Rated 3 out of 5 by Kenneth Poolside Smoking
It is very bad to allow people smoking at pool side. My family had a bad impression to W hotel on this arrangement. Pool at W hotel is part of the bar for adult not as part of health section for people to play and swim. Things for W management to consider again.
July 20, 2013
Rated 5 out of 5 by blindside Amazing Service
The staff service level is amazing. Prompt, courteous and attentive. By far the best W I have visited.
February 18, 2014
Rated 4 out of 5 by paul8lam Average, at this level of price and management.
Electric kettles need immediate attention as it's completely useless - takes 20 mins to complete boiling water. Air con temp control is fuzzy to use - at 24 degree it fans out cool air but if you feel a bit chilly and bring it up to 25, it turns to heater mode.
December 3, 2012
Rated 5 out of 5 by sumkai Check-in
CHeck-in took a little longer time than I expected but the greeting card and the complimentary items at night to celebrate our newly wed expected my expectation by your FO staff Maggie. I'd love to stay a few more nights to enjoy the facilities next time.
January 12, 2013
Rated 5 out of 5 by heidi1727 Cool style hotel with very touchy service
I stayed in W Taipei for 15 days in Oct 2013, it was a wonderful stay, the room is very very stylish and service is very good and satisfactory. I hope I can have more chance to be invited to the parties happening almost every night at Woo Bar !!
October 27, 2013
Rated 5 out of 5 by Wiras69 President/Commercial
Excellent stay, value for money!
February 27, 2014
Rated 5 out of 5 by Amy0330 Great fitness facilitises
best hotel fitness suite i have ever seen. outstanding 3 temperature baths and great steam and sauna. awesome array of fitness machines and weights. we would come back for this alone, it was so much better than what you get elsewhere.
rooms were great.
December 5, 2012
Rated 5 out of 5 by tropicraven Love the whole experience
Had a great time.
Hanging out at the pool and Woo Bar.
Loved the whenever/whatever hotline; it was ever so helpful. My girlfriend needed some medication and they offered to go to the nearby convenience store to pick it up and delivered to our room.
May 19, 2013
Rated 5 out of 5 by SeanLA Wonderful Hotel - Excellent Service
I have stayed in hotels all over the world and the service from the W Taipei was the best I have experienced. Each and every staff member I interacted was EXTREMELY polite and professional.
This hotel should be an example to the service industry.
September 15, 2012
Rated 3 out of 5 by tiger007 I can't tell what it is ?
The front desk staffs are not professional as they shall be ! and the servants in 10 th floor restaurant is terrible . I won' t stay here again if the situation is the same like this in the future !
December 26, 2013
Rated 4 out of 5 by StanLuk Breakfast
I have tried the breakfast in the Kitchen and have found there is room for improvement in food quality. Fruits are my only like on the 7th morning but not the others.
January 10, 2014
Rated 5 out of 5 by David2020 Excellent Hotel
Excellent hotel in the heart of the city. Lovely facilities, rooms, dining and wonderful rooms.
February 6, 2014
Rated 5 out of 5 by rhleung Agruably the best W Hotel
Over the years, I have been to a few of the W Hotels around the world - New York, Hong Kong, SF, Seoul etc, I have to say I always like W Taipei the best. Always feel home when I go to Taiwan and the staff are fabulous!
October 21, 2013
Rated 5 out of 5 by TeteTaipei2013 W Hotel Taipei - leaves a great impression
From the moment you walk up to the W Hotel Taipei you sense you're entering into a special experience. From first impression through check-out time, the staff, the building, and all ammenitites are a "beautiful expeirence".
May 1, 2013
Rated 5 out of 5 by tc11 Extremely Impressed by the Service Provided
I stayed in W Hotel Taipei over 2 - 5 Jan.
On the second day, I needed some medical attention. After review with the in-hotel nurse, she suggested for me to visit the A&E department of the nearby hospital.
The hotel very kindly offered to provide a staff to take the trip to the hospital with me. Being a foreigner and not knowing the ins and outs of visiting the hospital, I was deeply relieved for this.
May, a cheerful and friendly staff at the front desk, came along and she really represented true hospitality in ensuring that my registration went smooth, that my correspondence with the doctors went well, that my medication was received and she went through each instruction on the label meticulously with me.
She went out of her way to ensure that my experience at the hospital (for 2hrs) was the best that she could manage. I'm truly grateful and impressed by this.
I've had stayed at several other W Hotels, but through this experience and at other touchpoints in the hotel I must say that W Hotel Taipei has absolutely got it right in terms of the perfect guest experience that is truly worthy of a W Hotel brand.
January 9, 2014
Rated 4 out of 5 by JJ37 Good but can be a lot better
Nice hotel. Areas which be improved:
1. Bell service/security at the main hotel entrance
2. Efficiency of reception and registration
3. Overall value/money performance
December 30, 2013
Rated 4 out of 5 by Angel36 Overall, worth repeating
I thought that overall, the hotel was great. Stylish and hip in design, as you would expect from a W hotel, but sometimes I felt like it was a little overdone. The elevator from the ground floor to the lobby (10th floor), made me dizzy and gave me a headache, I had to close my eyes every time we rode it.
The bed was super comfortable, but the room was a little small. The bathroom was very modern and the shower had great water pressure, we really liked how you could choose between a regular shower or a rain shower head. The only complaint is that the wall from separating the room from the bathroom isn't a solid wall, and that the part by the sink is just some wood slats. Even though I was sharing the room with my husband, we both thought it would've been nice to be able to have some privacy while in the bathroom.
The breakfast buffet was awesome, thoroughly enjoyed it. Quality of the ingredients was great.
Staff service in all parts of the hotel was friendly and attentive.
Location is great and you're within walking distance to a lot of food and shopping. Your also right by the subway station so it's easy to get around.
January 2, 2014
Rated 5 out of 5 by amy1298 wu
i like design ，everything
February 16, 2014
Rated 5 out of 5 by Worldcruzin Great Service, Great Location, Great Hotel
If you like to be seen, this is the hotel for you. Staff knowledge of Taipei is fantastic. They were able to find what I am looking for and their recommendations are awesome. I would definitely stay there again.
November 14, 2011
Rated 5 out of 5 by FY777 Fabulous Fabulous Room
Great Location in heart of Taipei. Train station beside the hotel. Well-connected to shopping malls. short distance to Taipei 101. Great service. Most importantly rooms are modern and clean. will be back soon.
December 8, 2012
Rated 5 out of 5 by YSLIU One of the best hotels I have ever stayed
The W Hotel in Taipei has everything. Location, service and cleanliness. It is next to 101 and lots of shopping and eating places. It is also right next to subway station. I would recommend to all my friends.
February 3, 2013
Rated 5 out of 5 by RoyH Excellent Staff
The wonderful staff are what makes a stay at the W Taipei so special. In particular, Justine the hostess at the Kitchen Table always mad it a point to greet me by my first name and made me feel very welcome.
June 11, 2013
Rated 4 out of 5 by BadExperience Disappointed with the service at The Kitchen Table
Good hotel and location but there are rooms for improvement on their service.
On 4 June 2013, I made my way to The Kitchen Table for breakfast. A friendly hostess asked for my room number and then brought me to my table. As usual, she asked whether I would prefer coffee or tea and any juice. I ordered Latte and orange juice and went to the buffet table to take my food. Both Latte and orange juice were not served even after I finished my first serving, so I reminded one of the waiters. I waited for another 10 minutes but no avail.
A captain or manager wearing a suit approached me and asked whether I want any hot beverage. I responded that I ordered Latte and orange juice at least 20 minutes ago but still have not been served.
Although I repeated my order 3 times and waited for at least 30 mins, I still did not get my Latte and orange juice. Very disappointed with the service. It was bad enough to experience this once, but it happened to me again on 6 June 2013. I don't see other guests encounter such a bad experience. Their beverages or juices were served immediately. Why me???
June 8, 2013
Rated 5 out of 5 by ayywong Hip decor and best service!
In general, every staff we encountered from 1-3Jul was excellent - responsive, fast thinking and always so cheerful. We traveled together (rooms 1426, 28, 30) and want to say big thanks to all the staff!
July 5, 2013
Rated 5 out of 5 by sirbear The room is very comfort
I like the Toto toilet, I like the automatic features
that come with it, ie. flushing of the toilet. The
drapes that cut off the sunlight completely.
December 16, 2013
Rated 5 out of 5 by TeteTaipei2013 W Hotel Taipei - great experience
Your stay will always be one of pleasure and fun. You will be greeted with friendly staff and great food, excellent rooms and you feel at once in a better mood throughout your stay...
November 16, 2013
Rated 5 out of 5 by Reinardus One of my favorites
Friendly and efficient service
Nice gym and spa
Food is good, but not as good as Hong Kong for instance and at 10 am the waiters at buffet get too stressed.
October 29, 2013
Rated 5 out of 5 by Maggie2013 Great services
With a big box of souvenir needs help to pack. Eddie from the concierge helps me to repack everything and make sure my luggages is not overweight. Very friendly service and helpful.
November 13, 2013
Rated 5 out of 5 by Timujaco Very nice
Excellent, pleasant hotel with great facilities and spacious clean rooms.
January 30, 2014
Rated 5 out of 5 by inosato The hotel has great features
The hotel has great location, specious and comfortable guest room, stylish spa, fully-equipped gym, good breakfast and beautiful dining room.
December 25, 2013