Rated 1 out of 5 by harutun1 Poor staff response
Horrible! I booked a room with a package that include a free drink at the pool. Upon using the coupon, I was notified I had to pay for the drink ($50) and then they would take it off my bill at check out. I was concerned this wouldn't happen since they failed to provide me a proof of purchase with coupon. The waitress told me repeatedly that this would not be a problem. Sure enough, when I viewed my folio the charge was there!! I have tried calling the hotel multiple times to get this taken care of but only get a voice mail from the billing department or to speak with employees that are not able to fix the matter. This has really made the experience very poor...
June 27, 2014
Rated 1 out of 5 by marksleepless good location
The hotel was more like a wild fraternity party on the Saturday night I stayed.
June 23, 2014
Rated 5 out of 5 by Tony84 Amazing Hotel!!!
I do not particularly take the time to sit down and write a review about my experience, but after my stay I felt obliged to do so. This was my first time staying at The W in Scottsdale and I loved everything about it. I loved the ambiance, smell, decor, and how the W emits class! I felt like I was a king and was treated with the utmost respect from all of the staff. I have become a fan and will highly recommend this place to others and I am looking forward to staying at the other W locations.
I would also like to personally express my gratitude to one associate specifically. His name is Sean and he was the associate that assisted me when checking into my room. Sean exemplified world class customer service. I liked how he was friendly, and very impressionable after a very brief time of interaction. He displayed exceptional customer service and the W has definitely hired and trained a great staff.
June 23, 2014
Rated 5 out of 5 by Nada50 Perfect!
Had a girls night out and stayed at the W. The hotel was perfect. LIvely, energetic, great people watching. Ideal location for meandering about Old Town Scottsdale.
June 9, 2014
Rated 1 out of 5 by DrAJ31 Plenty of inconvenience
The hotel has no Taxis available. The poolside beds and tables are also for general public as well which add to the inconvenience for guests staying at the hotel but not having a place to sit by the pool. Noise from other rooms, hallways and groups.
June 8, 2014
Rated 5 out of 5 by LAK415 Above and beyond
I'm a huge W fan, but the Scottsdale staff was really excellent. They called me by name as I walked through the front desk area multiple times and, since it was my 25th stay, they even put a bottle of wine and a personal note in my room.
We also decided last minute to hike camelback and the nice concierge found us a bag and like 10 bottles of water to make sure we were ok in the 106 degree heat. How thoughtful!
Will definitely be back.
June 6, 2014
Rated 3 out of 5 by GroupTrip Poor Customer Service - Still Dealing With Billing Issues
Have spent way too much time on the phone dealing with this reservation. My reservation was initially lost and took hours to reestablish. I had provide billing directions which were not followed. I had given names for people in each room which were lost. Now I am sorting through credit card billing issues. Way too much of my time wasted.
Albeit very nice facilities.
June 4, 2014
Rated 2 out of 5 by J2003 Very disappointing
This hotel has all the keys for a nice stay but severely lacks when it comes to making people comfortable. We checked in around 5:00 for a nice night away with friends. Had dinner at Sushi Roku where the staff was not very pleasant or eager to make things work for a large party. Food was so so. The atmosphere was great, fun music, lively audience, fun place to party. After enjoying ourselves all night by the pool, we went to bed at around 3am. By 6 am, the small window in the shower lit up the entire bedroom like a giant light orb making me feel like I was laying outside in the sun. I don't understand why they bother with blackout shades in the room when this window is open to the sun. All the glass in the rooms is frosted which makes it glow even more than normal. Worst part about it is that they have a waterproof blackout curtain designed specifically for this window, but don't warn you ahead of time to ask. I had to call down to the desk at 6:30 in the morning and wait for a stranger to come in while standing in my robe to fix it. This hotel does NOT go out of it's way to make you comfortable. They even warn you ahead of time of the late night noise and activity. You would think they would like to make their guests comfortable the next morning by anticipating the need to sleep in.
June 2, 2014
Rated 5 out of 5 by Leon1971 My Home Away From Home!
Is it possible for a property to exceed your expectations in every possible way? YES!!!
The W Scottsdale is one of my favorite properties. I would recommend this place with full confidence to the most discriminating travelers.
Disclaimer: If you're not out to have fun, be social and feel like a VIP, this is not the place for you.
Can't wait until my next trip to the W Scottsdale!!!
May 29, 2014
Rated 5 out of 5 by cdpetrosi Our MDW tradition
We love coming to this hotel for MDW!!! The staff is awesome and the pool parties are fabulous! The pool waitresses Mallory and Alyse are the bestest! ... Totally recommend Sushi Roku happy hour / dinner.
May 28, 2014
Rated 5 out of 5 by Steveo24 AMAZING HOTEL
BEST TIME OF MY LIFE HANDS DOWN. Kudos to and amazing staff.
May 27, 2014
Rated 4 out of 5 by Rated45 Needs to offer free shuttle service for their guests
It would be nice to offer to have shuttle service to their guests. Service is offered for the nightlife and other festivities it should be offered for the guests coming from the airport a nice plus
May 20, 2014
Rated 3 out of 5 by 123Andy123 Don't stay at this hotel if you want to sleep
As a platinum SPG member I knew what I was getting into when I checked into a W. A high energy hotel.
Because of that I requested a quiet room at check in. During the second night of my stay there was a very loud party next door. The management "tried" to get them to quiet down. When that did not work they offered me free breakfast.
Since they could not get the room to quiet down I ended up giving up on sleep and checked out at 3:30AM. At this point they were very apologetic and offered me coffee…really?? Coffee because I could not sleep?
The bottom line is this is not a hotel for business travelers who want to be able to sleep. The hotel just doesn't seem to cater to us.
May 16, 2014
Rated 5 out of 5 by Golfcrazy Great amenities
Very modern and clean, beautiful pool, wonderful spa, great restaurant!
May 8, 2014
Rated 5 out of 5 by FFN1 Comfortable and convenient
The hotel is very comfortable, quiet and modern.
Good bar and amenities, an enjoyable place.
May 5, 2014
Rated 2 out of 5 by businesstraveler36 Pay attention Business Travelers
This hotels main focus is on the night life and not the Business traveler.
No platinum check in, upgrades or extended check in.
Kids screaming in the hallways late at night, parties in rooms, etc...
May 3, 2014
Rated 2 out of 5 by Murph88 Does SPG Platinum Mean Anything Any More?
I enjoyed this property...but was disappointed by the failure by the hotel to treat me like a life time Platinum guest. No acknowledgment in room, no effort to provide a room upgrade, certainly no effort to provide a Platinum experience. I stayed from Thursday thru Tuesday...plenty of time to take note of your guest. And as is par for the course, again total failure to allow redemption of the suite upgrades with an alert arriving within 24 hours of my arrival. This is a benefit which SPG continues to fail to deliver on despite long lead reservations. In fact, today I have notice that my request for a suite denied in Boston for check in tomorrow. These awards expire, yet granting of the awards is a 1 out of 10 request proposition. I continue to enjoy staying at Starwood properties, but I feel lately more "taken for granted" rather than a business traveler who Chooses to stay at a Starwood property every week somewhere in the world.
May 2, 2014
Rated 5 out of 5 by Slent1 Perfect Stay!
The rooms are phenomenal, beautiful design, great amenities, and incredibly friendly and attentive staff. Considering the room was reserved and paid for by a third party, I was relieved that the reservation and billing process went flawlessly.
May 1, 2014
Rated 5 out of 5 by josh929292 Excellent Stay!
I would first off like to say Rachael Bienz was nothing short of amazing with her on point dealer of assuring all was well. The valet and concierge were very professional and prompt. Due to my job I travel often in which I always stay at the W Hotel. This trip was another amazing adventure as always. Great rooms, nice atmosphere and amazing drinks.
April 30, 2014
Rated 2 out of 5 by AaronL Very Disappointed This Time Around
I come to Arizona at least once a month sometimes more for work and always have stated at the W, usually for proximity reasons. Its a great hotel that is clean, well kept and overall creates a nice experience.
Up until my last visit recently I have never had a complaint. Usually I am not one to comment about my stays at hotels since I have to travel so frequently or make a complaint in general, but I feel that my last stay justifies to be commented on.
On top of being in town for work it happen to fall on the time of my birthday. For that reason I decided to splurge on myself and reserved the Mega Suite for a long weekend with my girlfriend, I have heard great things about the room and was excited to experience it.
Unfortunately we arrived late Saturday night due to an expected change in flight schedules. When we tried to walk into the hotel, the security guard would not let us in and made us wait in the long line of people trying to get into the hotel who were most likely there to party at the bar and pool deck. This was non the less embarrassing waiting in the line of people holding our luggage at that late hour.
After finally getting into the hotel and before I could even check into the hotel I was told more than once that I would not be allowed up to the pool deck because I was wearing a T-Shirt. I had no previous intentions of going up there or had made any prior indications about doing so. I thought that was very rude and unprofessional.
The room was very nice looking and massive as expected. Though both sinks in the main bathroom were clogged. When I called to have them looked at, and was told someone would be there soon, no one ever came. On top of that, the carpet in the bed room was covered in stains as well as stains on the couch cushions and two of the trashcans were un-emptied We felt the impression that room had a lot of partying going on in it previously.
When I tried to check out of the hotel, the man working at the front desk literally said not more than eight words; "Do you want your bill emailed or printed?" There wasn't even the decency to ask If we enjoyed our stay or if we needed help with our bags or anything like that. There was another individual standing at the front desk next to him and had said nothing as well. She was directly looking at the both of us.
It is not the idea that I believe that just because I spend a significant amount of money on one of the largest rooms in the hotel that I should receive special treatment, but its more the principal of the fact of how we were treated. Which I felt was poorly and ignored. I felt that much of the staff I had spoken with during my stay there made my girlfriend and I feel as if it was a "Privilege" for us to be staying there.
This is an experience that I have never experienced in all the many times I have stayed at this property. But, I am sorry to say that it was a poor enough experience for me, to highly consider staying somewhere else when I come to the area again for work. Overall it was very disappointing.
April 28, 2014
Rated 5 out of 5 by Ricci Local Experience
Stayed for an evening for a girls night out. The staff was professional and pleasant. The location was perfect for nightlife or daytime shopping and food. The room was impressive (clean and modern) with a great view of the pool. Ate at the restaurant inside Sushi Roku and the food was delicious. Would highly recmmend and will definitely be back.
April 28, 2014
Rated 5 out of 5 by NicoleH32 Comfort and Quality
Great hotel for fun and relaxation. Staff is friendly and super helpful, even in the smallest of details.
April 22, 2014
Rated 3 out of 5 by Bruno2 Not for business travelers
Good rooms, but everything is loud. Dining options quite limited. Party-goers in the loud halls until 2-3am on weeknights. Amenities are good -- great showers.
April 21, 2014
Rated 5 out of 5 by Guy333 Really fun
This hotel is a great destination if you like the night life, lots of restaurants and clubs nearby, and the hotel itself is cool and inviting. We were treated like celebrities by the staff. The pool area has a fantastic party every night.
April 14, 2014
Rated 5 out of 5 by Mettebk Another amazing visit !
Dominique, Shannon and Tyler made for a memorable check in with a surprise upgrade and the amazing personal yet professional recognition and service that makes the W Scottsdale one of my most favorite W hotels. Wonderful setting, no requests to small or too big, chic crowd, fantastic A La Buble band and wonderful bar staff. I come here for business often- enjoy a quiet morning swim. Wonderful helpful morning staff as well who helped me keep track of time while exercising. Well done once again W Scotsdale ! Keep up the amazing work of dazzling your guests.
April 12, 2014
Rated 4 out of 5 by horses13 too far from airport
the hotel is too far from the airport, and the taxi fare to /from the airport expensive.
April 10, 2014
Rated 3 out of 5 by Headlakeman Not what I was expecting
Beautiful hotel. Sushi restaurant was great....location was perfect. Plenty of restaurants/bars to walk to. Don't plan on laying out at the pool on a weekend...they open the pool to the public (with a charge) so good luck with that one. Wouldn't hurt if the employees would smile and act like they were glad you were there....kind of had that "to cool for school attitude". Asked for a upgrade when checking in...she said no without even checking the computer. I called and acted like I wanted to book a room and they had several rooms above the category I booked...imagine that!
April 9, 2014
Rated 4 out of 5 by Doug10 What happened to Wheels
While I always enjoy my stays at this property one of the main benifits is Wheels. t seem the program has taken a massive step backwards and I do not know why. Lewis our regular driver was at a loss to explain the defcinetcies in the program and was actually very apologetic about the service ot being what it use to be.
Bottom line its tough to fly coach when you have been flying first class, I hope wheel can be restored to its once efficient and effective classy former self.
April 9, 2014
Rated 4 out of 5 by RobertC123 Very Nice
Rented Mega Suite. Deck was okay but lower so full pool view is better from above. If you have lots of guests the patio is perfect. Room carpet needs to be replaced. No instructions on electronics use in room. TV in bedroom comes out via switch but we had to figure that out on our own. Not sure why there are no towel hooks in shower area. No place to hang your towel after use. Seems not very green. All in all the room was great. Would suggest as well plates and other kitchen items be in room.
April 7, 2014
Rated 3 out of 5 by MMAR MMAR
Good hotel for a party where you wanted sushi at Happy hour, got bleary eyed and then went your room to pass out. I could do without the light show in the elevator; and would prefer they spent money to maintain the grout and allow for more than 8 self parking spaces.
April 4, 2014