Rated 3 out of 5 by Alice12345 wrong folio
There are 2 charges on my folio equating to just over $100 on items I did not authorize - an $99.28 charge from the Living Room and a $8.69 charge from the Munchie Box. I've contacted the hotel and left a voice message...I'm awaiting on further explanation of these 2 charges.
September 1, 2014
Rated 5 out of 5 by Eileen2007 Great people and property
Spent four nights at the W Downtown Atlanta for work and leisure. We arrived and were greeted warmly by Knitka. We appreciated her explaining our benefits as an SPG member without us having to ask. Our corner room was beautiful, clean, and spacious. Thank you.
The gym was fantastic. More than we expected. The pool on the 16th floor was really nice.
BLT had great food. The seared tuna sandwich, the downtown burrito, and the steak & eggs were our favorites. We want to thank Lauren and the guy that served us Wednesday, Aug 20, made our mornings joyous. Also, the ladies and the guy in training in the cafe in the morning made us feel at home.
Special thank you to Travis with getting my husband to the office on-time each morning, and for helping me with the bags. And thank you to Frank who drove us to midtown with a suggestion on some good old southern cooking.
Finally, thank you to Jason for digging into the vault for the DVD collection of classic movies. We enjoyed the DVD player in the room.
Everyone greeted us with us with a smile and made us feel welcome. Top notch place to stay in Atlanta.
August 25, 2014
Rated 5 out of 5 by Franko133 business/pleasure
The W brand hotel has again lived up to my expectation. Nothing like southern hospitality.
August 25, 2014
Rated 4 out of 5 by Arny21 Great place
Great place to stay downtown Atlanta, would definitely recommend it for friends and family
August 19, 2014
Rated 5 out of 5 by TD13 Great Location and Great Staff
This hotel is great! I have stayed in many Alofts but this was my first time in a W. The staff was amazing, the hotel design is second to none, and the location can't be beat. My girlfriend loves Beluga Whales so I surprised her with one of the encounters at the Georgia Aquarium just blocks away. We parked are car on Friday and were able to walk, or be dropped off by the shuttle, the whole weekend. Highly recommend and will definitely be returning!!!
August 18, 2014
Rated 5 out of 5 by aberdeenred Loved It!!
I loved the hotel. I could have just stayed in the room and ordered in. The bar was cozy and free Wi-Fi, nice finger foods, and music.
August 18, 2014
Rated 1 out of 5 by matthewwright30 Needs Improvement
The staff and restaurant are not worth the time or the money. Pool suppose to be 24/7 but outside pool parties are more important than guests at hotel. Treatment of individual guest are not the same meaning one person can bring a camera to the pool but others can't because it against the policies. Steak was burnt and then under cooked. The manager made me feel as if the food quality was my fault and not the cook's.
August 17, 2014
Rated 5 out of 5 by TheSavvyTraveler Simply Amazing!
I had the most wonderful stay at the W ATL Downtown! I must point out that the STAFF and SERVICE is amazing! Whether it was the Drivers, Concierge, Hospitality, or Bartender, I was always greeted with a smile and a positive attitude. It was so refreshing to be greeted by staff who truly enjoy what they do; it shows!
Secondly, the beds are AMAZING, I can't remember the last time I slept this good- when you have early morning meetings scheduled, this makes such a huge difference. I woke up feeling refreshed and renewed. Thank you to everyone at The W Atlanta for providing such a wonderful stay. A+++
Side-note: Gorgeous property within walking distance to all of Atlanta's Local Attractions!
August 16, 2014
Rated 4 out of 5 by Jibbidge17 August Business Trip
When I travel to Atlanta for work, always stay at this W. The services and employees always provide a great experience. The room is comfortable and spacious. I hear minimal street traffic in my room.
The only issue I encountered was that the clock in my room did not work. I had to request a wake up call in the morning to ensure I started my day on time. The front desk was very friendly and called me at the appointed time.
I will continue to use the W when I come to Atlanta and feel it is a great place to stay.
August 16, 2014
Rated 5 out of 5 by sosomusic 24hr Room Service
Hungry at 4am has never felt like a better idea!
August 11, 2014
Rated 4 out of 5 by Msshaay friendly staff
hotel staff made me feel welcome. Check in staff was friend and attentive.
August 7, 2014
Rated 3 out of 5 by Xadxy The lighting in the rooms is a big problem
I love the hotel, but can not do work in the room at night...I am really thinking that I can not stay there any more....it is just too dark...i can not read at the desk to do work
August 6, 2014
Rated 5 out of 5 by CeeCee444 Very Grown & Sexy Hotel!
I stayed at the W Atlanta Downtown to attend a wedding that was held there. I was very impressed with the decor and layout of the hotel rooms, especially the shower. I also appreciated the hotel for honoring my request for a room with nice view. We had a small problem with TV that was handled promptly as well.
In my opinion, this is a very grown and sexy place. I'd definitely recommend the W for couples or a romantic getaway.
August 4, 2014
Rated 5 out of 5 by BusyWeek Excellent Customer Services
I wanted to send you an email to let you know that Jason & Pablo did an outstanding job helping me with my accommodations this past week, at the W Downtown Atlanta.
Employees such as Jason and Pablo are the kind of people SPG should have catering and interfacing to their customers. They responded to my request in a caring manner, provided superior knowledge of your property and showed real leadership when it came time to make a decision. Because of this, they exceeded my expectations and you now have an even more valued loyal customer.
You should be proud to have them on your team.
August 1, 2014
Rated 4 out of 5 by sfklug Back in ATL for the yearly conference
I stay at W / Starwood where ever possible as I travel globally and frequently. W's are a home away from home! The staff at W ATL Downtown are top notch and deliver on that W style and friendliness. The W ATL rooms are starting to show some wear and dear lord get some blackout shades! otherwise...another great stay! see you soon...
July 29, 2014
Rated 5 out of 5 by fancyn Visting My 25 year old Atlanta transplanted daughter
Beautiful, contemporary décor. Lovely, romantic ambiance. Great staff. Convenient to restaurants and High Museum. Wonderful pool and Sunday pool event which featured a great DJ from noon to 6pm. My extreme compliments on the great selection of music that included "chill" my favorite genre of music!
Thank you W!
July 29, 2014
Rated 2 out of 5 by LG921 Disappointed
We stayed at the W Downtown for our anniversary and were unfortunately disappointed. The rooms are pretty bleak and dark and our room was not clean. When we requested to switch rooms, the person we spoke with told us everything was booked and was short and hung up. We understand being booked, of course, but we checked in right after check in time, so I would think we could have moved to a clean room while someone cleaned ours before other guests arrived...
The valet situation is a bit of a nightmare. It takes a very long time to get your car, and some (not all) of the valets we saw seemed to not be in any great hurry. We called down to have our car ready so we could make our dinner reservation about 15 minutes before we walked down, only to stand and wait for another 5 or 10 minutes while they actually went about retrieving our car. Also would have appreciated a bit of notice on $30/night parking.
Overall, some of the interior of the hotel is nice and some of the people working there are very pleasant, but there are better places to stay at this price point. Would not return. A friend of ours discovered that we stayed there, and told us they stayed and had a similar experience. A great location, but not a great hotel.
July 29, 2014
Rated 5 out of 5 by JMar1234 My favorite W!
This is one of my absolute favorite W hotels. The rooms and beds are so comfy! The staff is welcoming and the BLT restaurant is fabulous. BUT the one thing/person that makes this hotel my favorite is one of the drivers- Terrell! I met Terrell 1 year ago and was excited to return and his is still there! He is the house car driver and is so accommodating, friendly, and hospitable. Looking forward to future stays at the W Downtown and seeing Terrell again!
July 28, 2014
Rated 5 out of 5 by Buck81 This hotel has a lot to offer.
The W Atlanta hotel is a wonderful place to stay. It's very secure, clean and has many great feature. I recommend this hotel to anyone. You won't regret it.
July 27, 2014
Rated 5 out of 5 by Ysquared When in downtown ATL, head to the W
The W Downtown Atlanta is one of my personal favorites when staying in ATL. From 24hrs access to the HEATED pool overlooking downtown to an AWESOME fitness center with many amenities to give you a nice workout, I encourage you all to experience this particular W.
And of course, how can you not like the W heavenly bed with the feather-top to give it the extra cloud-like experience? Major kudos to the W team and the valet's quick response times. My recent experience will only solidify my future stays with you. Cheers!
July 27, 2014
Rated 5 out of 5 by Nonny Wonderful, welcoming staff.
My husband and I stayed at the W Downtown for several nights in mid July. From our arrival to check-out, we received remarkable service! To a person, the staff was accommodating and kind. The room was impeccably clean, comfortable and cool. As a side note, other reviewers mentioned there are no coffee makers in the room. However, the complimentary coffee in the Living Room lounge was fantastic. We were also given the option of having a coffee maker delivered to our room. In addition, there is a stocked refrigerator in each room, Guests are welcome to set aside the snacks if they need to use the refrigerator for personal items. Earplugs are provided for street noise, but we didn't need them. Lovely spa amenities, great pool area and gym. What more could you ask for? As a former travel agent of many years, I am very picky about hotels. Thanks again for doing a great job, staff!
July 23, 2014
Rated 5 out of 5 by BellaArtist GREAT EXPERIENCE!!!
Very nice hotel. Enjoyed our stay. Exceeded our expectations. I would recommend the W Atlanta downtown and would stay there again.
The staff are professional and responsive to your needs and wants.
July 22, 2014
Rated 5 out of 5 by SBT1 Above and beyond
Our stay on July 18th was outstanding in every way. The Midtown location could learn A LOT from this incredibly professional and polished hotel.
July 22, 2014
Rated 5 out of 5 by Tricia0417 Great experience!
Great overnight getaway with a fantastic location!
July 21, 2014
Rated 5 out of 5 by lm22 The best W in Atlanta
This is the best W in Atlanta by far. Great staff, clean beautifully decorated rooms and an overall excellent W experience.
July 21, 2014
Rated 4 out of 5 by Cristal99 Unbiased Review
My review is based on my experience and will keep it unbiased. I reserved a cool corner room with a request for high floor with city view. My stay was for the purpose of showing a guest some of Atlanta. Arrived at the hotel and valet parked (excellent service and worth the daily fee to me). Check in was smooth, efficient and greeted with a smile. My room was not as reserved; instead was put in a regular room (7th floor) overlooking a parking deck. I called the front desk and requested what I reserved. They apologized and sent someone up to move my bags to the correct room. I was moved to the 5th floor into a cool corner room with a view of the building air conditioner on one side and an ok view of the freeway and midtown on the other (room 517) -- again not what I requested. The room was much roomier and lighting was better. Bathroom was smaller than other room but I like showers better (two-person size) and it was private with no glass wall. The room had a horrible musty smell and dust was visible on the headboards. The furniture is at the point where it needs to be consigned or replaced (it is beat up and scratched) . The beds do make up for it though --Wow! Love the Bliss products too!! I did report the musty smell, the hotel sent up housekeeping to deodorize. They used W room deodorizer No.5 and I wish I could buy it for my home. I discovered the source of mustiness when I noticed my wet tracks in the bathroom. There was a sopping wet spot before the bathroom. I did report it but because I was tired, requested engineering know about it but did not want anyone poking around and risk being moved again. The hotel staff were very responsive to my requests and took great effort to accommodate. The room décor is on the dark side sexy-contemporary, but I like the change of pace. It appealed greatly to my 18 year old niece. The location is great and close to everything downtown. Visited the rooftop pool, and that too was very nice and had an upbeat vibe. All in all, I wish I had been placed in the right room with the requested view and floor from the start. The view, musty odor and dust was a let down. I cannot understand how housekeeping or management let that room odor go unnoticed. If I do stay in this hotel again I will be more direct in my requests.
July 21, 2014
Rated 2 out of 5 by Wstay Aging hotel
Stained paint in the bathroom, stained desk surface... somewhat below what I would have expected...
The room was dark, and remained so even with all the lights on.
July 20, 2014
Rated 5 out of 5 by Hose The Royal Treatment
My wife and I arrived at check in to find that we were upgraded to the King Suite from the Standard King room, and it was beautiful!!!!!The W Infiniti car took us to dinner, and we then enjoyed our night on the town. Room service was prompt and courteous; the front desk staff was wonderfully nice, and we were in walking distance of some cool shops. Everyone was happy and smiling; they seem to enjoy their jobs, and that made us enjoy this property even more.
July 17, 2014
Rated 3 out of 5 by Lisa201 Would not return to this hotel
Had high expectations of this Hotel brand after reading about it. The standard queen room was too small, and poorly laid out for 2 people. The lighting was insufficient in the room and the bathroom. The walls are paper thin. I had to call security at 1:00AM because the people next door were so loud you could hear every word they were saying. We waited
2 1/2 hours in the dining room for our food to arrive while 2 other tables seated next to us and after us were served and finished eating. No apology from the management.
I will never recommend this Hotel.
July 15, 2014
Rated 5 out of 5 by sammyj21 Awesome ATL experience
Nothing but great things to say about this W. Staff, amenities, property, everything was top tier. We have stayed here before but this last trip in July 2014 was even better.
July 15, 2014