Rated 3 out of 5 by MalD Not sure if the hip vibe works or not.
My wife and I recently stayed four nights at this hotel. Overall it was good to very good. The intended style of staff is a hip and casual approach. A first name basis to know each staff was mandatory. This was fine but something we had not been used to before. As such it made the experience strange. The lighting throughout a lot of public areas was low adding again an unexpected ambience.
June 19, 2013
Rated 2 out of 5 by Mimi343 The staff at this hotel did not make this trip relaxing!
I called this hotel at least 5 times prior to arriving to ensure a smooth trip however it was anything but! Prior to arriving I requested an early check in, connecting rooms, a pack n play, and to be on the same floor as the bride (since I was in the wedding and was traveling with a 1 year old). Multiple phone calls I was told that everything was all set but when I arrived to the hotel this was not the case. I waited in the lobby with my one year old for almost 3 hours waiting for my room to be ready. I had an argument with the front desk person trying to get connecting rooms and was told because these rooms were on a higher floor it would be an additional $50 a night per room. They were out of pack n plays. When I entered my room one room was very very small and the fridge was in the opposite room as the crib. I called the front desk and was told it would be switched right away however it was never done throughout the stay. I guess as a gester for my trouble a small bottle of wine was sent up to the room with a card. The staff couldn't even take the time to spell our name correctly. Then to top it all off we requested a late checkout and went for breakfast. When we returned one room was cleaned and the maid threw out my goody bag from the wedding. I called the front desk and they found it but really do I want to eat the food in it after it was in the trash and more importantly is that room considered clean for the next guest when I still have access to it??????
The hotel price and parking was very expensive for a weekend and I was very very disappointed in my experience at the W. I actually hand never written a review but the hotel portion of my trip really set the tome for the whole weekend. I would never stay at the W again.
June 18, 2013
Rated 4 out of 5 by RobRob Mostly great - Restaurant SLOW
Loved the hotel, especially the Alice In Wonderland feel in the living room. Desk staff was great but Acura Experience lady was a bit rude. Also, one car with such limited hours not worth having. Turned out to be a non-Experience. Waited more than 10 minutes to see a hostess or anyone in the restaurant for dinner. Finally went and found someone who went to find someone. Dinner was good and service was good after a bumpy start. Also don't understand how a cup of tea is $5. Too many great dinner options in the city for you to have a sub-par restaurant experience. Breakfast was great, but also understaffed. Even front desk - never more than two agents, always a line. Need more staff, it seems.
June 12, 2013
Rated 4 out of 5 by Jackies35 Very nice but very small...
I enjoyed my stay at the W.Chicago City Center. It was a bit pricey and the room are very small. If there is 2 or more in a King Standard room, it could be impossible to move around.
The rooms are clean and nice. The only thing that bothered me is that the room smelled as if someone smoked in there for days. It could be the carpet and that is why I didn't give it a full 5 stars!
Other than that, it was nice.
June 11, 2013
Rated 1 out of 5 by Carsten17 Unwilling to provide Platinum upgrades
We used to stay at this property on quick 1-night staycations and were generally treated well. Something changed last year. The final straw was when on our last couple stays in January and February we were given basic rooms on low floors when the hotel was quite empty. I complained through my ambassador and was basically ignored; the hotel redirected the complaint to suite upgrades and the lack thereof, when they wouldn't even provide upgrades to better non-suite rooms. I am still unhappy about this months later.
The only bright spot is the Platinum breakfast benefit, which is provided as intended.
June 8, 2013
Rated 3 out of 5 by jad2 Could have been better...
I was there for a few days for ASCO. An area next to my room was under some type of construction. The first morning, I left very early for meetings. The second morning, I was woken by a lot of noise of the construction starting at 7am. Then, right at 9am, hammering and banging began. I needed to work from the room and it was difficult. During the day, paint fumes started. The next day, the work started early again but I was leaving to return home. The room cost was too high to put up with this. I did not mention it until I checked out and suggested that they not give out the room. The person said that they were booked and needed to use it. They then need to limit the construction, I would think.
June 6, 2013
Rated 5 out of 5 by BMET7979 Great location and cool rooms
I loved the location of this hotel and the room had a style that was incredible. Even the lighting was different than any other hotel i've been in. Loved the underbed accent lighting. Unfortunately the same accent lighting allowed me to see that the floor wasn't vacuumed very well finding two red M&Ms and a few crumbs when i was checking out the under the bed lighting.Would have been a perfect score if not for that.
June 2, 2013
Rated 2 out of 5 by scamhi W City Center
our first room ( hotel was busy) was a "handicapped" room facing the El train. hard low bed and train noise all night.
We requested to change rooms the next morning. We were away from 10:30am until 11pm and we were never moved. We were eventually moved to a room on the other side of the hotel.
Pillows lumpy and sheets are low quality.
Lobby is dark weirdly lit with hot pink lightly with disco balls.
May 20, 2013
Rated 4 out of 5 by santri1969 Great Chicago city center option
Love the access to Chicago, great bar and good ambience
May 19, 2013
Rated 2 out of 5 by Dirk50 Fitness room is not usable
Nothing was working, quit dirty, no light
May 13, 2013
Rated 1 out of 5 by Arch Find another Hotel
What went wrong:
Check-in Clerk didnt know if the Hotel had HDTV's.....are you kidding me? No recognition as a preferred guest, no curb side/doorman on duty. Smokers standing in front(at!) every door(always). Requested incidentals on a separate folio - not met.
Room- it was more comfortable sitting on the floor than the one "Hip" fashion chair in the room. Bed was super super soft and consequently ver lumpy. The TV cant even be seen from the bed, tried rotating it on its wall bracket to get any view but then the wall blocks the remote from working. Channels cut out all the time, checkout day and the menu system didnt even work. Sink had almost no water pressure.
Food: Had burger and skirt stake, both below average. The bright spot is that it they arrived quickly and the wait staff was really good.
Checkout: still couldnt split my folio, no curb help for a cab.
I have stayed at 3 star properties for a third the price that did everything better than this hotel, I would suggest another Chicago SPG property as this one just doesnt cut the mustard.
May 3, 2013
Rated 2 out of 5 by aardvark small room
The staff were excellent and helpful.
This was probably the most cramped, smallest room I have eve stayed in at what is billed as a high end hotel. The bathroom was especially inadequate. I will not be staying here again.
April 30, 2013
Rated 5 out of 5 by jdy1 excellent hotrl
excellent hotel,service, only negative is lobby too noisy and dark
April 29, 2013
Rated 3 out of 5 by Kejp Keep in dark
This hotel is a walking trap for the unwary. Simply finding the elevator button on a poorly light black wall is a challenge. In fact the whole hotel is badly lit from stairs to p level, to conference rooms and bedrooms. Figuring out the location of light switches and what they control is challenging. The holographic images on the elevators walls seem dated.
I recognize that hotel is going for a different demographic but what is wrong with adequate lighting in rooms where reading takes place?
April 29, 2013
Rated 4 out of 5 by Kiki789 Nice hotel; great location
The W City Center is a great hotel located in the loop. Staff very helpful and pleasant. Lobby / bar contemporary and dimly lit. Our double bed room was spacious, Bliss products very nice. However, My allergies acted up in the room---- Not sure what caused this? Cleaning supplies? Dust? I'm very sensitive so this was a concern of mine.
Overall nice hotel.
April 27, 2013
Rated 3 out of 5 by Chad W Chicago - good location, old building
This hotel is in a great location and service was impeccable. However, I was a bit disappointed in the small rooms. My room basically looked into a brick courtyard. Also no pool. I should have verified before booking, but assumed from staying at other W hotels that a pool is standard.
April 26, 2013
Rated 2 out of 5 by uofiblonde10 Gym needs serious expansion
I stayed at this W for business for 2 nights. I am a Platinum member and typically have nothing but good experiences at Starwood properties. However, this properties amenities are nothing to brag about. I went to the gym 2 days in a row at 5:30 am and all cardio equipment was fully utilized both days. For a hotel of that size having 3 treadmills, 3 ellipticals and 2 bikes is extremely disappointing. For a hotel chain that prides themselves in health this is very very disappointing. In addition, the gym in general was the size of maybe two rooms, just horrible.
April 26, 2013
Rated 5 out of 5 by Suzan Stay Review
The accommodations were good. However, there was not enough drawer space and the bathroom was tiny. I had no place to set cosmetics on the counter. It was not very female friendly. On 2 occasions towels were not replaced in the bathroom. Staff was friendly and helpful. Restaurant was very pricey. I know it is a gourmet restaurant, however, the quantity of food served was very small for the main dishes. I guess I'm accustomed to Texas portions. The quality of the food was good. I probably would not stay there again.
April 26, 2013
Rated 3 out of 5 by LisaM50 Disappointing
We had two rooms, same price, one was half the size of the other. The small one had barely enough room to walk around in. We had drinks in the "living room". It was not overly busy, I had to search for a waitress and then it took 20 minutes to get 1 of the two glasses of wine we ordered, the second one took another ten minutes! The rooms are okay, bot could use some attention. Not my favorite Starwood property.
April 24, 2013
Rated 5 out of 5 by LA7872 This Stay Was Amazing!!!!
I can't say enough about this property! The staff and hotel itself far exceeded my expectations!!!
April 24, 2013
Rated 5 out of 5 by pmhnyc Very Solid Hotel
great Loop location and interestng decor and lobby. Service terrific wold reccomend if need to be in Loop in Chicago
April 22, 2013
Rated 4 out of 5 by VA2013 Nice with a few missteps..
Very comfy and great location.
We had requested a coffee pot, fridge and microwave for our room...they were not in the room at check-in but the staff did immediately fix the issue.
A family member sent us a cheese tray and a fruit tray, in addition our husbands also requested a gift be sent to our room. The cards were mixed up and the gift was not what was ordered.
The staff was very nice.
April 22, 2013
Rated 5 out of 5 by Monchito This hotel has great features
Everything was excellent on my saty and my vacations. Hope to see you soon. Mendez Family.
April 22, 2013
Rated 3 out of 5 by jay94116 Location great, Hotel was okay
Having a three night stay, This hotel was a great place to explore Chicago, as it was in The Loop, where all the trains were within a few blocks. As for the hotel, our room was located near the train tracks which the first night caught me off gaurd, it gets kind of loud but you get use to it. Room was great as you get from staying in a W hotel, modern room and comfort.
The staff is another story, ordered room service, which came at a reasonable time, but they kept forgetting things we asked for like extra water or limes. housekeeping kept forgetting to give toiletries, and when calling for them someone would forget and would take a few phone calls and a couple of hours to get them. Have to say the bartenders are very nice and willing to give you insight on where to go and how to get there.
April 16, 2013
Rated 4 out of 5 by wingwing Light bulb and sink drain
I stayed one night on 04/13/2013. It was nice, but some minor things need to be fixed for next SPG guest. My room was fabulous room 1614. Two light bulb flickering was annoying, light stand at sofa area and ceiling light bulb of bed. It worked for 1-2 minutes and then it was flickering. So, I turned off two lightings. Also, sink drain part was not working. So, It was manually pulled out by finger and I drained the dirty water. I was satisfied with everything except these things which could be annoying to future guests.
April 15, 2013
Rated 5 out of 5 by Houstonvisitor Chicago - My Kind of Town!
The W Hotel is located near the Willis Tower (formerly the Sear Tower). Purchase the Chicago Trolly & Double Decker Co. 3 day ticket pass for $35 dollars. That's the best way to see the great city of Chicago. Go to the TOP of the Willis TOWER. That was very cool.
April 15, 2013
Rated 3 out of 5 by Howard Am I a mark or a guest?
Little stuff can make a big impression. For example, the Starbucks on the corner provides free wifi -- I don't even need to buy a cup of coffee. They'll also give me a drink of water. That feels good.
But in my $300 hotel room, I have to pay $15 to get online? And $5 for a small bottle of water? The W in Chicago makes me feel more like a mark than a guest.
April 13, 2013
Rated 2 out of 5 by Roomtoosmall Rooms too small
Room was small - no seating other than bed and desk chair, closet in bathroom and limited drawers. Not a fan of the style (personal preference, others may like).
April 12, 2013
Rated 5 out of 5 by StephenB I love this place.
I didn't get his name but the "stylist" who came to touch up the room was very funny and cordial. He gave us information about where to hang out on our little zip trip to Chicago. The entire staff makes you fell like the most important person in the building. I love it!!!!
April 10, 2013
Rated 2 out of 5 by Hummingbird Several Issues
Had a room facing the train track. Train was so loud that you could not hear the TV. Was upgraded to a deluxe room. Bed was so far away from the TV the remote didn't work. had to get up and be 4 to 5 feet from the tv to change the channel and change volume and turn it off. Need new technology to deal with that. I am a vegetarian and found nothing on the menue that could work for dinner for a 3 night stay. In this day and age, i would assume hotels would now have options for a healty lifestyle.
April 10, 2013