Rated 4 out of 5 by Jaloo Enjoyed the hotel. Bed needs to be relooked.
I enjoyed my stay at the hotel. The staff are friendly, the hotel is very cheerful and the rooms are great and well kept.
Unfortunately the bed was too soft for me and I had difficulty sleeping and kept waking up at night.. The staff told me when I was checking out that they can fix it by adding a layer of mattress support.
Otherwise great hotel and I will certain go back there again.
17 settembre 2012
Rated 4 out of 5 by Joseph1964 Excellent SPG Platinum Service
The SPG Platinum Service is excellent. I was upgraded to a Fantastic Suite, however, I chose to move to a corner room because the suite design was a bit abnormal! The staff were very helpful to ensure that I settled in comfortably to a downgraded room, including, provided me with a special coffee machine per my request.
One improvement I like to suggest is to train the housekeeping staff to be more gentle when cleaning the room while the guest is still inside the room. My experience was the cleaning was done so fast and so noisy, I cant even concentrate on my work. In addition, the hotel should not provide broken cup to the guest.
The 6th floor lobby was extremely noisy when the music was on...
12 settembre 2012
Rated 4 out of 5 by Byrdman If only i were 25 again...
The W-Hong service was excellent. I picky about service and there were no gaps in service at all.
Now, the hotel itself feels more like a night club than a hotel. If only I were 24 again. But, when I was 24, no way I could afford to stay at the W and that is the problem.
If you are looking for a party atmosphere with some "fashion" so far into the future that it looks like the "Get Smart" 70's feel, this is your hotel.
22 agosto 2012
Rated 4 out of 5 by Wez833 Great Hotel
Perfect Location, easy to get around and close to stations and Elements Mall
21 agosto 2012
Rated 4 out of 5 by Tara2 Great, modern hotel
Excellent location and great service
19 agosto 2012
Rated 4 out of 5 by honeymoon2012 Great Location, 2 mins away from HK central
Great hotel; upgraded to us a bigger room once we informed the team that we were on our honeymoon. Concierge was very helpful with directions etc.
Pool has a great view but does not have a bar/restaurant associated with it.. at least we couldn't find one.
Located in one of HK's bigger mall with tons of options to eat, shop and also check into your airline..
19 agosto 2012
Rated 4 out of 5 Good location
even as a Hong Kong residence "hide-away" hotel; it is easy to get from HK side to the venue by taxi or MTR / airport link ...
14 agosto 2012
Rated 4 out of 5 by Jac7 Excellant hotel
I usually stay in the heart of Tsim Sha Tsui so was a little apprehensive with a slightly new destination but it all turned out for the best. The service was excellant, nothing was too hard and plenty of smiles. What I liked the hotel was that is wasn't a corporatate stiff hotel but a relaxed, cool joint. It is an easy cab ride to Tsim Sha Tsui or the Island, it will be easy to walk when the building works have finished in the area.
Happy top recommend, we will be going back
8 agosto 2012
Rated 4 out of 5 by Flyingtailor Good hotel
I really like this hotel a little out of the way for me but they have a shuttle to take a few places.
The one thing i love about this hotel is the showers they are great i must take 2 or 3 showers a day. Ok 2 things they are right above a elements mall. Oh 3 things great spa and pool. Everything is a little pricey but its the W Hong Kong hotel there best hotel i dont think there is a better W hotel anywhere.
7 agosto 2012
Rated 4 out of 5 by JWSC Getting Worst
I have been staying in W Hotel Hong Kong for more than 10 times since it's opening.
I think the service and the facilities is getting worst and less.
There used to be two sets of shower towel and shower gel, shampoo and stuff, but this time I realised there's only one set.
The in room dining options are too little.
The Bliss Spa is not recommended. We booked Blissage 75 (which is a 75 mins massage), however, we only received a 65 mins service. Not only once, we had tried the Blissage 75 before, and they left early also.
1 agosto 2012
Rated 4 out of 5 by Pong This hotel is excellent in service
I want improvement in concierge recommendation.
25 luglio 2012
Rated 4 out of 5 by TRVLR In general, great stay
My overall experience staying at the W Hotel HK was positive. Great concierge who helped with bookings and special arrangements prior to my arrival. Service upon check-in, check-out and at The Kitchen in the evening was exceptional. Just a few things stuck out as disappointments:
1. Entering the room – I arrived to my room late in the evening, when it was dark outside. It was also pitch black in my room. Furthermore, it was quite difficult to find the light switch. In fact, a key card needed to be inserted to turn on the lights but the location was quite difficult to find. Most 5 star hotels these days that actually require a key card for lights will have a key already inserted in preparation for check-in
2. Hair dryer – The hair dryer was placed under the sink with a fixed cord that wouldn’t extend very far, i.e. for anyone over 175cm, the dryer doesn’t reach your head while standing up
3. Stain – There was a large, ugly brown stain on the floor near the bedside table
4. iPod docking station – This docking station was not as straightforward to use as it could be. It became difficult to turn on the music without turning on the TV. Furthermore, the TV remote controlled the iPhone which turned out to be more annoying than helpful. The system in the W Hotel Taipei is more user-friendly
5. Service at The Kitchen and WooBar – Service at both The Kitchen during Sunday brunch and at WooBar during afternoon tea was disappointing. Despite having many staff walking around, it was surprisingly difficult to get anyone’s attention for assistance.
As mentioned, my overall stay was quite enjoyable. However, if the above issues had not occurred, it would have been closer to flawless.
27 giugno 2012
Rated 4 out of 5 by finflyer Comfy room with great sound system
Was upgraded to cool corner room. As SPG platinum did not expect more in this hotel as they are notoriously stingy with plat upgrades. Suites available online to book, but not for plats as an upgrade :) Room was really nice. Bed is super comfy and sound system which is integrared into ceiling with subwoofer was deafeningly loud :) Wifi kept disappearing as signal was poor in my corner room on 22nd floor. Cant beat the location as was flying next day and hotel lies on top of airport express station and an upscale mall. Ofcoz I will return! Room service food was also very nice.
24 giugno 2012
Rated 4 out of 5 by Ben2012 Trendy and convenient
Located strategically within the city to optimize convenience, transportation, and location. Trendy atmosphere as well as easy access to the Elements mall. Would be even better if they had a club lounge.
Excellent breakfast buffet.
28 aprile 2012
Rated 4 out of 5 by AFW72 Just short of excellent
We stayed at the W Hong Kong for the first time in January 2012. It was a perfect stay and the staff was wonderful. I booked a suite and they upgraded us to an even bigger suite because of spg status. The crib I requested was in the room, made up and had a cute W doggie placed inside. On departure, they gave our boys some really cute toy cars that they loved. We left telling everyone that was one of, if not the best hotel we had ever stayed in. We had to come back through Hong Kong again in March so, of course, we booked the W again. Completely different stay. They did not upgrade the suite we booked this time, understandable, but the one they gave us smelled funny and the crib I ordered was not there even though I asked for that to be checked at check in. My son was asleep when we arrived, so this was a huge inconvenience. He woke up waiting for the new room and for the crib to arrive and was then awake most of the night. We were not happy. the crib also was not made and did not have a puppy this time. My kids also didn't get any cars on check out. We just got a quick, do you need your bill? I hope we have a stay like the first if we have an occasion to return.
9 marzo 2012
Rated 4 out of 5 by Joseph1964 Iced cold shower!
W has always been one of my favorite hotels. The rooms are tastefully decorated, it's different from others. It' a cool hotel! The bell boys dressing was cool, one might think they are hotel guest. However, one night when I got back into my room at 11pm, I was ready for a nice hot shower. It was a cold day. I noticed the hot water pressure was kinda not normal, nevertheless I needed a hot shower. So half way with body covered with soap, the hot water started diminishing...I had to completed my shower with iced cold water. I called the hotel...Alex the duty manager rectified the pb within 30min. I got a Suite upgrade, I meant, a WOW Suite upgrade. That was a real customer service excellence! Unfortunately, I felt sick with cough and flu next day...spent my vacation in the hotel room...:(
28 gennaio 2012
Rated 4 out of 5 by Lv2trvl28 Christmas 2011
Stayed seven nights Fabulous Harbour View room during Christmas holiday. Definitely convenient from airport express to Kowloon station - only took 20 mins & a short walk through Element Mall. When you located Shanghai Tang & La Maison Du Chocolat - walk down the corridor to find the hotel
It is a busy hotel so be prepare to wait for the elevator from the lobby to the first floor. Dinner at Sing Yin Cantonese restaurant - good food & excellent service. Bliss spa - very good massage & facial. There is free Wifi in the lobby only - it was too inconvenient to go to lobby each time to access my laptop - I paid to have internet service in my room-hopefully Starwood hotels would provide free wifi in their hotel rooms soon.
11 gennaio 2012
Rated 4 out of 5 by BobcatWong Trendy, Hip, Overall Excellent
Unlike any typical high end hotel. Ambiance is trendy, hip, & cool. The sounds, smells, and look resemble a lounge or nightclub out of South Beach.
The SPG channel gave great travel tips around town.
Only complaint would be the design of the shower. The sliding door leaks quite a bit of water into the washroom.
Also would like to see more recycling of the plastic bottles & wasteful packaging of the toiletries.
Location is convenient to Kowloon station & Elements Mall, but transfer to Central Station took a bit of walking after getting off at Hong Kong Station. Everything is upscale around the hotel, so you won't find the grungier Hong Kong Cafes or Wonton Houses like in TST.
15 dicembre 2011
Rated 4 out of 5 by JKwk Amazing and Trendy Room
Still my top preference everytime I stay in HK. A bit pricey on the buffet and crowdy during the party time on the pool.
Apart from that I highly recommend.
13 novembre 2011
Rated 4 out of 5 by jechho Great hotel
This is a truly great hotel. Not much negative to say. Great rooms, modern and sleek. Small, but that's Hong Kong. Loved the pool area!
Be aware that the hotel is fully booked almost every night, and that there seem to be a party or other type of function there most days. It creates a buzz, but can also be overwhelming (we felt the latter). The lobby area is e.g. busy, very busy. Day and night.
They treat SPG members very well, but high occupancy also means not always getting an upgrade.
In addition: If you are a light sleeper, you might try to get a room not facing the freeway - or at least a high floor room (16 is the lowest, 38 the highest). It seems that the rooms/suites ending in xx01 (and the ones close to that) is most effected by the freeway and harbor traffic. Oddly, those seems to be the most expensive rooms as well - so there are usually no problem changing rooms (as we did).
The location is so-so. It is next to a big mall and the metro, but not really within walking distance to anything.
13 novembre 2011
Rated 3 out of 5 by FastZZ5 Customer Service Needs Improvement
Generally I had a good stay at W Hong Kong with the exception of one particular unfortunate experience. I had inquired about airport transportation. The attendant booked the Audi car service for me, but did not tell me the price or the cancellation policy. I received a call later that evening confirming my reservation which also did not discuss the cancellation policy. The morning of my departure I had a change of plans and needed to cancel. I called immediately but the attendants gave me a really hard time about canceling the service. They referenced the cancelation policy that required 24 hours notice. Given that I booked less than 24 hours ahead of my departure this could not have been possible.
When I checked out the attendant confirmed that the car service had been cancelled and I would not be charged; however my credit card was charged and I will not have to engage in a dispute through my credit card.
I found this service to be unsatisfactory. I would not have booked the car service if I had known the cancellation policy, given that my plans were uncertain.
13 aprile 2014
Rated 3 out of 5 by Tenby Unhappy experience in W Hotel
Dear W Hotel staff,
I would like to share my unhappy experience in W hotel on 23 and 24 Nov 2013.
On 23 Nov, I went to W hotel at 3.00 pm to check in. However, the staff at the front desk told me that the suite was unavailable at that time. He advised me to go to the Woobar to have a drink. I asked him if the tea in Woobar was included in the package and he said yes. He brought me and my wife to the Woobar and had a few words with the manager .I assumed that he should informed the manager that our package should include a 2 person tea or he should pass coupons to the manager. When we left the Woobar and went to the front desk, a waitress followed me and told me that I should pay the bill which made me feel very embrass. I then signed room number on the bill. I assumed that the fees should be waived later. The check in time was 4:30 pm which was a bit late.
Next morning, one of my friend brought 2 of my relatives to the Kitchen to have a breakfast. My friend told the reception that only 2 people would take the breakfast and my friend left afterwards without having the breakfast. According to package, the breakfast for 2 should be free.
When I received the bank statement later, I noticed that there were some additional fees charged by W Hotel. I made an inquiry to the hotel to know that I ‘ve been charged by the Woobar as well as an additional fees by Kitchen. The charges by Woobar were waived later but your staff insisted that 3 people went to the Kitchen and had breakfast. I received a copy of 2 bills of the Kitchen and only one of them was signed(which stated 2 people). The other one was not signed and only room number and a name were written. It was very strange that there was an extra bill. The table numbers were 107 and 214 respectively. I wonder why an extra bill was required if there were 3 customers sitting together.(the table numbers suggested that the 2 tables may not be very close either)
I feel very disappointed with the service of W Hotel . Firstly, the check in time was very late in the afternoon and the arrangement made by the front desk staff was really unsatisfactory. Secondly, I ‘ve been charged with some fees which shouldn't be paid. Please check carefully before charging your customers.
I've sent an email to the hotel and now waiting for an explaination.
3 dicembre 2013
Rated 3 out of 5 by Cons69 NO SPECIAL WELCOME
NO RECOGNITION OF MY PLATINUM STATUS... NO COMPLIMENTARY FRUIT PLATE OR SPECIAL WELCOME AT FRONT DESK.
DID NOT RECEIVE 15% DISCOUNT ON MEALS IN HOTEL
3 dicembre 2013
Rated 3 out of 5 by keithxyx W hk
Room poor, holes in curtains.
Breakfast service like a Motorway service station
2 dicembre 2013
Rated 3 out of 5 by Austinite Could be better
I just recently finished my first stay at W Hong Kong. I heard so much good things about W Hong Kong prior to my arrival and I was excited to check out everything in person. I was a bit disappointed when it comes to the treatment I received a SPG Gold member. I was not re-directed to SPG member only check in desk when I first arrived even though I told concierge about my status. He was busy but the staff were just standing around at the SPG member only desk. I ended up having to wait in line for about 20 minutes to check in. I did not think the concierge staff was not very friendly either. They certainly did not have "whenever, whatever" attitude. They seemed to be too busy chatting with each other to help a customer who was asking for recommendation about shopping areas.
1 aprile 2013
Rated 3 out of 5 by CWLyon Cool Hotel but better locations in HK
If you are making a quick transfer or want a party hotel then W is good choice. Not great if you want to spend a few days around HK as the location is awkward and you can easily walk anywhere.
27 marzo 2013
Rated 3 out of 5 by Bianco Great features but need improvement
Stayed at #3603 for 3 nights, second day after housekeeping cleaned the room, there is a huge disgusting urine smell came out from the toilet area after we came back from dinner. We called up housekeeping to come fix the problem which the supervisor came and apologize regarding the issue. The problem were fixed but unfortunately after housekeeping cleaned the room on the following day, the disgusting urine smell came back again.
I do appreciated that the supervisor came to apologize and make sure the problem solved.
BUT If I chose a 3 star hotel I can accept the fact that these kind of issue will occur. But it shouldn't have happened in W.
25 dicembre 2012
Rated 3 out of 5 by KR11 Trendy but not comfortable
staff were very nice and friendly. hotel was trendy but not comfortable, the bar is very pretentious. the pool - AWESOME.
"the kitchen" restaurant was like a canteen and VERY loud with families - not for an alone business traveller.
Dry Cleaning - AWFUL - had to be sent back to be redone and was still bad.
Careful they bill your card for items you dont take after you check out!!
28 novembre 2012
Rated 3 out of 5 best entertainment
the entertainment facilities are.impressive
30 agosto 2012
Rated 3 out of 5 by ConditionOne Unique hotel; out of the way
First of all, if you’re coming in from the Airport Express, good luck finding the hotel! I saw exactly two signs pointing the way in Elements Mall. One near the entrance, and one near the hotel lobby. For everything in between, you’re on your own. There seems to be ample signage for everything other than the W. Try taking Exit D from the Airport Express station, and making a left. I may have taken the long way around to the hotel. If you have problems, head to the “Metal” section of the mall.
When checking in, there was no mention of my platinum status until I asked for my platinum amenity. I was upgraded to a Fabulous room, which has a direct view of an industrial harbor. Why anybody would pay more for such a view is beyond me. Other than that, the room is spacious and has a nice couch for lounging about. The room has an open bathroom concept, which some people might dislike. The bed and duvet are ridiculously comfortable.
I chose the continental breakfast as my platinum amenity, and bought up to a full breakfast for 110HKD. It was probably the best hotel breakfast I’ve ever had! The presentation was outstanding. Restaurant service however, in W parlance, was Whatever. Plates were slow to be taken away, and my tea was never refilled. Service issues aside, I might actually come back just for breakfast next time I’m in HK.
I stayed at this property one night to make my airplane connection the next morning. The hotel décor is really nice, and I really liked the ambiance. However, even with the convenience of the Airport Express, with the poor location and high cost compared to other Kowloon properties, you can do better elsewhere.
28 agosto 2012