W South Beach

  • 2201 Collins Avenue
  • Miami Beach,
  • Florida
  • 33139
  • United States
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Age Requirement Policy

Guests must be 21 years of age or older to reserve a guest room.

Rated 4 out of 5 by 389 reviewers.
Rated 5 out of 5 by Best luxury hotel in South Beach! I cannot say enough about how fabulous the W in South Beach is. I have stayed here 4 times in the last 4 months as well as other luxury hotels in Miami Beach. The W exceeds all expectations of what a luxury beach hotel should be! The property is beautiful, the rooms are chic and very well appointed. The staff is warm friendly and professional. The new GM, Rick Ueno, has enhanced the experience to the highest level a guest can experience. I had a few minor issues with a previous stay and Rick immediately contacted me. My next stay this last week included a few delightful surprises for me which were so wonderful! Not only did he treat me and my boyfriend to a fabulous stay but assisted me when my flight was delayed causing me to miss my connecting flight home. I sent an email requesting his assistance with an additional night. He responded immediately and had me back in the same suite with a bottle of champagne to take the frustration of airline problems a little more bearable! I travel to Miami frequently and will ALWAYS stay at the W. Thank you to Rick and all his fantastic crew for a wonderful week in Miami! July 17, 2014
Rated 2 out of 5 by Staff Overhaul As per my previous note to you, your staff needs complete training on how to service guests, how to smile at guests, and meet the needs of guests. Rudeness should not prevail. July 28, 2012
Rated 2 out of 5 by Horrible Service While the hotel has some incredible features the staff made this a very unpleasant experience. If you are paying $500+ a night on a hotel the service in all aspects should be amazing. The room bed was made but nothing was restocked, no towels, no toiletries, nothing in the kitchen or bar area. The service at the pool and beach were the worst i have yet to experience at a W Hotel. You have to go find a server in order to get a drink, Had to ask random workers to send a server over and the pool area and beach were not crowded with guests. I love SPG and W Hotel but this hotel i will never come back too. September 30, 2013
Rated 5 out of 5 by Wonderful Weekend Withdrawal from Work WOW - great location - very spacious rooms were well appointed. The furniture through out the resort is high quality, welcoming & comfortable. I found myself planning different locations where I wanted to relax & people watch. Numerous outdoor locations that offer full contact with the crowd or numerous nooks open to everyone that make you feel like you are at your own vacation home away from the crowds. My less than average "adult grilled cheese" served on Wonder bread & a bag of chips served in the Living Room was balanced out by the bagel & smoked salmon with all the fixings served Oceanside. Any hotel is always only as good as the team working there. I was very impressed with W talented team. Two of my favorites were Ron - who ran security at the gate to the pool & beach - I found myself engaged in many conversations on various topics each time. It was like talking to an uncle or an older brother who would point you in the right direction. The other was Amber at the front desk - who I asked for change of a $20 and she responded with the energy & excitement as if I had just proposed marriage. Her passion for making sure every guest felt special was contagious to everyone else at the front desk. I completely enjoyed my stay and look forward to a return trip. October 30, 2011
Rated 2 out of 5 by Disappointing This hotel is not often available when I am in town so I was excited that I could get a reservation this trip. I stayed for a short visit soon after they opened and I was looking forward to a return. They obviously count on a constant flow of visitors so they aren't too concerned if you want to return or not. The rooms have taken a beating already. Mine had a large beautiful deck with two lounge chairs. Too bad they were all moldy so you didn't want to sit in them. The staff is your typical South Beach, people want to be here so it doesn't matter how we treat them. If you are going to spend the money I would recommend other luxury hotels on South Beach. Not one of my better W experiences. May 17, 2012
Rated 1 out of 5 by Zero SPG Recognition I am a Platinum Member since 7 Years and in 2012 I had 55 nights, I've seen many SPG hotel around the world (mostly in Europe) and I can safely say that this was my Worst (capital W not a coincidence) experience ever! Let me give real examples: - Arrived with my car in front of the hotel after 4 hours driving and looking forward to get my room and go to the beach/swimming pool with my kids. The Valet service obliged me to turn around the hotel to make a different entrance which made no sense, I said myself "ok that's fine". When they saw me, my wife and my two little girls their face was "why they are here"?? No one smile or Welcome was given to us. - I went to the Check In and the person at the front desk was giving me a standard room even though I've used my suite award and got the confirmation I was upgraded. I told her about my confirmation and she said: "Ok no problem but the room isn't ready yet you need to wait a bit". I also had to tell her about my amenities because she didn't say a single word about my options. No one Single Smile during the entire conversation. I had to wait 2 hours before getting my room and only because a Manager from the reception step in (his name Max) and really tried to work hard to get my room earlier. - The room wasn't clean enough, someone had a very though party the night before, wine spot on the couch and also in the bedroom and also smelly of smoke! - You can only have breakfast in the room and as a Platinum guest I got my option to have a free of charge breakfast. Breakfast isn't the right word because what we got was only orange juice and a couple of croissant and some jam... the total value of this was $82 (in case you had to pay for it). No fruit, no cereals, no milk, NOTHING! As a Platinum member I am used to a different standard and treatments, this will be my last time in the most expensive W in the world! December 5, 2012
Rated 4 out of 5 by great pool great hotel, however service quality needs to be imroved bad sleeping , bed is old and uncomfortable July 13, 2014
Rated 1 out of 5 by Million Dollar hotel with Substandard AC & Card Readers Stayed at this room with my girlfirend which was supposed to be a romantic weekend. overall hotel experience runined it. hotel rooms do not have significant AC to battle florida heat. each afternoon, room temps climbed into the 90's in the room.. engineering visited three times and said only option was to close blinds. thats just what I want when I came to relax and see the views. could not resolve over three day stretch. cooler in halfway than room. front desk staff were great. I got to know them the best as the key card system seems incapable of magnetizing a key. 15 trips to desk to get new keys in three days. top it off with ridicuolusly priced food and drinks by pool, beach and bar & you are in for a real treat. September 3, 2013
Rated 5 out of 5 by Great hotel only negative; reservation agent indicated a 4 pm check in, i asked for an early check in of 3 pm. Got there at 3 pm and was told the room wasn't ready, or it was ready but the person inspecting the rooms had not inspected this room. Restaurants, Mr. Chow was great, Dutch restaurant also was great. View from the room was super...will be back again. May 13, 2014
Rated 5 out of 5 by "W"ow! Simply amazing hotel! Awesome property, phenomenal service and a staff that took care of our every need. Thank you for treating us to a weekend we will never forget. December 13, 2011
Rated 2 out of 5 by I used to LOVE this place... When this place opened, it was undisputedly the best hotel in SoBe. A sparkling and unique jewel in the W franchise.... but the years of partying have not been kind to the rooms, facility or staff. This is my forth year in a row staying at this hotel and sadly, will be my last. From dirty carpets in the rooms, cracked tiles, cabanas that haven't been updated since they were built, to a staff that seems to resent having to come to work...the W SoBe needs a B-12 shot and a recharge. April 15, 2014
Rated 5 out of 5 by First class hotel My second stay at the W in south beach. The property is beautiful and up to date. Like the location as it is right outside the main drag and it is quite and relaxing. The staff was great and met my every need. All were very friendly and helpful. The rooms are roomy and stylish. The food poolside was very good but not great and was pricey for what you got but that seems to be the story at all the hotels down there. Hotel has two great restaurants, Mr Chows, and I believe the Wall. As far as luxury goes in Miami the W is one of the top options and highly enjoyed both my stays their and can't wait to get back. The only problem I had at all was I was delayed checking into my room but the manager more then made it up to me. June 23, 2014
Rated 5 out of 5 by Excellent customer service This hotel is excellent in terms of location, state of the art facilities, food and room accommodations. I like W hotels because of the experience. During my recent stay (July, 2014) the W south beach was no exception. My family and I felt like vips from the time we checked in until the time we left. Now, we did encounter some issues. I placed 2 phone calls (one at 9am and one around 1pm on Friday) to have our room serviced. Much to my disappointment when I returned around 3pm it hadn't been completed. After being at the pool all day, I wanted nothing more but to return to a clean, refreshed room for a nap before going out for dinner that evening. Ultimately, I reached Cesar. I explained my frustration to him and about 10 min after getting off the phone there were 3 staff members outside my room ready to service it. While that took place, Cesar met us down stairs in the living room and apologized. He got us complimentary drinks, gave me his cell and promised to make sure the rest of my stay was an excellent one. The next day, he met my family and I in the lobby and escorted us out to the pool where Claudia had prepared a day bed by the pool in the shade (like we had requested) and we received a round of complimentary drinks. Later when we checked out there was a charge from Wet that wasn't mine. Cesar was able to clear it up. So, it wasn't an issue free stay but mistakes happen. But the issues were handled professionally, which is why I gave an overall rating of excellent. Cesar and the rest of the staff took ownership of the mistakes and went above and beyond to rectify them. I look forward to returning soon! July 13, 2014
Rated 5 out of 5 by All I can say is WOW!!! For my first time in Miami, I booked a fabulous studio and it was amazing! The staff, the amenities, the beach, everything exceeded my expectations. Every staff member was wonderfully friendly, I cannot fault anything. If you do not stay at this hotel you are doing yourself an injustice!! Thank you for an amazing time! July 7, 2014
Rated 5 out of 5 by A great time at the W Hotel!! Our stay at the W Hotel was more than what we were expecting. We had an Oasis suite on the 17th floor. The view was incredible and to make it even better there were fireworks (July 4th) a few blocks down and from the suite the view of the fireworks were incredible! The next day we were move to a cool corner suite and it is exactly that, a cool corner suite. It was even better than the oasis suite. My favorite experience at the hotel was with the staff. They were friendly and helpful. I would like to thank Justin Bower (Whatever/Whenever Manager). He helped me with planning the trip to the W and met me at the hotel when I arrived. He gave my family and me world class service that I have not experience at any other hotel. There are also others that reached out to make our stay special, Ms. Claudia Mosconi (Wet & beach Insider) made our transition from the Oasis to the cool corner suite fun and entertaining. There was even Ms. Claudine Brown who made a friend out of my son just by spending time to talk and make him laugh. Just by providing this type of outstanding service to not only me but to my family, I WILL RETURN NEXT YEAR FOR THE 4TH OF JULY FOR ANOTHER EXCEPTIONAL WEEK EXPERIENCE!!! Thank you W Hotel and I recommend that everyone experience what I experienced. IT WAS GREAT!! July 10, 2014
Rated 5 out of 5 by Beach Getaway with nightlife We love to stay at the W as it has the beach, nice pool, excellent staff and the nightlife in South Beach is close and plentiful. July 9, 2014
Rated 2 out of 5 by W SoBe Needs a Little Work ...........The highlight of my visit to the W SoBe was the beach attendants, because they actually understand what service is and showed it day in and day out. Specifically Michael and Walter, they should both be used as the example of what works at the hotel. Everything else about the stay was not up to par with the W brand I was charged for. It's a pretentious staff who care more for their image than providing service to the guests. It's amazing how a brand specializing in hospitality can get it so wrong in such an important location. July 29, 2013
Rated 5 out of 5 by Wonderful W and then some If service, location, and comfort are important to you in a domestic beach vacation, then you must visit the W South Beach. Spacious contemporary rooms, a staff that knows its job is to cater to its guests, and a beachfront location, make for a wonderful holiday. And just so you realize " to err is to be human", not everything went perfect during our stay but the staff went out of their way to apologize and compensate us for the few issues that were not perfect. And frankly, almost everything was. See U, I mean W, in January again. October 27, 2011
Rated 4 out of 5 by very nice hotel Over all the Hotel was very nice and had great features which made our stay very comfortable. The only two thing that I had an issue with; the WiFi was free in the Lobby and pool but not in the room (this to me felt like a money grab), also the staff (very helpful and responsive) at any task they lingered around until you reached into your pocket and tipped them. it made my wife very uncomfortable. July 3, 2014
Rated 5 out of 5 by Fantastic Anniversary Stay! My husband & I stayed at the W for an Anniversary staycation. We reserved last minute (as in driving on the way to the hotel). We were greeted by very friendly staff. There were no problems finding our reservation even though it was 10:30pm. The room was beautiful, very spacious, very clean & very trendy! The staff at the pool & on the beach were also great. They were on top of everything we needed. Although we live in Miami we felt like we were on vacation away in a tropical, very trendy resort. Will absolutely come back!!! July 29, 2013
Rated 2 out of 5 by Surprised I am a platinum member with well over 100,000 points and travel the world and only stay at SPG hotels The W in Miami needs improvement in the following areas Bed had feathers sticking out of the mattress into our backs, the next door neighbor was blasting music at 2 a.m. And the balcony was not washed down but very dirty. iPhone dock in both rooms did not work as well. The cost for breakfast was incredibly high at 10.00 for oatmeal or 30.00 for a basic simple buffet that most SPG offers for free. Parking for 39.00 a night is also extreme when most SPG hotels are free. The service was outstanding and the people are friendly but overall they need to clean up these issues Hope to hear from the manager about these things and will follow up with another update. July 14, 2012
Rated 5 out of 5 by Love the hotel Great service and excellent location. May 13, 2014
Rated 5 out of 5 by Wonderful experience Service was incredible, and accommodations were lovely. July 8, 2014
Rated 2 out of 5 by Platinum status loyalty means nothing... Did not get room upgrade as promised. Or if I did, not sure what upgrade I received as the room looked as I had booked it. Could not get early check in or late check out. Ended up spening ALL Sunday at a mall..ESP because there is no way to get a lounge chair at the poolside. 2 days (FRI and SAT) - was on a waiting list at the poolside for a lounge chair (arrived FRI at 10 and SAT at 9:30)...a little ridiculous. Never got called for FRI. For the price that was paid, you would think that the amenities would be more available. Really disappointed. Was a very expensive trip not to enjoy it thoroughly. It would be a fabolous stay - had I stayed in the room all weekend..... Great rooms, but standard W.. I don't think the W would be my hotel of choice in my next stay at Miami. May 6, 2013
Rated 2 out of 5 by GEHAns I had reserved three rooms for June 19-22. Check in time was 4pm but only one of our rooms were ready. The registration desk could not give me any sort of estimate as to why there was a delay nor could they tell me when the other rooms would be ready. I had to call the front desk repeatedly before all three rooms were ready at 630 pm, 2.5 hours after check in. In addition, the shower door in one of the rooms did not close, causing the bathroom to flood. We had to call maintenance several times and even then, it took several hours for someone to come and address the problem. Finally, I was not granted late check-out for my room. I was told I had to leave at 11am since. The poor quality of service significantly affected my stay at the W. I am not sure I will return. June 24, 2014
Rated 1 out of 5 by worst service of any spg hotel being a loyal spy member I stay at spy hotels over 50 nights each year. this is by far the worst property to stay at. the service is the main issue, the employees are, rude condescending, and really seem not to care. They act like is a privilege for you to stay at their hotel. this was discussed with the manager at the time of the stay and he offered to take care of our lunch at the pool that day and upon checking out, found out he never took the time to take care of it. I have stayed at this property numerous times over the past 4 years and it keeps getting worse. I will never return to this property after my latest experience June 7, 2013
Rated 2 out of 5 by Nice hotel, poor service I had reserved three rooms for June 19-22. Check in time was 4pm but only one of our rooms were ready. The registration desk could not give me any sort of estimate as to why there was a delay nor could they tell me when the other rooms would be ready. I had to call the front desk repeatedly before all three rooms were ready at 630 pm, 2.5 hours after check in. In addition, the shower door in one of the rooms did not close, causing the bathroom to flood. We had to call maintenance several times and even then, it took several hours for someone to come and address the problem. Finally, I was not granted late check-out for my room. I was told I had to leave at 11am since. The poor quality of service significantly affected my stay at the W. I am not sure I will return. June 24, 2014
Rated 3 out of 5 by Disappointed with the service The staff were extremely snobby and unhelpful. The hotel is so beautiful but the level of service we experienced left a lot to be desired. I requested a late checkout on the day we were leaving purely because we all had massage appointments at the bliss spa and needed to shower and get ready after that before heading to the airport and after a lot of pleading I got them to agree to an hour extra when I had a perfectly valid reason for needing more time. It surely wasn't a case of Whatever Whenever!!!! July 17, 2012
Rated 5 out of 5 by Stylish yet welcoming oasis I often find W hotels just try too hard to be cool and end up being cold instead. This hotel is effortlessly stylish, has great facilities but most importantly the staff make you welcome and are always ready to help with a smile. I stay at Starwood properties all the time, this is now on my favorites list. Would be great for fun stay with my wife or to bring whole family, the basketball court on the roof is a neat touch! Nice pool and easy access to the beach. My thanks to Delilah and Julia on the front desk, you were both excellent and very welcoming June 18, 2014
Rated 4 out of 5 by Great Hotel but watch your bill Loved the hotel and beach area that it has. Staff were very friendly and room was beautiful. I do think the hotel is a little over priced but not horrible priced. My only caution is that you check your bill at the end of the stay. I had read online about this practice and sure enough it happened to me where at the end of my stay they added a bunch of food extras that they said came from snacks in the room. They did correct the issuue but had to call multiple times and send multiple emails. June 25, 2014
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