Rated 2 out of 5 by Robb2103 Unhelpful staff and small rooms
Being a frequent traveler I expect certain things such as sinks in the bathroom and a window that opens to actual open space. This is NOT the case with the W Washington DC. The rooms are so small that the sink for the bathroom is in the hallway of your room (in standard rooms) and the window is frosted to hide the courtyard that contains all the HVAC and electrical units. The rooms are like a small cruise ship cabin and not a W hotel.
Considering I was staying for an entire week I thought I would talk to the front desk. Did I get the reasonable response? NO. I was told that it is a historic hotel, they don’t have any larger rooms available and I should come back every morning and see if they had any rooms. Did I mention that this was my home away from home for 7 days? The rest of the details are unimportant but I did go back a few times until I just got plain frustrated. Each time the answer was…it’s a historic hotel.
Anyhow, I have never gone to ask for a upgrade. Keep in mind I just want a room big enough to have a sink in the bathroom and to actually see the outside and/or have fresh air. I feel like the staff not only don’t understand the awkwardness of the rooms but they really don’t care that I chose to stay at Starwood properties when I frequently travel.
I understand that it’s an old building. The elevators are small and there are some quirks. W should have remodeled the rooms to be bigger or when someone books a room something should be said and customers should be warned. If I would have known I would have just booked a real sized room…not a Malibu Barbie cruise ship cabin.
If they can fix this the hotel is awesome. It is the closest hotel to the White House, the rooftop bar is really nice, the lobby is way chic and it has all the other W touches.
July 12, 2014
Rated 5 out of 5 by midwife14 enjoyed my stay
loved the amenities/. spa was great
July 2, 2014
Rated 5 out of 5 by QueenB84 Great place to party and sleep
Can't recommend a better place to party upstairs and be able to come down easily to your room and pass out. Beds are very comfy and the views and location can't be beat!
June 25, 2014
Rated 5 out of 5 by Dani324 Excellent Experience
I Spent a night in the WOW suite. It was phenomenal, the staff was so friendly and super accommodating especially considering the fact that we had many requests throughout the evening.
June 23, 2014
Rated 5 out of 5 by DC27 Excellent Hotel, Excellent Staff
This review is long delayed, but I wanted to recognize the excellent hotel staff at the W Washington D.C.
I came to the hotel in April to celebrate my anniversary, and this hotel helped make the occasion even more special. The rooms are beautiful, and the location is great.
I wanted to specifically thank Cody, the W Insider, for his exceptional hospitality. From the moment that I booked the stay, until we checked out of the hotel, his efforts made our stay very memorable.
July 10, 2012
Rated 3 out of 5 by LeadfootLizzie Not worth the money
I am willing to pay a premium when it is worth it but this was not. The room was crowded, I bumped my shin a lot. It also felt a bit dingy.
The food was a C- at best. I ate Room Service (which was kindly comped because I was left waiting in the hall for 25 minutes for a new key.) I also ate at the POV terrace - neither the food nor drink were worth the prices, more importantly they just were not good and the view did not make up for it.
Finally - the door and bell staff were at odds with each other and it was uncomfortable to watch and hear them fight over tips- all the while NOT holding the door.
I will not return.
July 18, 2014
Rated 3 out of 5 by AccusedFraudster Front desk staff need better training
I checked in for my Anniversary weekend on a Friday morning around 2am. The front desk then asked me if I had another Starfriend letter (which entitles me to a discounted rate). I told them it should already be in their possession via fax. Then they told me that it looks counterfeit, they needed me to produce another one! I told them to follow proper procedures of verifying the legitimacy of the letter before they make a determination of its authenticity. After they did their due diligence, they confirmed that it was legitimate. Being my first time at the hotel with my fiancé, it was embarrassing when they accused me of faxing a fraudulent letter before they checked. This left a bad taste in my mouth. The overnight staff could use some training on professionalism & courtesy! The room itself was spectacular and the hotel is great. They just need better staff!
July 1, 2013
Rated 3 out of 5 by RJS1 needs some additional Work to earn the W respect
For a W, I must say that I was underWhelmed.
While I do appreciate that this hotel was an acquisition of an older property with a massive facelift, regretfully the underlying cracks are visible in the façade.
The staff are marvelous, from the Bell/Valet staff to the Front Desk. SPG care was provided in the form of an upgrade, and I must say I appreciated it, because if the room I received was an "upgrade" of my original, I'd never want to stay here as a regular traveler. Small, cramped, and overall tolerable for a one-night ricochet into town for business.
The rooftop bar is nice, and quite cozy even in the winter with the tarp up and the heaters on full blast. Perfect for a Remy or Bailey's to warm up with, although the misery on the faces of the servers dulled the pleasure of my stay.
Overall - I'm a sucker for SPG, and this place did well enough by me that I'm not going to miserably lambast it, but I'm not going to be rushing back anytime soon. There are better SPG properties to stay at in DC.
December 22, 2011
Rated 2 out of 5 by metaverse High price for very little
Checked into the hotel, hallways were littered with trays, and glasses from the weekend activity. Never changed over the course of my stay. Perpetual trays, and trash in the hallways for 4 nights. Dresser in closet did not open due to closet doors not opening far enough, can't believe it was never noticed before. If you want to overpay for a room in center city DC, look for one where the stay pays attention to the details.
December 7, 2013
Rated 2 out of 5 by Schnubbelino Great Location - Great Rooftop - So/So Service
The hotel is in an unbeatable location, but management needs to decide if they want to be a night club or a hotel. Responsiveness of staff was not up to expectations, housekeeping on one day failed totally, internet access in room was intermittent throughout stay, reaturant wait staff could not care less about customers. what really sels this place is the location.
April 23, 2014
Rated 5 out of 5 by RyanPSPG The Extra Mile
I have stayed here many, many times on business and have always loved it, but my last stay left me needing to post a review. This trip was special. I brought my wife and 2 daughters with me and the entire staff was exceptionally great; ensuring every little detail of our trip was perfect.
Blair, at the living room bar, was so thoughtful. She always had juice ready for my girls and cocktails ready for me and my wife during nap time.
Our Insider, Zineb, and the What/when staff handled everything we could throw at them, with speed and accuracy.
With such amazing service, that makes you feel at home, you might forget you are in a hotel. That is, if it weren't for the stunning view of the Washington monument out the window of our room, or the view of the White House next door from the rooftop bar.
For all my stays, but this last one especially...
Truly a great hotel.
December 19, 2013
Rated 5 out of 5 by TravelingMan How to enjoy a Suite Night upgrade...
I have stayed at this hotel a few times and the location is ideal if you're doing most anything in DC. I had a Suite night award to use and was able to make it happen for this trip. They upgraded me to a Marvelous Suite with a great view of the Washington Monument and a few other DC landmarks. Big room, well appointed and enjoyed it fully. Had lunch and breakfast at J&G, also very well done.
January 23, 2014
Rated 5 out of 5 by DWfromLA Wonderful!
This is my favorite hotel, period ... anywhere (and I travel a lot). The staff at this hotel have great pride in the level of service. The Welcome desk staff was just terrific. I hosted a small event at POV and dined at J&G Steakhouse -- and the staff was terrific. Although I haven't stayed as much since I relocated (temporarily) to DC, I was reminded last week why the W DC is my favorite.
December 19, 2011
Rated 2 out of 5 by Carsten17 Great location, but service not up to par
I stay in Washington, DC about twice a month (usually at another luxury hotel that is not affiliated with SPG), and have to say for the room rates the W charges service is subpar and employee attitude problematic. This was my second stay and both times staff at the POV bar asked us to vacate our seats while we were still enjoying our drinks. I have never had this happen at another hotel bar, not even in New York. The SPG Platinum breakfast is the bare minimum required and they had the audacity to charge us $6 for a banana. I like the W brand, but this hotel I would not recommend unless location is the only consideration. For that, SPG point redemption is a good value, but I would likely not consider booking a revenue stay here in the future. From a corporate perspective, this hotel has never responded to any of our meeting RFPs and based on the general attitude at the hotel this doesn't seem surprising.
May 9, 2012
Rated 1 out of 5 by randomnick12432453 Front Desk Staff Aloof and Hostile
When we first checked in, the front desk staff did not acknowledge my platinum status and forgot to offer my amenity until I asked -- this is extremely annoying because these should be automatic and part of the standard operating procedure. None of the staff wear name tags so it's impossible to identify them. The worst part was when we returned after moving rooms to ask for assistance in informing the housekeeping staff about a credit card that we might have left in the room. The front desk staff did not make eye contact and continued to scribble on some paperwork she was working on, glancing up occasionally to and then making a hasty inquiry on the walkie talkie. She made me feel that we were a chore and nuisance for seeking her help, rather than feeling welcome -- this is just unacceptable. Management does not respond to emails, so don't bother writing. I stayed at a 5 star SPG property a couple of blocks away when I returned to DC the following week, where the service was much better.
April 16, 2014
Rated 1 out of 5 by Louis48 DARK & DIRTY
TINY ROOM WITH FILTHY DEEP SHAG CARPETING / GROUT IN SHOWER BLACK IN CORNERS AND SIDE / ROOM LIGHTING TOO LOW FOR READING - ONE LAMP BARELY FUNCTIONAL / 2ND NIGHT HAD TO FIND AND REQUEST HOUSEKEEPER TO MAKE UP ROOM AT 3 :30 PM / BATHROOM SINK TOOK 5 MINUTES TO GET WARM WATER WITH LITTLE TO NO WATER PRESSURE / AT $300. ROOM BLOCK RATE THERE IS NO VALUE.
May 21, 2012
Rated 5 out of 5 by JTF3 Overall experience
Staff was great, upgrade to a suite was a nice surprise, walking to sights, restaurants was easy due to the location. Roof top bar was a treat.
May 23, 2014
Rated 3 out of 5 by LesleyA Hotel Dropped the Ball Bigtime
What a shame, This hotel could have earned five stars all around but lost several when we checked in late at night and discovered that the hotel somehow didn't have on our reservation that we needed TWO CRIBS for our less than one year old TWINS. Clearly that was the first thing I requested when making the reservation. had the reservationist told us there would only be one crib upon arrival, I'd never have booked. Nonetheless, to the check in person's credit, he did scramble at 11 p.m. at night to find us another crib to no avail. No provisions were made whatsoever. A suggestion from check in to put the babies in the double bed was absurd. Luckily we travel with a backup just in case--a MASSIVE playpen that was in the back of our car trunk. We asked them to bring the car back around to retrieve it. This didn't happen until several calls later. At midnight our playpen arrived. Our poor daughter was forced to wait and then sleep on a hard playpen. we did not receive any apologies or calls updating us on the status of this alleged crib search. I called at around FIVE PM the second night of our two night stay and only then did I receive the second crib. Inexcusable. When checking out, I asked for them to remedy the situation. The lovely check out girl said, "what would be fair?" Frankly a free stay would have been fair, but she did take off our parking charges. Better than nothing, but also gave me a bumbling apology, offering an inane excuse to the effect of the fact that two cribs in a room wasnt regulation. What? That is not only absurd, but if it were true, it would be discriminatory. Appalling. Inexcusable. A shame, really, And being an SPG member was usless. No preferential treatment whatsoever.
January 1, 2012
Rated 5 out of 5 by AndreaM1 WWWWonderful!
Loved this hotel, location is absolutely fabulous, staff couldn't do enough. I am definitely coming back and have recommended both the hotel and Washington to all of my friends back here in England. Washington is a lovely and amazing city and I think staying at the W hotel made the whole experience of visiting such a great place even better.
September 16, 2013
Rated 5 out of 5 by WillF Love this W
Stay in a lot of W hotels here from Paris to Santiago... this is one of the best executed ones. Rooms are good, views are fantastic. Service is top notch. Have stayed here about 30 times and its nice to be recognized by name... makes the whole experience feel a bit more like home.
March 16, 2014
Rated 5 out of 5 by Renewd Fabulous Queen Room...Excellent!
This room was very comfortable for my family. we spent one night and we had 3 adults and a 17 year old. My two daughters shared 1 queen and my husband and I shared the other. We are not small people yet the beds were spacious and comfortable. The room had a wing chair and ottoman to relax in as well as a short settee/bench and desk chair. We did not feel cramped at all, not even when we had guests in the room for a short time. We were looking for a hotel close to the White House as we had an evening West Wing tour and were only in town for that reason.
August 5, 2014
Rated 5 out of 5 by MrMC W Washington DC is a fine hotel
The facility was very nice and the staff was first rate. My room was very small.
May 15, 2014
Rated 2 out of 5 by marusya757 computers are always down
I booked 2 rooms for 2 nights for my dad's 77th Birthday celebration. When we checked in computers were down and it took us 30 minutes to check in. On our check out comps were down again and receptionist promised to e-mail my invoices - I found 100 USD overcharge on it!
Still trying to solve this problem...
April 8, 2012
Rated 1 out of 5 by AAKKDD Hotel is not for women
I was extremely disappointed in my stay at the Washington DC W Hotel. The "Wonderful" room I had was much less than wonderful. While the room had a couple small windows they were covered in a way that barely any outside light came in the room. The room was dark, especially in the bathroom where there was only one light (very dim) over one side of the sink and one overhead light. For a woman trying to put on makeup this was awful. The mirror that was near the one light was too far away to be able to see to apply make up. The hairdryer was cheap and did not work well. I asked for a better one but was told that was all you had. I've gotten better hairdryers at much lesser hotel. I expected a high class hotel for nearly $400 a night, but did not get it. I had NO cell service in the room and bought the $14.95 a night wifi which only work some of the time. You'd think in this day and age that a hotel could fix connectivity issues. Overall a bad experience for a hotel chain that should do better
October 28, 2012
Rated 4 out of 5 by Rastro outstanding customer service
I have staye at the W DC many times and have always been impressed by the friendliness and responsiveness of the staff- they are unmatched.
April 25, 2014
Rated 1 out of 5 by Dissssappointed Disappointed
Hotel seems more interested in being recognized as dance club than hotel. Hotel workers in lobby looking more to pick a fight than service guest.
Must have new manager who thinks he is running a rooming house. (guests walking halls in underwear).
October 28, 2013
Rated 5 out of 5 by PanaCraig Great Stay!
We enjoyed our stay! Were in for a night only and would have stayed longer. Staff was very friendly, accomodating and capable. As SPG member I was greeted with appreciation for loyalty. Roof top bar is a must see/do while in DC.
August 11, 2012
Rated 2 out of 5 by islandbums Looks can be Deceiving!
Worst experience of all. No hot water, bad plumbing, unclean room, lazy staff, noise level at night from bars that one will hear in rooms, elevator is poorly lit, lack of communication between hotel and customers
April 22, 2012
Rated 5 out of 5 by jldevine1 Awewsone Experience!!!!!!!!!!!!
From the moment I stepped in the lobby to check out , the experience was superior. Staff very friendly, fast and accommodating.
March 16, 2014
Rated 4 out of 5 by CAP62 Nicely restored hotel
This is a well located hotel with wonderful staff. The restaurant is being renovated so we couldn't rate that but the staff helped us with good dinner suggestions nearby.
The hotel needs to tell people that it is The Washington W hotel as we drove around the block three times before we saw the small W sign. It's nice the historic name is preserved but the letterhead and email didn't give a notice about the name. Anyway we found it and enjoyed it and would recommend it to anyone.
August 12, 2014