Rated 5 out of 5 by ed7777 Great location and atmosphere
My bf and I loved every minute of this hotel, the cool corner room has great size and view.. Also the bathroom is tremendous with the two basins and the bathtub with tv and a view. We will stay here again.
April 28, 2014
Rated 5 out of 5 by stevenm1022 Great hotel with one exception
The room had a little 'musty' smell and seemed like maybe a smoking room.
Other then this unpleasant odor in my room, overall the hotel was awesome. Great staff, location and hotel!!
April 29, 2014
Rated 5 out of 5 by Nawafoo W hotel is the best for having great stay
The hotel located in a nice place where you can meet a lot of place around. The staff over there are friendly and they provide their gust with everything needed starting with check in in door. The concierge team are amazing and they assets the gust with fully of details for what they are looking for. I strongly recommend the W hotel for who want to stay in HK and want to have an amazing trip.
April 5, 2014
Rated 4 out of 5 by SY84 Great hotel for those working at ICC
Location: Pros - located next to ICC and above the Kowloon Station. Cons - the MTR lines that run through Kowloon station does not get to the TST area.
Service: Most team members embodies the Whenever, Whatever ethos and have been very courteous and helpful throughout the stay.
Cleanliness: Overall cleanliness has been good, except for the toilet area where there were occasionally a lingering smell.
Room Condition: Most features are good but the work desk area could make do with brighter lighting.
January 25, 2014
Rated 5 out of 5 by 2kundtz Outstanding Food
Sing Yin restaurant continues to set a very high bar for Cantonese food. Chief Brian has done an outstanding job.
April 29, 2014
Rated 4 out of 5 by Sueane Dirty Bathroom and mean staffs
I had the 1st visit to this hotel in 2008 and i had a fabulous 5 nights stayed there. I went back for a 2nd visit last April and got disappointed with the check-in staffs and the room bathroom.
Moreover, the hotel staffs at the front desk wasn't helpful and assisted to my needs and was having abit of rude feeling. The room was not provided the sandals and bottle water.
Pricy hotel with such a bad service, i kinda doubted if i would want to have another try for my upcoming trip in Jan., 2014.
What do you think?
September 25, 2013
Rated 5 out of 5 by HTSP UNBELIEVABLE!!!!
This is the most Amazing W in the world
What a thrill!!!
April 29, 2014
Rated 5 out of 5 by ricenchips Short ... but Sweet
Yet another great stay at the W HK ... check in was super friendly and efficient ... good sleep ... started the day with a 1km in the beautiful outdoor pool ... refueled with a healthy room service breakfast ... checked out ... but came back later in the day before my evening flight to have a personal training session with Rabi in the gym and to post some presents which they kindly organized for me in the Business Centre.
I had the choice to stay in the new Ritz-Charlton next door but why would I!
June 2, 2012
Rated 4 out of 5 by Joseph1964 Iced cold shower!
W has always been one of my favorite hotels. The rooms are tastefully decorated, it's different from others. It' a cool hotel! The bell boys dressing was cool, one might think they are hotel guest. However, one night when I got back into my room at 11pm, I was ready for a nice hot shower. It was a cold day. I noticed the hot water pressure was kinda not normal, nevertheless I needed a hot shower. So half way with body covered with soap, the hot water started diminishing...I had to completed my shower with iced cold water. I called the hotel...Alex the duty manager rectified the pb within 30min. I got a Suite upgrade, I meant, a WOW Suite upgrade. That was a real customer service excellence! Unfortunately, I felt sick with cough and flu next day...spent my vacation in the hotel room...:(
January 28, 2012
Rated 5 out of 5 by Victor Home coming experience
The moment I stepped into the hotel compounds, I was greeted with smiles and welcome.
The staff were friendly and helpful.
Check-in was fast and efficient – my room was ready (early check-in requested) & room access cards prepared beforehand.
Sad to say, I had to be on a business trip during my birthday but W Hong Kong surprised me with a birthday cake in my room on the day. I was pleasantly surprised and all smiles when I read the birthday greeting card and ate the cake.
THANKS W HONG KONG!!!
September 2, 2012
Rated 5 out of 5 by Cruzing1 Great location
W Hong Kong is situated in perfect spot to enjoy Hong Kong. Next to Nathan Road, it offers a great base for day or night exploration. Great access to Airport Express train and MTR makes getting around a cinch.
April 18, 2014
Rated 5 out of 5 by Chinaexpat Outstanding Stay!
We had a great stay, the Sunday brunch was by far one of the best brunches we have every had. My wife enjoyed the options on the breakfast, if I had any criticism its that it was a little pricey for breakfast!
The bell boy helped us carry our bags to the train station which goes to the airport (much better option than a taxi) and was very helpful and polite (I think his name was Gary!). He helped get our tickets and made sure we knew where to go. I would stay here every time I am in HK!
May 3, 2012
Rated 5 out of 5 by Olive13 Great staff great place to stay
We love this W hotel. The staff we great and looked after all our needs and recommended some great places to eat. Sammy was a star. Our suite was nice the bed was great but the lounge is a little uncomfortable and maybe in need of replacement. Overall a wonderful, place to stay and we will return
April 5, 2014
Rated 4 out of 5 by JunWong thank you W Hong Kong
thank you for W hong kong, when i have any request, their staff must try their best to fulfil what I want. they do appreciate all spg platinum visit. I do enjoy to be a platinum member of SPG. but the service in restaurant need to improve, I think their staff is not really enough there.
April 5, 2014
Rated 5 out of 5 by OldMayfield Very nice hotel
I really enjoyed my stay at The W. I was disappointed that 4 nights in the W Hong Kng only credits my SPG account 312 points.
April 18, 2014
Rated 5 out of 5 by Sean5001 Great hotel n friendly staff
Nice hotel and great food.Staff are very very friendly.
April 21, 2014
Rated 4 out of 5 by Jac7 Excellant hotel
I usually stay in the heart of Tsim Sha Tsui so was a little apprehensive with a slightly new destination but it all turned out for the best. The service was excellant, nothing was too hard and plenty of smiles. What I liked the hotel was that is wasn't a corporatate stiff hotel but a relaxed, cool joint. It is an easy cab ride to Tsim Sha Tsui or the Island, it will be easy to walk when the building works have finished in the area.
Happy top recommend, we will be going back
August 8, 2012
Rated 5 out of 5 by Andrus80 Chic
My stay at W Hong Kong was excellent as usual. Nice rooms, nice service, nice food. Amazing swimming pool on the rooftop. Woobar is such a cool place to chill out.
April 14, 2014
Rated 5 out of 5 by gates1580 One of the Top 5 W Hotels in the world
I am writing this review with an experience of staying over 300 nights at various hotels across the world. Many of those nights were in SPG properties. W Hong Kong stands out in every category. Everything from check-in to service to food & concierge is exceptional.
Couple of examples:
1. My wife and I arrived in Hong Kong and took Airport Express. The W hotel is directly above the Kowloon Station. When we were walking to the hotel, some guy asked us if we were going to W. As we said yes, he helped us with our luggage and carried it for us. Turns out he works at W and was happy to assist us. This is going beyond and above their line of duty.
2. We wanted to book a Symphony of Lights cruise using the concierge. W Concierge tried to book us. Although the cruise was sold out for the days we were there, the concierge did all he could to get us in. He sent a personal printed message to my room apologizing for not being able to get us into the cruise. And also sent a text message to my international mobile number , again apologizing and asking if we would like to select any other dates.
The customer service at this hotel is exemplary and goes beyond anything I have seen at any hotel. These guys are setting the standards very high.
This was our wedding anniversary trip to Hong Kong. The W experience team sent us a bottle of Champagne as a token of celebration with a few chocolates.
For the tourists, this hotel's location is great. The Kowloon station is in the same building complex. So, it is easily accessible and well connected through Hong Kong MTR.
The infinity swimming pool on 76th floor is simply incredible. If an opportunity arises, I would definitely stay in W Hong Kong again.
April 29, 2014
Rated 5 out of 5 by CW1688 Feels like being home everytime
By now, I have been staying at W HK more than thirty nights since it's opening. It's the place to stay in HK everytime I come back from US. The friendly staff and the comfortable room makes me feel like being home. The upgrade program for Platinum member is incredible. I was able to have the suite almost everytime I check in. I highly recommend W HK to every starwood member. This is the place you want to come back often and being treated like the real platinum member.
May 2, 2013
Rated 5 out of 5 by jfg2003 Dead sexy hotel
What a great place to hang your head in Hong Kong. I was initially concerned about being in Kowloon instead of Central, but I have long since forgotten about that.
• Super convenient. Airport Express from HK Airport stops directly under the hotel. Also the subway is one stop away from Central Hong Kong.
• Great staff. Very kind to this platinum SPG member.
• Great gym and spa.
• Unbelievable pool. A must.
Such a cool and sexy vibe. I recommend it to everyone.
August 23, 2012
Rated 5 out of 5 by mimsR Luxurious Modern Stay with Comfort
Stayed for one evening, booking the Marvelous Suite. Upon arrival, all staff greeted us with a big smile and ready to help. Checking in, I mentioned we were staying for a birthday celebration, and we received a complimentary upgrade to the WOW Suite. Truly WOW!!!!
Amazing suite with gorgeous views of Hong Kong. The room was styled very modern, but with a touch of warmth and comfort. The bedroom and bathroom were both stunning, and lavish, with comfort at a maximum.
The hotel was extremely accommodating with having a large number of guests join us for our celebration, and quickly helped us out with any needs.
The Sunday brunch at the signature Kitchen restaurant was as spectacular as the suite, with a free-flowing champagne option, and top notch cuisine.
Conveniently located adjoining the Elements mall, it's a great place to escape and enjoy the high life of Hong Kong.
I absolutely recommend this hotel, and will be looking forward to my next visit.
March 17, 2014
Rated 5 out of 5 by WLover1 An awesome place to stay !!
I keep on coming back and back to this stunning hotel ,offering great service ,marvelous facilities and a great ambience exuding luxury comfort and wellbeing .
The people working there make all the difference in the world between a good service and an outstanding one ...F & B ,Guest Experience ,Health Club,Spa ,SPG ,Woobar ..all of them contribute to shaping up the image of a caring hotel ,service oriented and customer focused !!!..thumbs up !
December 22, 2013
Rated 5 out of 5 by HFB2012 great stay
It was our first time in a W Hotel and the W Hong Kong, Kowloon West exceeded all our expectations. Great location, excellent facilities and very friendly and supportive staff.
Only one down side - the storage facilities in the room are very limited, so we had partly to live out of a suitcase. We stayed in a corner suite with breath taking views - great recognition of my life time platinum status.
Thanks to all the staff we had a great week.
December 14, 2013
Rated 5 out of 5 by JamesinLondon My favourite W worldwide
Great rooms, comfortable bed & fabulous staff; what more could you ask?
Breakfast is fabulous, the best buffet I have ever seen.
April 9, 2014
Rated 5 out of 5 by Nikipikie Good Hotel in HK
We have stayed at W in Hong Kong a few times now - The staff are friendly and helpful. It is upstairs from the train to and from the Airport (where you can also check in). I would recommend this hotel.
April 3, 2014
Rated 4 out of 5 by KeithYCG Contemporary, modern hotel, with great staff
Always stay at W Hotel whenever I visit HK. Friendly energetic staff members, from concierge, to reception, to housekeeping and Kitchen restaurant. Rain shower was not working well on check-in, but promptly repaired within an hour after calling the engineer. I was also impressed by staff because some medicine which was left behind during my last visit couple of months ago, was returned with a cheeky note - "Remember to bring along next time " !
December 3, 2012
Rated 5 out of 5 by TravelWeekly Best W Hotel in the World
I'm a frequent traveler internationally and find myself monthly in cities throughout Asia, Europe, Middle East and the United States. I always try to stay at Starwood Properties. I've stayed at the W Hong Kong twice now and find it Exceptional on every level -- property, location, views, room quality, restaurants and best of all the staff is outstanding and superbly responsive. I give the W Hotel Hong Kong my highest possible recommendation!!
February 21, 2013
Rated 5 out of 5 by Huzz Prefect - biz or to chill
This property really nails the fine details. Location, facilities and the staff are amazing. Regardless if it's a biz meeting in HKG or if my scheduling allows for a weekend to relax during a 3 week biz trip in HKG whilst I'm in the region...I will always try to get back to HKG to have some time at the W HKG.
March 14, 2014
Rated 1 out of 5 by SimonC Simon
Great location for this hotel
December 19, 2012