Rated 5 out of 5 by Robert70 Excellent Hotel
Excellent from the time I stepped out of the taxi until they arranged a taxi for my departure
December 19, 2012
Rated 5 out of 5 by DowntownMike Great Staff
The staff at the W Hotel Downtown are exceptional and made the stay that much more awesome.
January 15, 2013
Rated 5 out of 5 by TYLER222 NYC Escape
A Fantastic place where you can unwind, come alive or just recouperate from a frantic day!
January 17, 2013
Rated 5 out of 5 by Keith53 Awesome hotel
This hotel was awesome. Great facility, great location and GREAT PEOPLE!
October 10, 2013
Rated 5 out of 5 by Aventus84 Best Service
the staff was very attentive and the view was AMAZING!!!
August 6, 2013
Rated 4 out of 5 by SEKCali Great location, other aspects need improvement
Hotel is in great location near Ground Zero. Very modern, chic hotel, but found it focused on a younger crowd. Public areas closed off twice while there for events (lobby & bar). One event had extremely loud music making it uncomfortable getting to room. Elevator issues while there, but staff sent letter of explanation with drink coupons. Ate breakfast three three times in BLT restaurant and while food was really good, service was terrible. Twice food was prepared wrong and getting them to come around after dropping off food to refill anything or to check on you fell short of acceptable. The front desk staff was unfriendly during check-in and check-out.
June 26, 2014
Rated 5 out of 5 by SPGmomo Best, shiniest downtown hotel
The W was awesome!!! Never mind that the lobby is actually on another floor; once you walk through, you will notice how lush and comfy the whole place looks with lots of pillows and mood lighting.The gentleman who checked me in was friendly and assigned me a great room and offered late check-out. Room itself was small as per the NYC standard but was very clean, had a great bed, and unbeatable wall to ceiling views of downtown. Only snag was that I was charged for a bottle of water that was supposedly offered as complimentary for SPG Gold & Plat.
Try: BLT Bar & Grill downstairs, good food overall but the tuna tartar is sublime!
December 10, 2011
Rated 2 out of 5 by mrkvrd Bad experience
I stayed at W Downtown twice in February. First stay 26th to 1st and second stay from 2nd to 3rd. I was SPG Platinum at the time, now I'm SPG Gold
First let me explain that I am Danish and my style is very Scandinavian. Meaning that I look nothing like what americans would consider rich or wealthy. Wether o not I am wealthy is not import to me and shouldn't be to any member of the hotel staff either.
The first stay was not very pleasant at all. When I checked in there were two guys on duty. Although there was no guests other than me and one woman in the lobby, the staff was almost not bothered looking my way for checking me in. The guy checking me in seemed indolent and indifferent to what he was doing. I asked if he could upgrade me to a nice room, and he mumbled a yes. When he ran my mastercard he said there was a problem with it, so I had to call my bank in Denmark and they said there was no problem and that the problem was at the hotel. Sure thing, had he only bothered to swipe the card again I wouldn't have had to call my bank in Denmark since it worked perfectly. I didn't get a room right away since the hotels was full, which is understandable as I came early. I sat in the lobby and asked if they could tell me when the room was ready. The didn't tell, so after a some time I went and asked myself, and the room was ready… I got to the room and it seemed I didn't get the upgrade so I asked and they said it was an upgraded room. As I don't know the rest of the rooms I had to accept that it was an upgraded room and maybe it is, but a tiny upgrade I must say. After being in the room for a while I remembered that no one asked me what I wanted for my amenity gift, so I called the reception. I said I would like to do the breakfast for my SPG Platinum gift which they had forgotten to ask about, but to my surprise the answer was that the hotel did not offer any amenity. I argued that it is standard in SPG Platinum, but that didn't help, there was nothing of the kind. I found out later that this was a direct lie.
The second stay was a very nice experience. I was greeted by a friendly doorman and a very nice woman when I checked in who instantly upgraded me to a cool corner room, and asked what I wanted for my amenity gift. So you can imagine my surprise when I asked her if she could really offer me breakfast as amenity and she confirmed, with an "of cause"..! I had an appointment the morning after so I didn't need the breakfast and took the point, but it surely was offered to me by the nice woman.
I currently bank more than 155.000 starpoints, so I would say I am a very good and loyal starwood guest. i do like the location and the decor of the W Downtown but since I feel ripped from 3*breakfast and feel that the weekday staff are attendant to what they falsely consider class, namely the visibly rich, I will be choosing friendlier hotels in the future for my increasingly frequent stays in Manhattan. If these were my staff, they would be gently told to get there noses out of the sky relatively fast.
I did email the above to the GM directly before posting this review, as I feel it is always fair that people and businesses have a chance to make up for a bad experience and I wanted to give him a chance to reimburse me the 3*Breakfast I was excluded from. I received no answer yet
March 6, 2013
Rated 2 out of 5 by Jake737 Nice Hotel, Service lacking
My girlfriend and I stayed here for two nights. We were excited because of the location by Wall Street and the 9/11 Memorial. And the location is great. It was the best part of the stay. The room, bar and restaurant were what you would expect from a W hotel. They were good, but not great. Service in bar and front desk staff was surprisingly poor. I won't repeat.
December 8, 2014
Rated 2 out of 5 by T4942 Unhappily Surprised
I normally enjoy the W Hotels, but this stay was particularly disappointing. I checked in at 2am, when my colleague and I got to the front desk there was only one employee available. The other employee was eating a meal and carrying on a loud and garish conversation. It took the one employee about 15 minutes to check me in although I was only staying for one night. When I got to my room, I noticed a suspicious smell which I then found out was cigarette smoke. After a long day of work, my rooms had to be switched. The new room was near the street which made it near impossible to sleep. I checked out at 11am. I don't think I will ever stay at this location again.
April 11, 2014
Rated 4 out of 5 by meaxling Solid Choice
I always like this W. It seems a little more laid back for Manhattan which I enjoy. I love the location which is a short walk from a lot of great restaurants and shopping and I have never had any problem at all with this property. The lobby décor is a bit club-like but the rooms are comfortable and look modern and clean. This is my first stay where I didn't over look the WTC site and the view was nothing to speak of. That was a bit of a bummer as a platinum member who loves a view. On the flip side Whatever/Whenever pulled through wonderfully when I needed something quick bringing it to my room shortly.
August 20, 2014
Rated 4 out of 5 by NYtraveler Great hotel
Hotel is nice and new. Lobby is a bit too dark in the evenings and access to the gym is a little awkward since you have have to change elevators and walk through the lobby - especially in the evenings when they have a DJ in the lobby...
The staff is ok, most are very nice but have ran into a couple that needs work. It's a little unprofessional when the check in clerk is resting his leg on the shelf behind the desk.
Also requested a paper print out of the checkout folio - was told they don't print out due to being "green" now. But yet the person next to me received one upon request. It's great you want to be green but I should still be able to get a print out if requested.
January 9, 2012
Rated 4 out of 5 by spgfan60 Good location
Liked the location for my business purposes. Be aware of high tourist traffic due to 9/11 memorial across the street. Was disappointed when checking out. There was a guest in front of me and the 2 people working the front desk were in a conversation with that individual. I smiled at one of them and got acknowledged, but no service. I had to go up to her to get her attention to check out. Was surprising as this has not been the case int he past. Overall, like this W. Be foewarned the lobby is on the same floor as the bar and this is a meet for drinks type of bar. A little startling when you get off the elevator.
June 30, 2013
Rated 2 out of 5 by stpeteflorida54 A bit disappointed
This hotel is definitely showing its age as the room was quite beat up and over all the hotel felt very dated and cold.
December 8, 2014
Rated 5 out of 5 by LindaTheRealtor Simply Fabulous!!
What an awesome experience! This was our 1st time staying at a W hotel & it certainly won't be our last. This was the most accommodating hotel that my husband & I have ever stayed at. The staff was very friendly, courteous, & exceeded our expectations w/ service! Our boys (1 in college-1 senior in HS) don't want to hang with us much anymore---so my husband & I are reacquainting with each other & want to do some traveling We've been to all of our sons football games, parent teacher conferences, school "stuff", track meets-----we never missed anything!!. We will be going to Miami after football season & plan on staying at the W Hotel in Miami Beach & enjoying "our life" again!!
August 25, 2013
Rated 3 out of 5 by Phxmoon Pleasure not business
If you're traveling for pleasure, this is a good choice. Its located close to Battery Park, the statue of liberty, the 9/11 Memorial and if you're up for a walk... good shopping. If you're traveling for business, take your ear plugs!! The bar/night club (located on the 5th floor) has a great outdoor bar with good views but the sounds of loud music and club goers will keep you up (even on the 15th floor!) Not good when you have to get up early for work. The service was not the best. The staff wasn't rude, but seemed to pretty much care less if you are there. I'd go back... for a personl trip only next time.
September 1, 2012
Rated 5 out of 5 by CareyOD Comfort and style collide!
You can never quite put your finger on what makes a hotel room comfortable for sleeping, but whatever fairy dust does the trick is evident at the W Downtown. Style is part of the W's DNA so I'm not going to spend time talking about it. It's a W, mmm-m-m-kay? I think their beds and bedding, especially top quality pillows, makes the bed ultra-comfortable for sleeping. Two thickness of shades on the windows gives you a choice of how light or dark you want the room, but that FULL ON comfort of the beds and bedding does the trick. And what's more luxurious, when you think about it, than a great night's sleep?
May 16, 2013
Rated 3 out of 5 by ewho40 Fell Short - Focus on housekeeping
I stay in hotels about 70 nights per year, and this was the first time EVER that the TV remote control was not in the room! They delivered a replacement quickly, but I shouldn't have had to ask for one- housekeeping should have noticed that when they cleaned the room before I arrived. I also found a pack of gum that someone left behind in a drawer, so I believe that housekeeping needs to do a better job checking rooms before they turn them over. I wasn't going to say anything but I received an updated folio and I got charged for snacks that I did not eat, so lets hope my bill gets adjusted quickly.
January 31, 2014
Rated 5 out of 5 by MrsA WEEKEND STAY WAS PERFECT
I would like to say that my stay at this hotel was perfect, my checkin was smooth, the room had a slight issue but "Casey" front desk manger resolved the issue extremely quick by moving me to an even better room with a 100 times better view and Also sent up a bottle of wine for the inconvenience.. the concierge was extremely helpful and knowledgeable. she made our touring the area so easy. In total the staff was A1, the view is location is right in the heart of financial district across the street from world trade center. I would definitely recommend this hotel to any and everyone looking for a classy staff, SPG recognition and quality stay overall. you can tell that this hotel has a true Leader in there GM. i'll be back again soon.
October 8, 2014
Rated 3 out of 5 by BusinessTravel44 Private parties should not supercede guest
Great hotel, expect for the bullies that attempt to control something that doesn't need to be controlled. I got to the 5th floor, started walking towards the elevator to head to my room, half way there some "security" guy for what was apparently a private party gets in my face and ask me "can I help you?"... he asked if I had a room at the hotel, to which i responded yes, then he told me to back track go around the lobby to get to the elevator... i was roughly 10 feet from the elevator door... i rolled my eyes and thought to myself the W needs to rain in these "thoughness" factor... ridiculous
December 14, 2012
Rated 1 out of 5 by HW101 Beautiful hotel where I stay often --- poor experience
Given I spend a ton of nights here---as a platinum guest--I expect a decent upgrade. Even when the hotel is half empty like it is today get stuck on a low floor with lots of construction noise. Really hard to get decent sleep here.
Either the service is poor or they are understtaffed. Because when I ask for service in the lounge takes for ever and I keep having to call out to the staff running round. Its empty for crying out loud.
Super convenient if you want to walk to Wall Street. But given their poor track record wont be staying here any more. There is no life in the evenings or weekends around here in the evening or on weekends.
The hotel is new though-- really nice amenities. Too bad.
September 7, 2013
Rated 3 out of 5 by agfan Disappointing stay
Have stayed at this hotel before and enjoyed it, but this stay disappointed. I was told that the hotel has no standard suites, so upgrade poissibilities for SPG Plat members are limited. "Cool corner" room on low floor was tiny and ice machine was in hall directly across from my door. Moved to a spectacular room on higher floor, but hallway smelled strongly of food odors throughout the stay, like people were cooking in thier rooms. I understand it's NYC, rooms are small and rates are high, but other NYC Starwood options are nicer, has better upgrades, and better rates.
December 13, 2012
Rated 5 out of 5 by ColonelKurtz Great hotel for business travelers
The service at this hotel is exceptional. I find the staff extremely professional, courteous, and willing to go out of their way to make my life a bit easier, which I really appreciate. I have been staying at this hotel weekly for 6 months and have not had a single bad stay. I have never had an issue with room cleanliness, hallway noise, or anything of that sort. It's really a tight ship.
The location is convenient to 4 different subway lines, making it relatively easy to get anywhere south of 90th street within 15-30 minutes.
For a NYC hotel, the rooms are very quiet in the evenings. Not quite a visit to the countryside, but significantly better than staying in midtown. The views of the WTC are gorgeous. The breakfast at BLT Grill is fantastic (as is the service over there).
The gym facilities are middle of the road for a hotel. Equipment is clean and usually in working order. One could find a bigger gym at the W on Lexington Avenue, but this one gets the job done.
Overall, this is probably the best W Hotel property I have ever visited.
November 25, 2014
Rated 4 out of 5 by Traveler1713 Nice hotel, but loud on lower floors
Without any head's up, the manager checked us into a room on the 6th floor (essentially the 1st floor in this hotel) which was right above the lobby where a DJ plays on saturday evenings.
We didn't realize this until we returned to our room after an afternoon out & a late dinner. Combined with the constant elevator hum right outside, it made for a noisy late night.
November 18, 2014
Rated 3 out of 5 by Bernarda This time the hotel has not impressed me.
I am a returning guest. This hotel has some great features but also some weaknesses. This time clearly the weaknesses were so annoying that I downgraded my rating. First, to the good points: the rooms are very small but cut in a way that you have much storage room. also, bathrooms are new and the showers are great. Unfortunately, this time no vanity kids rubber bands or anything else was available unlike in other properties. Attitude of staff this time was "learned polite" but not friendly or accommodating. The most annoying part, however, was breakfast. I opted for platinum amenity breakfast and was sent to the 2nd floor. There I ate from a little breakfast buffet with limited assortment for two days without anybody approaching me for a welcome or any desires. On the 3rd morning, after preparing my plate, I was approached by a lady who told me this breakfast was only for a private party (including the last two days). How very embarrassing. I was told to leave my plate and go to the 1st floor. There, it took over half an hour to get me breakfast (btw, cinnamon raison bagels are NOT part of a platinum breakfast). Honestly, it is not so difficult to provide guests with the feeling they are welcome. This is certainly not the way to , Just work on it a little.
November 30, 2014
Rated 3 out of 5 by roadglide12 Rude Waitress in bar on the 5th floor.
Saturday afternoon we were with our group on the outdoor terrace. My wife went to the bar and ordered 3 drinks. The bartender told my wife that she would get someone to help her carry the drinks outside. She asked a waitress named Kate to help her. Kate said that she could get her a tray. In my opinion for a hotel that in nearly $300 a night and when you are paying $36.00 for 3 drinks, the staff should be a little more accommodating. Who would ever off a guest their own tray? Another waitress came to retrieve the tray and apologized for Kate's behavior. She went on to say that it was an issue they have every Spring because the management opens the terrace too early. Apparently because we were having drinks on the Terrace, we had to get our own and Kate was unwilling to help in anyway. The issues that staff and management are having should not be taken out on a paying customer. That was a terrible way to treat a guest. When my wife confronted her about it, she laughed at here.
April 1, 2013
Rated 2 out of 5 by jdb1010 MInibar Scam
Have stayed at this hotel frequently - probably 5-10 times a year. For the last five or more visits, I always have erroneous minibar charges after I leave. Have to xcall up and have the bill adjusted, have a delay in expense reimbursement because the charges dont match the bill, a major headache. It has happened so freqnetly of late that I am beginning to believe its intentionally a way of hyping revenue at this property. Ready to never stay there again. Don't if this is a way og getting incremental revenue because people think its too much trouble to dispute a $15 charge.
May 15, 2014
Rated 4 out of 5 by jonb Overall the hotel looks to need a little freshning up....
The staff at the hotel were excellent! From the doorman to the housekeeping personale, everyone was superb. I was hoever a little surprised at the apparent lackk of general housekeeping. Having stayed at the other W locations in the city as well as other cities, this one appeared to need a fresh coat of paint in some areas and new carpet in others. Just didn't have that W feel to me.... Everything is usually spot on but in this location I get the feeling that things weere rushed... fixtured looked worn and old and the smell in some areas was unpleasant. Very dissapointed!
October 1, 2012
Rated 4 out of 5 by Rose3201 A view next to none.
The staff were welcoming and friendly. The lounge and evening drink area was cozy, yet with such trendy, artistic design, especially the constant changing lighting with the nicely made drinks really take you out of the normal life mode, and sitting arrangements were comfortable enough to just sink in and relax.
Room, thou not big, it reaches a W expectation, amenities sufficient, bed comfortable.
View, overlooking the Ground Zero Memorial, was what brought my stay here, and I wouldn't trade it for anything else.
October 8, 2014
Rated 3 out of 5 by newyork Left a little to be desired
The corner view room was a nice experience - clean and neat with everything working. There are not power outlets by the bed so your phone has to be across the room and little things like the quality of toilet paper were a little less ideal than other locations.
The employees I met personally were all very friendly and helpful, however when I called the finance dept after my stay to question a charge on my bill, it was a very unhelpful and negative conversation (i.e. how do you prove something after the fact). The front desk manager did eventually resolve the issue.
February 6, 2013