Rated 5 out of 5 by Jaysiay Chic and Fabulous
This hotel is everything you dream about when it comes to simple, modern, and clean luxury. The staff is super friendly and responsiveness to all inquiries and will go out of their way to make you feel welcomed. The pool area is fabulous! For an inner city hotel, this is probably one of the best pools you'll ever experience.
October 1, 2014
Rated 5 out of 5 by Joao1065 Not enough stars...
I sincerely think that the rating stars, are not enough, mostly in what concerns the "staff responsiveness" - I would certainly rate it 6 stars! No doubt one of the best properties of Starwood.
September 30, 2014
Rated 5 out of 5 by WKnight My Hong Kong Home
I call W HK home.... Its one of the best hotels in the SPG group of hotels, service amazing, staff, amazing, rooms all ways in order, and the breakfast is the best you can have..... I wish the other W around the world took there training from this hotel and staff....
September 28, 2014
Rated 5 out of 5 by MichelleKwon Wonderful place like home
All staffs have incrediably nice attitude and smile especially welcomedesk and concierge.(Gordon, Brian, Billie)
They made me feel very comfortable like home.
Once I had a flu, staffs were worried about me like friends and family.
And one more thing, Steam Room and jacuzzi is really good place to refresh.
Those reasons why I would like to visit again W hong kong definitely.
September 25, 2014
Rated 5 out of 5 by Kwon1940 Stay of a lifetime thanks to W Hongkong Team
5 Days at W Hongkong was simply put a wonderful experience.
From reservation to check-out, everything was perfect.
The resevation team and Consiage team supported my needs / requests 100% especially in taking care of my child.
I especially want to thank Chief Concierge Peters Wang and SPG specialist Sammy Yick for the support they provided during my stay.
The food at Kitchen and Sing Yin was also great and I enjoyed the Wet Pool very very much.
I would definately recommend W Hongkong to everyone who is planning to visit the area.
Staying at W was the best choice I made in this trip ^_^
September 24, 2014
Rated 5 out of 5 by nickdcruz Modern, New, Tasteful
Compared to the only other SPG option in HK, W HK is heads and shoulders above Sheraton which, on occasion, costs more than W to stay in. W is new. The rooms are nice. The lobby a little tight but makes up for it with relatively quick check ins. The suits are tasteful, spacious and very appealing. An effort is made to have good sound systems too.
September 20, 2014
Rated 5 out of 5 by JV1221 Amazing best hotel in Hong Kong
Beautiful room views and excellent concierge services with booking restaruants and stuff.
September 15, 2014
Rated 4 out of 5 by Kim0814 English with staff
Employees who work in the front desk was perfect however the room cleaning employees need to understand English.
September 15, 2014
Rated 5 out of 5 by Graham66 still fantastic
I have stayed many times in Hong Kong and when I can I stay at the W. Your property is by far the best in respect of
Overall appearance and presentation
The Wet Deck
Most importantly is the team. You can have the best facilities and the most magnificent property however without the team and how they are so dedicated to making each stay an enjoyable one is a credit to the W Hong Kong.
I would like to especially recognise Sunny and Eddie. They worked at the Wet Deck on Sunday 31 August. One of the gentlemen in particular recalled my previous stay and made me feel like a valued guest ( wish I recalled if it was Sunny and Eddie) however both team members I observed for a period of time and the level of service they provided all guest was outstanding.
September 13, 2014
Rated 5 out of 5 by Armen Best Concierge
Terry has been the best concierge I have ever had. He was very responsive, respectful, and helpful during my stay at W Hong Kong. I recommend him to anyone who is in need of a proper concierge service.
September 12, 2014
Rated 5 out of 5 by Pokk Accommodating
Excellent personnel. Claire from the front desk was very helpful in an early check-in because my wife was not feeling well. ALL the concierge staff were helpful in setting up our cell phones and informing us of the tourists spots. Billy and Enson (sp?) especially.
September 12, 2014
Rated 5 out of 5 by fwling WOW Experience
Thanks Francis upgrade my room to fantastic suite and this is a very cozy room! I am amazed by the stylish interior design and beautiful sea-view from the room. And the welcome card is sweet ~
September 11, 2014
Rated 5 out of 5 by Paul210 Excellent Service
I stayed in the marvelous suite and everything was marvelous from the amenities to the views and to the excellent service provided. The Concierge that personally handled my needs was amazing and i would come back to this hotel just for her :)
September 10, 2014
Rated 1 out of 5 by Traveller77 Worst W ever
It not the first time that I give this hotel a disappointing review because last time they said the will make it up for me that’s why I decided to stayed there again, however this hotel again is almost as disappointing as the last 4 W hotels that I stayed in, most probably I will no longer stay in any W hotel around the world and give them another chance as they always asked me, I had many issues with W Hong Kong including but not limited to
- the booking was prepaid and still the couldn’t take the amount from my card and asked me to call them and when I did the person couldn’t access my booking for some reason and asked me to call again …and so on until eventually this 5 star hotel was able to charge my card
- I had to ask more than 4 time for my stay to be extended but every time they call me and say sorry it was not done until I had to go again to reception and make sure its don, and even before they asked me how is my stay or why im extending the said (You have to Pay XXX amount) honestly they don’t talk to guest even in 1 star hotel like this
- While I placed DND they still called me and disturbed me I was really annoyed and asked why you were calling me apparently they wanted to clean my room
-They charged my credit card without telling me even though they have took a deposit on the card of HK$ 7500 ,even though on top of this the booking was fully paid in advanced
- The pool was not really prepared we asked for an umbrella and they said we don't have even though we noticed that they had only a few which was really strange for a 5 star extremely expansive hotel
-During breakfast one of the glasses placed on our table looked really disgusting looked like it’s never been washed or washed really quickly without checking before it placed on a breakfast table
Every time I complained they said ohhh realy sorry as usual, hotel should no longer say sorry because once you disturb a family holiday your sorry is not really going to make my wife happier or my daughter
I even route a email to the lady in charge and what I got is another sorry and we will make it up for you next time she offered me some point as a compensation which is barely enough for a one night stay in a normal SPG hotel.
Im no longer interested in staying there again or any other W hotel I had enough, Im also not interested in being reach by any of this hotel management I think they should read this and go try to do a better job training their teams and improving the service quality otherwise change this hotel rating to 3 star hotel it doesn’t deserve anymore.
September 4, 2014
Rated 3 out of 5 by 42864509180 1
I'think that you need more spg member benefit....
when i stay at w hong kong I tell you my son's birth celebration..
but you don't need any more.... ..
September 2, 2014
Rated 4 out of 5 by misskim80 I love W Hong Kong
I love W Hong Kong
I always stay on W hotel in Hong Kong
I feel a good condition
However, the pool water is too bad
In winter very clean but too bad in the summer
In particular, you can see the huge hair and cigarette butts in the water
The reason was because the pool party the day before
But I like W Hong Kong Hotel
September 1, 2014
Rated 5 out of 5 by Nienkung0109 good service
We stayed in Cool Corner Room 1 night. The Room's view is so amazing that I even don't want to leave my room. Front's service was so perfact, I really thanked them.
September 1, 2014
Rated 5 out of 5 by Chris4774 W Hotel Hong Kong
My stay at W Hotel was at the end of a week long trip in China - so to have my expectations surpassed came as a most welcome surprise. Even though I was only staying one night, from check-in to check-out, I found both the staff and facilities excellent and I certainly made the most of the amazing breakfast buffet! I will return!
August 31, 2014
Rated 4 out of 5 by Vic50 Nice mix of trends comfort and high speed.
Although most of the facilities and service was up to what you get in a 5 star hotel there is a lack of personal attention for the guest compared to similar hotels in other countries like Dubai, Morocco etc.
The speed of the Chinese HK staff especially at the breakfast and reception gives you the impression of being a number too much rush no eye for detail artificial kindness and politeness. Maybe few managers on key positions with European background to give the staff weekly or even daily awareness training which is key for a hotel on your level.
I' am available just let me know.
Hope to see improvements next time.
August 29, 2014
Rated 4 out of 5 by zee74 This Hotel is very well located
- nice hip modern w feel
- concierge not really helpful. Requested them to book us a restaurant and they just said that the restaurant doesn't not need reservations and when we reached there we found out that they were closed!
August 28, 2014
Rated 5 out of 5 by Marc2828 A Jewel In HK
Only had a one night stay as a stopover on way to China BUT what a Great hotel.
From beers on the 78th floor pool deck to fabulous views of the harbour to very attentive staff.
I will be staying here again.
August 28, 2014
Rated 4 out of 5 by DParr great features
Such as comfort, clean, location and the staff are very good and make you feel welcome.
August 26, 2014
Rated 5 out of 5 by JQ2014 Excellent Hotel with excellent staff
I know how busy W Hong Kong is, but it never fails to provide promtp and attentive service to the guests. Wonderful hotel, excellent front desk staff with big smile. Special thanks to Cyndee, Kate, Terry and Jeffery for their best service which makes me feel so comfortable staying at W.
August 24, 2014
Rated 4 out of 5 by KingWong This hotel is convenient to the airport
Good hotel but location to other places are not reachable by subway.
August 23, 2014
Rated 5 out of 5 by DgLeo Fantastic Stay
Dear W Hong Kong,
Thank you so much for your excellent hospitality. I am glad that our needs were well taken care of. I am happy to be greeted by Besjon and also Jeff during my check-in, you guys are so friendly and welcoming, which is what the service industry really need. It was indeed unmistakeably heaven to be celebrating my special occasion here. i would also like to extend my thank you to the concierge for helping me with my heavy bags after shopping like mad, to the lady operator (whenever wherever service) for attending my call promptly and getting all my request done, to the room service who delivered my food on time, to the housekeeping for making my room tidy and even more wonderful.. i will definitely come back and hopefully meet you guys again.
August 18, 2014
Rated 5 out of 5 by EC55 Fantastic Beds!
Just had a single night here over the weekend.
I would like to commend the front desk staff for their service.
Booked a Spectacular room and arrived at noon, had requested for an early check-in but I understand it was based on availability, with me having no SPG status etc, the lady at check-in told me the room was still being cleaned, but there was a Fabulous room available for cash top up.
Declined to top up but asked if I could leave my bags so I can go walk around and have some food, she sent me up to the Refresh Room for a shower to freshen up. (I'm not sure if the Refresh room is part of the spa or swimming pool? Did not try both this trip. Will definitely do so next time.)
That Refresh room was fantastic, there were nice showers, steam and sauna rooms and a jacuzzi right up against huge windows looking into Kowloon, granted it was a 'City view' but still, this was basically a bathroom on the 73rd floor so it was nice! Spent a bit longer than I expected taking a shower.
After some food at the mall nearby (30 minutes), decided to try my luck back at the front desk. The same lady saw me approach and came up to me and said that there was a problem with the original room they were cleaning up for me so they upgraded me to the Fabulous one they offered earlier. My keys were already cut and waiting at the front desk and when I made my way up, my bags were already there.
Well, the room was very good, but to be honest I probably would not pay for this upgraded view, sure it was a clear view of the harbour, just not Victoria Harbour with the Hong Kong skyline. More of a local port view and overlooks the entrance to the West harbour crossing.
That being said, the hardware was fantastic. I loved the bed, but just couldn't figure out where the pillow menu was, next time on a longer stay I'd be sure to ask for one from the Whatever/Whenever guys.
I definitely will be back.
August 10, 2014
Rated 5 out of 5 by TorontoDoc Simply awesome!
My wife and I stayed at the W Hong Kong in February 2013 while visiting relatives. The hotel is situated above the Elements shopping centre in Kowloon. It is on the Airport Express MTR line, which makes it easy and convenient to arrive from the airport - just ride a couple of stops and you've arrived, go up a couple of floors from the train, no need to go outside. Also, when you fly out, you can actually get your boarding pass and check your bags right in the MTR station - no need to lug bags back to the airport!
The service was excellent, and our "Fabulous" Room overlooked the Hong Kong harbour. It was beautifully appointed with an "enchanted forest" theme. My wife appreciated the serene robin's egg blue tones of the walls, with an applique of tiny branches and leaves. The room is configurable to close off the bathroom with sliding glass panels. Storage is well-designed to store two large suitcases without taking up floor space. The view overlooks the west side of Victoria Harbour with shipping vessels in the foreground and Lantau Island in the distance. It's not the classic south view of the harbour which shows all the brightly lit buildings of Hong Kong, but on high floors you don't see much of the shipping vessels and the sunsets are beautiful.
The gym was well-equipped with machines and free weights, as well as a Kinect system. Also, a personal trainer was available daily. The view from the gym overlooks Victoria Harbour with Hong Kong in the background, though the landscape is partially obscured by the ICC Tower. The spa was wonderful - my wife loved the steam room and sauna. The Bliss spa services were not cheap but the massages were excellent and the pre-spa relaxation room was very peaceful. The rooftop pool was incredible - highest swimming pool in Hong Kong, with views to the South and East. The mosaic tile pattern on the walls surrounding the pool deck is beautiful, with tiny butterflies flying out of a seashell. The hottub looks out over Victoria Harbour.
The breakfast buffet at Kitchen was something we really looked forward to each morning. There were so many unconventional and delicious foods available that we had never seen at any other hotel buffet! Matcha green tea gluten-free muffins, chocolate-infused bircher muesli, custom house-infused herbal olive oils - all surprising and tasty culinary discoveries.
The decor around the hotel was creative and fascinating. Everything from a giant round pillar made up of many tiny golden eggs in the Kitchen restaurant, to a pink sculpture of a peacock made of recycled bicycle parts in the lobby.
Overall, this is our favourite hotel in Asia. If you are planning a trip to Hong Kong, definitely check it out!
August 10, 2014
Rated 5 out of 5 by francis74 GREAT staff. GREAT room
Excellent staff. Especially SPG Specialist Sammy Yick always demonstrate what true hospitality means. Her dedication and service above self attitude put our priority and comfort in front of everything else. This makes great difference. I really appreciate Sammy's service all these year all the time. She is one of the key we choose to stay with W Hong Kong all these years.
August 10, 2014
Rated 5 out of 5 by BallDontLie Comfortable stay
Comfortable stay with easy access to shopping, airport and city
August 9, 2014
Rated 5 out of 5 by ken101 Pleasent surprise
Great hotel. Great friendly staff
August 8, 2014