Rated 5 out of 5 by broker03 Fantastic Hotel
Great hotel for a short weekend vacation. Always have been a fan of the W Hotels and this one met my expectations as well. Debated between this and the W Lakeshore in Chicago. Ended up staying here and was easily in walking distance to many area amenities. Will be trying the Lakeshore on my next visit!
October 14, 2013
Rated 3 out of 5 by OlivierHouston loud and poor service
room was too noisy as heard all trains passing by....
needed to wait 25 minutes to get a coffee in lounge despite asking 3 times for it....!
gave Iphone to charge battery and when got it back after 2 hours is had not been charged!
July 1, 2014
Rated 5 out of 5 by Neal62 I recommend staying here
Typical funky W hotel. Good location. Good food, drink, comfortable rooms. Only complaint is the room doors are loud when closing. Loud enough to wake you up if a neighbor is in or out very early.
July 15, 2014
Rated 5 out of 5 by kawaii112 Excellent
Central location, friendly staff, nice hotel room, with modern style furnishing. Even the welcome mat in the hotel is changed at least twice a day (it said "Good morning" in the morning). Love it. Will stay again!
July 8, 2014
Rated 5 out of 5 by RGarica2014 W Chicago Rocks!
We had a great time at the W. Eden Bernal, Concierge, made it a very special night for us. She helped with the flowers and setting up a manicure for my fiance. We celebrated our engagement and will be coming back for our next special occasion. Thank you so much for everything.
March 24, 2014
Rated 5 out of 5 by pio1996 7-24-14 Stay
Hotel is very nice. Room decorations were very cool and creative. Staff wsas very friendly and helpful. Great place for singles or couples with no children.
July 25, 2014
Rated 4 out of 5 by KSmith15 Excellent stay
The hotel was clean, spacious, and modern. The beds were plush.
August 9, 2014
Rated 3 out of 5 by OK12 Needs improvement
The check-in & check-out personnel need to be better trained. There was a lot of confusion during these stages of the stay. Also, these persons don't make you feel welcomed, but it seems like they frustrated with the registration system, which shows in their interactions with customers.
October 14, 2013
Rated 5 out of 5 Excellent stay again!
This is the second time I have stayed at this location. I live in LA and travel through Chicago a few times a year and make a point to stay here. Super clean, amazing enviroment, awesome rooms, andd super friendly employees. Thank you for such a great experience. You never let me down.
September 6, 2012
Rated 3 out of 5 by Chad W Chicago - good location, old building
This hotel is in a great location and service was impeccable. However, I was a bit disappointed in the small rooms. My room basically looked into a brick courtyard. Also no pool. I should have verified before booking, but assumed from staying at other W hotels that a pool is standard.
April 26, 2013
Rated 5 out of 5 by FrequentTravel14 Great location, service & style
Stayed here for a weekend during the summer, good location. Rooms very comfortable, roomy, modern. Staff very friendly. Would stay again at the W City Center.
July 21, 2014
Rated 4 out of 5 by sew072113 Great location for seeing city
The hotel is in a great location for seeing the city, but the room was uncomfortable. The pillows were quite hard and the temperature fluctuated significantly through out the nights. I was not able to sleep through the night with out waking up regularly (not like me at all!)
March 28, 2014
Rated 2 out of 5 by ck453 W OK
very loud lobby - you cannot have a decent conversation above the music
room service was OK, although missed one of my orders completely. limited menu.
wanted service rather than a 500 point credit, but didn't get service so had to choice but to get the points.
October 27, 2012
Rated 2 out of 5 by Thirstytraveler Not for Business
Tries to be too trendy. Rooms too small. No real upgrade offered to Gold members. No biz lounge like Westin River North. Will not go back unless the GM calls me directly and ensures a proper upgrade next time.
June 28, 2014
Rated 5 out of 5 by HMoo Wonderful Room - looks just like pictures online - very nice!!!
Very Helpful and courteous staff.
Felt like I had everything I need. First time stay in Chicago. Location was perfect. Check- out was so easy.
July 22, 2014
Rated 3 out of 5 by pam4400 Room was tiny!
I have enjoyed staying at the W in the past but this was my first time at this location. The room I had was so small, you could barely walk around. I paid over $200 and, because of the size, it was not worth the cost. I would not stay in this particular hotel again.
April 15, 2014
Rated 4 out of 5 by IMH52 The concierge made my stay memorable
Eden Brenal Is the best concierge I have ever had in all my travels and made my stay at W Chicago an amazing one. I can't wait to go back.
July 22, 2014
Rated 5 out of 5 by StephenB I love this place.
I didn't get his name but the "stylist" who came to touch up the room was very funny and cordial. He gave us information about where to hang out on our little zip trip to Chicago. The entire staff makes you fell like the most important person in the building. I love it!!!!
April 10, 2013
Rated 4 out of 5 by ASDB Outstanding Hotel
I stay at this hotel every time that I am in Chicago and I love the location, staff and overall ambiance.
July 28, 2014
Rated 3 out of 5 by NotOutletsNearby Great hotel but needs clocks and outlets
Overall a great stay but my room did not have a digital clock I could see, so I was always looking for the time when I woke up. Also, no outlet near the bed so I could not easily reach for my phone when I woke up or wanted to check email in bed.
May 15, 2014
Rated 5 out of 5 by Topher26 Great staff and room
The staff was extremely friendly from the car valets to my room service waiter. Bill at the Front Desk (I think that was his name) was great: very efficient with the check-in and very willing to answer my questions. My room was great, and the bed was extremely comfy.
August 12, 2013
Rated 4 out of 5 by JLCG4430 Functional and well located
Perfect for business trips, well located, total privacy at the room. Very good restaurant. Meeting room pretty convenient.
July 21, 2014
Rated 2 out of 5 by wrinkled No closet, no hangers
No closet or hangers to hang up clothes? No iron or ironing board. This was wierd.
But lots of room taken for display of high priced snacks and beverages.
July 11, 2014
Rated 5 out of 5 by JPoir Stay here if you're looking for something different!
W Chicago City Center is a very unique hotel. The staff is outstanding - very friendly and extremely helpful. The "Whatever, Whenever" service is something you won't experience anywhere else. Stay here if you are looking for something different from the norm.
April 2, 2013
Rated 4 out of 5 by DAC55 Consistently satisfying
This was the second time I have stayed at this hotel and I found it to be consistently satisfying. Front desk agents were helpful, the rooms are quite adequate and it is in a good location. If the rates stay competitive I would stay again.
May 5, 2014
Rated 4 out of 5 by MickeyHerb Close but no banana...
No free wireless...
Too few exercise machines...
July 31, 2014
Rated 4 out of 5 by cbs1972 Gorgeous Property
This is one of the most beautiful Ws. The service was excellent, especially in the lobby where serves took care of us even though we weren't in either bar. Was disappointed by lack of upgrade on a slow Thursday, but otherwise a fantastic night in Chicago.
March 16, 2012
Rated 3 out of 5 by Spiritark Great concierge team
W Chicago has a great concierge team. They introduced me to a slew of great food and activities in the Chicago area and even mapped out a good doable tour of the city (since I only had my weekends to do so). Thanks for being my tripadvisor during my stay.
May 22, 2012
Rated 3 out of 5 by BT21 Really Small Rooms
really small rooms. vanity in bathroom couldn't even hold basic toilitiress. toilet and sink jammed together.
July 18, 2014
Rated 4 out of 5 by SP127 Thanks!
Thank you to all the staff @W for making this first trip to Chicago for me a great, adventurous, and memorable experience!
July 14, 2014