Rated 5 out of 5 by Joey30 Great hotel, great staff!
We were extremely pleased with our stay at this hotel. The staff there was extremely helpful and always had a smile. The hotel was very nice, and we really enjoyed the room we stayed in. We had a very nice experience!
Rated 5 out of 5 by 86John Staff was truly marvelous
I can't praise the staff enough. They were most helpful and courteous. I am a strong "W" supporter and a loyal one. You do a great job. I am grateful.
Rated 5 out of 5 by DiWalt Welcoming Staff and Great Fitness Room
My husband and I recently spent 3 nights at the Hollywood W. It was our first time staying at the hotel. I was extremely impressed with the staff. Everyone was very helpful and friendly. The room was very comfortable and the fitness room was very clean with lots of equipment and everything was maintained and working. Location was excellent. Would recommend and return.
Rated 5 out of 5 by JPKN Best W hotel experience and service
From check in to check out (2/13/14-2/14/14), the entire staff went above and beyond, definitely exceeding my expectations. The front desk agent upgraded my room due to my SPG platinum status. In particular, Christopher Nelson (W insider) was amazing. Christopher went out of his way to make my stay extraordinary. Christopher's recommendations and actions made my business trip a success. Due to Christopher's efforts and actions, I was able to effectively train and on board a new employee.
Rated 5 out of 5 by healingturtle The best W staff
this isthe best W I stay in. I will go out of my way in the LA area to stay here. In the last year I think I am close to 10 different stays. It starts with the Valets the best. Remember me and my name each time. But it is the front desk staff are by far the best of any hotel. Fauma takes care of everything even knowing that I like diet coke and always has them sent up to the room. If you are looking for a true W experience this is it.
Rated 5 out of 5 by CJR829 Great Staff
I've visited this location on several occasions and this staff is great..from the front desk to the concierge. Fatima Murrieta was really helpful on this trip in making several arrangements and providing information.
Rated 5 out of 5 by maz1868 Fantastic Experience
A fabulous hotel, stunning views of LA
Rated 5 out of 5 by bigjimthome Hip Hotel!
Loved the hip ambiance and current feel of the W. Staff super friendly, rooms more than adequate and steps away from great restaurants and iconic Hollywood.
Rated 5 out of 5 by Norbertk awesome stay
best hotel in town, highly recommend this place
Rated 5 out of 5 by AWH1 This is my favourite hotel in Los Angeles
I had a fantastic experience with the W Hotel Hollywood from the time I was checked in by Christian. He was engaging, friendly, very knowledgeable, and checked in with me to ensure my stay was going well.
Rated 5 out of 5 by kerri713 First time in California
The hotel staff was amazing. At check in the staff was awesome gave me lots of information welcomed me to California for the first time. After getting to my room there was knock on my door the front desk sent me up a personal letter welcoming and offering their assistance when ever needed along with a gift. I ordered room service in the morning and again the staff couldn't be any nicer and would bend over backwards for anything I needed. Would stay here again in a heart beat. I will recommend this hotel to everyone.
Rated 5 out of 5 by Mike9876 Great spot to stay
The hotel is in a great location and the staff is friendly and the hotel is clean and wonderful.
Rated 5 out of 5 by SFnips wow
I needed early checkin and they were able to get me a room by 11 am. I think it was a better room than I had booked. Very elegant feel to the place. The shower was pure heaven. Spa staff were delightful and room service and valet tolerated my odd hours. Weekend security is a headache -- I liked the place better during the week when there was more glitz and less hoochie.
Rated 5 out of 5 by Bacardi my stay at W Hollywood
Location of the hotel = perfect if you want to visit the Walk of Fame. Metro station very nearby, perfect to visit downtown LA and Universal Studios.
Very clean and comfortable rooms, very friendly staff.
Rated 5 out of 5 by Manny69 Check in was very smooth
Christian was great at check in. While my admin error ed on reservation he quickly and pleasantly fixed everything. GREAT JOB!
Rated 5 out of 5 by LAcouple Really Nice
Very clean, modern, great location. Beware: the very soft, comfortable beds are on the floor, making it just a bit hard on us old folks to get up and down!
Rated 5 out of 5 by Redknightrob Great Stay
We started our holiday of a lifetime here and can't speak highly enough of either the hotel or the staff. We'd just flown in from the UK and there was an issue with our booking (at the travel agent end) the reception staff and manager were very helpful, checked us in any way and sorted it all out for us.
The hotel is really funky and we loved the vibrant feel of it. The roof pool is excellent with great views over LA and you can see the Hollywood sign :D
The room was great, with a modern design. We struggled to get the right level of comfort for the pillows, but sorted it out eventually.
Rated 5 out of 5 by BirthdayMom Sweet 16 was Phenomenal
I took my daughter there for her Sweet 16 birthday since she desired to see Hollywood, Univ Studios and Beverly Hills. The first person who greeted us at the front desk was magnificent and he treated my daughter like a princess. He set the tone for our visit. He introduced us to the concierge who was equally pleasant and focused on customer service. All of the valet guys and the waitresses in the restaurants were professional. Thank you from the Texas ladies who loved the Hollywood style.
Rated 5 out of 5 by healingturtle Better every time
This is my favorite hotel in the LA area. I have stayed at most of the top hotels and will drive out of my way to stay here from now on. From valet to housekeeping this is one of the Best W Hotels ever. Second in the US in my opinion only to Dallas. The lady who checked me in 1st phrase was welcome back Mr. Pope... Falima sent diet cokes to my room because I don't use the drink tickets. She did everything I could ask for. Even looked for an upgrade and no suites were available but found what she thought was best room left. Mind you I only made reservation an hour before i arrived. I wished every SPG property was this friendly. They really are whatever whenever.
Rated 5 out of 5 by GINA8888 Awesome place to stay!!!
Stayed here for a work function and this hotel not only looks fabulous but the staff was so friendly and helpful. Tim Bruss helped me at the counter and he gave us great recommendations and one of the nicest front desk agent I've gotten in awhile. The room was clean and very modern furniture. Loved the goose down comforter! Would totally come back again!
Rated 5 out of 5 by Suzanneha The W
Excellent time at the W. My family, all the girls, came to see The Lion King. The Hotel is even more beautiful than the pictures. Everything was A! including any staff. They must have amazing HR department because they are hiring the people!
We could walk to an amazing dinner and to The Lion King.
Rated 5 out of 5 by Jose66 W at Hollywood, Yes!
We spent three great nights at the W. Room service was excellent and on time, the location at Hollywood Blvd allows you to move to tourist attractions, shopping and dining. The rooms are beatifully decorated and simply, very comfortable. Would definetely return!
Rated 5 out of 5 by Joediddy24 Exceeds expectations
Wow! I was really impressed . I have to say after a horrible entrance with the valet i was ready to turn around and find somewhere else to stay . No one acknowledged us when we pulled up the valet staff was lolli gagging.. The bellman did not ask us if we needed assistance neither . After a 2 hour drive to get there i did not feel welcomed at all.. Everything got switched around when we checked in ! The professional gentleman named Tim bruss at the front desk was really welcoming and friendly. He showed us a lot of attention and answered all of our questions. This guy really knows his customer service like a science.. He apologized for the mix up with the valet and really made sure to turn our experience around. We received a nice room with a great view of hollywood.. He invited us to a drink in the lobby and was very nice. Tim is a great person to have the hotel is lucky to have him. We will definitely recommend the hotel to others. Tim was a hero!
Rated 5 out of 5 by Loran Birthday Bash
Our stay got off to a rocky start after finding out that my boyfriend reserved our room at the WRONG W for Hard Day of the Dead/ his 27th birthday. As if that night couldn't get any worse we missed almost the entire concert when someone working there named Tim (?) decided to help us out. He was able to move our reservation to the W Hollywood, and give us an upgraded room, and then for Sunday we would have the Cool Corner Suite we had wanted. Besides being really understanding, I felt like Tim went out of his way professionally to ensure our stay was most enjoyable. I was practically in tears because nothing was going right but he assured me everything would be okay and that my boyfriend would have a great birthday, even if he had to see to it himself!
I was just relived that Tim didn't send us away, because the entire hotel was booked from everyone going to the rave. Even Deadmou5 was staying at the W, I ran into him in the elevator ! Everyone at the W was really helpful, and nice. I didn't expect the staff to be so friendly, seeing as how we were dressed and prepared to go to a rave all weekend, No one treated us differently than any of the other guests, and that was really important to me, because in the past, at another upscale hotel nearby they were horrible to us, at almost $1,000 a night... I couldn't believe it, all from how we dressed. Another thing I loved about the W was that they're SUPER DOG FRIENDLY ! I wished we'd had known, or we'd have brought our puppy.
Now for the suite... The cool corner suite is a MUST HAVE if you plan on entertaining friends before or after shows, It's extremely large and has enough room for everyone to move around, and have a great time. The aesthetics are to DIE FOR. The interior design is superb and the room we were in, 1001, the view was truly spectacular. The features are so cool too, they have buttons to roll the shutters up and down, and the drapes from side to side. The bathroom had a waterfall shower head that felt amazing, and the fact that the W is stocked with Bliss products, made my stay THAT much more enjoyable.
All in all I give this place 5 out of 5 stars and I hope that guy that helped us gets promoted because I seriously wanted to die from every single thing going wrong on my boyfriends special day. Not a single thing went right until that guy helped us out and took the stress immediately away from me, and I will be sure to recommend this spot to everyone I know.
Rated 5 out of 5 by Kenrob This hotel was very romantic
This was the perfect weekend getaway for my husband and I. The rooftop pool was fabulous and the service was excellent!
Rated 5 out of 5 by Jen525 Awesome Night
First off, let me say, this hotel was FABULOUS in everyway!
The entrance for parking was hard to find, but once we found it, I found about 5 people tending to us, our luggage, and my baby (my car). They walked us into registration and took care of our bags.
We ran into a small problem while checking in, BUT the gentleman helping us quickly fixed the problem and took care of us RIGHT AWAY!
We were OVERLY impressed with the room! Very clean, VERY nice , and again, all around FABULOUS!! There was a FULLY stocked bar, snacks, and various other tinkers available. The bathroom was amazing and the bed was BEYOND comfortable! (I am currently on the hunt to find those amazing pillows for my husband!!!)
I jumped on the window seat and took in ALL the WONDERFUL views!! Our room was looking up at the Hollywood Hills AND downtown LA. PLUS they were filming something in the adjacent parking lot and that was fun to watch!
We stayed at the W because we were going to a concert at The Fonda theater, which was literally a block away! PERFECT!!
We are not strangers to the Blvd area, but for those that are, the Metro is literally right outside the front doors, and there is PLENTY to see/do along the streets!
I would like to thank the friendly staff we encountered along the way, and would highly recommend The W Hotel to anyone!
Rated 5 out of 5 by ReturnSoon Highly recommend
This was my first time staying in a W Hotel. The staff was very friendly and went out of their way to help and answer any questions that I had. Bliss Spa was amazing! The ladies were very professional and knowledgeable. My massage by Sonia was great. The manager, Tia, made me feel as if I were on vacation on some exotic island. I will definitely be staying at this hotel again.
Rated 5 out of 5 by SG102 The staff was excellent!
I just wanted to acknowledge a few people who were very helpful during my stay.
The first person was Fatima. She was very kind and always had a smile on her face. After checking in with her my mood was significantly improved!
The second person I would like to recognize was Travis. Even though he doesn't work directly with the staff at the W he was really generous and I told him that I had a great experience at the hotel.
The third person I'd like to recognize is Andrew. He was able to answer a lot of questions I had when I was trying to plan my weekend reservations.
These 3 people as well as others made my stay at the W Hollywood a great experience. Originally I was only supposed to stay one night and go to San Francisco the rest of the weekend. I ended up staying at the W the whole weekend and am glad I did!
Rated 5 out of 5 by Theya Fun pool and great amenities.
Enjoyed our stay in the 6th floor. Has a great time at the pool with our daughter.
Great service at Delphine. Room Service was delicious, delivery was prompt and friendly.
Rated 5 out of 5 by joshstern Fabulous Stay in Hollywood
If it wasn't starting my stay off with a friendly greeting by the valet gentlemen, or the personalization of my experience, it was the level of professionalism that every W employee had. Each member in our party was treated as royalty and we can't wait to stay at the W Hollywood again!