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Rated 4 out of 5 by 227 reviewers.
Rated 5 out of 5 by EXCELLENT HOTEL & STAFF! We stayed her this past weekend with our 2 children and had a wonderful time. Melanie L booked our room and she was wonderful, professional and friendly. Great customer service! Michelle & Javonne W. were fantastic also. A+ in customer service too! Our room had two double bed room which had a good view of the reflection pools of the 9-11 memorial. The room was super clean and modern. I was initially concerned about being too across from the elevator, as our room actually faced the elevator. We did NOT hear a sound. This was a nice surprise. The W had complimentary coffee in the lobby in the morning and a delicious fruit infused water in the afternoon. It was a nice touch, especially after being in NYC on a hot day. Bliss products in the shower were a nice upscale touch. A+ for the W Downtown -The location was great & service was wonderful! July 29, 2014
Rated 1 out of 5 by Shocked Stunned that this hotel has only been opened for two years. Our experience was hard to believe. We have been loyal W guests and I can't think of any reason I would ever go back again. Had some serious housekeeping problems that were reported on day one and on day three - still not fixed. This was the number one problem but certainly not the only. Very, very disappointed. Would be very hard pressed to ever recommend this hotel or another W hotel again October 19, 2012
Rated 5 out of 5 by Great hotel in Downtown NYC Found a great deal on this hotel for week of Fourth of July. It is located right across the street from the 9/11 Memorial entrance and blocks away from Wall St. The room was very clean and comfy. Bliss bath products were a nice treat. Bed was very comfortable. No free wi-if in room, but can get in lobby/living room. Concierge can print out boarding pass for flights. Overall, great stay. I would definitely book this hotel next time I am in NYC. July 5, 2013
Rated 5 out of 5 by Amazing Property Amazing Staff You can never go wrong with any W Hotel, but I recently stayed at the propery in front of Lower Manhattan, and this has been the best experience I have ever had in a W Hotel. The staff was extremely attentive, thoughtful and catered to each and every need with a smile. There are several hotels in the area, but I urge you to select this one if you are staying in Lower Manhattan. It's where your dollar paid and value received definitely meet. May 30, 2012
Rated 5 out of 5 by Most amazing stay EVER!!!! THE W IN DOWNTOWN NYC WAS THE MOST AMAZING HOTEL STAY EVER. THE ROOM WAS AMAZING, THE VIEW OF THE WORLD TRADE CENTER WAS EXCEPTIONAL, THE STAFF WAS TOP NOTCH FROM CHECK IN TO LATE NIGHT ROOM SERVICE TO CHECK OUT AND EVEN THE COMPLIMENTARY CONCIERGE SERVICE. THE CHOCOLATE LAYERED CAKE WAS DELICIOUS. THIS REALLY WAS THE BEST HOTEL I HAVE EVER STAYED AT AND I STAY AT A LOT OF HOTELS. WHEN I COME BACK TO NY, THIS WILL BE MY TOP CHOICE!!! July 22, 2013
Rated 5 out of 5 by Good experience, but Although many aspects of the hotel were wonderful, for us, what was lacking was the "warmth" of the hotel staff. No greetings as we moved from room elevator to lobby elevator; front desk to concierge. The exception was Ray every morning. A true delight that understands customer experience. He brought us water when we didn't ask, anticipating our need. Also, recommending I use books to raise my laptop to make it easy. He is a keeper. June 19, 2013
Rated 2 out of 5 by Loved my stay--until the surprise charges I live in NYC and enjoy staying at interesting hotels around the city every now and then to get to know different neighborhoods of this exciting city. I was delighted by the staff, was completely blown away by the beautiful view of the Freedom Tower from my room, and really enjoyed the style of the facilities. I left feeling wonderful after great sleep on an extremely comfortable bed. To my dismay, I received an email copy of my bill only to discover an added charge of $72.52 added to my bill for "Munchie Box". I am admittedly frugal and never indulge in these overpriced conveniences and certainly DID NOT take any "Sips, snacks, or something else". How disappointing that a delightful stay has been soiled by this inaccuracy. I have left a phone message with the finance department to report this egregious error and I look forward to W Downtown's resolution. February 16, 2013
Rated 5 out of 5 by Wonderful service! We booked this particular hotel because we would be in town for the annual TD Five Boro Bike Tour. The customer service went above and beyond to make our stay most pleasurable. We received prompt valet service, a room that was ready early (plus an unexpected upgrade-thank you), and never encountered anyone unpleasant. Checkout was effortless, and the concierge service was impeccable! May 5, 2014
Rated 5 out of 5 by Great features - excellent staff The hotel met all of our needs from comfort, staff, fitness to transportation. One thing I would say is that it is hard to find a good, late meal besides room service but everything else was great. The concierge service was excellent and helped with all of our needs and answered all of our questions, and we had quite a few with being new to the city. Thank you for a wonderful stay. March 24, 2013
Rated 2 out of 5 by VERY DISAPPOINTED AFTER USING MY POINTS FOR THIS HOTEL I WAS VERY DISAPPOINTED. FIRST OF ALL THERE WAS NO ONE TO VALET MY CAR . I HAD TO GO TO RESIDENCE HALL TO FIND SOMEBODY TO VALET THE CAR . I HAD TO WAIT 20 MINUTES. WHEN I GOT TO THE 5TH FLOOR TO REGISTER ALL THEY HAD WAS ONE PERSON HANDLING CHECK IN .I HAD TO WAIT 30 MINUTES TO CHECK I N. THE ROOM I WEAS GIVEN WAS DIRTY DIRT AND DUST ALONG THE RUG THAT MET AGAINST THE BED . ALSO I HAD TO CALL TO CHANGEROOMS BECAUSE LIGHTS DIDNT WORK AFTER PLACING MY CARD IN LIGHT SLOT . THEY MOVED ME BUT IT WAS AGIN INCONVENIENT.THEY SAID THEY HAD 24 HR ROOM SERVICE BUT WHEN I CALLED I COULD GET NOTHING FROM THEIR ROOM SERVICE MENU EXCEPT ICE CREAM ONLY ONE FLAVOR FINALLY WHEN I CHECKED OUT I CALLED DOWN FOR MY CAR THEY SAID 20 MINUTES OK I WAITED UPSTAIRS AND THEN WHEN I GOT DOWNSTAIRS I HAD TO GIVE THEM MY CAR NUMBER AGAIN AND WAIT ADDITIONAL 20 MINUTES VERY DISAPPOINTED AS A SPG PROPERTY AND THE FACT I AM APLATINUM CARD HOLDER NEVER AGAIN THANK YOU FREDERICK DENIKE January 3, 2014
Rated 3 out of 5 by Staff at front desk was very rude! Staff at the front desk was very rude! I walked in . Asked for room. The guy at the front desk without any hesitation said they are all booked told me to go to another hotel. I looked at couple travel sites ! All of the, showed available rooms , and cheaper price than normal! I told him I booked thru SPg site and other sites available too. He got angry ! He said he had to take rooms from other ! No clue what that meant ! I asked to use the business office! ( after checking out - around 9 am- I had to print something , another guy at the front desk was also rude! He gave me card - told me to go to biz office- however I found the card didn't work- then I went up. Made me wait 20 min just to say somebody will meet me in front of the biz office. He was chatting with some people ! Unfortunately i didn't get the names! Was very tired and wanted to relax as soon as I get to my room . I find it very unprofessional how the front desk and concierge treats guest!! August 26, 2013
Rated 2 out of 5 by Worst starwood hotel in the chain - should not be a W I was severely disappointed with this hotel. We stayed here Saturday night. To start there was no valet out front to park the car. It is a very crowded area and taxis were sitting in the loading zone because no one was monitoring it. Took at least 10 minutes for the valet to show up and take the car and that was only after I got out and chased one down. When you pay $65 to park that is inexcusable. Once we checked in we went up to the room only to find it smelling of harsh cleaning chemicals. We asked for a new room, which thankfully they accommodated us with. I have stayed at a few "W's" before and this one does not meet the expectations of what a W should be like. The room itself seemed to be slapped together and unkempt. The typical modern architecture of clean lines and contrasting colors was more like dirty walls and counters with dusty carpet. I am not sure if they are severely understaffed or if they are simply mismanaged. Hopefully it will improve. September 24, 2012
Rated 5 out of 5 by Great staff and property I generally stay at other Starwood brands, and sometimes don't feel "hip enough" for Ws, but with meetings across the street, I tried the W Downtown. The staff was awesome - very laid back and friendly. Nice amenities and a comfortable room...I'd definitely recommend this property to others. April 6, 2013
Rated 5 out of 5 by Staff went out of their way to help! We had a great time staying at the W NY Downtown! We really enjoyed our room (The corner king), and had a fantastic view. Lauren put a lot of effort into helping with some of the finer details of the hotel. And the Acura Experience was a nice bonus - nice car too! May 29, 2012
Rated 5 out of 5 by Perfect stay We decided to stay in NY Friday night, very spur of the moment. W was the perfect choice. We had a wonderful view from our room-- of the 9-11 memorial fountains. Every employee we met at the W was extremely courteous and helpful. I hope to visit again soon. January 20, 2013
Rated 5 out of 5 by Great Service I stayed at the W - Downtown and Chris went out of way when I was checking out in the morning to hail down a cab for me. he walked several blocks until he would find out. He was professional, courtesy and had a positive approach to his job. July 5, 2013
Rated 5 out of 5 by The best service From the moment I step through the doors of the "W" the attention from the W's staff was superb. I am not a native New Yorker and they made every thing easy. The room service was amazing and by far some of the best coffee I have ever had. January 18, 2013
Rated 5 out of 5 by Location, style and service Location is fantastic in the financial district, looking out over Ground Zero Memorial and close to Battery Park. Lobby on 5th floor is very cool. Don't miss the rolls in the restaurant. Awesome. May 1, 2014
Rated 5 out of 5 by Third time staying at W for NYC Bike tour. We have always had a wonderful experience. The staff is accommodating and the rooms are clean and comfortable. The views of the World Trade Center memorial are amazing. May 5, 2014
Rated 5 out of 5 by Is the W for Wow?! What a great experience from the moment I entered until the moment I left! Beautiful room and amazing view of the 9/11 Memorial. Very funky lobby! Helpful staff. Loved it! January 8, 2013
Rated 5 out of 5 by Exceeded my expectations I have only had good experiences when staying at a W Hotel, and that is in many countries, under many circumstances (like during Sandy in NYC ) . Feels like home. April 18, 2014
Rated 5 out of 5 by Service This we consider a service experience. Thus we pay attention to the details. We feel your facility meet our expect ions and exceeded in some. Thank You April 30, 2014
Rated 3 out of 5 by Nice but needs a little cleaning..... The beds and the pillows were the most comfortable I have ever slept on but my room needed a good vacuuming and the bathroom needed cleaning. May 6, 2014
Rated 5 out of 5 by Easy stay From check in to check out, everything was easy and fast. I appreciate the efficient and friendly service! Repeat stays are easy here August 1, 2013
Rated 5 out of 5 by Great Location and Great Small Touches The hotels location was great. It's right across from the Freedom Tower and 9/11 Memorial and in the center of lower Manhattan. What I noticed were the little extra touches. Fresh smell in the lobby areas, nice restaurant attached the hotel, elevtor floor matts that were changed throughout the day and depending on the time of day said Good Morning, Good Afternoon, and Good Evening. One of the days during my stay it was raining and they were quick to provide me with a complimentary umbrella to use for my meeting. Helpful concierge and reservation staff as well. Overall a great experience. I would definitely stay again on my next trip to NYC. February 28, 2013
Rated 3 out of 5 by Average Hotel, great location Hotel has great location and great views of the WTC. Other than that, our stay was disappointing. July 18, 2012
Rated 5 out of 5 by contemporary design only one charr in the room-would have been nice with additional seating (ie. 2 chairs or sofa) March 19, 2013
Rated 5 out of 5 by Excellent Hotel Excellent from the time I stepped out of the taxi until they arranged a taxi for my departure December 19, 2012
Rated 5 out of 5 by Great Staff The staff at the W Hotel Downtown are exceptional and made the stay that much more awesome. January 15, 2013
Rated 5 out of 5 by NYC Escape A Fantastic place where you can unwind, come alive or just recouperate from a frantic day! January 17, 2013
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