Rated 4 out of 5 by erick78 Beatifull place
I love the hotel, the room was fantastic. Vieques is an amazing place. I feel a little disappointed with the restaurants. Was too much money for the food they serve.
July 29, 2013
Rated 4 out of 5 by ellen51 Quiet relaxing and chic
Beautiful W on undiscovered Vieques with all that you could need or want on a Caribbean vacation. Service is the only arena that needs a bit of help on this property,
January 17, 2013
Rated 4 out of 5 by epstudio is beautifull
I find it very expensive for the type of hotel it is. I think it is very cute and has great potential. Deverian you got more offers for the tourist to visit
September 11, 2013
Rated 5 out of 5 by MeronK I loved the resort!
The hotel is BEAUTIFUL and the staff was amazing. Leo at the front desk was great, 8am Yoga was great, food was great, housekeeping was great. LOVE LOVE LOVED IT!
June 16, 2013
Rated 5 out of 5 by Yoliek Best Resort
The resort is beautiful, the staff is superb (expect the front desk staff, they could use a little more customer service training). Hotel is must when I come back
May 2, 2013
Rated 3 out of 5 by Curra2013 This hotel has to make sure rooms stay smoke free
I love the W Vieques but this time I was disappointed at how the room smelled. It appears that I previous guest smoked inside the room. Not very pleasant.
April 29, 2013
Rated 4 out of 5 by MichaelTS Amazing location, wonderful hospitality, beautiful setting
Simply put, the hotel and location is beautiful and the staff will typically go out of their way to offer you a great experience.
The rooms are simply, yet expertly, designed in a way that feels grounded to the island. Every morning we would wake up, watch the sunrise and feel like we're the only ones at the resort. Tranquility reigns king here.
The facilities were great, too. Good gym with options for morning yoga. Occasionally it'll get busy in the morning, but it's still a decent size and open 24 hours. The pool is great, too.
There are some standouts from a personnel perspective. Edgardo is one of the most helpful Welcome Desk reps I've ever met - he took GREAT care of us during our stay, from room requests to island-specific pointers. He was great. Veronica was the nicest person and most attentive of the staff poolside.
There is some improvement opportunity with the food, though. I'd expect nothing less than consistency, and at times we'd order a plate back-to-back but the food was different each time. Small things, too, like rusted metal in the salt shaker (from the cap), no French press coffee available, drinks were inconsistent, etc. The staff would typically work to remedy the situation, but at a place like this you'd expect it to never happen.
Now, would I go back again? You bet! I think the issues above are more representative of my expectations, not necessarily of the resort's capabilities. Personally, I would probably go during the off-season, when staff to guest ratio is a little more in your favor and, presumably, they're more engaged in upping the QA procedures.
Overall, a few key staff members and a great hotel make this place a great destination.
February 12, 2014
Rated 4 out of 5 by Norma39 This Hotel has great services
The Employee were serviceable and helpful with the guest.
I think, the hotels rates was too expensive even that we have a good stay ;-)
September 7, 2013
Rated 5 out of 5 by oglaria1 Wedding
just came back from my wedding and expectations were met and exceeded. everyone especially Ross made everything seamless and stress free.
April 1, 2013
Rated 3 out of 5 by happyclouds Could Use Some Organization
I had a pleasant experience at the W, yet I definitely expected more sharpness from a hotel with so much prestige. The facilities were lovely and the room was nice, yet around the grounds things seemed un-organized. Upon arrival at 4 to 4:15 (check-in time), we were sent to the pool to wait for our room for another hour. Check-in time is at 4, and that is unacceptable. There were never any towels available the two times we relaxed by the pool, and even at breakfast they scrambled and took quite some time to finally come over and sit us down (they didn't seem to bothered about it, either). Drinks by the pool felt like they were cranked out in a production line; they tasted like pure, bottled sour mix (for a hotel with as much quirk and flare, the house drinks should be representative of their corporate image). On the other hand, one of the hotel's employees was amazingly helpful, friendly, and sharp with us. He recommended the best beach that has now become my favorite, he sent us to a lovely restaurant, and was always willing to have a chat with us to help us out. We wanted to recognize him for his excellence. Thank you for considering our concerns.
February 19, 2013
Rated 5 out of 5 by SIRNYC Relaxing Plush Paradise
A perfect getaway to unwind. The hotel offers everything to help recharge your batteries. Staff is friendly and helpful at all times.
January 22, 2013
Rated 5 out of 5 by amcr This hotel is wonderful if you want to relax and enjoy a beautiful setting.
Upon walking into the lobby you feel happy, you walk out of the lobby into breathtaking beauty!
November 12, 2013
Rated 2 out of 5 by AES2014 Has potential
The grounds are beautiful, and so are the rooms. It's almost everything you want it to be. But, why was there only one bar of soap in the room when there was a sink that was separate from the shower which was separate from the bath tub? The toiletries were not replenished until the day before I left and then they didn't replace the shampoo. I hung my towels up everyday, and everyday they took my towels and didn't replace them until the next day. When I spilled water on the floor, I grabbed a hand towel to mop it up and the towel turned brown...I had never walked on that part of the floor as it was next to the bath tub. There is a complimentary bottle of water in your room, for two people, and they don't replace it...but when I asked at the front desk if you only get one complimentary bottle of water, they said no. That night they replaced the water, but it didn't happen every night. We had 3 rooms between us, and the first night we were there one of the rooms came back to chocolates when their room was turned down for the evening. That happened in their room one other time in the five nights we were there...the other two rooms never got chocolate! There is complimentary coffee in the morning until 10...the cups they have at the coffee pot are very small, ~6oz, and there are no lids. By the time you took it back to your room it would be cold. At night there is a free drink from 6 - 6:30...again it's a small cup and your only allowed to have one. I know these are little things, but it's the attention to these little things that make or brake ones opinion. For the amount of money one pays to stay here, these things should not be happening. Would I recommend this hotel...if you don't mind calling the front desk everyday, I'm thinking they would fix all the little things...it is a beautiful place and there is nothing else like it on Vieques.
February 15, 2014
Rated 5 out of 5 by wonderfulgirl This hotel is a real retreat!
The hotel is in excellent conditions, staff was very nice, the location is great. As a family, we spend a wonderful weekend.
August 10, 2012
Rated 5 out of 5 by PleasantFarm134 Wonderful Staff!
This was one of the best vacations ever, great staff, food, and what a spot! would do it again in a minute!
February 19, 2013
Rated 5 out of 5 by Vieques07 Perfect for relaxation.
One of the best hotel I ever stayed. Loved the room, breakfast, the pool, the employees, everything.
August 12, 2013
Rated 4 out of 5 by nygmen080 Great Hotel - Average Service
The property is absolutely beautiful, and my Suite Night Award got me a great upgrade. Vieques is an amazing island, and the concierge was very helpful in providing recommendations. Overall, I would definitely recommend the hotel.
That being said, the overall service levels at the hotel definitely need improvement. The front desk did not acknowledge a credit that was supposed to be applied to my account (they should give you $15 dollars a day credit for the Resort Charge in accordance with corporate policy for being Platinum but are reluctant to do so), and then ignored my email inquiry. I ended up having to reach out to corporate service to get this issue taken care of. Throughout the stay, the breakfast and poolside service was often very slow, and orders were frequently messed up and forgotten. In addition, upon review of my final folio, I found extra charges that had to be removed. Finally, they credited far less Starpoints to my account than they should of at the completion of my stay, and I had to again reach out to corporate to get this issue resolved. Overall, these issues would not prevent me from returning to the hotel, as the experience overall was very enjoyable, however, it would be nice if some improvement was shown.
November 19, 2013
Rated 4 out of 5 by Pochy This hotel is excellent Location
Excellent Location because is near PR and is far from violence and stress where I can go and relax.
January 26, 2013
Rated 4 out of 5 by JOSETXU1 BUSINESS AND PLEASURE
NICE MIX, GREAT BREAKFAST AND WEEKEND BUFFET. THE AFETERNOON AT THE POOL ARE REJUVENENTING,
October 10, 2012
Rated 5 out of 5 by neal1116 Mr
fantastic property, can't wait to revisit and spent more time
October 22, 2013
Rated 4 out of 5 by Vinman W Vieques
Overall a nice property if you are looking for relaxation and want to be off the grid.
March 15, 2013
Rated 5 out of 5 by Chary72 Excellent hotel
This hotel is a great place for relax. The service and all the features are excellent!
August 7, 2012
Rated 5 out of 5 by apcatsbyjones unique property
The grounds and location on the beach is dramatic and relaxing at the same time.
January 13, 2013
Rated 4 out of 5 by RJS78 Excellent resort but as couple bad experiences
This was an excellent resort. Property was fantastic. Pools were awesome. Grounds well maintained. Location perfect. Resort fee entitles you to many activities at no additional cost, such as snorkel, kayak, beach volleyball, tubing, and more. Pick-up service and airside lounge was very unique and great amenity. SPG status was recognized and upgraded to a a great suite.
1. Room was awesome, however it had a smell that resembled old cat/dog urine. I'm not sure if someone had a pet in there, or it was from humidity, but the smell was not good.
2. Spa: Looked forward to spa as I visit the Bliss spa's on a monthly basis. My favorite. This resort does not have a Bliss Spa, it is home away. The mani/pedi service was FAR from bliss experience. For the cost of that mani/pedi I could have done better myself. Spent more time taking off old polish than doing the new. No foot scrub or massage, etc. Just a very basic service.
3. Dining - Dining was not good. I had dinner reservations at the onsite hotel. It took over 1 ½ hours for meal to arrive. Then it was cold and dry, not very flavorful. (I had the most expensive Filet Mignon and Lobster). The waiter seemed like he didn't care. Was kinda rude and service was not all that great. However, when we talked to the dining manager, he informed us he had about 10 complaints just that evening from guests. The restaurant was severely constrained and he apologized. He then finished waiting on us personally, comp'd one of the meals and offered us drinks or anything to help rectify the issue. Manager did a great job trying to resolve the issue, but I just wish it didn't get to that point.
4. Wet Deck @ night - Not a complaint, but a bummer. I stay at W's all over the country on a weekly basis. I'm used to the nightlife scene at W Bar and especially the Wet Deck. I was looking forward to Wet Deck having a nightlife, music, people hanging out and partying. Didn't happen. The WET deck closed down when sun went down. Bar wasn't open, no body outside, all the lights was out. Resort was dead. I would think have the pool bar open and some music would be nice to mix and mingle in the evening.
Other than that, the resort is fabulous. And I look forward to staying again.
February 18, 2014
Rated 4 out of 5 by BMarti Beautiful hotel
Beautiful location and grounds.
November 14, 2013
Rated 4 out of 5 by DCDW Great stay at beautiful resort, but check your bill!
We really enjoyed our stay at the W Vieques. The hotel is a quick 5 minute drive from the airport, and offers so many convenient amenities like a free airport shuttle, free tennis, snorkel and kayak rental, ice cold water dispensers around the property, free wifi, a reallly nice gym, and lots of beach towels. The staff around the resort is so friendly and helpful.
The property is beautiful! The pool was very clean with lots of chairs. Same with the two beaches.
We only ate at the Mix restaurant for breakfast and it was a pretty good buffet. Albeit a bit pricey with some island flies on all the uncovered items, but tasty nonetheless.
We had a couple of issues that made our stay less fun. We are SPG members and thought we'd get USA today delivered daily or get a .75 per day credit, but that never happened. Also, we had about $120 of overcharges to our room made by other guests using our room number. Five days and many phone calls later we are still trying to get credited back for all those charges we didn't make. Highly recommend getting a paper copy of your final bill from the front desk even though the resort offers easy speedy checkout options.
In spite of this we had a great time and loved the resort!
June 4, 2012
Rated 5 out of 5 by QualityAcupuncture Whatever Whenever
This is what great service looks like. I will definetly return!
August 12, 2013
Rated 5 out of 5 by Herbert13 A new meaning to OMG!
The property was gorgeous. Was treated like royalty.
January 28, 2013
Rated 4 out of 5 by July2012visitor almost but not quite
This is a beautiful property staffed by charming and well meaning people. However, it simply falls short of excellence. Water, cups and towels were conveniently placed by each beach area. Sadly at any given time at least one of the three needed stocking. Rain puddled, soaked chair cushions were left by the pool all day. Worn upholstery was replaced with white sheets in the lounge area. These were left dirty for days on end. Pool chairs were left strewn with towels so that new guests didn't know where they could sit. Pool-side servers never knew where they were going with their orders. A birthday greeting was sent to the wrong member of the party. The room was wonderfully designed but too dark to read in at night. Don't even bother asking for a brighter light bulb. Some drink coupons were never received and others were received days after check in. These things may sound petty and a few days of them are fine. After a nine day stay the flaws simply add up to aggravation. Then you check out and have to face an impossibly complex invoice. If you are looking for a five star experience this isn't going to fit the bill. The grin and bear it types however will find it charming and relaxing. Think about your expectations before you book.
August 2, 2012
Rated 5 out of 5 by benn Great Staff
The hotel was stunning. The staff was fantastic!
August 21, 2012