W Chicago - City Center

  • 172 West Adams Street
  • Chicago,
  • Illinois
  • 60603-3604
  • United States
  • Map

Rooms & Rates

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This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Age Requirement Policy

Please note that guests must be 21 years or older to be registered as an overnight guest.

Rated 3.6 out of 5 by 385 reviewers.
Rated 3 out of 5 by too hip for me the staff were friendly. the mish-mash of the modern, hip décor crammed down onto the art deco bones of the building didn't work for me. the acura car staff treated the cars like they owned the cars themselves and we less than accommodating. I didn't like the fact that you gave the concierge a "deposit" (cash only) for them to arrange tickets for events. August 27, 2013
Rated 4 out of 5 by Nice hotel; great location The W City Center is a great hotel located in the loop. Staff very helpful and pleasant. Lobby / bar contemporary and dimly lit. Our double bed room was spacious, Bliss products very nice. However, My allergies acted up in the room---- Not sure what caused this? Cleaning supplies? Dust? I'm very sensitive so this was a concern of mine. Overall nice hotel. April 27, 2013
Rated 4 out of 5 by Labor Day Weekend Stay I recently stayed at this hotel, I had a pleasant stay overall. I got upgraded to a suite, which was AMAZING, and chocolate truffles were delivered to my room as an amenity. Although, I needed to use the business center to print some tickets to one of the Chicago attractions, and I was shocked when I learned the fee to use internet. Come on, seriously? September 1, 2013
Rated 4 out of 5 by W Very nice property. Not great for any type of casual dining i. e. a sandwich or burger. Rooms were clean and comfotable. March 18, 2014
Rated 3 out of 5 by HVAC IN CHICAGO The heat was not functioning in the room for the entire trip- we contacted whenever/wherever and they told us engineering did not feel it was appropriate to turn on conventional heat when it was 56 degrees during the day. I dont understand how the W in Chicago does not have individualized HVAC per room...breakfast was also the worst ive had at a W ever. November 8, 2011
Rated 3 out of 5 by "Wonderful Room" Way too small I was surprised at the size of the "Wonderful" room, it was a corner room with barley enough room to get past the king sized bed. The bathroom & vanity was smaller than the one in my camping trailer! Also, the "courtyard view" was of the rooftop of the hotel lobby. Service and cleanliness were great, however I would have expected more from the room... December 14, 2011
Rated 4 out of 5 by stay at the W This hotel is near the opera that we attended and also the train station. Cab service is not needed when we tay at the W. We like the hotel for its location especially in Winter. The hotel maintains a high standard and comfort. the staff is always friendly and helpful. Check in and checkout is very efficient. January 14, 2014
Rated 5 out of 5 by A very nice stay It was a very nice experience staying at W Chicago. The staff was very courteous and friendly. My room was great and very inviting. I would recommend your hotel.Thank you. March 6, 2014
Rated 4 out of 5 by A Little Disappointed... I was a little disappointed on this stay. The staff was excellent as always. However, my room was almost directly on top of the EL and therefore was quite noisy all night long. I expect a little better as a Platinum member. Also, the air conditioner made a racket when it was on. So, I had to turn it off in order to try to go to sleep. July 13, 2012
Rated 3 out of 5 by The rooms are very tiny! My room at the W reminded me of a non-upgraded stateroom on a cruise ship. The bathroom was so tiny as to be almost unusable. I book hotel rooms for 3 executives and recommend hotels to our customers for events. After staying at this hotel I can no longer recommend this hotel nor will I be booking W hotels world wide for my team. April 1, 2013
Rated 4 out of 5 by Title This hotel is very trendy and in the heart of Chicago's business district. March 14, 2014
Rated 5 out of 5 by We had a wonderful stay!!! The doorman and valet representative were very friendly!!! The person who checked us in, Fatima, was excelent! She made us feel welcome and she is a great asset to your company. The gentleman who checked us out was excelent as well!!! This hotel location was great for us!!! My husband and I had a wonderful time!!! October 8, 2013
Rated 5 out of 5 by Excellent hotel in a great area The W Chicago city center is centrally located to explore the city and upon arrival we were met with a friendly greeting. Check in was quick and our room had more than enough room for the three nights we were there. The bar and overall atmosphere of the hotel is chilled and relaxed. Another great stay at a W hotel. September 18, 2013
Rated 3 out of 5 by could do better for Platinum guests First time visit, good location, arrived late so not sure how full the hotel was. Got one of tiniest rooms in a long time, and one that was facing the subway tracks so every few minutes heard the sound of the subway coming by. OK maybe we are spoiled as Platinum guests but believe the hotel could have done better. December 8, 2012
Rated 4 out of 5 by Great hotel; needs better gym The hotel is cool and the staff are great. My only real complaint is that the gym is tiny and I'd say inadequate for a hotel of this size. March 2, 2014
Rated 5 out of 5 by Fabulous Staff! W - Chicago City Center staff was excellent. My very early check-in was handled nicely. The bartender was knowledgeable and very friendly. Be warned: The elevators are a little on the strange side. The room met with my expectations. I do however, prefer a walk-in shower. Overall: I will be staying here again. September 17, 2012
Rated 2 out of 5 by Staff was not nice Extremely curt behavior of staff to the point of being rude. Extremely disappointed with staff. March 8, 2014
Rated 4 out of 5 by My Impressions The hotel staff were all very nice and helpful. The room was comfortable and well appointed. The bar was lively and fun. The restaurant food was mediocre and service was poor. February 21, 2014
Rated 5 out of 5 by Perfect Birthday Weekend Away!!! I just have to say Thank You to Eden (My W Concierge), She went the extra “Magnificent Mile” to ensure our stay was a perfect 10!! She provided wonderful suggestions on things to do…The Architectural Cocktail Tour she set up was amazing!!!...We will defiantly be back because of her!!!! We loved the W hotel!! October 3, 2012
Rated 5 out of 5 by Fantastic Hotel Great hotel for a short weekend vacation. Always have been a fan of the W Hotels and this one met my expectations as well. Debated between this and the W Lakeshore in Chicago. Ended up staying here and was easily in walking distance to many area amenities. Will be trying the Lakeshore on my next visit! October 14, 2013
Rated 4 out of 5 by Swanky Hotel The W is so beautiful and smells amazing. I could always spot the hotel from down the street, the building is lit up in purple. I thought the staff was super friendly except the front desk personnel. They were cold and lacked personality (very blank face). Other than that my stay was great :) Thanks W Hotel March 20, 2013
Rated 5 out of 5 by Excellent staff Upon checking in, the person at the front desk realized I was not feeling well and put me in a quieter room so that I would be able to sleep well which I thought was a nice touch. February 16, 2014
Rated 5 out of 5 by I am Lovin it My stay was pleasant. I would come back again. I really the quote displayed in my room. March 4, 2014
Rated 3 out of 5 by Needs improvement The check-in & check-out personnel need to be better trained. There was a lot of confusion during these stages of the stay. Also, these persons don't make you feel welcomed, but it seems like they frustrated with the registration system, which shows in their interactions with customers. October 14, 2013
Rated 5 out of 5 by Fabulous Stay! Great check-in, very comfrotable room, and a fabulous meal in the evening under the lights and atmosphere of their funky lounge. Great service staff who are very personable and attentive. First class! February 3, 2014
Rated 5 out of 5 Excellent stay again! This is the second time I have stayed at this location. I live in LA and travel through Chicago a few times a year and make a point to stay here. Super clean, amazing enviroment, awesome rooms, andd super friendly employees. Thank you for such a great experience. You never let me down. September 6, 2012
Rated 3 out of 5 by W Chicago - good location, old building This hotel is in a great location and service was impeccable. However, I was a bit disappointed in the small rooms. My room basically looked into a brick courtyard. Also no pool. I should have verified before booking, but assumed from staying at other W hotels that a pool is standard. April 26, 2013
Rated 2 out of 5 by W OK very loud lobby - you cannot have a decent conversation above the music room service was OK, although missed one of my orders completely. limited menu. wanted service rather than a 500 point credit, but didn't get service so had to choice but to get the points. mediocre service October 27, 2012
Rated 4 out of 5 by Warm reception in a cold climate The friendly informative staff help make my family's stay cozy and comfortable. Despite being booked to capacity, the rooms were quiet and clean, and all of our needs were met. February 5, 2014
Rated 2 out of 5 by Noise I wrote s long email to W Hotels talking about the loud noise from train s which could be heard even up on the 12th floor. No one seemed very concerned when I mentioned it during check out January 31, 2014
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