for some reason it seemed a very complex process that required managers sign off?
When checking out on a bill that was sizeable following a 5 night stay I was not asked how my stay was, did I need any help with luggage, not even a have a good day!
Actually the person at reception didn't even look up rather just put a print of the bill on the counter, and seemed too busy to get back on the computer to check something.
I or my colleagues will not be returning.
December 13, 2011
Rated 5 out of 5 by WolfiWin Beautiful
Great Location with a beautiful view on the new WTC.
March 3, 2014
Rated 3 out of 5 by Emily18 Great Room - Trouble with the Bill
This W hotel is very convenient for me to get to my office in the financial district, which is why I request it every time I travel to NYC. But, twice now they've had erroneous charges on my bill, and its frustrating and time consuming to resolve. For that reason, I may not stay here again. Duplicated internet charges, three nights of 'wheels' charges when I only had the car one night, and now a room service charge which doesn't belong to me. I expect better from W Hotels, and from Starwood. Not only is it inconvenient to have to correct my bill, but it makes me less trusting of their service overall.
March 12, 2012
Rated 5 out of 5 by LandedSPG Downtown, this is where you want to be!
Hey, I know W's, globally. Been to a lot of them. This is a good one. In fact, in my humble opinion this is the best one in NYC. Hands down.
I've stayed here for an extended stay in 2011. At the time of my visit they were still renovating, so only ROOMS where available, not suites. They promised me next time I'll get the suite upgrade as a PLAT as soon as they are ready! I am holding them to this!
Ok, so it's downtown, what's wrong with that? Nothing! You are a $11 cab ride away from Time Square. BUT you are paying on average 20-40% less than what you would pay for any hotel near Time Square. Also, this is a W, so when they got promo's as they often do, you'll get even better things like free parking, free booze or bonus points. So stay here, enjoy the W feel and avoid the tourist crowd, even if you are one, act like your not when you come here!
This is a cool hotel, totally worth the price (for W standards) and in my opinion at a fantastic location. Right in front of Ground Zero.
Oh and the food on their lobby floor bar/lounge was fantastic.
This hotel meets and exceeds all category 5 and some category 6 expectations too! Hit them up, tell them the good tipper sent you!
November 22, 2011
Rated 5 out of 5 by Gibby79 Great room and view of the city
We stayed in one of the Ultra Cool Corner rooms, on the 18th flr, for the weekend. Nice view of portions of lower Manhattan. Very comfortable bed, clean and spacious bathroom and the wrap around windows with bench was awesome. Also, you are literally across the street from the 9-11 Memorial Park. The hotel staff was very courteous and accommodating. Will definitely stay again when back in NY or in any other city!
February 19, 2014
Rated 5 out of 5 by TheEmu Cozy, in a good way
For a NYC hotel room, this was just about right. I've stayed here twice before, this year, and even though it's often far away from where I need to be, I consider it worthwhile, as the service here is above par even on a bad day.
I had an unusual amount of requests and questions during this stay, and I was lucky enough to reach Johnny at the Whatever/Whenever line almost every time I called. That experience plus the fantastic overnight staff at check-in confirmed again why I choose this hotel almost exclusively when traveling in NY.
December 30, 2011
Rated 4 out of 5 by Catty Nice hotel - typical size of a NY hotel
We got upgraded to a corner deluxe king room. The windows are tall but the view is not spectacular - just because of the location of the hotel. The room is not spacious but the decor and everything are definitely a W standard.
November 7, 2011