Rated 4 out of 5 by misskim80 I love W Hong Kong
I love W Hong Kong
I always stay on W hotel in Hong Kong
I feel a good condition
However, the pool water is too bad
In winter very clean but too bad in the summer
In particular, you can see the huge hair and cigarette butts in the water
The reason was because the pool party the day before
But I like W Hong Kong Hotel
September 1, 2014
Rated 5 out of 5 by Nienkung0109 good service
We stayed in Cool Corner Room 1 night. The Room's view is so amazing that I even don't want to leave my room. Front's service was so perfact, I really thanked them.
September 1, 2014
Rated 5 out of 5 by Chris4774 W Hotel Hong Kong
My stay at W Hotel was at the end of a week long trip in China - so to have my expectations surpassed came as a most welcome surprise. Even though I was only staying one night, from check-in to check-out, I found both the staff and facilities excellent and I certainly made the most of the amazing breakfast buffet! I will return!
August 31, 2014
Rated 4 out of 5 by Vic50 Nice mix of trends comfort and high speed.
Although most of the facilities and service was up to what you get in a 5 star hotel there is a lack of personal attention for the guest compared to similar hotels in other countries like Dubai, Morocco etc.
The speed of the Chinese HK staff especially at the breakfast and reception gives you the impression of being a number too much rush no eye for detail artificial kindness and politeness. Maybe few managers on key positions with European background to give the staff weekly or even daily awareness training which is key for a hotel on your level.
I' am available just let me know.
Hope to see improvements next time.
August 29, 2014
Rated 4 out of 5 by zee74 This Hotel is very well located
- nice hip modern w feel
- concierge not really helpful. Requested them to book us a restaurant and they just said that the restaurant doesn't not need reservations and when we reached there we found out that they were closed!
August 28, 2014
Rated 5 out of 5 by Marc2828 A Jewel In HK
Only had a one night stay as a stopover on way to China BUT what a Great hotel.
From beers on the 78th floor pool deck to fabulous views of the harbour to very attentive staff.
I will be staying here again.
August 28, 2014
Rated 4 out of 5 by DParr great features
Such as comfort, clean, location and the staff are very good and make you feel welcome.
August 26, 2014
Rated 5 out of 5 by JQ2014 Excellent Hotel with excellent staff
I know how busy W Hong Kong is, but it never fails to provide promtp and attentive service to the guests. Wonderful hotel, excellent front desk staff with big smile. Special thanks to Cyndee, Kate, Terry and Jeffery for their best service which makes me feel so comfortable staying at W.
August 24, 2014
Rated 4 out of 5 by KingWong This hotel is convenient to the airport
Good hotel but location to other places are not reachable by subway.
August 23, 2014
Rated 5 out of 5 by DgLeo Fantastic Stay
Dear W Hong Kong,
Thank you so much for your excellent hospitality. I am glad that our needs were well taken care of. I am happy to be greeted by Besjon and also Jeff during my check-in, you guys are so friendly and welcoming, which is what the service industry really need. It was indeed unmistakeably heaven to be celebrating my special occasion here. i would also like to extend my thank you to the concierge for helping me with my heavy bags after shopping like mad, to the lady operator (whenever wherever service) for attending my call promptly and getting all my request done, to the room service who delivered my food on time, to the housekeeping for making my room tidy and even more wonderful.. i will definitely come back and hopefully meet you guys again.
August 18, 2014
Rated 5 out of 5 by EC55 Fantastic Beds!
Just had a single night here over the weekend.
I would like to commend the front desk staff for their service.
Booked a Spectacular room and arrived at noon, had requested for an early check-in but I understand it was based on availability, with me having no SPG status etc, the lady at check-in told me the room was still being cleaned, but there was a Fabulous room available for cash top up.
Declined to top up but asked if I could leave my bags so I can go walk around and have some food, she sent me up to the Refresh Room for a shower to freshen up. (I'm not sure if the Refresh room is part of the spa or swimming pool? Did not try both this trip. Will definitely do so next time.)
That Refresh room was fantastic, there were nice showers, steam and sauna rooms and a jacuzzi right up against huge windows looking into Kowloon, granted it was a 'City view' but still, this was basically a bathroom on the 73rd floor so it was nice! Spent a bit longer than I expected taking a shower.
After some food at the mall nearby (30 minutes), decided to try my luck back at the front desk. The same lady saw me approach and came up to me and said that there was a problem with the original room they were cleaning up for me so they upgraded me to the Fabulous one they offered earlier. My keys were already cut and waiting at the front desk and when I made my way up, my bags were already there.
Well, the room was very good, but to be honest I probably would not pay for this upgraded view, sure it was a clear view of the harbour, just not Victoria Harbour with the Hong Kong skyline. More of a local port view and overlooks the entrance to the West harbour crossing.
That being said, the hardware was fantastic. I loved the bed, but just couldn't figure out where the pillow menu was, next time on a longer stay I'd be sure to ask for one from the Whatever/Whenever guys.
I definitely will be back.
August 10, 2014
Rated 5 out of 5 by TorontoDoc Simply awesome!
My wife and I stayed at the W Hong Kong in February 2013 while visiting relatives. The hotel is situated above the Elements shopping centre in Kowloon. It is on the Airport Express MTR line, which makes it easy and convenient to arrive from the airport - just ride a couple of stops and you've arrived, go up a couple of floors from the train, no need to go outside. Also, when you fly out, you can actually get your boarding pass and check your bags right in the MTR station - no need to lug bags back to the airport!
The service was excellent, and our "Fabulous" Room overlooked the Hong Kong harbour. It was beautifully appointed with an "enchanted forest" theme. My wife appreciated the serene robin's egg blue tones of the walls, with an applique of tiny branches and leaves. The room is configurable to close off the bathroom with sliding glass panels. Storage is well-designed to store two large suitcases without taking up floor space. The view overlooks the west side of Victoria Harbour with shipping vessels in the foreground and Lantau Island in the distance. It's not the classic south view of the harbour which shows all the brightly lit buildings of Hong Kong, but on high floors you don't see much of the shipping vessels and the sunsets are beautiful.
The gym was well-equipped with machines and free weights, as well as a Kinect system. Also, a personal trainer was available daily. The view from the gym overlooks Victoria Harbour with Hong Kong in the background, though the landscape is partially obscured by the ICC Tower. The spa was wonderful - my wife loved the steam room and sauna. The Bliss spa services were not cheap but the massages were excellent and the pre-spa relaxation room was very peaceful. The rooftop pool was incredible - highest swimming pool in Hong Kong, with views to the South and East. The mosaic tile pattern on the walls surrounding the pool deck is beautiful, with tiny butterflies flying out of a seashell. The hottub looks out over Victoria Harbour.
The breakfast buffet at Kitchen was something we really looked forward to each morning. There were so many unconventional and delicious foods available that we had never seen at any other hotel buffet! Matcha green tea gluten-free muffins, chocolate-infused bircher muesli, custom house-infused herbal olive oils - all surprising and tasty culinary discoveries.
The decor around the hotel was creative and fascinating. Everything from a giant round pillar made up of many tiny golden eggs in the Kitchen restaurant, to a pink sculpture of a peacock made of recycled bicycle parts in the lobby.
Overall, this is our favourite hotel in Asia. If you are planning a trip to Hong Kong, definitely check it out!
August 10, 2014
Rated 5 out of 5 by francis74 GREAT staff. GREAT room
Excellent staff. Especially SPG Specialist Sammy Yick always demonstrate what true hospitality means. Her dedication and service above self attitude put our priority and comfort in front of everything else. This makes great difference. I really appreciate Sammy's service all these year all the time. She is one of the key we choose to stay with W Hong Kong all these years.
August 10, 2014
Rated 5 out of 5 by BallDontLie Comfortable stay
Comfortable stay with easy access to shopping, airport and city
August 9, 2014
Rated 5 out of 5 by ken101 Pleasent surprise
Great hotel. Great friendly staff
August 8, 2014
Rated 4 out of 5 by Jucy surprisingly cool hotel
amenties and facilities are interesting, handy phone is a cool feature.
August 8, 2014
Rated 5 out of 5 by Graham66 WOW
W HK is the best hotel in HK form service to room ties food and overall feel. It is the place to stay. From the amazing wet deck to the woo bar and the kitchen this place is amazing. Most of all what makes it is the team. Well done!
August 6, 2014
Rated 5 out of 5 by Brycew Dear "The W" Hotel
Dear "The W" Hotel,
I did not enjoy my stay with you in Hong Kong. What with all the spectacular views, attentive staff, and numerous pleasant amenities, I couldn't stop worrying that I would like everything so much that I'd be ruined from enjoying any other hotel ever again.
You put a smartphone in my room that included unlimited local calls and 3G data with instructions that I could take it into the city with me and use it during my stay for free. It already had Wechat installed, so was useful for finding the friends I was meeting up with. And I used the Maps app to find my way back. Now, what am I supposed to do when the next hotel I stay at doesn't give me a local smartphone?
My suite had two bathrooms, which caused me untold angst. I was extremely confused as to which one I was supposed to use! Two bathrooms is one too many, in my opinion. Also, at hotels in my country, they expect guests to fetch their own ice from the ice machine. When I returned home last night, I found that the ice bucket had been filled, just in case I wanted any. I'm going to expect that every time from now on. Thanks a lot.
The wake up call I requested turned out to have an actual person at the other end of the line. But I couldn't hang up because he wouldn't stop giving me useful information like the day's weather forecast and where I could get breakfast.
And speaking of breakfast, there were far too many options. I couldn't decide whether I wanted to drink fresh mango juice, fresh squeezed grapefruit juice, coconut water, lemongrass-basil infused water, the list goes on. I was overwhelmed by the entire row of creative pastries, like green tea muffins and white chocolate-filled doughnuts. And just to play with me, you put jars of candy and cookies in between the pastries. Candy at breakfast!?! I wanted to try it all, but I only have one stomach and I just wasn't hungry enough after filling up on fresh fruit, sautéed vegetables, dim sum, sushi, and the other supposed breakfast food that you all put such effort into preparing.
One more thing, why did you have to build your hotel so that the airport express train station is basically in the same building? Great, I didn't even have to go outside to get to the airport, so I didn't even need the weather information your guy gave me this morning.
Now every time I have to stay at another hotel, I'll wish I was at The W in Hong Kong enjoying the breathtaking views from the 31st floor. No other hotel I've ever experienced compares, so thanks for nothing. You guys had better clean up your act. You've made me want to come back again very soon. If that was your goal, then bravo.
Angry that I have to leave,
August 5, 2014
Rated 5 out of 5 by Jackson123 Model Hotel
Great location and well connect with kowloon station
August 5, 2014
Rated 5 out of 5 by Kopitekid Couteous and Staff Professionalism
No denying, the W Hong Kong is a good property, with good facilities. Yet, the increasing frequency of my stays is down to this Hotels staff service levels more than anything else.
From Management, to Sammy on the front Desk to the housekeeper, all levels of staff have been exceptional during my last few stays. Prompt response to requests and acknowledging patronage whether I'm on Business or with family is what makes this a 5 star experience for me.... A parting shot however is I wish they would change their phones and reset/switch off the alarm clocks from previous guests.
August 5, 2014
Rated 5 out of 5 by Greends 5 Star Hotel & 5 Star Service
We found the W Hotel, to be a 5 star hotel but without the often 5 star 'stuffiness'. Unlike many 5 star HK hotels, the staff were always very friendly and helpful. With its position at the Airport Express Station perfect for access to the airport and all of HK - easy, comfortable, luxurious and friendly........perfect.AAA++
August 5, 2014
Rated 3 out of 5 by prad overpriced
The staff seems to be inexperienced and do not have the finesse of a 5 star deluxe hotel..Had to downgrade myself from cool corner room to a fabulous room, because of not so good view from the supposedly prized room.There was confusion whether the wifi was free or not, with different staff saying different things.no water or welcome drink was offered to us, though later we discovered that it was placed opposite other check in counter.
The harbour view from fabulous room was good. the pool on 76th floor was good with infinity pool feeling, but again no changing rooms were available there.The lobby disappoints.
August 4, 2014
Rated 5 out of 5 by Choiyc00521 Sophisticated
This hotel is for people who are likely to enjoy the recent trend. Especially for young people. I love those moods. And food at a pool bar was so delicious!
August 4, 2014
Rated 5 out of 5 by CMCJKT Excellent is the word for W HongKong Hotel
Excellent all-around from the location, the facilities, the staff!!!!
August 4, 2014
Rated 5 out of 5 by bluedew expensive, but you sure get what you paid for
W hotel is located very near the Kowloon MTR/airport express station which makes it very convenient to get around. Shopping heavens like Kowloon and TST are also a taxi ride (approx 40 hkd) away, or you can also opt to take the hotel shuttle bus to TST. The hotel is located right inside the gigantic high-end ELEMENTS shopping mall so there is always things to do.
In terms of hotel amenities, W hotel has its own restaurants, bar, roof-top swimming pool with a view to boast, and also its own spa and gym. wifi was provided in common areas but you would have to pay if you want it in your room.
When I reached there were friendly hotel staff helping me with the luggage and check-in. My room was a big and beautiful room overlooking the harbour, and i was blown away by the beautiful interior. The bath area is equipped with a standing shower area, a bathtub (with tv), and the toilet area. The sink area had a magnifying mirror, hairdryer, and all the basic items like shampoo, soap, facial cleanser and more. I noticed that they were not the unbranded kinds seen in other hotels but they were all from the brand BLISS, and i really adored the smell. I liked the digital weighing scale as well.
The cupboard had many hangers, and even a iron and ironing board. My room came with a nice and comfy king sized bed, and a big flat screen tv with many tv channels. I was surprised to find the fridge stocked up with all sorts of drinks (not free of course), and there was even a mini wine bar hidden in the cupboards. There was also a mini snack box filled with many tempting items. For those without spare money to spend, you can always help yourself to the 2 free bottles of mineral drinking water, or brew your own tea/coffee with the flask with the free bags of coffee and tea. What was interesting for me was that there were 3 lighting options for the room - day (all lights were on), night (dimmer environment) and then dream (all lights off). This saved me the trouble of going around the room and choosing lights to leave on during the night.
Room service was prompt. The food I ordered always came within 30 minutes, and the clothes I sent for laundry came back nice and fresh within the day itself. I also loved the personal written notes on the first, 2nd and last day of my stay, and also the free chocolates that were given daily. On the day that I checked out I was also able to leave my luggage with the counter.
So all in all I would really recommend this hotel to anyone who has a budget to spare :)
August 4, 2014
Rated 5 out of 5 by vincentg88 Excellent Hotel
I love this hotel as its room is homely designed with great ocean view. The location is also excellent as it has a big shopping center with cinema, which is convenient for shopping and leisure.
I will come back to this hotel when i returned to hong kong, as the staff was excellent in taking care of us.
August 3, 2014
Rated 5 out of 5 by Bryan89 Best hotel in Hong kong!
Special thanks goes to Mr. Hilderbrand, Mr. Simon and team. My stay was perfect, absolutely loved the room, the food and the pool. It is always a very positive experience whenever i stayed at the W HK, definitely the best hotel in Hong Kong! nothing is too much for the service staff!
August 2, 2014
Rated 5 out of 5 by andrenacci Best hotel on the planet!
I have been travelling to HK quite frequently in the last 6 momths and I have always stayed at W Hotel - easy access from airport, good location next to Elements and overall 'feeling'. Every time I return to the hotel - I guess more impressed by the quality of service and attention to detail.
In my last stay the hotel was running at full capacity - and i was upgraded to a marvelous corner suite. W Hotel could have rejected my reservation however they really looked after me..!!
it will take A LOT to make me visit another hotel!
July 30, 2014
Rated 5 out of 5 by LNLN Great experience in this hotel
I love the liveliness in this hotel. It lifted my spirit once stepped inside the hotel with the deco and greetings from the staff.
July 29, 2014
Rated 5 out of 5 by Icam Wonderful Views and Attentive Staff
Back for the 2nd time within 2 months , and impressed with the staff attention to details... such as (i) given a high floor room with a wonderful view as my husband is an avid photographer .... and (ii) when the unavoidable situation occurred where another guest threw up in the lift we were in - there was a nice apologetic card & fruit platter sent to the room.... (iii) when I left my iphone cable in the previous visit - it was promptly sent back to me !
July 29, 2014