Rated 5 out of 5 by Ric48 Super comfortable, great service
W SOBE has a great location, next to Collins but not in the middle of traffic and noise. The hotel is super comfortable, the lobby, the restaurants, the pool and the rooms are all spacious, well decorated and cool.
The food is very good throughout, the service is outstanding, the staff is attentive and efficient. Bliss Spa needs remodeling and probably some improvement in treatments, that is the only part that is good but not up to the general standard of the hotel.
September 27, 2012
Rated 5 out of 5 by jalex W South Beach
This is an amazing property! As a Platinum Guest I was upgraded to a corner suite with 2 bedrooms and wrap-around balcony with ocean view!! All amenities were outstanding! Up until now, when visiting South Florida the Westin Diplomat has been my principal destination. That may change now (especially since on the same trip the Diplomat claimed to have no suites available for upgrade, but other staff indicated that business was very slow). Thanks, W South Beach!!
December 29, 2011
Rated 3 out of 5 by Nikita Great design, poor service, overpriced
Poor platinum SPG recognition (actually just welcome gift and questionable upgrade). Poor housekeeping service. No feeling of genuine care. Asked to replace batteries in scales few times until success. Same with shampoo, teabags etc.
Didn't receive housekeeping service last day, requested it by phone call in evening, went out, returned in two hours in the room - zero result.
Room rates are too high even for this area.
Didn't enjoy stay at this property.
February 7, 2012
Rated 5 out of 5 by Level5 Hands Down Best Mangaged W Property I've Been To
W South Beach best hotel in South Beach by far...should be the model for other W properties. The property is meticulous and the service is the best I've ever had at any of their hotels which says a lot. It is run so well and attention to every detail is evident. Melissa S. and her staff really goes over and above to make the experience stellar. Seriously cannot think of anything that isn't a 10 on the scale,,,just that good. Hope nothing ever changes.
October 7, 2013
Rated 4 out of 5 by bb1533 Good hotel with some obvious flaws.
Good hotel in good location. Inexplicable why second bedroom of suite did not have a clothing pole to hang clothes on in the closet. The lighting in the main bedroom was beyond inadequate and it was impossible to read in bed and I could barely see what was in the closet. this is easily fixable. Another guest of the hotel made the same comment to me. I had a small billing error which is still not corrected after one phone conversation and two emails.
January 2, 2014
Rated 5 out of 5 by TimnSuze Employee WOW'ed
Upon arriving, everyone from the valet team was great, very helpful and friendly. next came the doorman, and as my wife pointed out, we never once touched a door at the W south beach it really felt like royalty. the heated outdoor infinity pool at night looking up at the stars, simply unreal. the front desk had an upgrade from the 3rd to the 17th floor which made us VERY happy. we were stunned by the service and the friendliness and we're Canadian!
February 22, 2013
Rated 5 out of 5 by Carlos2222222 Love this hotel
This is our favorite hotel .. . .it is swanky and the service is top notched.. .. .we always get upgraded as SPG platinum and would come back here in heart beat as this is one of the best W hotels we have stayed in..
Came here for Bday and was treated like royalty
June 30, 2014
Rated 5 out of 5 by Hotspot1 Perfect getaway in Miami Beach
Amazing hotel with Attentive staff, great facilities, and great view. Superbly located next to the beach, you can choose either to suntan at the swimming pool or take a few steps down to the beach. The gym is well equipped and The Dutch restaurant serves great food. It also has a great location, being in a quiet area yet within walking distance to the restaurant/ shopping district. Will definitely stay here again the next time I am in Miami Beach.
September 15, 2012
Rated 5 out of 5 by SoniaG honeymoon
The hotel is amazing....the staff are very helpful and when we need to stay a extra night due to uk airport strikes....the hotel was very help booking us in for another night even though the hotel was really busy with the art fair. we are hoping to book again next year for our one year anniversary :) loved it so much that we even thought of buying one of the apartments in the hotel. It just amazing and getting around from the hotel is no problem,
December 8, 2011
Rated 5 out of 5 by Mikey Regular Guest
close to my Fiancees family so we come often....had a small glitch with the style staff but the DORM fixed it quickly and bent over backwards to appease my fiancees ruffled feathers...Dennis is a great Mgr and very accomidating... other than that everything was greet...property and views are great,,,,even though the party is at the pool, it is set in a way to least disturb guest rooms...lobby and lobby lounge areas are great....can be alone if you want or in the middle of it all
Rooms are spacious and funky and all have great views..lots of amenities....
a bit off the path of the SB traffic so it makes for a safe , quit , and nice place to walk around... Valet staff is very helpful and doesnt leave you waiting long to park or retrieve your car... Mgmt is very hands on... Love the property and highly recommend....any problems ask for Dennis
November 17, 2011
Rated 5 out of 5 by caterina526 terrific!
I want to thank all W South beach staff for their help and kindness and for being always ready to meet any necessity a guest could have, i was there for buisness and i really had a lot of necessity! The hotel is really beautiful and in a great position but what makes a hotel a good one is the people working there and this is the case! Special thanks to Cesar and John, they was lovely to me and I'm delighted to have had the chance to meet them!
November 3, 2012
Rated 5 out of 5 by jmilagre Amazing in every way
I was in town for a conference and fell in love with thos hotel ALL over again. From all of their staff, to the amazing facility...the W South Beach never fails. The Insider John was warm and welcoming and so was Jennifer and Jessie Rosario. A huge thank you for making my stay one to remember.
June 24, 2014
Rated 5 out of 5 by EmnM The hotel concierge Ralph helped make our stay fantastic!
We love the W hotel in south beach!!!! The rooms are fantastic and the hotel and pool are amazing. Ralph helped us with a few of our planning details while we were staying there and he is part of the reason that we will come back.
July 3, 2014
Rated 4 out of 5 by Jewels Needs some improvements
Room was not as described to me when we made our reservations. They give you the worst room first then you have to ask for another room....comparable to what was reserved. We reserved ocean view on the top floors of the hotel. We were given street view on the middle floor. The bellman did not explain our room.....didn't know the features. Had to figure them out ourselves. No room service menu in the room and lack of towels delivered each day.
April 29, 2013
Rated 4 out of 5 by maci1 great pool
great hotel, however service quality needs to be
bad sleeping , bed is old and uncomfortable
July 13, 2014
Rated 5 out of 5 by SoBeJohnny Wonderful Hotel
Great staff, everyone always asking if they can help. Don't plan on getting into your room before 4pm and you won't have a single disappointment. Location is great, pool was awesome. NOT a college party type hotel which is exactly what we wanted. Already booked our next stay.
June 24, 2014
Rated 5 out of 5 by dch2013 Beach Getaway with nightlife
We love to stay at the W as it has the beach, nice pool, excellent staff and the nightlife in South Beach is close and plentiful.
July 9, 2014
Rated 2 out of 5 by nobullm not a five star
lot of hype, but furniture is scratched up and ikea type. wouldn't stay at the setai any day for less money than what i spent. not true luxury unless you don't know what that is
July 5, 2014
Rated 4 out of 5 by BahamasBigDaddy Great Stay
Great hotel. Great service, Hotel is clean and well kept, great views of the city and the ocean from the room, close proximity to beaches, night life and restaurants.
July 5, 2014
Rated 5 out of 5 by Pamela67 Perfect Vaca!
We stayed for 4 nights and had a "spectacular studio". Loved the room, view, balcony, vibe, housekeeping, gym, pool and beach. All of my expectations were met as a whole. My only complaint is that it is really expensive to eat at the pool or on the beach. One salad, one sandwich and one tortilla chip order (we split it ) with two drinks each came to $166. daily. ($16 for a small drink in a little plastic cup is excessive.).
April 5, 2013
Rated 5 out of 5 by nikki113 Exceptional Hotel
The W in South Beach Miami far exceeded our expectations. From check-in to check-out, the entire weekend was executed flawlessly. The service is impeccable, the room spacious and stunning, the pool evokes true South beach class and The Dutch....what's there not to say about my new favourite breakfast, lunch and dinner restaurant!
We will certainly only stay at the W when in town.
May 6, 2014
Rated 4 out of 5 by NEWYORKMIAMI W south beach stay
The hotel is situated nicely on the beach, the staff is trained to be very pleasant, but there are some issues with hotel.
Two of the rooms I stayed at had a lot of wear and tear, stained sofas, beat up wood cabinetry. Or outdoor showers that never worked in a $900 a night room.
The kitchen does a terrible job serving breakfast near pool, despot an friendly staff.
Staff in general is very friendly and well trained.
November 27, 2013
Rated 4 out of 5 by julie Food
Although the lunch menu was less than expected...a big shout out to Courtney who searched me down to fix a lunch order. I don't mind paying for something worth the amount charged - it wasn't and was dissapointed with the options. The value wasn't there.
The room was great - clean - big - so I felt I got what I expected in that respect.
The weather was awesome but I am not sure if the hotel was responsible for that?
March 12, 2013
Rated 4 out of 5 by Andresk Still the best Splurge on the Beach
I always feel a little more special when I stay at the South Beach property, and with my new Gold Card status I feel like this place is mine. Lol. Twice Shavonne has come to my rescue and I just want to express my sincerest, most humble gratitude for her assistance last weekend. I don't need to tell you guys how nice the place is, but considerate service to flustered guests make all the difference. Thanks again.
September 2, 2013
Rated 5 out of 5 by MollyG23 Wonderful experience
Service was incredible, and accommodations were lovely.
July 8, 2014
Rated 5 out of 5 by Crying Re-evaluation of Service
I previously posted an unflattering review because of issues with my room. I wish to acknowledge that management, specifically Rick Uno addressed my complaints personally, and offered to make my stay
there in the future more pleasant. I wish to thank him
and The W for their kind attention to my complaints
--No longer Crying :)
May 28, 2014
Rated 5 out of 5 by BigBoy4273 A great time at the W Hotel!!
Our stay at the W Hotel was more than what we were expecting. We had an Oasis suite on the 17th floor. The view was incredible and to make it even better there were fireworks (July 4th) a few blocks down and from the suite the view of the fireworks were incredible! The next day we were move to a cool corner suite and it is exactly that, a cool corner suite. It was even better than the oasis suite. My favorite experience at the hotel was with the staff. They were friendly and helpful. I would like to thank Justin Bower (Whatever/Whenever Manager). He helped me with planning the trip to the W and met me at the hotel when I arrived. He gave my family and me world class service that I have not experience at any other hotel. There are also others that reached out to make our stay special, Ms. Claudia Mosconi (Wet & beach Insider) made our transition from the Oasis to the cool corner suite fun and entertaining. There was even Ms. Claudine Brown who made a friend out of my son just by spending time to talk and make him laugh. Just by providing this type of outstanding service to not only me but to my family, I WILL RETURN NEXT YEAR FOR THE 4TH OF JULY FOR ANOTHER EXCEPTIONAL WEEK EXPERIENCE!!! Thank you W Hotel and I recommend that everyone experience what I experienced. IT WAS GREAT!!
July 10, 2014
Rated 5 out of 5 by Thenance W South Beach is a great place to stay.
This was our 6th stay at the W South Beach. Many of the staff members are the same since our first visit and welcomed us back like family.
The hotel staff go out of their way to meet any request you have. The rooms are great, food and beverages are awesome. Definitely a hotel for adults even though there were small children in the pool area. For a great stay, choose the W South Beach.
April 1, 2014
Rated 5 out of 5 by Alice46 Love the hotel.
The only thing we do not like about the hotel is the bar.
It is soooo dark and too small so it is always crowded and the music if that is what you call it is loud and not conducive to having a quiet drink and talking. Every time we thought we would stop after dinner for a drink we walked in and walked right back out because of the above reasons. But otherwise we love everything about the hotel.
January 26, 2014
Rated 5 out of 5 by km4401 Just Great
Stayed a week at this gorgeous hotel. Name of room "Fabulous Room" was perfect. Spacious bathroom, cozy bed, 2 tvs, mini kitchen, comfy sofa, and large terrace with 2 loungers, table, and 2 chairs. What could be better. Not much better than at the W. We stay at more than 25 hotels a year and none has given us more for our money than the W. Have already booked a 10 day stay in February! Can't wait!
September 27, 2012