Rated 4 out of 5 by jll888 Hotel is next to the Kowloon Station but...
The hotel is just next to the Kowloon Station which is very convenient to go to the airport, disneyland and Hong Kong Island from here. But if you plan to go to Mong Kok, Tsim Sha Tsui, it will be a quite a hassle if you take the subway train because you need walk for 10 mins to Austin Station and exchange the line at Mei Foo station. Really not advisable to take the subway, Taxi will be a better choice.
October 2, 2012
Rated 5 out of 5 by SiBiNYC NYC to HK
This place was great! Sexy, Fun and truly great staff!
You can take a train from the airport right to the hotel in 15 mins!
3 great restaurants with fun and interesting specials everyday.
Night time: they keep is Sexy with events, great DJ and good looking crowds.
Oh I also most forgot... The pool! Rooftop elegance with infinity sky high sexiness, swimming in the clouds is a great way to end a spa day at Bliss.
Trying to remember why I left... but I will be back!
June 8, 2014
Rated 2 out of 5 by jholmes too hi tech and the basic service needs attention
the hkd8000 a night suite i stayed it was not that nice. great views and very comfortable bed but the tv was so complicated it took an age to work it out. the lighting system was overcomplicated and the decor pf the sitting area looked cheap, tired and outdated. the breakfast service was poor - no salt and pepper, having asked for strong coffee i got a ridiculously weak one. noone came to help me with my bags when i arrived by taxi. it just feels you've spent too much time on silly artistic details and not enough on proper basic staff service. great spa but you can go there without being a guest!
March 27, 2014
Rated 5 out of 5 by elle Best Breakfast Buffet Ever!
I travel 50% of the year for work and initially, I had been reluctant to stay at the W due to the Kowloon location. What a mistake on my part! The location is incredibly convenient, hop downstairs to the MTR line and within moments, you're in Central. The location and public transport beats finding a cab from Admiralty/Causeway Bay/Wanchai area any day! Plus all the brands and labels you want are in Elements mall.
Rooms are divine. Beds are heavenly. A great sleep especially with jet lag. I love the quirky packaging on the bathroom products!
Best Breakfast Ever! Make time for it, allow plenty of time to sample all these great treats - both indulgent and super healthy at the same time. There is so much to choose from, gorgeous displays, arrangement and presentation of the breakfast spread. Loved it!!
March 19, 2012
Rated 5 out of 5 by slingshot Unconventional....
Not the traditional hotel ambiance you expect. Very chic yet classy; just the kind of kick you need after an exhausting day. Excellent, accommodating staff. Best thing about location - in town check in, Kowloon MTR; you do not have to step out on the road while arriving or departing HK. Though not adjacent to too many shopping areas but shuttles go every 15 min to nearby areas and main Island is just a MTR ride away.
Only downside during last visit - room was not cleaned properly upon my check-in; had visible marks from guests who might have just checked out.
June 3, 2012
Rated 2 out of 5 by Eliza Bad Experience in Making Reservation
I had a great honeymoon experience in the New York W last year. Therefore, I would like to celebrate my husband's birthday at W Hong Kong. When I called theW this afternoon, for making reservation of afternoon tea, the lady helped with my reservation was not in a welcome manner. When I misunderstood her questions, she sounded inpatient and not happy for serving me. I can't believe this is the "Customer Service" that should be provided by W. I don't think my husband and I would like to spend his birthday celebration or other celebration in W Hong Kong anymore.
July 30, 2012
Rated 4 out of 5 by Flyingtailor Good hotel
I really like this hotel a little out of the way for me but they have a shuttle to take a few places.
The one thing i love about this hotel is the showers they are great i must take 2 or 3 showers a day. Ok 2 things they are right above a elements mall. Oh 3 things great spa and pool. Everything is a little pricey but its the W Hong Kong hotel there best hotel i dont think there is a better W hotel anywhere.
August 7, 2012
Rated 5 out of 5 by Michael56 W for Wow
Fab hotel, with high tech facilities.
Very impressed with the hotel and the staff.
Only downside for us was there was no complimentary breakfast or time in the lounge for spg platinum members, but we were told this was to be started in March, However, this did not benefit us as we were there February.
Apart from that, location was good, and we had a lovely stay. Definately would stay again.
February 29, 2012
Rated 5 out of 5 by DoubleHappiness Friendly & helpful staffs W hotel has
I wanted to buy the Jenny Bakery's popular cookies on my recent HK trip but thinking of the long line of getting it made me headache!The friendly & helpful staff Cary made my wish come true!My family and friends love the cookies so much!Thank you W Hotel!
June 9, 2014
Rated 5 out of 5 by Alice27 what a nice hotel
it was more than good that i expected before.
and i also woud like to stay W hotel on next time.
June 10, 2014
Rated 5 out of 5 by KPaul Great customer service
The staff (Francis and Sammy) took great care of my wife and I for her birthday.
June 10, 2014
Rated 4 out of 5 by DaveRo great!
good room & outstanding shower. Only thing to improve: the gym music should be different from swimming pool. During the morning the zen/chill music doesn't work well with gym.
June 9, 2014
Rated 5 out of 5 by timmyng The best place to stay in HK
Great location, right above Kowloon MTR. Awesome facilities. Service is first class
June 9, 2014
Rated 5 out of 5 by Samy "W" onderful
w rooms are always exceptional, but this Hong Kong location at the Kowloon Station made access to the airport and elsewhere a breeze. The whole connected complex was great. Breakfast at "Kitchen" was superb, as was cocktails and vibes at the WooBar at night. Great Hotel and location
December 4, 2012
Rated 5 out of 5 by kenny949 it is a perfect hotel
room is gorgeous, great size and very clean, great bed, luxurious linens, staff were friendly and helpful, very good food, excellent service, really enjoyed our four nights stay here, I will looking forward to returning.
February 5, 2012
Rated 5 out of 5 Exceptional staff and facilities
The W Hotel in Hong Kong was an absolute delight. The facilities and service were top notch. The location was also very convenient to Hong Kong's major business districts and attractions.
November 30, 2011
Rated 4 out of 5 by JKwk Amazing and Trendy Room
Still my top preference everytime I stay in HK. A bit pricey on the buffet and crowdy during the party time on the pool.
Apart from that I highly recommend.
November 13, 2011
Rated 5 out of 5 by jasmine1120 Very Recommendable
Convenient Location / Great Facilities / Good service. Love to stay :))
December 5, 2013
Rated 2 out of 5 by Jennypig The hotel disappoits me
W is expected to have superior service. However quite disappointed for recent stay.
- their bed is too soft that is bad for my back
- asked for bath salt twice every 15 mins and they promised to deliver; but after 30 mins, they told me no bath salt. Then after i went to shower, their staff keep ringing bell that i have to get out of shower, giving me the bath salt! After i told the story to the manager, she even laughed at it.
- the time on the clock is not accurate
May 31, 2014
Rated 5 out of 5 by Icam Excellent service and location
Great set up - excellent location and service
June 7, 2014
Rated 2 out of 5 by gali711 Unfriendly staffs, messy rooms
Staffs aren't friendly at all, from the entrance, check in counter, to the pool side WET bar. No smile on their face plus talk with attitude.
Rooms are messy, took them 8 hours to get my room tidied. But then there were some unknown scary hair on my soap for no reason! Plus the shower area is not cleaned.
A sad experience.
June 4, 2014
Rated 5 out of 5 by stevehkg Best value in HK
The best value and service you could get in HK.
January 19, 2012
Rated 5 out of 5 by Keon Amazing stay
Warm welcome by Sammy Yick, prior to arriving at the W Hong Kong. It really shows that they appreciate their loyal guests and willing to go above and beyond to meet everyone's expectation.
Room was great, bed was so comfortable and staffs were courteous.
Keep up the good work!
June 3, 2014
Rated 3 out of 5 by ConditionOne Unique hotel; out of the way
First of all, if you’re coming in from the Airport Express, good luck finding the hotel! I saw exactly two signs pointing the way in Elements Mall. One near the entrance, and one near the hotel lobby. For everything in between, you’re on your own. There seems to be ample signage for everything other than the W. Try taking Exit D from the Airport Express station, and making a left. I may have taken the long way around to the hotel. If you have problems, head to the “Metal” section of the mall.
When checking in, there was no mention of my platinum status until I asked for my platinum amenity. I was upgraded to a Fabulous room, which has a direct view of an industrial harbor. Why anybody would pay more for such a view is beyond me. Other than that, the room is spacious and has a nice couch for lounging about. The room has an open bathroom concept, which some people might dislike. The bed and duvet are ridiculously comfortable.
I chose the continental breakfast as my platinum amenity, and bought up to a full breakfast for 110HKD. It was probably the best hotel breakfast I’ve ever had! The presentation was outstanding. Restaurant service however, in W parlance, was Whatever. Plates were slow to be taken away, and my tea was never refilled. Service issues aside, I might actually come back just for breakfast next time I’m in HK.
I stayed at this property one night to make my airplane connection the next morning. The hotel décor is really nice, and I really liked the ambiance. However, even with the convenience of the Airport Express, with the poor location and high cost compared to other Kowloon properties, you can do better elsewhere.
August 28, 2012
Rated 5 out of 5 by Flyingtailor Nice stay
I have stayed here many times there are a lot things i love about this hotel and few things i don't like.
3-right above elements mall
4-Kowloon station right down stairs
Having said that as an SPG Platinum there is no executive lounge and breakfast is never offered. Very hard to get upgraded they are busy cant fault them for that but its always nice to be upgraded once in awhile.
But the 5 Stars is because one of there young staff at the front door Gary saw that I was not feeling well and went out of his way to find me Medical attention thanks Gary.
May 21, 2013
Rated 3 out of 5 by FastZZ5 Customer Service Needs Improvement
Generally I had a good stay at W Hong Kong with the exception of one particular unfortunate experience. I had inquired about airport transportation. The attendant booked the Audi car service for me, but did not tell me the price or the cancellation policy. I received a call later that evening confirming my reservation which also did not discuss the cancellation policy. The morning of my departure I had a change of plans and needed to cancel. I called immediately but the attendants gave me a really hard time about canceling the service. They referenced the cancelation policy that required 24 hours notice. Given that I booked less than 24 hours ahead of my departure this could not have been possible.
When I checked out the attendant confirmed that the car service had been cancelled and I would not be charged; however my credit card was charged and I will not have to engage in a dispute through my credit card.
I found this service to be unsatisfactory. I would not have booked the car service if I had known the cancellation policy, given that my plans were uncertain.
April 13, 2014
Rated 5 out of 5 by 2683 A nice stay!
From our recent experience of staying at the W Hong Kong, we noticed that staff quality has generally improved/enhanced. From bell staff & room attendants, to telephone operators and gym & pool attendants, all were able to present themselves professionally with style as well as to sincerely extend their warm hospitality. David (Welcome Relations Manager) ensured our bookings were properly taken care of. Benny (Welcome Relations Manager) demonstrated nice flair as a professional hotel manager in responding to our needs and sometimes in exceeding our expectations, which can hardly be found in hotel managers of his generation. We wish the management could retain and develop such good staff, so as to take the W Hong Kong to an even higher level.
June 11, 2012
Rated 4 out of 5 by JWSC Getting Worst
I have been staying in W Hotel Hong Kong for more than 10 times since it's opening.
I think the service and the facilities is getting worst and less.
There used to be two sets of shower towel and shower gel, shampoo and stuff, but this time I realised there's only one set.
The in room dining options are too little.
The Bliss Spa is not recommended. We booked Blissage 75 (which is a 75 mins massage), however, we only received a 65 mins service. Not only once, we had tried the Blissage 75 before, and they left early also.
August 1, 2012
Rated 4 out of 5 by SurajP Convenience
With the Airport Express right below the hotel this is one the most convenient places to stay if you're not on HK Island itself.
The staff are great and always happy to help. I've had concierge services there find tickets to sold out events when AMEX couldn't
For eating the restaurants and the woo bar are great, as is the room service but there's also there's a shopping mall at your doorstep with lots of eating options. And if you can't find what you want in any of those...there's a supermarket in the mall too!
October 31, 2012
Rated 5 out of 5 by sljo888 The funkiest (and most convenient) hotel in HK
I always stay here when in HK a) because it's SO easy to get to, two stops on the airport express, then 10 floors up from the platform to reception (via an easy to navigate shopping centre) b) city centre airport check in is then 9 floors down from hotel reception and c) it's the funkiest, hip hotel with supremely comfortable beds in town.
The pool on 76th floor has awesome views, the staff are über professional, so keen to help, polite and dedicated.
F&B prices are reasonable for a hotel of this standard
June 25, 2012