Rated 5 out of 5 by LeighOz Excellent Staff
While the rooms are a little dark, everything else was wonderful. Rooms were very comfortable, and the staff made me feel like a VIP. BLT Restaurant was very convenient and excellent food / wait staff. Bliss Spa was incredible. Can't wait for my next trip back.
February 4, 2013
Rated 3 out of 5 by Sponas4 Bring a flashlight
High style but poor design. The whole place was dark & dim. However, beds very comfortable and staff exceptionally friendly and accommodating.
February 12, 2014
Rated 5 out of 5 by SatisfiedHusband Great overall hotel
I was in need for a great hotel for a birthday weekend getaway for my wife. So, I decided to try the W hotel downtown Atlanta and was plesently pleased with my experience at the W. Staff was great, rooms were as advertise and location was excellent!!!
September 23, 2012
Rated 1 out of 5 by Rasshotta Unknown charges
Room was fully covered by SPG points. The card for incidals was charged 4 days later for some mystery. I called, guy at the front desk kept sending me to accounting voicemail. Then, changed his tone with me, when i told him i didn't want to keep talking to a machine, why don't he look up my stay and find out why i was even charged in the first place. He asked me if i was paying with points? I told isn't it how the reservation was paid. Because i got charged points for the stay and some mystery charge. Now, the room charge that night would have been at least $100 more than what i was mystakenly charged. He said oh well someone will call you back. The morning i was checking out, on my way to get something to eat, i asked the front desk for some water in the room, she said she'll send it rite up. I ordered food, went to pick the food up, ate and still no water. I called down, and this lady when i asked for the water, with some nasty attitude telling me it's on his way. I wasn't sure if the water was coming from China or something but... Hey!
October 11, 2012
Rated 3 out of 5 by PinkyNY Good decor, but room had no coffee machine
Very good decor, but really missed having the coffee machine in the room. Also, they didn't provide me with my morning newspaper.
February 8, 2014
Rated 5 out of 5 by Joe22 An incredible stay!
Another wonderful stay at my favorite property in Atlanta. Having just finished an 8 day stay there -many thanks to the wonderful staff - especially Allison, Lolita and Krutika who were always there with a great smile and a warm welcome!
March 8, 2012
Rated 4 out of 5 by KS2051 Staff
Amanda is the best bar tender of all the SPG hotels I've been to - she is friendly, accomodating, personable, and we get excited to return to the bar each business trip we are on
Dwayne did an amazing job on my massage too - heavenly!
October 22, 2012
Rated 5 out of 5 by Sunshine1207 This hotel has great features and amazing staff!
The hotel had excellent service and the room was beautiful with modern features. It has everything you need and I truly enjoyed my time there. I came for a romantic and relaxing birthday weekend. I would come back for any occasion.
September 9, 2013
Rated 5 out of 5 by avaml2 The best W Hotel I have stayed in yet!
this is the best W Hotel I have stayed at without a doubt - wonderful staff; good restaurant; room size appeared larger than others; amenities in the room were great
I will choose this location for future business travels to Atlanta
October 15, 2012
Rated 4 out of 5 by Greenboy OKAY
This is a nice hotel and the whatever whenever policy is great. The guy Ron he did everything i needed done he did it with no problem. the view of atlanta from the room was great. i spent alot but i can say great place to stay at.
May 21, 2013
Rated 5 out of 5 by Pado AMAZING STAY!
Really an outstanding experience at this SPG property from the comfy hotel room to the quality/friendliness of the staff! Bar and BLT restaurant are also a must try.
Acura car service was very efficient. Will definitly be back.
February 8, 2013
Rated 4 out of 5 by Indy1827 Great location
Everything was great....but it wasn't very clean in the room!!
February 17, 2014
Rated 5 out of 5 by KelKel811 Outstanding Hotel
Hotel was incredible. Great location. Would definitely recommend to others. I will stay there again. Great experience and the studio suite had a great view. Worth the money. Feel safe at all times. Great customer service
August 15, 2012
Rated 5 out of 5 by WayneR2001 Best Downtown hotel in ATL
Perfect location. Great staff. They always try and upgrade. Great food and beverage options on site. Close to all the cool new spots downtown. Easy in and out from the airport and highway.
My go to ATL spot hands down.
October 29, 2012
Rated 5 out of 5 by Noone This hotel has great features
I enjoyed my stay at the W and the hotel experience was wonderful, no complaints. The only thing I would recommend is a coffee maker and coffee for the room. Other than that, my stay was wonderful.
March 28, 2013
Rated 5 out of 5 by kelvin06 Great stay
My wife and I celebrated our 18th anniversary this weekend at the W in downtown Atlanta and loved the hospitality. The staff was amazing and the ambiance of the hotel is so seductive. Thank you.
August 20, 2013
Rated 4 out of 5 by dansa Good attention to detail
An enjoyable weekend stay in Atlanta. Hotel met all expectations and needs. Really enjoyed it!
January 27, 2014
Rated 5 out of 5 by Secwde Staff went above and beyond!
I had an amazing stay at the W Atlanta Downtown. The staff truly believes in whatever you need, whenever you need it!! Even though I was there for work, I truly felt like I had a vacation!
August 12, 2013
Rated 4 out of 5 by electrcrio Whatever Whenever staff makes this place great
Had a great long weekend at the W Downtown Atlanta in Mid-April. Staff was very accommodating in letting us check in early to our room and even getting us an upgrade as SPG members. The room was comfortable, and while a bit cramped with two queen beds, not bad. Loved the pool on 16 as well as the Bliss Spa. Highly recommend a treatment with Karla. We did have one small incident where a very large group of people decided to have a party in our hallway. However, the security staff was quick to come up and make sure they stopped the noise. I must compliment Andrea from the Whenever Wherever desk who personally called us the day after to apologize for the disturbance the night before and sent up to our room complimentary tea service to help us unwind. I have to say her personal touches not only went above but beyond what I thought a staff member would do. Her small gesture really helped as I was feeling under the weather as well as being sleep deprived from the night before. I would highly recommend this hotel for the wonderful personalized attention that my husband and I received during our 3 night stay.
April 30, 2013
Rated 2 out of 5 by Chris123 Nice hotel but bad smell
The hotel is using some kind of scent that smells to me like it was just fumigated. The smell permeated all of my clothes and I had to have them dry cleaned. Besides that it was OK.
May 3, 2013
Rated 4 out of 5 This W hotel is designed for social as expected
This is a typical Social hotel as you can expected from W brand. The room is good. The only downside is that there seems to be not enough resturant inside the hotel.
September 27, 2013
Rated 4 out of 5 by red36 nice place
When I made reservations, I was NOT told about the $30 dollar a night parking, was not to happy about that!!!!!!!!!!!!!!!! It was pointless to use my government discount.
May 16, 2012
Rated 5 out of 5 by butterflyluxe Great Stay
Hotel was great. Everyone was very friendly. I would like to see more toiletires available in the room such as a care kit to include toothpaste/ toothbrush and mouthwash.
September 18, 2012
Rated 5 out of 5 by ECobb stay here!!!
This hotel has every amenity you can imagine and some you never thought of! It was amazing......the views, the decor, the rooms. Above and beyond. Will stay here again.
July 22, 2013
Rated 3 out of 5 by Richcbagrad Loved the hotel but noise was a problem.....
Our neighbors 1207 and 1205 argued all weekend long. 1205 even began to fight at one point. You might want to reassure your guests such acts will not be tolerated.
February 18, 2013
Rated 5 out of 5 by shana83 lovely hotel
this is the best hotel to me right now I loved it cant wait to go back everyone should stay here at least once just for the experience I promise you will love it.
March 14, 2013
Rated 5 out of 5 by AngryGuest1977 WOW
Hotel Wow! Amenities Wow! Room Wow! Food Wow! but the best was the staff all of them were friendly and made our stay one of the bests! Thanks W Downtown Atlanta!
December 29, 2012
Rated 5 out of 5 Very Nice Hotel
Could use more elevator capacity -- was staying with a large group, and when we broke up at the end of the day, it took more than 10 min to get an elevator.
September 17, 2012
Rated 4 out of 5 by Frances6 This hotel has great staff
I will stay at this Hotel every time I am in Atlanta.
The staff are excellent, very warm and welcoming, and do not mind going the extra mile to assist you.
January 19, 2013
Rated 4 out of 5 by flolife Trendy spot
Very trendy - not super close to anything downtown, but a nice hotel with attentive staff
January 6, 2014