Rated 5 out of 5 Great Location and Service
The hotel is right next to the MRT station, has lots of big shopping centres surrounding it, and lots of eateries surrounding the building. The food in the hotel was very good too.
The comfort level in the room was fantastic, and the rain shower was nice. Where possible, everyone should try out this hotel.
December 24, 2011
Rated 5 out of 5 by DrPR Best hotel in Taipei
Best hotel in Taipei.
Excellent breakfast at the Kitchen Table. Wonderful view of Taipei 101 from our Spectacular room on the 30th floor. And, of course, great service from everyone.
Special thanks to James (Welcome team on the 1st floor) who helped with all our questions and local food places.
December 30, 2013
Rated 5 out of 5 by John WOW
I have stayed in Starwood hotels from Westin, St. Regis, Le Meridien to luxury collection, and W is WOW. This hotel is new, in a very expensive location of Taipeh. The food and service are fantastic. The staff are very conscious in meeting the needs of its guests. I will surely return.
November 25, 2011
Rated 5 out of 5 by KJSTravel Best hotel in east asia.
The facilities and public space is very fashionable and iconic, but I would rather say the hospitality of all the staff that I communicated with was the best quality ever! I do highly recommend this hotel.
December 23, 2014
Rated 4 out of 5 by Ben2012 Nice property
Proximity to Hankyu and Shinkong department stores is very convenient.
Hotel lighting is somewhat too dark, but I suspect this is part of the overall hotel theme. The hotel staff are friendly and helpful, but the luggage service can be a little slow at times.
January 20, 2014
Rated 5 out of 5 by gster78 Possibly my favorite Starwood hotel
I love the W Taipei. From excellent accommodations, to terrific dining options (especially Yen), and the best staff service outside of Tokyo, this is a world-class hotel. Centrally located, and totally living up to the W brand (but without overdoing it).
January 14, 2012
Rated 5 out of 5 by ratahk Great experience
I love this hotel. The staff is super kind and you never get tired of the ways the surprise you with every detail. The hotel itself is really nice and welcoming. The atmosphere is unique... Love it!
July 7, 2014
Rated 5 out of 5 by Zcip Best W and Staff by far
I've stayed at 20+ W hotels and this one ranks among the best. Rooms are beautiful, clean and updated, as are the rest of the facilities. The staff and service are out of this world.
Be prepared for good service, and a perfect place to stay...
February 1, 2013
Rated 5 out of 5 by awesome An awesome hotel with great human touch
This is definitely a chic hotel with typical W wow factor.
The location is second to none as it is directly above the MRT station.
More importantly, the human touch provided by the talents far exceeds our expectation.
I <3 W Taipei
July 25, 2013
Rated 5 out of 5 by EdTan Helpful and knowlegeble staff
William from the conceige was not only helpful but knowlegeble. I had a book a car for a day and needed guidance for a city tour. He help planned the day and did a fantastic job.
June 29, 2014
Rated 5 out of 5 by xymphora Best service for SPG members
Good services for everything from booking online, chatting online, to checkin, checkout.
The facility and atmosphere built a wonderful and special place to stay.
July 8, 2014
Rated 1 out of 5 by unclekoo This hotel lives up to its reputation
Having stayed at the W Taipei once on business, I took my family back there in April. Both my wife and daughter loved it. In particular the level and attention we received was unmatched by any other hotel in Taiwan.
May 3, 2013
Rated 5 out of 5 by LL123 My favorite hotel!
Great service, great food, great quality of everything. This is my favorite hotel in Taipei! But in general W is my favorite hotel chain, always meeting my expectations!
June 26, 2014
Rated 5 out of 5 by Lesmiz Great hotel, small room
Great hotel, wonderful location.
I've always had great stays at W hotels. Taipei was a little disappointing as my room seemed much smaller than normal.
June 30, 2014
Rated 3 out of 5 by Traveller77 Just an average hotel
my stay was normal...its not like WOW so not bad and not surprisingly extra good just average
July 19, 2014
Rated 5 out of 5 by LorenzP Outstanding hotel
Always the best hotel in Taipei for location, service, amenities and real customer care. Best W hotel location World wide.
June 30, 2014
Rated 2 out of 5 by VWVW Facility
I was not able to access wifi in my room for two night, and your IT not able to provide me solution which caused very inconvinient and impact to my business.
November 27, 2012
Rated 5 out of 5 by White prompt and excellent service. Great location in a chic neighborhood
The over all experience was wonderful. The 10th floor pool area is a oasis in Taipei. The staff were very courteous and helpful. I would like to especially mentioned the intern Verna. She worked at the 10th floor lobby area. She greeted us every time with a big smile. One time she asked me "Mrs. Hu,I saw you in and out few times a day and it seems to me you're very busy. Is there anything I can help you?" What a great attitude. Proactive and enthusiastic. I happened to need someone to confirm my flight. She took care of it right away. I think the hotel should give her a rave review when her internship is up. She attends College in Kaoshiung.
March 30, 2012
Rated 5 out of 5 by Tazio Awesome Hotel
Spent a week in Taipei, the hotel was in great location. Facility, smiling staff, services, all awesome. Definitely my place to stay in TPE
February 25, 2013
Rated 5 out of 5 by Michael23 Incredible Hotel- No other words can describe it!!!
First of all, the location is incredible for shopping. It is at the center of everything with a complete mall within the building as well. The service was beyond reproach. We felt like we were special guests of the owner. Every wish was catered to. We returned from shopping after the hotel restaurants closed so we enjoyed dinner in our room. It took 30 minues from phone call to knock on the door with our order and everything was perfect. They offer the complete menu 24 hours a day. The T-Bone was so thick and perfectly cooked, the shrimp, sauteed mushrooms and creamy spinich were also incredible, but the deserts OMG, they made our day then we had the concierge set us up with a massage at a local respectable place at midnight after we were done eating. We were bent on seeing and doing everything before departing for home the next afternoon.The inside of the hotel made us feel like we were wisked off to some far away paradise. I have never been so amazed at the room let alone the hallways as to take a picture, but seeign is believing. You absolutely have to stay in this hotel. They had models taking pictures and special shows...just too much to describe.
December 29, 2012
Rated 4 out of 5 by Regular2MountainView Great product & location, more consistency in delivering SPG Platinum Elite benefits, concierge could be a bit more creative and attentive
This is my 3rd visit in the last 10 months to the W Hotel and it's great to see that my feedback on delivering SPG Platinum elite benefits has been taken and well-implemented. I had a very comfortable stay and the SPG Platinum Elite counter was in operation during the busiest hours.
The only feedback I have is that the concierge could be more attentive and creative plus try a bit harder when a guest asks for suggestions.
One example: My wife was looking for a massage and asked about good or decent spas she could check out. The concierge did recommend one spa which wasn't a choice anyway. Our experience with most higher-end hotels in Tokyo, Seoul, Bangkok, Shanghai, Beijing is that they'll ask a few questions around price range, location, service options etc. before recommending a range of options to the guest. In the case of the W Taipei, they recommended one spa without understanding what my wife was looking for and when she asked for other options, was told that they (the concierge) didn't know any more. There are other examples but I feel this one exemplifies the feedback I have about the concierge trying harder and being more attentive and creative.
September 7, 2013
Rated 5 out of 5 by ANNABELLETAP Wonderful Wow Hotel
W Hotel is the best location in Taipei and of course its Wonderful staff definitely added to our Wonderful stay!!
January 3, 2013
Rated 5 out of 5 by MBollinger First Class Hotel Experience
I’ve been an SPG member for about 7 years and have stayed at nearly every W in North Asia and North America. This was my first stay at the W Taipei and I must say that I was impressed. Some W properties have the style, but not the substance…this is not the case with the W Taipei. I stayed in room 3029 for about 7 nights. Both bars are excellent, although I prefer Yen bar on the 31st floor. The Yen restaurant next door has an impressive wine list as well as some of the best cuisine I’ve had in any W hotel. The staff were professional and genuinely friendly. Whilst not inexpensive, I have certainly paid more for less…W Taipei; I will be back.
March 4, 2014
Rated 5 out of 5 by ricenchips Best Hotel in Taipei
By far the best hotel in Taipei ... great facilities and fantastic staff ... makes going to Taipei a joy!
December 23, 2011
Rated 5 out of 5 by 2ne1 Service with a heart
There is good customer service and then there is customer service u experienced that is not according to any training manual.
It could be the Taiwanese culture but I never been to a W that the staff actually treats each and everyone with so much heart. So much initiative upfront even before we have to asked for it.
I was at Wet and came out holding my Dry soiled clothes, the lady at the gym reception came out running to give me a laundry bag. It seems to be a simple gesture but I lived in enough hotels or W to know it takes a lot of heart to pay attention to such details.
I have had a very good experience here at W Taipei and hope to be back.
May 9, 2013
Rated 5 out of 5 by BusinessTraveler10122 Great Hotel
My experience at this W was top notch. The facilities were very nice, what you would expect from a W. The gym was surprisingly big and functional. Most hotel "gyms" are pretty much a couple of treadmills and an old bowflex machine. It was a nice surprise to have a full working gym and equipment.
The Kitchen Table restaurant was very, very nice. I loved the motif and was also a buffet style, but the rare buffet with excellent options and very flavorful food.
The thing that really stood out however was the staff. I do a lot of business travel and I think, overall Taiwan has some of the world's best service in general. However, that is no reason not to give this particular staff an enthusiastic thumbs up. VERY attentive, VERY helpful/willing to go the extra mile and great attitude across the board.
The only thing at all I could mention as a potential improvement is the amount of space available for a quiet impromptu meeting, or a place to work with colleagues. This hotel has tons of private rooms, but they are not open to the general public without prior booking. The "Wired" area was quite small, and while it did have a nice little conference room attached, if anyone was in there, you were pretty much out of luck for a place to work with others.
December 9, 2012
Rated 5 out of 5 by SINK Fabulous Stay - World Class Service
Can't say enough good things about the staff at W Hotel Taipei. Simply excellent. We felt very welcomed from the moment we arrive at the driveway. Most everyone addressed us by name. We did experience minor issues with the evening turndown service, but it did not deter our love for the W Hotel Taipei team. The front desk talents including management are very hospitable. We were treated like royalty at the Kitchen Table during breakfast everyday of our stay. Thanks Theresa, Vita, and Edmund. Cary, you have done a superb job with your management team. I want to thank the W Insiders (Joyce and Vivian) who took care of hard to get dinning reservation for us.
September 9, 2014
Rated 5 out of 5 by Singslinger Two Words
Had a great stay, 2 words to describe it: Ma - gic
November 26, 2011
Rated 5 out of 5 by lcpteck The place to be!
On an award stay and booked a wonderful room which was the basic room type. Understood the hotel was full (first day of 2013) hence no complimentary upgrades available. There was a a points upgrade available for a suite however wasn't worth it due to the peak season. Managed to get my room around 3:30pm and was assigned room 2009.
There were plenty of space everywhere in the room and the view was overlooking the city. Everything was state of the art and the deco was the hip and funky W style. Drapes were automatic with a push of a button. First time I used a fully automatic toilet too. Service was top notch here and too bad didn't have a chance to visit other parts of the hotel grounds. For some reason all the hotel staff, men or women, looked great and at their best. It was as though models were hired to work there.
Right smack beside Taipei City Hall MRT station and walking distance towards Taipei 101, the location is central to everything. A great place to start your travels around the city. Taxi lines up at the entrance so not much waiting necessary.
Check out was quick and had a friendly chat with an Assistant Welcome Manager. Understood that all W Hotels are styled and decorated differently. He escorted me and my luggage to the taxi downstairs and off I went.... This was my first W Hotel stay and it didn't disappoint.
February 5, 2013
Rated 5 out of 5 by Rouge1 Divine in every way!
My stay at the W Taipei was absolute perfection!
From the moment I walked through the entrance, every staff member greeted me and was wonderfully attentive. My room was truly 'Fabulous'! Modern and relaxing, and with the most restful sleep I've had in ages in the luxurious W Bed, the W was the perfect place to recharge after intense business travel.
I loved the staff! Everyone was so friendly, warm and inviting, including Jackie, Jack, Shirley, Grace, Matthew and others all took great care of me which I appreciated. Lunch buffet was superb!
An extremely well-run and top-notch W! I loved my stay and I can't wait to return! Thank you!
December 22, 2013