Rated 4 out of 5 by Tikka Great location, great staff
The hotel staff are wonderful, friendly and eager to help. The rooms are TINY--it felt like a cruise ship room--but the bed is cozy. The hotel is blocks from the White House and from a subway stop, and the surrounding restaurants are great. Had a massage at to spa--one of the best I've had.
August 9, 2014
Rated 5 out of 5 by afcorrea Great 4th of July Weekend
Our recent stay at the W DC was fantastic. Top to bottom, this hotel exceeded our expectations. The party at the POV Rooftop was excellent. The staff was extremely friendly, professional, and accommodating. Looking forward to returning.
July 8, 2014
Rated 3 out of 5 by LeadfootLizzie Not worth the money
I am willing to pay a premium when it is worth it but this was not. The room was crowded, I bumped my shin a lot. It also felt a bit dingy.
The food was a C- at best. I ate Room Service (which was kindly comped because I was left waiting in the hall for 25 minutes for a new key.) I also ate at the POV terrace - neither the food nor drink were worth the prices, more importantly they just were not good and the view did not make up for it.
Finally - the door and bell staff were at odds with each other and it was uncomfortable to watch and hear them fight over tips- all the while NOT holding the door.
I will not return.
July 18, 2014
Rated 5 out of 5 by Cort My favorite Hotel on the East Coast
The first time I ever stepped foot into the hotel was for the night life on the rooftop... recommended to me by everyone ever. Next step was to get a room on my next visit. I'm so glad that I did. I DJ all over the country and unfortunately roll from hotel to hotel more than I ever planed on. Its very very rare that you find a hotel with the quality like The W. From the second you walk into the gorgeous lobby you realize that its "like that". Its decor is incredibly edgy and elegant all in one, the view is one of a kind, the White House what, a block away? The room itself was immaculate, elegant with its own modern twist. The bathroom was beautiful and huge. Somehow I've found myself an actual fan of this hotel.. I will be a lifelong guest to this hotel and plan on returning for any reason I can find to stay.
December 19, 2013
Rated 2 out of 5 by Robb2103 Unhelpful staff and small rooms
Being a frequent traveler I expect certain things such as sinks in the bathroom and a window that opens to actual open space. This is NOT the case with the W Washington DC. The rooms are so small that the sink for the bathroom is in the hallway of your room (in standard rooms) and the window is frosted to hide the courtyard that contains all the HVAC and electrical units. The rooms are like a small cruise ship cabin and not a W hotel.
Considering I was staying for an entire week I thought I would talk to the front desk. Did I get the reasonable response? NO. I was told that it is a historic hotel, they don’t have any larger rooms available and I should come back every morning and see if they had any rooms. Did I mention that this was my home away from home for 7 days? The rest of the details are unimportant but I did go back a few times until I just got plain frustrated. Each time the answer was…it’s a historic hotel.
Anyhow, I have never gone to ask for a upgrade. Keep in mind I just want a room big enough to have a sink in the bathroom and to actually see the outside and/or have fresh air. I feel like the staff not only don’t understand the awkwardness of the rooms but they really don’t care that I chose to stay at Starwood properties when I frequently travel.
I understand that it’s an old building. The elevators are small and there are some quirks. W should have remodeled the rooms to be bigger or when someone books a room something should be said and customers should be warned. If I would have known I would have just booked a real sized room…not a Malibu Barbie cruise ship cabin.
If they can fix this the hotel is awesome. It is the closest hotel to the White House, the rooftop bar is really nice, the lobby is way chic and it has all the other W touches.
July 12, 2014
Rated 4 out of 5 by MeganGQ Fabulous Lobby and Massage
Massage by Dawn was incredible. Excellent service. Hotel lobby is one of the best around. Sorry to have missed the POV Lounge, as it was under renovation. Rooms could use a refresh...peeling wallpaper, wear and tear in bathroom, extremely loose faucet in bathroom, worn carpet.
August 7, 2014
Rated 4 out of 5 by Braniff Great location and innovative design
2 blocks from White House and a couple of blocks from the Metro. Nice rooms, with an interesting and innovative design. But figuring out how to operate the lights in the room was a challenge.
August 7, 2014
Rated 4 out of 5 by KT578 The staff was exceptional
I was only in town for business one night. There was not much opportunity to appreciate the hotel amenities. Based on the interaction with staff alone, I would gladly return.
August 7, 2014
Rated 5 out of 5 by Skidmarks "could be my last trip ever"
I was about to deploy to the desert and my wife and I were able to meet one last time in DC before I left. I checked in wearing desert pattern utilities and the staff asked if I was "coming or going." I answered "going" and the front desk gentleman told me he had a room for me. We were thrilled to get a spectacular view of the Capitol Mall and a very comfy bed.
This would have made our weekend by itself but in the morning the breakfast was good with very pleasant staff and my wife had some carrot juice drink concoction that she still talks about today.
We found the upstairs balcony/lounge area to be a wonderful place to just sit and drink hot chocolate (It was winter!). We spent hours there sitting and talking until we each had to leave in our own directions.
I come home in a month or so and I can not wait for us to have a reunion of our awesome weekend at the W.
June 18, 2012
Rated 5 out of 5 by partier07 Excellent service & location
The staff at the W is exceptional. The place is in such a perfect location to all the sites and great restaurants. Comfortable beds and excellent view from the rooftop lounge.
July 2, 2014
Rated 2 out of 5 by JD1422 Great Location--disappointing room
This hotel has a great location near the White House, the Mall, and the Smithsonian museums, so it's a very attractive place to stay.
While the room looked fine when we entered, there were a number of issues. The bathroom had a sliding door, but even when fully shut, there was a few inches gap. Because I was staying with a friend, that was a bit awkward. In addition, the shower had a funky smell and when we took a shower, we found that the drain was not working well (the water drained so slowly that by the end of the shower, it was nearly overflowing the basin, and it took about half an hour to drain). We informed the front desk and they promised to have someone look at it, but it wasn't fixed by the end of our stay.
The rooftop seemed to be a popular place to come in the evenings. But for guests, it means that you likely will have to wait for an elevator in the evening (they had a staff member helping with the elevators, so I'm not sure why they didn't designate two elevators for guests to get to their rooms and one that went only to the rooftop).
July 1, 2014
Rated 4 out of 5 by Shade21 Great location, great staff
The W Hotel is ideally placed in the heart of Washington. It is classy and historic. The staff are very helpful and friendly, and the concierge was very helpful. Great place to stay...try it!
July 1, 2014
Rated 5 out of 5 by midwife14 enjoyed my stay
loved the amenities/. spa was great
July 2, 2014
Rated 5 out of 5 by Bulldog22 Service is outstanding.
Outstanding service, from the reservation agent, to the front desk, to the service in the restaurant/bar and the concierge. Robbie at the front desk went above and beyond to ensure we had a great stay. The concierge Zaynaib was also excellent. The very best Dark and Stormy cocktail I have ever had. What a great place to experience all the DC has to offer.
June 22, 2014
Rated 1 out of 5 by Chris946 Bad Experience
Stayed April 11th through April 15th 2014. It was the worst hotel experience ever. I was there with my wife and two children. Friday night and Saturday night we were awoken several times by loud hotel guests on my floor (9th) outside our room 946. On Sunday morning at 3am I had go out in the hallway and tell people to keep quiet. I was rudely and profanely spoken to by several drunken guests yelling and screaming in the hallway. I then called the front desk and was told they had received several calls and security would take care of the matter. The next morning when I went down to complain there was no manager on duty just a clerk named “Robbie” who feigned concern and told me a manager would get back to us and call the room. That did never happen. So I went back down later and talked to Aurelin Harris the manager. I explained what happened and that my wife recorded the incident on her cell phone. She couldn’t have been less concerned and did not want to listen to the recording. She said the hotel could not control what went on in the hallways! She was not very helpful. She did offer to move our room but that wasn’t helpful since we were staying with family in the room next to ours. I asked that we be compensated for that night. She would not do that. They took off $130 on a four night stay!
Also, we were told there were no vending machines so you can’t get a cold bottle of water anywhere. We finally asked at the desk for water and they gave us each a warm bottle. And don’t book a room when there is a wedding going on in the basement and the rooftop bar is crowed….the elevators can’t handle the capacity and you end of waiting a very long time for an elevator. All in all, way overpriced, staff is not that friendly or accommodating, rooms are not that great for the cost. Would never recommend this hotel and actually make a point to tell everyone every chance I get about how poor my experience was.
April 22, 2014
Rated 1 out of 5 by Andi How is SPG not paying attention to the issues with this hotel?
I checked into my hotel room and noticed immediately that it was very humid (think FL in summer). I called down to the front desk with my concern. I said, I haven't unpacked yet, maybe you could just switch my room. No, we will send up matience immediately. Matience did show up about a minute later and told me "these inside rooms have a humidity problem. I will adjust your thermostat so you can lower it down to 60. That should take care of the issue. I will be back in 20 minutes to check on you. This did not seem to help. 30 minutes later, I had to leave for dinner. I returned late that evening to find a cold and wet room. All night I fought the temp settings. I believe I got a cold from the room. The next morning I infored the desk that there is a huge humidity issue in the room. I requested a dehumidifier. They did deliver this to my room. Unfortunately, I entered later the afternoon to find not difference in my room. I called down stairs and asked for the 2nd time to switch rooms. They told me to hold on and they would call me right back. 30 minutes later, I packed my bags and went to the lobby. Explained the issue and was met with "I am sorry, we are sold out tonight." I immediately asked for a manager. The manager then took me to the room next door. Still humid. She proceeded to show me 3 additional inside rooms before I told her she needed to find me a non-humid room or move me to a different hotel. I didn't care what size my bed was or how big my room was...this was unexceptable. Finally, they found an outside room which was not clean. She checked my bag and bought me a hot tea until my room was finished being cleaned. I was very disappointed tat no one checked on their Platinum guest after that. Then at 10Am the next morning, someone knocked on my door and told me it was strange that I was still there since they showed I already checked out. I said nope, I am still here. She said she would check me back in. I then checked out about 11:30. I went down to the desk to confirm they had my starwood number since it was not on my bill. I think it is strange to ask me how my stay was...and after complaining not doing anything about it or saying you were sorry about it. I will never go back and recommend you don't go either.
March 29, 2012
Rated 5 out of 5 by QueenB84 Great place to party and sleep
Can't recommend a better place to party upstairs and be able to come down easily to your room and pass out. Beds are very comfy and the views and location can't be beat!
June 25, 2014
Rated 5 out of 5 by JLeoni What does "Green" includes?
I had a great experience at the W. THe restaurant at the lobby and the Rofftop bar are really priceless. The only thing left unclear was the "green" offer given on my arrival. It usually includes no need for towel exchange to reduce laundry requirements and save precious water and natural resouces. The attendant offered 500 reward points for picking this choice, which I gladfully accepted. However, although my room was cleaned and toiletries exchanged, my bed was left undone throughout my stay. I'm not sure if this was part of the "green" deal, but I think there is no environmental benefit in leaving the bed undone. Overall service was great, but this left an unclear impression on the "green" deal.
April 1, 2014
Rated 5 out of 5 by Dani324 Excellent Experience
I Spent a night in the WOW suite. It was phenomenal, the staff was so friendly and super accommodating especially considering the fact that we had many requests throughout the evening.
June 23, 2014
Rated 5 out of 5 by LTCBuddy Superior Customer Service
Booked a room with points for a Saturday night stay as my wife and I were without our 5 and 3 year olds. Upon arrival, Eli upgraded our room without my even asking if that were possible. We then received complimentary glasses of champagne and two free drink vouchers. WOW- what treatment! My wife was very impressed and this was a much needed boost as she is still convalescing from surgery. We spent time on the roof top deck (POV) and then had a sensational late night dinner at J&G Steakhouse. A late checkout was given to us so we slept in and enjoyed brunch without having to worry about check out. We had a wonderful time thanks to the customer-focused W staff. We will be back for sure!
May 2, 2012
Rated 5 out of 5 by Steve83 A+ Staff
Great hotel. Right next to the the White House and Old Ebbitt Grill. $21 uber taxi black car from the airport to hotel. Can't say enough positive things about the staff. Extremely helpful, pleasant, and honest. Platinum status acknowledged and upgraded to marvelous suite (1001). Room layout was good and comfortable but be advised, it's right underneath the rooftop club. Loud music on the weekends til 3am. If you're a light sleeper or planning on going to bed early this is not the floor/room for you. Hotel room key gets you access to rooftop bar without having to wait in line. Solid hotel.
March 10, 2014
Rated 1 out of 5 by CK33 Not what I would expect from a W Hotel
When we arrived we were in a room on the 10th floor which was under construction. This is interesting since they were not at capacity and the reservation was made months in advance. I can only assume that because of the construction, the hallway was extremely hot and humid which we addressed during our stay, but it didn't seem to get any better. Everything in our room was damp such as clothes, carpet, bedding, towels, etc.
Additionally, everytime we called "whatever/whenever" (this would be 0 on your in-room phone) they never seemed to have what we were asking for such as a coffeepot, a fan, or a blanket until days later. The Hotel does offers a complimentary Acura Car Service but somehow that never seemed to be available when we wanted to use it.
We did enjoy our night at POV and the bartenders downstairs were awesome but you don't have to stay at the hotel to enjoy either of those things.
They are obviously renovating the hotel to make the rooms nicer but I would venture to say management needs an overhaul, as common sense would tell you not to put guests on the most uncomfortable floor during construction, especially when we were told, 2 days before we were scheduled to leave, that we needed to pack up our room and move to another floor as our current room was scheduled for renovation the next day. No that's not a joke. At that point we were over it and just wanted to go home.
September 13, 2013
Rated 5 out of 5 by Lance The Best W Hotel in the Country!
I have stayed at the W Hotel in DC over 20 times this past year and it keeps getting better and better. The hotel is the ultimate combination of elegance and style. It has it all; wonderful sleeping quarters, the most happening DC evening bars, a top notch restaurant, and some of the best customer service in DC. Rarely do I leave the hotel except to go into the office. As a matter of fact, most of my traveling colleagues have switched hotel chains and have started staying at the W. Frequently, my DC resident colleagues join me for drinks and dinner at the hotel. They love it! Customer service at the W has reached a very high level in it's short life as a Starwood Hotel. The hotel lobby and roof top bar look like a picture out of a magazine. The view for the roof is the best in the city. The outstanding setting and great people watching crowd makes the price of the drinks worth every sip. The entire W Staff is always working to meet your every need. Don't forget to use the Acura Experience for free transportation within a five mile radius of the hotel. No other hotel in DC offers this service. I have stayed at many hotels in the DC area and the W Hotel truly has the overall best accommodations in the city to offer the sophisticated seasoned business and leisure traveler. If you like to be pampered and have a fun time after a busy day in the office, stay at the W Hotel in DC. You'll love it
October 23, 2011
Rated 5 out of 5 by Alexander27 Fantastic Hotel, unbeatable location
We knew this was a wonderful hotel from previous stays, but when the staff heard this booking was a gift for the family to enjoy a special day for the grandparents and kids, they went above and beyond to make sure this was a memorable vacation.
There is no better place in Washington if you want to visit the city and the rooftop bar is the icing on the cake, where else can you relax and enjoy great drinks in such proximity to some of the countries most important landmarks.
July 24, 2014
Rated 3 out of 5 by JoseMadrid No proper cleaning
The room was not cleaned one of the days.
Someone just came and made the beds. But did not replace towels (while taking the used ones away) and did not replace amenities. Also trash cans were not emptied.
Not the kind of service one would expect from W
July 30, 2014
Rated 5 out of 5 by Patrick99 Great hotel and great location
I came into town Sunday evening for a meeting early Monday morning, and choose this hotel due to its location to my meeting. Check-in was quick and efficient. The woman at the front desk welcomed me, explained the differences in the hotel bars and restaurants and where everything was. She gave a double look and offered me a couple options for my Gold Upgrade, and then walked me to the elevator. The entire process gave me more information and took less time than check-ins at most other hotels.
The roomm was nice, well appointed, but small. The windows opened to a lovely view. I did notice that there were some things (like a corkscrew and extra towels) missing from the room, but that did not matter to me.
The front desk recommended the Old Ebbitt Grill, 1 block up 15th street for a late dinner and drinks. GREAT choice! Was much cheaper than the hotel restaurants, and the food and atmosphere was great. I will eat there again on my next visit to DC. I also had drinks in the rooftop terrace, POV. I found it to be overpriced, but the view is something every visitor should at least check out. I also had a late lunch there after my meeting and before leaving for the airport. Again, it was a bit expensive for the portion sizes, but food was delicious.
Check-out was also easy and efficient. I recieved my emailed bill the next morning, and amazingly, no erroneous charges that are so common with Starwood Hotels.
This is an old historic hotel renovated to the W Style. Despite the "old" features of the hotel, it is still very clean and in good working order. I know that can be difficult to perfect.
This is an A+ property. It was the best experience I have had in a Starwood Hotel
September 11, 2012
Rated 1 out of 5 by stl4 Poor customer service
I made several phone calls directly to this hotel to confirm particular rooms and locations that we desired. When I arrived, they told me those rooms were not available and gave me other rooms. I was pretty much told to take it or leave it as they had no other rooms available, I was furious. Then when I went to check out, I found out they actually charged me for the more expensive room which they failed to give me. Talk about some nerve. As we were waiting in the lobby one afternoon, we heard them giving someone else a room they hadn't requested. Obviously, they are more interested in making things easy for themselves rather than accommodating the consumer. I would never recommend this hotel to anyone else.
July 12, 2014
Rated 4 out of 5 by wigstheome Service over Substance
Great location, and outstanding service from the valet to the front desk. Understand this is an old hotel (Hotel Pennsylvania) that has been renovated, but must live within its bones. So do request a room away from the lifts, as the sound of the lifts going up and down is a hindrance to relaxation (or a good night's sleep). Fortunately, I was able to change rooms. The fitness facility is small, but works. Restaurant is perfectly acceptable, although I have no idea how they ran out of green tea. Ultimately, think location and service, bounded by the reality of the structure.
April 9, 2012
Rated 2 out of 5 by FChang Appalled by the Service
I was appalled by the service I received here. I took clients out for a night at the rooftop bar. Because we ordered 2 drinks STANDING NEXT TO OUR COMPETITOR'S TABLE, they added it to their tab. It was an awkward situation, and the waitress refused to let us split the tab or return the drinks. I worked it out with our competitors, and we moved to a standing table. The waitress then came by and swooped up the 2 drinks we had ordered. I literally had to walk back to the bar and take them back. She was unapologetic and could care less about our needs.
The service was also poor at the breakfast buffet. I had to wait for a table FOR 1 when they were at low capacity and practically had to get my drinks myself.
The rooms themselves are nothing special. I get that they are trying to be contemporary, but the materials they use for the decor are just plain cheap.
July 24, 2014
Rated 5 out of 5 by April8001 This hotel is over the TOP!
The hotel staff is very professional, and truly have the customer in mind. The rooms are wonderful, love the Bliss product. They made our event a success, everything went very smooth.
May 1, 2012