Rated 4 out of 5 by RebeccaRaj Nice experience at this W
This W lacks some of the features I am used to and have come to expect from W hotels. I missed having the option of 24 hour room service. I also wished there was a Bliss spa on site.
1 octobre 2013
Rated 4 out of 5 by LarRus some added attention
... might be given to 1st time" guests who are not familiar with the property, exlaining the "living room", "Wet", "Rooftop- bar" etc. Could not figure out where to hang the towel prior to taking a shower so it was accessible (?) little things like this and helping the guest better understand/appreciate the property would go a long way in customer service and satisfaction. You ahve a great property; it owuld have been stellar with a little more attention to detail.
19 septembre 2013
Rated 4 out of 5 by zpstm Good but internet issues annoy
Location is good, room was nice. I have major major issues with the internet gouging. $15 dollars on top of room price is ridiculous and insulting. To add insult to injury was the fact that the internet did not work well enough to watch netflix. Yes, I spent $15 for nothing. We didn't utilize the in room wifi after the first night obviously. Felt like a severe rip off to me. I won't be using another hotel that does not include wifi and good functioning wifi at that, W included.
16 septembre 2013
Rated 4 out of 5 by zeMinimalist Great, but lacking in small details
I had a few issues that will make me look elsewhere next time I stay in San Diego. Internet wasn't free. Room and hotel was a living breathing advertisement for car companies. No hot tub. I do admit, everything else was great.
16 septembre 2013
Rated 4 out of 5 by t2009 Disappointed in the pool and no ice machine on our floor
W hotels always have a great pool, but the San Diego pool was super small - also there wasn't a ice machine on our floor.
The staff was extremely helpfully, nice and respectful
price off the room was perfect
3 septembre 2013
Rated 4 out of 5 by Fina This hotel was very clean and quiet
This hotel was ok. The pics of the hotel are not what we really saw. I thought it would be very elegant and it was nice but not elegant. I was disappointed because it had NO coffee maker and no fridge in the room.There was a fridge filled with snacks that were offered by the hotel but we tend to bring our own drinks and we ad that we did bring our coolers.
26 août 2013
Rated 4 out of 5 by evie167 great service
very helpful staff, good facilities, nice toiletries.
10 août 2013
Rated 4 out of 5 by DaveL19 Fun and Comfortable Stay!
A recent UCSD graduation celebration leads me to the W San Diego. The hotel is a 10-15 minute walk from the famed gas lamp district so you're close but not too close. Travelers should note that the hotel is somewhat smaller than one would think if just browsing pictures on the internet. The rooftop bar is a great place to hangout. The valet service is quick and reliable (parking for valet is the empty outdoor lot, diagonally across from the hotel) but because the hotel is farther from the "action", hailing a cab, even for the Valet staff can be a bit challenging. I would not recommend guests walking to or from the Gas Lamp district at night as the surrounding areas are not very well lit and in some parts, questionable.
8 août 2013
Rated 4 out of 5 by ChadFlorida N/A
Nothing like attempting to force one to write a review. The mattresses were worn out.
31 juillet 2013
Rated 4 out of 5 by PJ3223 PROBLEM WITH RESERVATIONS
My reservation was wrong & it didn't get corrected until I checked out on Monday, 07/29/13. To explain the problem would take a page. The reservation and bill were the only problem, but it was frustrating. It seemed our group had many problems with their reservation.
30 juillet 2013
Rated 4 out of 5 by MCRizzle Unique hotel in good location
Hotel was quiet and the room was lovely. The shower was a bit strange with only a half door, but I loved the rainfall shower head. We enjoyed our stay. The room was clean. The carpet needed some updating, but other than that the room was modern. All staff we encountered were friendly and provided excellent service.
29 juillet 2013
Rated 4 out of 5 by Anonymous79 Excellent Service, Clean, Okay Location
I was really impressed by the service - the staff was very friendly and helpful. The hotel was very clean from the public areas to the rooms. It felt very new. The location is the only downside - there's not much in the immediate blocks surrounding the hotel particularly on the weekends since it is downtown. I would totally recommend staying here.
17 juillet 2013
Rated 4 out of 5 by Mackbodybuilder This Hotel Welcomed Our Dog!
We were attracted to this hotel because of its website ads that welcomed your pet. We brought our 12 pound chihuahua mix, who is a member of our all male family, and was made to feel comfortable with him in KELVIN, the nice restaurant, the rooftop bar, and the lobby lounge. When we arrived at 4PM, we had to wait a half hour for our room to be readied, and then it took them 90 more minutes to bring up the dog bed and bowl with treats as promised, but other than that, all else was great. The employees were wonderful...all of them! The fitness center is all cardio with just some free weights on the side and was overrun with teenagers when we were there...we would have liked more workout equipment or a discount referral to a close local full service gym. The restaurant food and service were excellent, as was the rooftop bar, and the lobby bar. I would recommend this beautiful hotel to anyone, especially good dog owners!
6 juillet 2013
Rated 4 out of 5 by MegSDVisit Had to work for the wknd, thank goodness for the W
I had to come into town for a tradeshow this past weekend and needless to say, I wasn't too happy about working on the weekend, but the W offered an amazing compromise to that. It was so nice to stay in a fun, trendy hotel, with great service while being at work. Thanks so much! I will stay again!
26 juin 2013
Rated 4 out of 5 by Jetlagged Stellar service in San Diego
Can't say enough about the staff here; excellent service from all quarters. From the moment we arrived, starting with the valets to the welcome desk to the concierge, bartender and housekeeper, we were treated with friendliness and professionalism. The Acura experience topped it all off! So nice to have this service which provided a ride in gorgeous new state-of-technology vehicles.
The location was a disappointment, being across from the county government buildings. Our room looked at the jail. Not too much going on in the block or so around the hotel, pretty deserted in the evening. It was a 6 block walk to the Gaslamp district and about the same to the water.
24 juin 2013
Rated 4 out of 5 by BDC23 It's a W
I have grown accustomed to great custmer service at the W and the San Diego property did not disappoint. My parents came for a bit as did my gf's sister - the staff had no problem with holding their cars for a few minutes. We went to Sea World and they had no problem holding our luggage after we checked out. Overall they were very helpful, friendly and professional.
3 juin 2013
Rated 4 out of 5 by Starwould Three day weekend
First of all the city views from our room were incredible. The rooftop bar was incredibly fun. We lounged on the sunning bed and dipped on the pool from time to time to cool off. The staff is very friendly and helpful. Especially our waiters and waitresses. We danced the nights away to a great mix of high energy favorites as well as newer more modern dance beats. Overall, our visit was everything we were looking for. Exciting and relaxing. We loved it and we ll be back again.
28 mai 2013
Rated 4 out of 5 by ANHRAL Nice Stay
Had a very nice stay here. The staff took great care in making sure I got what I needed, including a last minute shipment of business cards and a stress-free fix to a booking mix-up (not the hotel's fault). Also provided great service at the bars and restaurants. The only thing I will say is I look forward to a nice bubble bath when I'm traveling, and my room only had a shower. The shower was wide open on one side, which was a bit uncomfortable and caused a huge mess.
20 mai 2013
Rated 4 out of 5 by vuky Our 'w' stay
The 'W' is a great hotel, perfect location for walking to little Italy or the Gas lamp District. The rooms are very comfortable, and the option to not have daily maid service is great for eco friendly guests like ourselves.
The one compliment is the constant, extremely too loud music that plays in the lobby, the pool area, the second floor bar and in the elevator as one travels up to our room. Turn it down, try some other sounds and quiet it down some.
7 mai 2013
Rated 4 out of 5 by tmikee Great customer service
All staff were very kind, respectful and helpful. The extra's provided for our anniversary and birthday celebration stay were very appreciated.
3 mai 2013
Rated 4 out of 5 by MelW below expectations for W hotels
so, overall this is still a good hotel with a great downstairs bar, luxurious bed, and gym as expected. the cleaning staff was very friendly and the room service delivery person was also very nice. however, other than my original greeting by front desk (she was VERY nice and recognized my status) i more often than not was not acknowledged by front door staff, and not once beyond check in was i acknowledged by the desk. just a simple "hello" or "good morning" would have sufficed-the same greeting i and other guests would exchange with each other every day were not done by the staff. secondly and maybe more important is that the carpet in the room was almost to the point of being filthy and the shower flooded the floor every time i used it. i guess it's bc it was a handicapped room the shower was different. so i had to sop up the floor twice a day and was not able to green the towels bc they had been used to soak up all the water.
2 mai 2013
Rated 4 out of 5 by Phxnickd The staff was great.
As a W hotel I feel it missed the mark. The lobby was nice but everything else was average.
Amanda at the desk checked us in and was wonderful. She recognized us each time as we walked by and asked us how we were doing. james at the bar was friendly and had some great insight of things to do around town.
2 mai 2013
Rated 4 out of 5 by Pao13 nice hotel
Excellent service, employees very kind and helpful. Rooms are nice, but the carpets looked dirty.
29 avril 2013
Rated 4 out of 5 by Christian Good Property With Minor Flaw
A lot has been made about this property not being updated. The only viable complaint that I can support from the last 20 posts is the carpet. It's clearly old and stained and undesirable. But really, that's my only complaint. Staff was fantastic and the property is an easy eight minute walk to both Little Italy and Gaslamp. Dangerous? Not necessarily. The staff alerted me to the safest walking route to get to both attractions. And a final disclaimer: I'm a hotel snob. I travel extensively. I would ABSOLUTELY stay here again, regardless of the carpet. Although new carpet sure would be nice!!!
7 avril 2013
Rated 4 out of 5 by mintgirl All good except check in
Had a lovely 2 day stay with the exception of the check in. First there was a line at 9:00pm on a Tuesday. Then they didn't have the room I had prepaid for in November. After discussion at the front desk, I went up to my room and 20 minutes late got a call that they had a "cancellation". a cancellation? I checked in at 9:00pm. I find it hard to believe they had a cancellation 20 minutes later. But the rest of the stay was fine. Everything I expect at a W Hotel.
1 mars 2013
Rated 4 out of 5 by Traveller Wonderful Room is great
The design of the room and furniture in the room is wonderful, clean, comfortable and well maintained. The atmosphere in the lobby and facility is great. Concierge service is great and very welcoming to us. The only thing we would call out is the overall SPG recognition can be improved and do not feel as welcome every time when we return to hotel.
17 février 2013
Rated 4 out of 5 by Pat63 Clean room
Opted for “green” at check in, but thought the room would be cleaned, with bed made and supplies replenished. I stayed for 5 nights, not once did any staff check my room bath suppleis.
10 février 2013
Rated 4 out of 5 by Sue15 Best 2 Thk It Over
Front Desk Staff were so woeful and indept! Flew in morning from DC to LA, then drive from LA to SD. And yet, they put me a Gold Level member to a room next to elevator thinking the guest need NOT to have quiet and rest.
Staff never reocgnized the Starwood status, thanked for your business, never mentioned my profile (which says high floor, quiet, etc.), while the hotel has plenty of rooms available.
Checked in around 3pm so not last minute and ample rooms.
19 janvier 2013
Rated 4 out of 5 by DevinRpt Nice and Quiet
I booked this W hotel because there was a special promotion of book 2 nights, stay 3, so it came out to be about $124 a night... not bad for a W stay.
Usual check in process and went to the room and the rooms are a bit small (had a king bed). Nice chalkboard to write messages to the housekeeping staff (they actually wrote a Thank You message back).
Had an issue with the drainage in the shower/tub. The maintenance man came right away and unclogged the drain. Calling down to have more shampoo and bath products brought up was really quick.
Finding the gym was a little hard. Going to the pool on the 2nd floor and seeing the pool, you would think that the closed door there would lead to the gym, but it doesn't. I had to go don and ask the desk how to get the gym. I was surprised at how often the gym is used. I worked out there 2 mornings and it was occupied with about 3 guests each time.
Free coffee service in the Living Room until 10am is a nice touch along with the snacks of rice krispie treats. yummy!
The rooftop lounge is a little misleading. Yes, it is on a rooftop, but it's not on the top floor, it's on the 2nd floor. It's a cool space, but not really great for seeing the city view as I expected.
The staff was helpful however when I asked the concierge for directions to the post office, he didn't give me the closest location, so I walked about 30 min to the one he said.
Parking option is only Valet, which is nice because you can call down to have your car ready and they are quick to have it for you.
A nice stay overall. It's close to little Italy and I walked to the Gaslamp areas each night, about 15 min.
13 décembre 2012
Rated 4 out of 5 by CT29 nice experience
Everything at this hotel was great except the odd parking situation. The pool really needs to be remodeled, the mirrors are really tacky and it really doesn't suit the hotel. We got a great upgrade to a suite for our anniversary and that was a lovely touch. Probably wouldn't stay here again but it was a nice hotel. To much of a club vibe going on in the evenings.
26 septembre 2012