Rated 5 out of 5 by Dkp1 What a W is supposed to be
We love the W brand even if some of them have been a bit run down in recent years. Not so with the W Barcelona. It's a spectacular site at the end of the beach. Everyone speaks English as well as Spanish of course. The service is impeccable and the room was large. The shower is a bit odd as it opens up into the room and also the WC offers no privacy if you like that sort of thing.
We went to the Eclipse Bar every night and it is quite a party - especially on Sunday night.
The pool and beach area are very nice and again excellent service. A standout being a young server named Georgiana who helped us secure a seating area and champagne when we showed up to the pool party on Sunday night and found it extremely crowded.
September 8, 2013
Rated 3 out of 5 by Liz23 Hotel beautiful, technical difficulties
I stayed at the W Barcelona for a business trip. On the one evening during the week I needed to have conference calls with customers, the phone in my room malfunctioned. It took two hours to correct the problem (which was resetting the IP connections) and I missed 4 very important calls. It was very frustrating and disappointing. I did receive an apology note which I appreciated.
In addition, we had very bad weather and terribly high winds on two days of my stay, and there were no porters or support personnel to help me with my bags or getting through the front door.
March 2, 2013
Rated 5 out of 5 by MarcDS Sun, Beach, Barcelona and WOW
Once a year I take my teenage daughter on a trip to visit one of the major cities in the world, for this year we decided to go to Barcelona. As we stayed at W during previous city visits we decided to go for the W Barcelona. We were very impressed with the location and overall condition of the hotel.
We were even able to catch a glimps of the Barca football team staying at the hotel before their game against PSG.
I appreciated very much the attention given by the staff during our stay, especially for my Birthday.
We enjoyed the drinks at Wet at the poolside and the dinners at Bravo and Salt. Staff was always at our service.
What can I say more sun, beach, Barcelona and WOW, This was our best hotel experience up to now.
April 14, 2013
Rated 3 out of 5 by vichi66 one problem
i had an issue with laundry not delivered on time and after 4 days i still have to ring the hotel every day - they said my suit has been couriered to me but no sign of it yet. They should have clarified same day delivery was not possible, especially given they had my reservation details, and knew i was leaving the day after, and when i asked to be 100% sure i was told it would be ready by 6pm. I hope i will get my suit back, but i think an hotel of this standard must have more efficient services. Also, the phone line to reception and other services never replied!
October 5, 2012
Rated 4 out of 5 by BennettWedding2013 Poor Customer Service
Great Hotel - looks the part but you can't help feel like if your not dressed like a million dollars they don't take you seriously.
We received no instruction on the use of the lifts and were never informed of the residents only cocktail bar so we missed out on using it.
Poor for a 5 star hotel.
Beds are VERY comfy and rooms are great.
No fuss was made of us despite us telling them it was our honeymoon which would have been nice.
Good hotel but personally its a little overrated. I wouldn't choose W again.
Also its a little far out from the main buzz of the city.
April 7, 2013
Rated 5 out of 5 by ALAN67 Attention to personal needs of guests
My wife has arthritis and requires a bed of raised height. When we informed the hotel reception of this the staff very quickly resolved the problem by adding an additional mattress underneath the existing one.
We were very impressed by how friendly and helpful the staff were in all areas of the hotel and by the relaxing but efficient atmosphere and we would not hesitate in visiting one of your Wonderful Hotels again and will thoroughly recommend W Hotels to all our friends and family.
February 24, 2014
Rated 5 out of 5 by Vic72881 Breathtaking views
We stayed at the W Barcelona for the grand finale of our honeymoon, and it was by far the best hotel experience that we've ever had! The front desk provided us the best welcome of all the hotels we stayed at in Europe during our honeymoon, they upgraded our room to an amazing corner suite, and when we entered there was champagne waiting for us and another small gift from the hotel. It was definitely an experience that we will never forget. Oh, did I mention the spectacular views of Barcelona and the Mediterranean from the floor-to-ceiling windows in the room?!?
December 26, 2012
Rated 4 out of 5 by Alberto9 Dr.
The Hotel was excellent and the staff very friendly and attentive-especially Sara concierge at W hotel. She was exceptionally nice and treated me with high regard. She was helpful in arranging a transfer to other SPG hotel for myself and family. Sara should be given a raise and praised for her dedication to helping people. Please thank her as I had limited time and only had a few Euros to provide as a gesture. Gracias Sara- Margarita from Eclipse bar was sensational. She organized a nice little reception for my wife's birthday. She is great asset to the W hotel and knows how to treat her customers. All the house keeping and service people were so nice and they all deserve to know that they made me and my family feel special.
July 6, 2013
Rated 5 out of 5 by micktexas Huge hotel but small luxury feel
Simply the best large hotel imaginable. The staff makes this hotel so wonderful.
Bring some SPF, the Beach location and facilities are excellent.
October 16, 2012
Rated 5 out of 5 by Lucky93 Amaazing !!!
Fab hotel, Ecilspe sky bar is a must visit with stunning views and a great place to party until the early hours. great cocktails.. I will defiantly be returning to this hotel in the future. stayed in a fabulous room which has fantastic views and everything on my wish list.Great wet room .hugh room with bed in the middle amazing views out over the beach and pool decking area. The lighting colour mood system in the room is great even if a little difficult to work out how to switch off all the lighting for sleep.. I wouldn't change anything. perfect stay.:)
October 18, 2013
Rated 5 out of 5 by igrygl Style icon with lovely settings with direct beach access
Warm welcoming upon arrival with immediate SPG status recognition.
Had to wait a couple of minutes before the room got its final check. Bridging of waitning time with a compliment beverage (coffee or soft drink).
Upgrade on a corner suite which provides incomparable views on the city and beach.
The bed is just perfect.
Staff at WET restaurant is beyond being attentive. Food excellent too.
Exclipse bar on the 26th level with great variety of cocktails and great service.
Pool side service the other day was very slow. Maybe staff was overwhelmed with the amount of people as it was the 1st day with really good waether again.
Overall I really enjoyed my stay and would certainly recommend this place and would book again for myself.
May 4, 2013
Rated 5 out of 5 by baza73 Wow indeed!
Where to start? The room was fantastic, great views and impressive size. The public areas were well maintained and as expected. The wow however comes from the staff. Anything we requested was delivered, quickly and with a smile. Karina at Bliss arranged a surprise visit for my wife from my very vague (and in English) emailed requests, including services from other areas of the hotel. Wave, Eclipse, Bliss and Bravo 24 all performed above expectations to make a magical short vist. We will return as soon as we can fit another break into work comitments.
February 23, 2013
Rated 5 out of 5 by Inttraveler Birthday celebration
I was immediately recognized as a SPG member and upgraded to a fabulous room which had a great view of the beach. I was so impressed I forgot all about the gym and went running on the boardwalk. The view was so magnificent before I knew it I was past the casino. I've stayed at W hotels before therefore know what to expect. Another positive I emailed the hotel letting them know about my special stay and asked for suggestions in return they sent an email with numerous suggestions. Upon arrival the concierge (young lady curly long hair) was excellent.
November 4, 2012
Rated 5 out of 5 by RamonM Once again...
a great week at W Barcelona. I come here 2 or 3 times a year. For a weekend or week, and i think it's the best place in town. Maybe a bit out of the centre, but it gives you the chance to totally relax and get your rest. Great staff and great comfort.
The only thing i miss during winter time is a pool inside... ;-)
March 19, 2014
Rated 5 out of 5 by SPGyearRound Highlight of all of my SPG stays
Stayed close to 500 nights in SPG properties over the past 2+ years - and my weekend at the W Barcelona is one of the highlights of my time as an SPG Platinum member.
The property itself is absolutely stunning, marvelous design, ambiance, rooms, everything. But the personal attention from the staff is 2nd to none. They truly want your stay to be a memorable experience, and mine was.
March 10, 2014
Rated 2 out of 5 by Emilie777 disappointing hotel
i was disappointed with my stay : you wait at least half an hour for check in and check out, the room is average and not confortable if you travel with a baby. very limited sun beds at the swiming pool for such a big hotel, beach beds not confortable. Custormers/crowd in the hotel is ordinary. Spa prices are exagerated for quality of treatement. On the positive, restaurants are really good, staff very welcoming and helpful but sometime very slow, gym is amazing. i cannot recommand this hotel for business travelers, neither for family
August 15, 2013
Rated 5 out of 5 by Arturius Very good hotel
Amaizing building, view. dising. Stron reccomend
March 25, 2014
Rated 5 out of 5 by JoTPE79 What every W should be
This W has the best spot on the beach so it offers panoramic view if you are in the right now. We stayed at a fabulous room and the sea view was spectacular. The bliss spa and the eclipse bar was below our expectation, but again we stay during the week so there was't too much traffic (music was great). The pool is indeed quite small so I would imagine on weekends it can get quite crowded, which might be a disappointment for those who pay a very high premium for this property.
Staffs are great; they could be slow in some occasions but it is understandable during check out rush hours. The hotel is far from tube station, but there is a handy bus (line 17) stop in the back of the hotel that takes you to city center. Buy the 10-trip card to save, or take taxi.
July 25, 2013
Rated 3 out of 5 by Globetrotter59 The hotel is in a great location but has shortcomings
The rooms are very minimalist but adequate in terms of comfort. The supposed initial upgrade was a room that needed plumbing repairs and had a foul smell. The next upgraded room was large and had a great view. Staff member at check in was vague and disinterested and platinum membership was not recognised or mentioned initially. Dinner in Salt was so bad that we were not charged and the second night in other hotel restaurant resulted in food poisoning..we didn't try Bravo for obvious reasons. I would not stay at this hotel again.
June 26, 2013
Rated 5 out of 5 by Marcey EXTRAORDINARY HOTEL- THE PLACE TO BE
I am generally a "W" fan. I have always enjoyed their quality and comfort of the rooms they have for their clients. However, when we walked into our room at this "W", it basically swept us off our feet and took our breaths away. The views are stunning and tremendously beautiful for a typical room. The location of the hotel is also superb. It sits right on the beach; close to many restaurants and a nice walkable distance to fine neighborhoods.
I highly recommend this hotel to everyone! The "W" is the best way to enjoy Barcelona.
July 30, 2013
Rated 4 out of 5 by Moi2014 Perfect Conference Location
Fantastic conference facilities, excellent support from staff, excellent food.
March 24, 2014
Rated 5 out of 5 by GeoDublin Memorable Experience
Wasn´t our first time to stay at the W Barcelona, we had great time once again. what can i say, it´s a hotel where you find yourself and discover real relaxation specially in its Fabulous rooms. a bed looking over the beach and all Barcelona is in the background. I highly recommend this hotel for everyone.
It´s a very special spot, more like a must see attraction when visiting Barcelona.
As a hotelier I would improve the Whatever, Whenever respond to the phone first and to the enquirers.
Jairo was pleasant host . great job.
January 11, 2013
Rated 4 out of 5 by Salazio No poolrules what so ever
If you want to spend a day by the pool you need to go up 7am and sit in the chair the hole day. If you just go a way for lunch in 30 min some other guests just has moved your stuff (or just throw it away)
There are no poolstaff that are in charge and control the area. It is like a war zone, kids are jumping in the pool at splash a lot, they are throwing balls to each other and you maybe hit by a frisbee.
If you want to use SWEAT be prepared that it is 30 degree Celsius inside the gym. Maybe that's why it is called SWEAT.
July 20, 2013
Rated 3 out of 5 by stu21 not 5 star service
Disappointed with check in, had to queue for 15 minutes, room not ready until 4pm then only one room was ready, the other was forgot about, had to queue again for another 10 mins.
To make matters worse, renovations started on the second day of our stay in the bar / reception area, the noise was annoying! We were only informed by email 2 days before arriving that the work was to commence during our stay.
This hotel is oversubscribed and cannot cope with full occupancy, what a shame it spoils otherwise a fantastic hotel.
September 13, 2013
Rated 5 out of 5 by HeatherC Breathtaking at Frist Sight
Hotel was beautiful in a pristine location. Complete ambience of beachy relaxation. My biggest qualm really was the lack of Platinum recognition I felt I received. They had me as gold in the system and I had to literally go look up my SPG number so they could validate the fact I was platinum, after nearly a year of being platinum this seemed ridiculous. I did not realize this until I was already placed in a room. The room was upgraded but after learning they did not recognize me as platinum I was likely not upgraded to the level of room I should have been. Staff was courteous and accomodating with the exception of some of the Salt Beach staff which needed to be shown how to smile. The spa left much to be desired with the eception of the pedicure station, wonderful!
August 13, 2013
Rated 5 out of 5 by fbm3rd The W was amaze!!!
Great hotel. Great beach location. Easy access to public transportation. Lots to do close by and easy to get to other areas. Walk to "city center" is very nice and only 30min. Or by bus/metro even closer. The staff was great.
March 15, 2014
Rated 4 out of 5 by cbe28 Weird and wonderful
The hotel is in a great location for the beach area of Barcelona. The bed is one of the most comfortable hotel beds and the restaurant is very good for breakfast and dinner.
Strangely the approach to reception is non descript and we could have been arriving at an office block. There were many things in the room that needed fixing (TV, remote, light and bath room door) so we left a list at check out after having the TV fixed.The bathroom is a strange glass design that feels dated and clumsy.
The W is showing its age and there was a renovation commenced in the lobby. There were stains on our carpet and wall. A needle was in the carpet.
Make your decision on location. Overall the good outweighs things that could be fixed with a bit more TLC and maintenance at the Hotel.
October 1, 2013
Rated 5 out of 5 by Pro12 Jackie is a great example of perfect Service
The service is the best here. Stayed at the hotel and checked out Eclipse a few times. Jackie in particular was very attentive. Each time we were there, she went above and beyond - providing us with menus when we were hungry, recommending dishes, drinks and constantly checking on us without being intrusive. Will definitely return.
March 3, 2014
Rated 2 out of 5 by Cathy Needs improvement -
We stayed for 2 nights (25/5/13-27/5/13) in a fabulous room.
Problems we experienced:
We had to wait over 30 min in a queue to check in and again to check out.
On the Sunday night, there was a party on the wet deck which kept us awake most of the night.
On the Sunday morning we had breakfast delivered to our room, it arrived ice cold.
On the Monday morning we were rushed through breakfast and couldn't have a hot breakfast because the kitchen was closed for a private function (Bravo restaurant)
Positives about the hotel:
The room was clean and the view was beautiful.
My overall impression is that external visitors to the hotel are more important that than the hotel guests comfort.
This hotel charges 5 star prices and does not deliver 5 star service.
Would not stay again
May 28, 2013
Rated 3 out of 5 by Huntermathena Beautiful property, disappointing staff
I visited this property and while it was one of the most beautiful locations I've ever been to as a platinum member, The overall experience was less than desirable. There were constantly kids jumping in the pool (it was more of a play area and not an adult orientated area, the restaurants didn't have enough menus and we were turned away because of that which was bizarre. I said something to the staff and later management who just shrugged it off. It seems to be a culture thing there where this is acceptable.
October 9, 2013