Rated 4 out of 5 by CindyG Loved the W South Beach to death with just a couple of small caveats
I am a huge fan of W Hotels and W SoBe lived up to my (very high) expectations. Spacious and extremely comfortable room, great location, great service, great experience all round. Minor nitpicky things: the staff service rooms very late in the day, which I assume is to cater to a late-rising and indulgent clientele :) Less good for a business traveller like me. I was also puzzled, when I needed to take (paper) notes and found I'd forgotten my notebook, to not find any kind of note pad anywhere in the room. Was it hiding somewhere I didn't look? The stationery tray contained only a postcard form which I ended up using. My breakfast eggs at The Dutch were cold (I guess they'd sat around to accommodate the delivery of sizzling hot bacon :)) But these were minor details within an otherwise highly enjoyable stay.
April 8, 2013
Rated 4 out of 5 by DBUSBY SPG PLATINUM/HOTEL OWNER
I RESERVED THROUGH THE CONCERGE SERVICE AND BASICALLY THEY MESSED UP , CANCELING THE WRONG RESERVATION. WHEN I CHECKED IN THEY COULD/WOULD NOT UPGRADE NOR USE MY SUITE NIGHTS. I SUFFERED THROUGH MANY W SOUTH BEACH EMPLOYEE CALLS FOR OVER A DAY AND FINALLY WITH THE HELP OF BRIAN HERRO,DIR OF WELCOME GOT A UPGRADE. I COULD FINALLY FULLY ENJOY MY STAY BUT DIDNT FEEL I WAS TREATED LIKE A VIP, ESPECIALLY NOT PLATINUM . EVEN HAD FRONT DESK DENY MY FREE BRKSFT . ALOT WORK ON MY PART.
April 9, 2013
Rated 5 out of 5 by Dkp1 Consistently excellent
This was about our 4th stay here and I've meant to review it each time but this review serves as how consistently excellent this hotel is. It is worth every bit of the 7 level within SPG.
First of all it is gorgeous. From the moment you walk in you are struck with glitter and glamor. Check in is easy and SPG recognition excellent. My room had been upgraded via suite night award program but in the past upgrades for SPG status have always been honored. Because it is a resort late checkout cannot always be honored but whether you arrive early or leave late there are complimentary host rooms available for changing and freshening up.
The rooms are spacious and set up so views are nice. Usually you get a direct view of the ocean since it is angled that way. The pool area is great. Food and drinks are delicious and service is pleasant. There is plenty of room so even on a busy day one can find seats and umbrellas.
The location is on the north end of south beach but is still convenient enough to everything. Make sure to stay here!
June 8, 2014
Rated 5 out of 5 by Crying Re-evaluation of Service
I previously posted an unflattering review because of issues with my room. I wish to acknowledge that management, specifically Rick Uno addressed my complaints personally, and offered to make my stay
there in the future more pleasant. I wish to thank him
and The W for their kind attention to my complaints
--No longer Crying :)
May 28, 2014
Rated 5 out of 5 by Eddie420 One of the top in South Beach
Staff, especially Leo at the pool and beach, took this hotel from good to excellent. The location is prime and rooms are better than expected--at least the Spectacular Studio is. But, when staff like Leo go out of their way to make sure everything you want is there for you, it adds a lot to the overall experience. Definitely will go back. (Only negative is the construction on the neighboring hotel, so try and face south to avoid construction noise early on weekdays)
July 26, 2013
Rated 5 out of 5 by Ric48 Super comfortable, great service
W SOBE has a great location, next to Collins but not in the middle of traffic and noise. The hotel is super comfortable, the lobby, the restaurants, the pool and the rooms are all spacious, well decorated and cool.
The food is very good throughout, the service is outstanding, the staff is attentive and efficient. Bliss Spa needs remodeling and probably some improvement in treatments, that is the only part that is good but not up to the general standard of the hotel.
September 27, 2012
Rated 5 out of 5 by JB68 Best in South Beach
Easily the best W in the Starwood system in the US
June 19, 2014
Rated 5 out of 5 by jalex W South Beach
This is an amazing property! As a Platinum Guest I was upgraded to a corner suite with 2 bedrooms and wrap-around balcony with ocean view!! All amenities were outstanding! Up until now, when visiting South Florida the Westin Diplomat has been my principal destination. That may change now (especially since on the same trip the Diplomat claimed to have no suites available for upgrade, but other staff indicated that business was very slow). Thanks, W South Beach!!
December 29, 2011
Rated 5 out of 5 by nikki113 Exceptional Hotel
The W in South Beach Miami far exceeded our expectations. From check-in to check-out, the entire weekend was executed flawlessly. The service is impeccable, the room spacious and stunning, the pool evokes true South beach class and The Dutch....what's there not to say about my new favourite breakfast, lunch and dinner restaurant!
We will certainly only stay at the W when in town.
May 6, 2014
Rated 3 out of 5 by Nikita Great design, poor service, overpriced
Poor platinum SPG recognition (actually just welcome gift and questionable upgrade). Poor housekeeping service. No feeling of genuine care. Asked to replace batteries in scales few times until success. Same with shampoo, teabags etc.
Didn't receive housekeeping service last day, requested it by phone call in evening, went out, returned in two hours in the room - zero result.
Room rates are too high even for this area.
Didn't enjoy stay at this property.
February 7, 2012
Rated 4 out of 5 by bb1533 Good hotel with some obvious flaws.
Good hotel in good location. Inexplicable why second bedroom of suite did not have a clothing pole to hang clothes on in the closet. The lighting in the main bedroom was beyond inadequate and it was impossible to read in bed and I could barely see what was in the closet. this is easily fixable. Another guest of the hotel made the same comment to me. I had a small billing error which is still not corrected after one phone conversation and two emails.
January 2, 2014
Rated 5 out of 5 by Level5 Hands Down Best Mangaged W Property I've Been To
W South Beach best hotel in South Beach by far...should be the model for other W properties. The property is meticulous and the service is the best I've ever had at any of their hotels which says a lot. It is run so well and attention to every detail is evident. Melissa S. and her staff really goes over and above to make the experience stellar. Seriously cannot think of anything that isn't a 10 on the scale,,,just that good. Hope nothing ever changes.
October 7, 2013
Rated 5 out of 5 by TimnSuze Employee WOW'ed
Upon arriving, everyone from the valet team was great, very helpful and friendly. next came the doorman, and as my wife pointed out, we never once touched a door at the W south beach it really felt like royalty. the heated outdoor infinity pool at night looking up at the stars, simply unreal. the front desk had an upgrade from the 3rd to the 17th floor which made us VERY happy. we were stunned by the service and the friendliness and we're Canadian!
February 22, 2013
Rated 5 out of 5 by Hotspot1 Perfect getaway in Miami Beach
Amazing hotel with Attentive staff, great facilities, and great view. Superbly located next to the beach, you can choose either to suntan at the swimming pool or take a few steps down to the beach. The gym is well equipped and The Dutch restaurant serves great food. It also has a great location, being in a quiet area yet within walking distance to the restaurant/ shopping district. Will definitely stay here again the next time I am in Miami Beach.
September 15, 2012
Rated 5 out of 5 by SoniaG honeymoon
The hotel is amazing....the staff are very helpful and when we need to stay a extra night due to uk airport strikes....the hotel was very help booking us in for another night even though the hotel was really busy with the art fair. we are hoping to book again next year for our one year anniversary :) loved it so much that we even thought of buying one of the apartments in the hotel. It just amazing and getting around from the hotel is no problem,
December 8, 2011
Rated 1 out of 5 by gosorio6 Staff responsiveness filthy room
I was thoroughly disappointed - I had a mega suite and the upstairs grill was dirty I needed to ask for it to be cleaned 4 times!!! Someone came and "cleaned" It was still filthy - the least I ask of a hotel is cleanliness. on Check in I also had to wait until 5:30! who does that? Surprised at the lack of attention from staff.
May 15, 2014
Rated 4 out of 5 by Flyer4ever Thank you
Thank you for accommodating our request and making our stay a special one, as we celebrated our honeymoon in your hotel.
June 10, 2014
Rated 5 out of 5 by Mikey Regular Guest
close to my Fiancees family so we come often....had a small glitch with the style staff but the DORM fixed it quickly and bent over backwards to appease my fiancees ruffled feathers...Dennis is a great Mgr and very accomidating... other than that everything was greet...property and views are great,,,,even though the party is at the pool, it is set in a way to least disturb guest rooms...lobby and lobby lounge areas are great....can be alone if you want or in the middle of it all
Rooms are spacious and funky and all have great views..lots of amenities....
a bit off the path of the SB traffic so it makes for a safe , quit , and nice place to walk around... Valet staff is very helpful and doesnt leave you waiting long to park or retrieve your car... Mgmt is very hands on... Love the property and highly recommend....any problems ask for Dennis
November 17, 2011
Rated 5 out of 5 by caterina526 terrific!
I want to thank all W South beach staff for their help and kindness and for being always ready to meet any necessity a guest could have, i was there for buisness and i really had a lot of necessity! The hotel is really beautiful and in a great position but what makes a hotel a good one is the people working there and this is the case! Special thanks to Cesar and John, they was lovely to me and I'm delighted to have had the chance to meet them!
November 3, 2012
Rated 4 out of 5 by Jewels Needs some improvements
Room was not as described to me when we made our reservations. They give you the worst room first then you have to ask for another room....comparable to what was reserved. We reserved ocean view on the top floors of the hotel. We were given street view on the middle floor. The bellman did not explain our room.....didn't know the features. Had to figure them out ourselves. No room service menu in the room and lack of towels delivered each day.
April 29, 2013
Rated 5 out of 5 by Thenance W South Beach is a great place to stay.
This was our 6th stay at the W South Beach. Many of the staff members are the same since our first visit and welcomed us back like family.
The hotel staff go out of their way to meet any request you have. The rooms are great, food and beverages are awesome. Definitely a hotel for adults even though there were small children in the pool area. For a great stay, choose the W South Beach.
April 1, 2014
Rated 5 out of 5 by Pamela67 Perfect Vaca!
We stayed for 4 nights and had a "spectacular studio". Loved the room, view, balcony, vibe, housekeeping, gym, pool and beach. All of my expectations were met as a whole. My only complaint is that it is really expensive to eat at the pool or on the beach. One salad, one sandwich and one tortilla chip order (we split it ) with two drinks each came to $166. daily. ($16 for a small drink in a little plastic cup is excessive.).
April 5, 2013
Rated 4 out of 5 by NEWYORKMIAMI W south beach stay
The hotel is situated nicely on the beach, the staff is trained to be very pleasant, but there are some issues with hotel.
Two of the rooms I stayed at had a lot of wear and tear, stained sofas, beat up wood cabinetry. Or outdoor showers that never worked in a $900 a night room.
The kitchen does a terrible job serving breakfast near pool, despot an friendly staff.
Staff in general is very friendly and well trained.
November 27, 2013
Rated 4 out of 5 by julie Food
Although the lunch menu was less than expected...a big shout out to Courtney who searched me down to fix a lunch order. I don't mind paying for something worth the amount charged - it wasn't and was dissapointed with the options. The value wasn't there.
The room was great - clean - big - so I felt I got what I expected in that respect.
The weather was awesome but I am not sure if the hotel was responsible for that?
March 12, 2013
Rated 4 out of 5 by Andresk Still the best Splurge on the Beach
I always feel a little more special when I stay at the South Beach property, and with my new Gold Card status I feel like this place is mine. Lol. Twice Shavonne has come to my rescue and I just want to express my sincerest, most humble gratitude for her assistance last weekend. I don't need to tell you guys how nice the place is, but considerate service to flustered guests make all the difference. Thanks again.
September 2, 2013
Rated 4 out of 5 by Timmy48 Great Location - Friendly Staff - No SPG Benefits
The staff was friendly and the facilities are great. However, I am a platinum for life member and did not get an upgrade, got charged for having a roll away bed, and the continental breakfast is not worth it. I would definitely return but would have no illusions about being treated special. And being a guest at the hotel does not necessarily mean you get access to the night club.
March 18, 2014
Rated 5 out of 5 by toddml Superb Stay
Just back from 9 nights and 3rd time here, it just keeps getting better!
From a fantastic upgrade, to the simply superb food at the Dutch (both breakfast and dinner) and wonderfully looked after by the staff what more could I ask!
I will be honest and say on the whole I prefer Asia as I find the service levels to be higher than North American resorts and travelling from the UK there is not a huge difference in time to get to either! Here though I feel like I have found a North American resort that ticks all the boxes as well!
The pool area is a great balance, its not all show and the music is a good level, so you can relax and enjoy a book but also get the vive that you are in Miami South Beach! Found the service round the pool to be excellent, was very well looked after and nothing was to much trouble!
The suite was great, spacious with amazing views of both the city and the beach, what more could you want in a morning and evening sat on the balcony!
The only thing that seemed to let it down was the W Lounge bar area, just didnt seem as relaxing or approachable as the rest of the hotel, but as I have been told this is being updated to address some of these issues that is even better and cannot wait to see it on a future visit!
To me the highest compliment I could say is that it gave some of the resorts and retreats in Asia a run for its money in service levels and how I was looked after on this trip and that is not something I have experienced in North America before!
June 14, 2014
Rated 2 out of 5 by RBAL Week-end in SoBe
The hotel and facilities (gym, pool, tennis court) are stunning.
However, I have noticed a couple of issues during my stay.
1) Trouble getting to the correct floor because of the key card
2) Too many people / or too few lounge chairs available at the pool, and very slow service
3) Check-in time 4 pm is late (but I was offered to change in the 'hospitality room')
4) No SPG recognition
March 3, 2014
Rated 5 out of 5 by Alice46 Love the hotel.
The only thing we do not like about the hotel is the bar.
It is soooo dark and too small so it is always crowded and the music if that is what you call it is loud and not conducive to having a quiet drink and talking. Every time we thought we would stop after dinner for a drink we walked in and walked right back out because of the above reasons. But otherwise we love everything about the hotel.
January 26, 2014
Rated 3 out of 5 by SG4868 Too much noise from construction next door
The entire stay was tainted due to the fact that the noise level next door from the construction was unbearable at the pool. And then they blasted the music higher poolside which was torture as I was sitting next to the speakers. I understand that on the weekends there is a DJ and the music is loud (which is great!) but this was a weekday. The jackhammering was nonstop for 3 hours.
February 27, 2014