Rated 4 out of 5 by SPGog Improved from prior experience
Had some bad experiences here in the past (AC not working, getting jipped by cabbies who have to kick back to the doormen, etc). Stayed here for the location recently and the staff seems to have been upgraded. Hope this is part of a long term trend!
March 5, 2014
Rated 2 out of 5 by Happydaria Ratio Price / quality very low
The room are really small and noisy. The TV fills half of the bed room. Phonic isolation pretty low and the bathroom is functionnal but very very tiny, you cannot be two in it at the same time.
Confort bed was average.
June 27, 2014
Rated 3 out of 5 by Z5467 Not for business
Business centre is almost non-existent. Printing is very expensive. No other amenities in the centre (i.e. a stapler!).
I was upgraded but the room was one of the smallest (tightest configurations) that I have had in my last several trips.
May 16, 2014
Rated 5 out of 5 by Steven32 Great Hotel, Great Staff
The stay here was perfect. I arrived very early -- which the hotel showed efforts to accommodate. The staff kept asking how I was doing every time I came across them and when I had a couple of requests, they were met very professionally and promptly.
January 9, 2014
Rated 4 out of 5 by MM14 Great Location and NYC Priced
The hotel staff were all very professional and friendly. I enjoyed my stay and will return in the future. Be prepared if you do not frequent NYC to get sticker shock from $40 breakfast (room service), but it is in line with its prestigious address!
May 18, 2013
Rated 2 out of 5 by Adamchicago Not great
I am Platimum member and stayed at many W hotels and would not recommend this property. The check in took too long. I redeemed for suite upgrade and given standard room. Also, all the towels and bed sheets had musty smell. Not a great experience.
July 28, 2013
Rated 2 out of 5 by Cal69 This hotel is tired
I stayed in a suite which was very dark and it was pokey. The bathroom was so tiny that I had to close the door to use the sink!
I stayed at the W in South Beach which was lovely, but New York was a very low grade standard.
June 6, 2014
Rated 4 out of 5 by Stammy very attentive staff
though the hotel rooms need a bit of an upgrade, the hotel staff was more than accomodating to my needs (e.g., food, room quality, heating, etc.) during my extended stay. the whatever/whenever staff was also very helpful all hours of the day.
March 16, 2013
Rated 5 out of 5 by JoeJul April stay 2014
We stayed at the W on Lexington at the end of April. The staff is friendly, competent and went out of their way for anything we needed. The location of this W is the best in the city, centrally located to everything.
Will be back.
May 6, 2014
Rated 3 out of 5 by Freezing Service could be better
Housekeeping service was not very good. Also, the front desk didn't seem well-informed (e.g., they had never heard of Delta's Crossover rewards Program even though a sign on the very counter at which I was standing advertised the program.
March 10, 2014
Rated 3 out of 5 by mcmc Too small for too much money
the hotel is conveniently located.
the restaurant staff is very friendly, most of them have been working there for years.
the rooms are very small. difficult to get a nice upgrade.
cleanliness of the bathroom floor and shower is not great.
June 12, 2012
Rated 3 out of 5 by hotelguest Trendy but not luxurious
I loved the hotel lobby decor and vibe. The room was quite small, and the bathroom compact. I would have liked it to have been more luxurious. I also found the walls to be extremely thin, with the noise next door coming through the wall.
February 28, 2012
Rated 2 out of 5 by Lee23 Checked in and checked out
Room smelt like mildew, entire facility dusty not clean. Upkeep and maintenance poor. Understaffed at front desk with long wait times. Check in at 11:00pm Friday and Checked out 11:30pm Friday. Not what you would expect from a W hotel.
June 24, 2012
Rated 3 out of 5 by John5151 Overrated
Very noise and overrated.
A good note on the Staff who are always nice, and very responsive.
August 18, 2014
Rated 3 out of 5 by WNYCGuest European adapter
Your hotel should provide the use of European adapter for free. All hotels in Asia provide complimentary use of adapter to their guests. As a service-oriented hotel, you should consider the needs of international business travellers.
December 10, 2013
Rated 5 out of 5 by SPGChampion Nice city hotel
Stayed here last month and had a great stay. Nice new lobby renovation and the rooms were nice also. The housekeeping supervisor Jessie was amazing so thank you for making our stay great. would recommend!
June 18, 2014
Rated 5 out of 5 by Daniellelauren Wedding weekend!
The staff was absolutely amazing! I reserved a block of rooms for wedding guests. Everyone was extremely happy with their stay. The staff was very helpful with coordinating welcome bags for my guests. Lina and Albert were wonderful!
August 13, 2013
Rated 2 out of 5 by Roach Convenient location
It's an easy journey downtown for business travelers and conveniently located for restaurants and other mid-town attractions. Staff are friendly and helpful but the building looks tired and is need of a refit.
June 7, 2014
Rated 5 out of 5 by davidp1 Great services!!
Front desk staff Alexander Beltran and GM anna macdiarmid made my stay by letting me check in at 8am as i arrived early from an international flight so i can get some sleep. Great services by other staff as well. highly recommend.
October 20, 2013
Rated 3 out of 5 by Stan082014 Very Modern Hotel
This hotel is very modern and beautiful. However, the room are very small, and is you are claustrophobic do not take the elevator.
August 4, 2014
Rated 3 out of 5 by JSS1 no fun this time
Horrible experience. Lobby under construction (no fault of hotel). Crowded area to walk back to room due to ppl trying to check in.
Rob in room stained-two places. RIght on lapel…easy to see as robe was being hung up.
Woken up at 5AM by phantom phone call
As corp SPG member, requested late check out. Had THREE staff members knocking on door…so much for sleeping in.
First knock was house keeping. Second two knocks were from man in W attire, holding soda cans…"refilling wet bar" Funny, b/c we didn't TOUCH the wet bar, so why did he bring sprite to room to replenish? Suspicious to me, as to why he tried to get into room. I didn't have chance to get to the door, to check who was there, when he opened the door! Not very secure.
So, annoying lobby experience…had to reiterate THREE TIMES that I was SPG member…check in did not have drink cards for me (as rate stated we qualified for). Had to wait to get my drink cards b/c they ran out…dirty robe, interrupted sleep, three hotel staff tried to get into room well before check-out time.
Stayed before, won't stay again.
April 11, 2014
Rated 3 out of 5 by Matt83 Staff Needs to Improve Responsiveness
When I checked in, the front desk clerk was on the phone for 5-10 minutes and didn't pay me much attention. It was around 11 and my family and I were already tired. I didn't appreciate that. Also called for an extra blanket and the staff said, "can't do it man, we don't have anymore." I find it hard to believe that a hotel property would run out of extra blankets for their guest. On the day of checkout, the guy at the front of the hotel, who retrieved the cars for guest, told us to walk over to the parking garage and our car would be waiting for us. So my family and I walked the 3 blocks with all of our bags. When we got there, the people in central parking told us our car had been taken to the hotel. I called over to the hotel and asked could they bring our car back to the parking garage and the reply was, "no." So my family and I had to walk all the way back to the W, with our bags just to get the car. This type of service is unacceptable for a Starwood property. Heck, it's unacceptable for any Hotel! I have been a loyal Platinum guest for a while, but didn't feel like it while staying at this property. Will only stay here again if it's the only choice!
August 4, 2014
Rated 2 out of 5 by yamashinsan Old and Cold
The room was renovated, but very old and renovation was poorly done. The room window was not sealed appropriately that the room was cold with the heater turned on whole time.
Also the size of the room was not correct either.
February 10, 2014
Rated 4 out of 5 by sundch Great staff
I was so impressed by the staff at the Front Desk as well as the Concierge service, which managed to secure me some restaurant reservations, which are normally difficult to acquire, with great ease. I would definitely return.
August 12, 2013
Rated 5 out of 5 by Roland10 Great customer service
My wife and I very much enjoyed our stay. The staff is very friendly and willing to help in any way possible. Our cozy room, while not huge, was very comfortable. Would highly recommend the hotel and will stay there again.
March 10, 2014
Rated 2 out of 5 by MySister Badly needs renovation
Location is great, but for the price, the rooms desperately need renovation. My room had broken furniture and fixtures and there were strange marks on the wall. Not something I am accustomed to with W hotels.
May 23, 2014
Rated 5 out of 5 by Fashiongirl Always love staying here
Quiet location, but central. Excellent food poolside. Staff are courteous and very accomodating. Love this hotel, I stay here often...had a little issue last time but Cynthia and manager (Alfred ) took immediate care of me.
September 20, 2012
Rated 5 out of 5 by JPG1 Phenomenal customer service
The front desk staff was just great, Special recognition goes out to Sami! After a long day it is great to see her smiling face and attention to detail is amazing. Great hotel, I will stay there every time I am in New York.
October 1, 2012
Rated 4 out of 5 by Kiabeth01 Be careful with the munchie bar!
We did not know that the muchie bar automatically charged our credit card everytime we picked something up. Be careful! You might be charged hundreds of dollars.
July 16, 2014
Rated 1 out of 5 by ComeOnMan The W New York
This review is directed toward the staff and customer service, which is appalling. This was my first time trying the Starwood Hotels, have always heard good things about the rewards programs, so I decided to try it and see if I should switch over.An item was left at the hotel, I noticed while at the airport and called a few hours after I had checked out, and was told they would check the room and get back, but that no other guests had checked in yet.. My call was never returned. I called 6 times over the next few days receiving absolutely no information, and was handed off to different departments. The assistant Director of Security finally returned my call 6 days later, yet still did not have my correct information or inquiry, which I had given each of the previous times, as well as left on his personal voice mail two days earlier. If the value you seek in a hotel is to make your stay as comfortable and easy as possible, I would stay away. The hotel itself is not bad, but for the price you can find much better value across the street or around the area at competitors.
April 16, 2014