Rated 5 out of 5 by Kamluca WOW
W is a FANTASTIC brand and the Leicester Sq property certainly is the essence of what the W Brand is all about. The staff are welcoming, informal yet will respect privacy. Every staff member encountered was cheerful and made you feel its "all bout me"! All requests were gracefully acknowledged and if this fell outside what they could provide, alternatives were provided, so NO is not option. The hotel is hip and is very unique. This is evident from the entrance to the rooms. The attention to detail is extremely remarkable. Everything must be noticed and appreciated……from the "Union Jack" book case to the "Disco Ball floor numbering" on each floor, and so much more!!! The rooms have been designed to maximise space and all the features give it that "special, extraordinary feel", i.e.: the use of mirrors, art work, colours and the sink in the room! The Bar is a MUST….a great vibe, music and selection of drinks. Great Hotel and look forward to the next visit.
Rated 5 out of 5 by WSwsWS EXCELLENT
We have travelled a lot and into very very good hotels in the world, BUT this hotel W London is just excellent, best service ever, best staff ever and best work ever. They have the best service and we will always stay there for sure all time we will be in london.
Recommended in high list.
Rated 5 out of 5 by BeijingBill Exellence
have used this hotel quite a few times and always am very appy with my stay
Rated 5 out of 5 by toddml More Home than Home!
Currently staying at this property so often restricting myself to reviewing it every other stay!
Last stay we did have a minor issue but everyone was apologetic and was told dont worry we will make it up to you next time! At some hotels this would concern me but here we took them at their word!
Well WOW is all I can say, from the start to the end of the 3 nights it was superb! They upgraded us to a awesome suite, treated us like we were the most important guests in the hotel yet it still felt like home and the staff were great! Checkin was easy and although someone new was on still efficient and helpful, the bar is great with almost everyone using our names!
We decided last minute to go to Spice Market and they fit us in, great service and then Wyld was well Wyld, we went for a couple fo drinks and came out at 4am, it is worth standing at the bar to see the show and work that goes on behind it, every drink is made with such care and attention!
Special shout out for Jess, Eric & Uri (sorry if spelling is wrong) and Ieva who looked after us so well in W Lounge the last couple of times!!
Great hotel, stunning staff!
Rated 5 out of 5 by WJannis My Second Home
The stuff is just super friendly very open funny professional adjust to the needs of the guest very open minded and even if sometimes you miss your check out because you slept too long they just wake you up friendly and tell you its maybe time to go.. but take your time:-)feels like parents home:-)
Rated 5 out of 5 by Swiss49 Service was excellent
thanks to our starwood status we were given a room upgrade upon arrival. the suite was fabulous.
Rated 5 out of 5 by toddml How a W Should be!
The W London has very quickly become a favorite over recent months, once again with the stay early January it did not dissapoint. Got upgraded to a lovely suite and while it was a little dissapointing Wyld was closed, we had been told in advance so knew what to expect! As it turns out they picked the right weekend to do this as it was quieter in the W Lounge than usual of an evening so we had a great night there with Eric from Wyld behind the bar and some familar faces all around! We ended up at the bar until 2am both Friday & Saturday, the music was a good level and the drinks spot on!
Once again we were looked after by Jess and the rest of the front desk staff, even when I needed to do some last minute work they found me the equipment I needed and let me get on with it, even if it was less than ideal for them, which was much appreciated!
Overall each stay feels like it gets better and it feels more like a home from home each time! Whereas when the hotel first opened it felt like the staff were not all pulling in the same direction or some more hired for the W vibe than being able to work in a 5* hotel now they seem to have a great team working there who really do care about the hotel and the people staying there!
Rated 5 out of 5 by Blizz126 Great bar area
Concierge was especially helpful - Fillipo, Jessica and Bernardo were all terrific
Rated 5 out of 5 by humu13 Great Location, Hotel and Experience
First I could not believe how convenient this hotel was to a great radius of walking tourist (and central new year celebration; the mayor's roof top message was great) experiences. After the initial shock of brushing your teeth at the entry sink area, (identical to the Amsterdam W) enjoyed the central all-purpose counter dominating the room center. The room was great but could have used a few less hipster features (a coffee maker/hot water maker would have been great since I am a bear until caffeinated) and less alcohol at arms length of my child. Glad I asked to be located as far from club noises and rear of building.
PLEASE use new room key plastic cards; the thoroughly tired, beatup and worn out card we received belied the freshness of the room; it connotated a penny pinching aspect that is not conducive to the W imagery.
Also, the iPhone docking station is out of date for the 5 models; crawling around under the counter for a USB connection was poor design.
Rated 5 out of 5 by toddml Pre Christmas Stay
Have stayed at the W several times now and starting to feel like a home away from home! Booked in for the weekend before Christmas and they were pretty much full. they couldn't manage a suite upgrade this time but did manage a very nice room on a high floor that was quiet and still an upgrade!
The checkin process was smooth with staff remembering me from last time and greeting by name. The W lounge, Spice market were both excellent and the Wyld bar is our favourite place, the staff there are great!
It is a great way to spend a weekend mix of relaxing and having fun!!
Rated 5 out of 5 by Kerry95 Could do a little more
I had stayed here in July and have only noticed I could write a review now.
On arrival my room hadn't been cleaned properly and my shower was downright dirty. Horrible looking marks on the wall unimpressed me too.
I had sent my very expensive designer shirt to be dry cleaned to wear the next day and when it was returned to me there were very visible dirty marks. After complaining and being told nothing could be done to remove the marks without damaging the shirt finally someone miraculously cleaned it. Unfortunately it was not in time. The shirt had to be mailed back to my home address as I had to check out before it was ready. I was very unsatisfied with this service.
Overall, the hotel has wonderful staff and I plan on staying here again. Hopefully it can meet my standards this time round.
Rated 5 out of 5 by BeerCoffeePhotography A Great NYE
This hotel is amazing. The staff was very attentive and kind. The concierges took over an hour researching various events, unique tours, and "non-touristy" things to do. The bartenders in the lobby bar made some of the best drinks I have ever had. Overall, the staff really made the trip amazing.
Beyond the staff, the hotel was a great W. The rooms were small but trendy. The hotel loans out record players to use for a night which made the time pre-gaming much nicer.
Finally, the location is great for tourists. The hotel is basically next to the "times square" of London. It was only a short walk from most of the tourist attractions (Big Ben, London Eye, etc).
If you can, stay at this hotel. You cant go wrong
Rated 5 out of 5 by JessM1 Great hotel, great people, great stay!!!!
One of the best hotels for me this year is here at the W Leichester Square. Every single person that I was in contact with or just made eye contact with in this hotel was so very kind, considerate and most helpful.
And the Spice market! awesome restaurant to have in your hotel! The food and people are great!
And of course, I would stay here again and will recommend my friends to stay here as well!
Thanks for a great experience!
Rated 5 out of 5 by MrIcon One of the most hip hotels anywhere
This W is right in the middle of everything in London, facing Leicester Square. The dark entrance, reception, and common areas give a perfect boutique feel expected from a W. Young hip crowd in the bars fits the picture perfectly.
I may be slightly biased, as on a recent stay I was upgraded to the e-Wow suite, which is absolutely mind-blowing. But with each stay, the service has been genuinely helpful and competent at check-in, check-out, with room service and bars. Also the smaller rooms are ultra-modern and attractive.
Definitely the place to stay in Central London.
Rated 5 out of 5 by Rossie Cool, quirky and comfortable - loved it
Best London hotel experience by far and a great location
Rated 5 out of 5 by Jaime111 Perfect hotel in the centre of London
Great hotel, with excellent facilities and amazing staff.
Rated 5 out of 5 by Smudge76 Great Atmosphere, rooms and location
Blown away by our stay at this hotel over the weekend. Staff were great from the moment we arrived to the moment we left. Room was great but for me the best thing was the atmosphere. the Bar is buzzing with DJ's playing great tunes that makes you want to stay there. Overall very happy with the experience and will be coming back in the future!
Its not the most expensive hotel I have stayed at but its one off the best better than some that charge more!
Rated 5 out of 5 by jlee0504 Best experience ever
I was on business for a week in europe and my wife joined me from the US in london for the weekend. Guest relations manager Jessica Patman upgraded my booking to a WoW suite knowing it was my wife's firest time visit in London, She made our time here very special. This is something i will never forget,
Rated 5 out of 5 by Antonio72 This hotel is different!
W has a great atmosphere from the moment you see the entrance. Everything after gives you the same feeling, from the music in the elevator to the lights in the corridors to the way the reception, bar and rooms are furnished. It's really a different hotel!
Rated 5 out of 5 by gimax w-ow!!!
Cool hotel, centrally located, excellent vibe!!
Rated 5 out of 5 by mateylondon Always a smile
The staff at the hotel are absolutely amazing and always know what you want before you actually know it yourself! Great atmosphere, comfortable clean rooms (and quiet!) and always a smile on everyone's face. I love coming back!
Rated 5 out of 5 by Poulette I loved the steam bath in my suite
It is thanks to the staff members Jesus and Jessica that I had such a fantastic stay!
Rated 5 out of 5 by Ldog I partied like a Rock Superstar!!!
I stayed at the W Leicester Square twice in a week during a European trip for business and vacation (LA to London to Berlin to Zurich to London then back to LA). First time was upgraded to a Studio Suite which was amazingly comfortable and sleek. Second time was on my one-night London layover before flying back to LA, and I got really lucky and was upgraded to the E-WOW Suite...which looked like a cross between the AbFab set and rap video. The E-WOW suite had a rotating couch, two bathrooms, a soaking tub with wall-sized TV, a DJ station, a fully-stocked bar that spans an entire wall...I mean "pimped out" doesn't begin to describe this suite. I invited all my local friends over and we partied like it was 1999!
Apart from snagging the primo accommodations, the service was impeccable. The entire staff from check-in, to housekeeping, bar & wait staff, bellmen, the lady at whatever/whenever, electricians, etc. were all top notch. The service they provided was amazingly courteous, friendly, efficient, and hip all at the same time. Food at Spice Market and through Room Service was really, really good. The Bar/Lounge is the perfect place to meet friends and get hammered on really funky cocktails (if you love blackberries try the “Union Jack”).
I have stayed at several W Hotels in the past, but this one is by far the best. Location is awesome...right in the heart of London with all the museums, shopping and nightlife just steps away.
The entire team really went out of their way to make me feel welcome and valued. They also make sure that Platinum SPG members are recognized. I will definitely come back next time I am in London.
Rated 5 out of 5 by Jbird89 Wonderful Hotel does what it says on the package
Decided to spend a couple of days in the city with my partner and having always liked the look of the hotel and loving the surrounding area I thought I would give the W hotel a go. It was a fantastic choice and worth every penny spent the hotel is very modern and stylish and is certainly not the norm but it is executed very well and the theme runs throughout the whole building, the facilities are great and the bedroom was just lovely very comfortable lovely spacious shower ,y only gripe with the room would be that I couldn't get all the lights off during our first night so ended yo just taking the card out of the door however I managed it the second night so no real issue the room was quiet and clean perhaps a new rug is needed and the blackout blind was wonderful. The breakfast was fabulous and worth the extra money for its quality and the convenience and the room service was also very good and efficient. I would recommend this hotel and W hotels in general to anybody we will be celebrating our first year together in January and I am sure I will be back.
Thank you to all the staff who made our stay as wonderful ad I had hoped.
Rated 5 out of 5 by ally1966 Wow what can I say
Location was superb, staff friendly and not obtrusive, Room was excellent and what you would expect for a hotel of this stature.
Modern and fitted in with London, I have stayed in some Hotels around the world and will come back again.
Well Don to everyone for making it a weekend to remember.
Rated 5 out of 5 by Gillp Great Central London Location
The W Hotel in London lives up to the chain's excellent reputation, and we had a great time here. The location by Leicester Square is very good for access to shopping, transport, bars and restaurants. The hotel has a lively, modern and funky atmosphere.
Rooms are of an excellent standard, and the staff are all attentive to guest's needs. Make sure you request a room away from nightclub, or could be noisy! We were round the back, and had no problems.
Rated 5 out of 5 by PKB01 A Great Experience
I thoroughly enjoyed my stay at the W London. The hotel looked and sounded cool and the staff were excellent. I will definitely come back again.
Rated 5 out of 5 by Tisher Great Experience and beautiful property
I stayed at this hotel on a girls trip for 3 days before heading to Paris. Like most W hotels, this was a beautiful property in the heart of London. The location was similar to staying in the times square area in NYC, so very busy. The staff was very accomodating. We missed breakfast because we over slept and they were able to accomodate us. At the lounge and the nightclub the staff was friendly and made us feel very special. We didn't have reservations for the hotel restaurant and they were able to get us a table after a short wait because we were staying at the hotel. The doormen were also very helpful and friendly. In all we had a wonderful time and will definately stay at this property again!
Rated 5 out of 5 WOW is the appropriate word
Just came back after spending just over a week at this amazing hotel, location is prime, rooms have everything you need and more, best cocktails and ambiance at the first floor bar/lounge, went four times to the spice market restaurant and wanted to go again but unfortunately time did not permit, however the highlight was the staff or rather the talent as they are called at the W, friendly, responsive, accommodating and extremely talented, too many names to name otherwise I will name each and everyone, the Whatever Whenever service is actually a 'whatever whenever' in literal sense, they know their stuff and are more than happy to assist you. Great place, will definitely book again on my next London trip!
Rated 5 out of 5 by SophieB Amazing!
I have stayed in many hotels but this is by far the most impressive. This was a special occasion for my partner and the staff catered for my every need, including complementary champagne and a birthday cake!! The room was amazing, as was the breakfast and the staff. I cannot wait to return to The W Hotel Leicester Square.