Rated 4 out of 5 by Msshaay friendly staff
hotel staff made me feel welcome. Check in staff was friend and attentive.
August 7, 2014
Rated 5 out of 5 by Nick1522 aWesome
The Staff is AMAZING! Clay is very professional and meets me with a southern charm that no other can beat. Clay along with the other front desk team always makes me feel at home. Terrell is also an amazing asset to the W Downtown Atlanta. His polite and friendly attitude is also enjoyable to be around.
May 15, 2012
Rated 5 out of 5 by cjwidt Wonderful hotel. Excellent staff dedicated to your experience.
I have had the pleasure of staying at all of the W properties in ATL. All three are on my top fav of places to stay. I have to say that our stay at the W ATLANTA exceeded my service expectations! Our experience with Pablo Andres Lopez sharing great insider tips and options for our time in ATL and checking on us to see if he could help us was over the top fabulous! The service in the Livingroom was always friendly, fun and enjoyable... Kore and Kimberly @ W Cafe always bright, smiling and ever so helpful with amazing warm croissants... Adrian and Ashlee always happy to see us and mix it up for us... Frank and Terrell making sure we arrived safely and in style via the excellent Acura Service Experience... and Chris Whatever, Whenever we needed help along the way you were there! Every staff member greeted us with warm and welcome smiles every day, every time and every where on property. Thank you, all for your kindness and great service experience. We will be back, as soon as possible!
April 22, 2013
Rated 5 out of 5 by Evptennis Very Nice Rooms
Rooms are large and beds are very comfortable. Staff super nice and location is great for downtown.
Loved our bathroom, esp the shower!
Breakfast was great! They forgot syrup for the pancakes and the side of bacon, but after calling the front desk, it was brought right up to our room within 5 mins.
February 17, 2013
Rated 3 out of 5 by Cliffnelson Good downtown hotel
Nice hotel. Good location for downtown/convention center. It is a nice W hotel, but not a phenomenal one. Everything sort of falls into that category: the gym, the bar, the restaurant. Expectations are met, but not blown away. Also they could do a much better job with recognizing platinum members.
August 18, 2012
Rated 2 out of 5 by Wstay Aging hotel
Stained paint in the bathroom, stained desk surface... somewhat below what I would have expected...
The room was dark, and remained so even with all the lights on.
July 20, 2014
Rated 3 out of 5 by SWN2014 Great staff, poor rooms
This hotel has excellent staff and the food was fantastic! However, the overall experience was let down by the room decor which was too dark (almost dingy). Even with all the lights on it was too dark to read or work comfortably.
June 24, 2014
Rated 5 out of 5 by sammyj21 Awesome ATL experience
Nothing but great things to say about this W. Staff, amenities, property, everything was top tier. We have stayed here before but this last trip in July 2014 was even better.
July 15, 2014
Rated 5 out of 5 by SBT1 Above and beyond
Our stay on July 18th was outstanding in every way. The Midtown location could learn A LOT from this incredibly professional and polished hotel.
July 22, 2014
Rated 4 out of 5 by Radu Above and beyond, literally
Alonzo and Dawaun are not only helpful in daily matters but they went above and beyond, literally to the hotel's heli-port, helping me take a photo for my presentation at Microsoft Convergence in Atlanta.
Thank you so very much, Dawaun and Alonso.
Look forward to staying here again.
March 6, 2014
Rated 2 out of 5 by Dirk2 Uncomfortable
Beds are too short - I am average height and had my feet slightly stick out. Hate to think what it must be for people of above average height.
Mattress is too soft. Pillows too big. Blankets suffocate and too warm. Alternative size pillows and lighter blankets should be provided.
February 27, 2014
Rated 5 out of 5 by SPG101 Home Away form Home
I stayed at the W Downtown for about 3 months straight for work. Needless to say, I do miss the staff there, and when I stay at other properties, they never live up to my expectations. The people there are wonderful, and I will make sure to stay there whenever I return to Atlanta.
September 25, 2012
Rated 4 out of 5 by Arod The Hotel is nice
There was someone in the room next door playing loud music that I could hear clearly in my room. I was expecting to watch the LSU vs Clemson game, but the cable was not working. an employee told me she wld have a engineer come to my room to fix the problem, but he never made it
January 3, 2013
Rated 5 out of 5 by lm22 The best W in Atlanta
This is the best W in Atlanta by far. Great staff, clean beautifully decorated rooms and an overall excellent W experience.
July 21, 2014
Rated 5 out of 5 by carolini new year's eve at the W
Great experience. We reserved a cool corner room for new year's eve and it met all our expectations. The set up of the room was very nice and the panoramic windows offered a great view over the city. We started our new year's eve off in the hotel bar and had a great time.
January 5, 2013
Rated 5 out of 5 by alcali only place in atlanta i will stay!
I probably stay here 25 nights out of the year for business, and i refuse to stay anywhere else but the W Downtown.
Great Staff! The whole staff is great but Frank with the Acura Service is one of the best staff member in the hotel! He will go out of his way to accommodate your needs, not that i use his service all the time but he takes times to just chit chat and make sure your stay at the hotel is pleasant even though i feel like that's not part of his job duties. Always pleasant catching up with Frank.
Great amenities: Bliss, the gym is super clean and has all the machines needed to work out every parts of the body, and also BLT in restaurant dining and just found out this past trip that BLT also do room service!
During weekends, the hotel can get loud. Especially Saturday nights, where people will be walking down the halls being super loud, but i guess that can be at any hotel on a Saturday night.
Sometimes feel like SPG status or how frequently you stay at this hotel does not matter too much with this hotel.
April 24, 2013
Rated 5 out of 5 by hstafford Quality & Style
This location was a short 5-minute walk from the Civic Center MARTA station; which was great considering we did not have a rental car from the airport ($2.50/ride vs. a $32 cab fare).
We were attending an event at Philips Arena and this hotel is convenient to that area. It's also two MARTA stops from Midtown (good restaurant and bar scene) and close to Peach Center where all of the attractions are located.
The hotel employees were great! Our room was upgraded as we were celebrating our 5-year wedding anniversary.
The Acura service was so convenient. We used it 3 times during our stay. The drivers were helpful on offering local tips for restaurants, bars, etc.
We used the pool on the 16th floor as well. It's small, so I'm sure it gets very crowded during the summer months. There were only a few chairs in the sun. The pool is partially covered, but offers a great view of the city.
The room was very modern with great amenities. The bed is by far the most comfortable I've ever slept in.
Overall, a great experience.
April 23, 2012
Rated 2 out of 5 by LG921 Disappointed
We stayed at the W Downtown for our anniversary and were unfortunately disappointed. The rooms are pretty bleak and dark and our room was not clean. When we requested to switch rooms, the person we spoke with told us everything was booked and was short and hung up. We understand being booked, of course, but we checked in right after check in time, so I would think we could have moved to a clean room while someone cleaned ours before other guests arrived...
The valet situation is a bit of a nightmare. It takes a very long time to get your car, and some (not all) of the valets we saw seemed to not be in any great hurry. We called down to have our car ready so we could make our dinner reservation about 15 minutes before we walked down, only to stand and wait for another 5 or 10 minutes while they actually went about retrieving our car. Also would have appreciated a bit of notice on $30/night parking.
Overall, some of the interior of the hotel is nice and some of the people working there are very pleasant, but there are better places to stay at this price point. Would not return. A friend of ours discovered that we stayed there, and told us they stayed and had a similar experience. A great location, but not a great hotel.
July 29, 2014
Rated 3 out of 5 by marley40 a little disappointing
When we first checked into our room one of the coasters that the clean glasses rest on was stained brown. Our first night was awful because our room was right above the bar and apparently there was a party with a dj, and everything was so loud we couldn't sleep.
February 3, 2014
Rated 2 out of 5 by Privacy27 Poor Design
Poor room design allowed me to hear everything going on throughout the hotel and streets. Toilet was cramped and had no sound privacy. Large shower opening allowed too much cold air in making for uncomfortable showers. Staff was friendly. Mattress was comfortable.
May 27, 2013
Rated 5 out of 5 by LeighOz Excellent Staff
While the rooms are a little dark, everything else was wonderful. Rooms were very comfortable, and the staff made me feel like a VIP. BLT Restaurant was very convenient and excellent food / wait staff. Bliss Spa was incredible. Can't wait for my next trip back.
February 4, 2013
Rated 5 out of 5 by SatisfiedHusband Great overall hotel
I was in need for a great hotel for a birthday weekend getaway for my wife. So, I decided to try the W hotel downtown Atlanta and was plesently pleased with my experience at the W. Staff was great, rooms were as advertise and location was excellent!!!
September 23, 2012
Rated 1 out of 5 by Lorann Over charged for parking
I was charged 60 dollars for parking for one car and I was told that I had to wait 4 days to get it adjusted. the room service made me sick!!
July 5, 2014
Rated 1 out of 5 by Rasshotta Unknown charges
Room was fully covered by SPG points. The card for incidals was charged 4 days later for some mystery. I called, guy at the front desk kept sending me to accounting voicemail. Then, changed his tone with me, when i told him i didn't want to keep talking to a machine, why don't he look up my stay and find out why i was even charged in the first place. He asked me if i was paying with points? I told isn't it how the reservation was paid. Because i got charged points for the stay and some mystery charge. Now, the room charge that night would have been at least $100 more than what i was mystakenly charged. He said oh well someone will call you back. The morning i was checking out, on my way to get something to eat, i asked the front desk for some water in the room, she said she'll send it rite up. I ordered food, went to pick the food up, ate and still no water. I called down, and this lady when i asked for the water, with some nasty attitude telling me it's on his way. I wasn't sure if the water was coming from China or something but... Hey!
October 11, 2012
Rated 4 out of 5 by CMC12 Hotel is very accomadating
The staff was very helpful. My friend has strong allergies against cleaners and perfumes and when we got there they thought it was allergies to the feathers. We told them what it really was and they fixed it right away. Very accommodating.
March 14, 2014
Rated 3 out of 5 by Denver02 need improvement for breakfeast & fitness center
I think that for the price of the room the bearkeast proposed is below minimum standard and in room service is far too expensive!
More over, three machines in the fitness center were not operating satisfactorily (a lot for a small room)
February 10, 2014
Rated 5 out of 5 by Joe22 An incredible stay!
Another wonderful stay at my favorite property in Atlanta. Having just finished an 8 day stay there -many thanks to the wonderful staff - especially Allison, Lolita and Krutika who were always there with a great smile and a warm welcome!
March 8, 2012
Rated 4 out of 5 by KS2051 Staff
Amanda is the best bar tender of all the SPG hotels I've been to - she is friendly, accomodating, personable, and we get excited to return to the bar each business trip we are on
Dwayne did an amazing job on my massage too - heavenly!
October 22, 2012
Rated 5 out of 5 by avaml2 The best W Hotel I have stayed in yet!
this is the best W Hotel I have stayed at without a doubt - wonderful staff; good restaurant; room size appeared larger than others; amenities in the room were great
I will choose this location for future business travels to Atlanta
October 15, 2012
Rated 1 out of 5 by Sude39 Beautiful hotel but
I always enjoy my stay but there are always issues with billing. I as well as my girlfriend were double charged and I was also billed $60 for parking 1 vehicle for 1 night. Still have not gotten the issue resolved
April 23, 2014