Rated 5 out of 5 by Mosy Impressive hospitality starting from general manager.
We celeberated our 28th aniversary at W Austin.We had an amazing experience by being treated so special starting with General manager all the way to line employees.Great experience.I definitley would recommend it to friends and families!!!!
February 16, 2013
Rated 5 out of 5 by Miichele THE BEST W hotel in USA
I travel close to 200 nights a year. 100 plus at Starwood, which puts me at the Platinum Ambassador level.The reason why I am stating my credentials is because The W Austin hotel has exceeded my family and my expectations by far.
The staff are well trained and very accommodating. The Living Bar is cool. Trace has very good service. Tony is wonderful as the concierge, he goes out of his way. Joanna is the most caring and passionate Director of Rooms that I have ever encountered , It sometimes feels like you are at a small boutique hotel where everyone knows your name.
The pool can get a bit crowded but it is the scene and everyone is having fun. Most of all, the service there is great too!!!
The manager at the spa is" W wonderful!" Again, caring , happy and wants you to enjoy your experience. Bring your workout clothes, their gym has great equipment and a great view!
The rooms are nice(W nice). It is worth the extra money, especially during the season when the pool scene is around. They do recognize Platinum status.
The W is a great area to walk, explore, shop , listen to music venues and eat at great restaurants nearby!
We cannot wait to go back because we know staying here is a joy that leads to relaxation!! Oh and hey at our age, we still do like some excitement too.
April 10, 2014
Rated 5 out of 5 by SaraH The bed was so comfortable!
I loved staying at the W! The bed was so comfortable that it made it hard to get up in the morning! I would stay here again and recommend it to all of my friends.
February 13, 2013
Rated 2 out of 5 by Tonto71 snotty staff
room was not cleaned had to call for towels,bar manager was condesending OVERALL staff was not helpful got tired of being on hold for stuttle service
August 7, 2012
Rated 2 out of 5 by Tattie Disappointing
Great building, location, and rooms- but the service (with the exception of the pool bar staff) was disinterested, mechancial and underwhelming.
April 16, 2013
Rated 3 out of 5 by JRJJ Bad Experience at Busy Times
During SXSW, I would avoid this hotel. Some members of the staff were accomodating but everybody I spoke to at the front desk was extremely rude, especially at check-in and check-out. The temperature of the rooms was inconsistent, leaving you freezing half the night and sweating the other half. The in-room movie service wouldn't allow you to stop and continue a movie later and after we were promised a refund on our movie, it was still listed on our bill. For the price of this hotel, I expected a much higher level of service. Understandably, SXSW is a busy time, but a hotel should run at its finest during peak travel weeks. Left disappointed.
March 13, 2013
Rated 5 out of 5 by Douglas Outstanding Guest Service
I took my girlfriend to the W for 3 nights to celebrate our recent engagement. We have stayed in a number of 5 star hotels in our home country (the UK) and we both thought the service at the W was far better than we are used to. I contacted the hotel ahead of our arrival to let them know that we were celebrating our engagement and they made us feel extremely welcome and made arrangements for several additional treats to help us celebrate. The facilities are in great condition and well maintained and the staff, from reception to the bar, are extremely helpful and friendly. I highly recommend this hotel to anyone looking for a romantic break!
May 12, 2013
Rated 4 out of 5 by nolavisitor123 Great property, good design and location.
Hotel location is great, downtown Austin is fun. We didn't get the chance to see the pool. We booked a double but we were fine switching into an accessible king. FD was helpful, even though they could smile a little more. The concierge sent us to the right spot, very helpful. Food in Trace was very bad, but our server (mid 20s, short bob hair) was great, as well as their supervisor. I wish I could remember her name, she was awesome. I enjoyed the number and variety of the free amenities in the hotel room. Not sure if part of the hotel, but the pizza restaurant on the same block with the hotel was horrible as well. I enjoyed the jazz band on the patio.
April 13, 2014
Rated 3 out of 5 by SPGGoldGirl 2nd ACL Weekend
Maybe some of the staff felt overwhelmed during the second weekend of the ACL festival, but I feel they should be prepared for this level of activity. On two occasions when I called Whatever/Whenever the person answering the phone was short and snippy. I believe this same person was at the front desk to check us out and was visibly upset and unhappy. If you are so unhappy take a break and regroup, but guests should always see your best face. If you can't be hospitable maybe you should not be in the hospitality industry. The rooms were ok but definitely not worth the hefty price tag. Valet, bell boys and cleaning staff were excellent.
October 15, 2013
Rated 5 out of 5 by george0111 great hotel, but consistent wait for valet parking
I had (and continue to have) fantastic stays at the W. The staff is incredible. The only sore spot for me is that I frequently end up having to wait a looong time for my car -- and there isn't really a self park option.
Last week I didn't get my car until close to 8am even though I called down around 7:25am
August 5, 2014
Rated 1 out of 5 by Ms2884 Terrible experience
I had a horrible experience at my stay at the W last weekend. I reserved 3 rooms for a bachelorette weekend and found the hospitality at the hotel horrendous. My entire party felt as though the staff at the pool and front desk were rude and inhospitable. We felt as though we were inconveniencing the staff by even asking for a cup of coffee in the morning (which staff ultimately refused to give us even though we knew it was available in the hotel). The concierge constantly rolled their eyes at us through check in/out (different staff). We were simply asking how to catch a bus to the airport and the staff were all around extremely snobby about their approach. I have stayed at and loved my experience at other W Hotels but I would never recommend this hotel to someone and it makes me question my ever staying at a W Hotel again.
July 25, 2014
Rated 2 out of 5 by Manju Room for improvement
We were really looking forward to staying here for a weekend during the Republic of Texas Biker Rally. We were given a room with a balcony over-looking the pool. The room was modern and clean. Coffee maker was not in the room but could be requested. No microwave. There was nicks on a lot of the furniture in which I called the front desk to report so we wouldn't get charged! Parking for the motorcycles was on the G1 level. Our room key cards did not work on the doors to get to the elevators which required us to walk the stairs up to the valet area and through the front lobby to the elevators every time we would return to the hotel. On the second day we got back to the room there was a sewage smell from the bathroom. Neither me or the wife had used the bathroom since we had arrived the previous day. The do not disturb was hanging on the door so the housekeeper didn't use the bathroom! I called the front desk and made them aware of the issue and was told they were sending an engineer up to the room. 20 minutes went by and nobody showed up. The smell was getting worse. I called again and told the front desk that the smell was unbearable to send somebody soon. My wife had to actually go outside because of the smell. Another twenty minutes went by with no "engineer" showing up. I went to the front desk and requested a manager in which he uprgraded us to a different room. This "upgrade" was the same identical room but without a balcony. I called and asked about the "upgrade" and they assured me that the room WITHOUT the balcony WAS an upgrade from the room WITH the balcony. They have a nice docking station radio for ipods. Unfortunately in our "upgraded" room it did not work! The other room's radio worked. I did not contact the front desk on this issue as it was late at night. I unknowingly dropped my sunglasses when entering the hotel's lobby and the bellman at the door chased me down yelling "Guy, guy, hey guy, you dropped your glasses." At a 4 star hotel I would think they would address their guests by either sir or ma'am, not "hey guy". I guess it's my wifes fault for wearing a low-cut shirt but the front desk clerk couldn't keep his eyes off her cleavage even while talking to me. We've stayed at most all the 4-star hotels in downtown Austin and never had a bad experience until staying here. Overall dissatisfied.
June 12, 2012
Rated 5 out of 5 by LifetimePlatinum EXTREME WOW!
My Son's girlfriend has an amazing opportunity to teach English in a foreign country and has decided to accept the position. Love knows no bounds and therefore they have decided to work through this temporary separation. She is going to be leaving in about a week. I decided a great gift to give them would be to treat them to a little mini-getaway at The W Hotel in Austin. I reached out to the hotel and connected with Caleb (from the W Insider Desk) at the W Austin to create this VERY special "Lovers Escape" for the two of them to celebrate their love. Caleb from the VERY beginning JUMPED in on this request to create a magical moment. I have come to rely on Starwood properties many many times in the past for my loved ones and VIP Business relationships over the years...well what Caleb put together is one of the most memorable experiences I have had! Let me see if I can describe in detail all the thought and love that Caleb invested in making this such a special WOW. It started out with Caleb spending about an hour with me on the telephone learning about My Son and his girlfriend, Inquiring and asking questions about what they love as far as music, food, activities, their hobbies, some special memorable experiences shared together. He was very thorough. He also organized some of their favorite activities while on property like - canoeing, and spa treatments. In addition, he worked with his VIP connections at some of the best restaurants in town to secure reservations and admission to some great entertainment venues for them. He covered everything from A-Z to make this an amazing experience! He even printed off pictures of them together and them framed them and placed them in the hotel room. I shipped out several imported bottles of champagne and he coordinated placing those in the room. He arranged the in-house Baker to create about 50 gourmet cupcakes, rum drenched donuts, and some other exotic delicacies in the room for them. He also worked with the in-house florist to create some beautiful floral arrangements. (Of course I covered the cost for all these extra amenities but he took leadership role in coordinating)The final magical touch happened today when he called me just a few hours before they arrived on property to tell me he was able to pull of an AMAZING room upgrade!!) The upgrade, the amenities, the special VIP treatment, all of that culminates together to make this a very special experience for My son and his girlfriend. Because I know, that on some nights while these two are apart, they may wake up alone, missing one another, and they can reflect back on this magical romantic interlude they got to share together before saying goodbye and the memories and joy and bliss will wash away any sadness! They will recall the love and closeness and the happiness and joy of that experience at The W Austin.
August 23, 2013
Rated 5 out of 5 by Libbylou What an experience
We really enjoyed our weekend in Austin. Lovely hotel. Pool is too small and too crowded. And the cleaning service came too late in the day every day! Room lovely and food and drinks great. Overall very nice!
August 5, 2014
Rated 5 out of 5 by BobJudi Wonderful, Spectacular,Fabulous, Cool Stay!
This was our first time staying at the W Hotel Austin. We had a wonderful time! We stayed in a cool corner suite! It was wonderful, fantastic views, amazing bathroom, really everything about the room was perfect. The social areas are fantastic. The pool is a
see and be seen kind of area, very vibrant. The bars rooms throughout the lobby are really fun. The restaurant, Trace is amazing. The food is delicious and i plan to write a review on the restaurant as well. The hotel is located within walking distance of just about every cool neighborhood in Austin. This is where you want to stay in Austin!
Last but not least, the staff here is so accommodating and warm. They really seem to love their jobs!
June 17, 2014
Rated 5 out of 5 by antnic12 Fabulous Hotel!
We called at the last minute driving from San Antonio to Dallas and were able to get a spectacular room for one night. Loved everything about The W. Beautiful hotel!
August 5, 2014
Rated 5 out of 5 by GelatoQueen Badly needed full night of sleep
after hard week of events ending with The Turtle Restaurant's station in the Italian room of The Texas Wine and Food Foundation Tour de Vin held in the ballroom of the Austin W. This is our third year of participation and I decided, after having stayed at the New Orleans W, that it would be luxurious to stay the night instead of schlepping our stuff home in the middle of the night. We booked a Wonderful room and wonderful it was! I own a restaurant, The Turtle in Brownwood , Texas and I wish I could train my staff to be as consistently cheerfully helpful as the staff at the W. Wish I could take a peek at your training manual.
August 25, 2013
Rated 5 out of 5 by NANR1 Great memorable stay!
I got engaged on that night and let the staff know beforehand; they set up rose petals and candles and champagne on ice for me. They really made the stay memorable and magical. Thank you guys!
August 3, 2014
Rated 4 out of 5 by Mchlg2204 W Austin, Texas
The hotel was nice, but less than expected when we arrive. The room decor was not like the pictures online so we looked at several rooms and was about to leave for another hotel. When the service staff convince us to stay. The ambience during the day in the rooms was sort of too 60's/70's style for our taste but the ambience change after dusk. I can understand having Texas's Red in the rooms but some of the pillows could of been more of a modern style..Crush velvet pillows is just out. Really the finally decision that made us stay was the PEOPLE their attitudes and their service and is commendable. The SPA services are excellent as well as the outstanding staff.
July 21, 2012
Rated 4 out of 5 by Jerry127 Very nice, but rather discombobulated
If you're looking for flawless execution, this isn't the place. Solid facility, and everyone was super-nice, especially when apologizing for, and being accommodating about, those execution errors. A couple of examples: completely botched room service breakfast twice in one morning; no instructions in the Wired center how to use printers (and the W/W folks had no idea what to do next); housekeeper left no washcloths on second day, etc. Also, odd for a W, the bed was rather soft. Great location in downtown, nice public accommodations for a quiet chat. Texas-nice throughout.
June 20, 2014
Rated 5 out of 5 by CLChampagne Staff is very friendly and hotel is full of energy!
From the moment we arrived everyone was so friendly, Gabe had showed us to our room and gave us great recommendations of places to go out and also restaurant recommendations. Loved the vibe at the hotel and the room was so clean and had such a great view. Loved the pool we spent a lot of time there, great service and so much fun!
July 28, 2014
Rated 4 out of 5 by DennisHouston Overall pleasant stay
We stayed at the W for the Austin Food & Wine Festival over the weekend. The staff was excellent and we were very pleased with the accomodations and the hotel restaurant TRACE. This property was about a 10 minute walk to the festival, so it was very convenient and it helped us get some exercise in after enjoying all of the food and wine at the festival. We were dissapointed that the Living Room did not have a section for SPG members and hotel guests. The bar was so crowded we could not get a drink in the evening and had to leave the hotel to relax and enjoy a cocktail - definately an area for improvement.
April 28, 2014
Rated 4 out of 5 by Mouse2 A great cousins weekend in Austin
Overall I usually do not stay at the W brand, as they seem to be geared more for very young adults, etc, which I am not! Lol However, I really thought this was very good. The room could use some drawers, etc and not just 3 small baskets, though and bed a bit soft, but overall comfy. Also need much better coffee!! . Like an Illy brand that another luxury hotel brews nearby. However, the waiter in their restaurant for breakfast was excellent and went above and beyond, helpful in trying to accomodate my coffee pickiness. His name is Prometheus.. and he was just fabulous! Hats off to him! Check in very, very nice and I believe his name was John.. so sweet and helpful too!
October 13, 2013
Rated 4 out of 5 by DLG1 Great hotel but needs work
This was my first stay at a W Hotel. The hotel is beautiful and the front of house staff great - but there is a disconnect. On day 2 I called Whatever Whenever (WW) to let them know our shampoos etc had not been replaced since the previous guest - they promised a refill but when we got back to our room at 6 pm it hadn't even been cleaned. Day 3 we went for dinner at Trace and asked WW to have a bottle of champagne chilled in our room while we ate - got back from dinner - champagne not chilled. On leaving called down for our car - got downstairs - and you guessed it - no car and they had not received the message.
January 13, 2014
Rated 5 out of 5 by BayAreaLeslie Absolutely delightful!
I had the most amazing time at the W in Austin. The Whatever, Whenever service absolutely delighted me. Every question I had, they took care of. Every little thing I needed, they helped. The hotel is lovely and well located. I simply loved it!
July 27, 2014
Rated 5 out of 5 by Fryguy An actually GREAT W hotel....
I have been let down so many times staying at W hotels that I always resist the urge to stay at them any more. Rarely do they give me the room I resevered much less an upgrade for my Platinum status!
Had no choice but to stay at the W on a recent trip to Austin and I have to say, this is one of the best hotels I have ever stayed at. Immediately upon arrival they hooked me up with a fabulous corner suite. the staff was great, the room was incredible, and the food at the hotel was awesome. The gym was quite good for a hotel but the pool not quite but I was not there for the pool. I highly recommend this hotel!
March 15, 2012
Rated 5 out of 5 by cindy001 Hotel was nice and clean
The service was very good, the room was very comfortable, nice and clean. I was a little disappointed that there was no refrigerator and microwave, but other then that the room was great. I was very pleased that you are pet friendly. I did not bring mine on this trip, but will consider you in the future because of this.
July 23, 2014
Rated 5 out of 5 by Megan1 Just Amazing
Please stay here for an exceptional experience!!! Everything from location, food, service exceeded expectations. Staff was wonderful and grounds were beautiful
July 27, 2014
Rated 4 out of 5 by RNM2041 Great but should be awesome!
Love the hotel, the rooms, most of the service!
But many of your door staff are plain rude and lazy! I went out to two meetings and they were more interested in standing around talking to each other rather than offering to assist me in directions or to get a cab! When I arrived no one offered to assist me with my bag! Not really great service for the brand of hotel!
July 19, 2014
Rated 5 out of 5 by nigt78 Wonderful Stay
It's rare that you go to a hotel that you don't want to leave, but that's the W Austin. The room was large and inviting. The living room and bar is a great place to hang out in the afternoon before going out and to make a stop on the way back in. The W's central location is also key. Finally, the pool is a great place to spend the day. All-in-all, it was a wonderful vacation.
July 18, 2014