Rated 1 out of 5 by Rodelie1223 Poor service, poor response when notified!
During our stay at the W in Miami we were in complete awe and it was the worst hotel stay to date as a starwood gold/platinum member. I expect a full refund or credit for this stay. It is unacceptable. Your hotel failed in every capacity to provide a room that was suitable. There was a constant jack hammer noise thought the day from construction, constant yelling, honking horns, smoke in non smoking section, my son was hit by a hallway sink cabinet that fell off on his foot, and 17 other issues with this property that failed. I will fax upon request the list of issues which went unaddressed
1. Lines to access front desk- 1 person manning desk
2. Non existent housekeeping on Friday
3. Dutch- poor service
4. Eating- jack hammer
5. Pool- jack hammer
6. Asleep- jack hammer
7. Asleep- doors slamming, stomping
8. Pool bathroom- smells like a dirty ashtray- wreaks of smoke.
9. Concierge-not all that helpful
10. Lobby on Friday smelled like smoke, hallway smelled like smoke 9th floor
11. Asleep and can hear people yelling.
12. Poolside grill- drink size, bad service, refill forget it.
13. Cleaning room at 4:30 PM! and leaving it to smell like wet clothes that sat in the dryer a week. Mold and mildew!
14. Ask for assistance on shirt stain from restaurant server error and whatever whenever non existent when told they would be calling
15. Mini bar room checks -/audits while sleeping - even within few 45 minutes of arriving
16. Honking horns, showering all night while sleeping at 1:30 AM
17. Cabinet on hallway sink fell off- dummy cabinet cover for plumbing in main hall
May 6, 2013
Rated 1 out of 5 by WVeteran This hotel USED TO BE GREAT
In the past two years I have stayed at the W in South Beach about 10 times. I always eat at Mr. Chow and the Dutch, both great restaurants and I always use the Bliss Spa...amazing. I was happy every time except for my last two stays. I had some issues back in January: walking into my room after check-in, I found white pills on the floor in the hallway and hair on the bathroom counter. I got a $100 resort credit for that and was promised a free night, however, the free night was not granted. Because my company uses this hotel I decided to give it another try in April. Booked 2 nights, was upgraded, however the room was worse and smaller than the room I had initially booked...low floor too. Didn't complain. Second night, there was a cockroach crawling on my pillow while I was laying in bed. Upset, I phoned downstairs, 3 managers came upstairs, the bed's sheets were changed, was promised that I would be compensated for this unfortunate experience, however, nobody ever got back to me. I even emailed the hotel manager and never heard back.
I am so disappointed and disgusted with the service.
Very unfortunate. You have lost a GREAT client W South Beach!
April 29, 2013
Rated 5 out of 5 by Ashianne Wedding at the W hotel
Planning a wedding? My husband and I were married at the W hotel on the beach May 3. Our wedding was amazing ..
The catering manager Cristina organized the special day and it turned out perfect. The W hotel service, atmosphere is out of this world. ... The hotel is able to provide a vendor list which was very helpful to fine tune the details. Every time we come to south beach .. Hotel w hotel for sure.. We would not have done anything different,.. thanks Cristina ... And W hotel ..
May 12, 2013
Rated 5 out of 5 by AliNYC only place to stay on southbeach
will be back for sure!!! always a pleasure. and love chilling out on the property
May 14, 2013
Rated 4 out of 5 by Jchetrit1 Gabby
Gabby the VIP insider is tremendous. She really allows for great comfort, and the ability to immerse yourself in south beach culture.
May 14, 2013
Rated 3 out of 5 by Gooobucks Hoping for a relaxing weekend. Got nothing but stress!
Yes, overall this hotel was very nice. The room was clean and very well maintained. Location on South Beach was also good. Only 10-15 min walk to the heart of South Beach.
The pool staff was awful! We got to the pool around 10pm, found some pool chairs in the sun and settled in for a relaxing weekend. Around 1pm some pool staff asked us to move since someone rented a cabana and requested our chairs. It should be noted that these chairs were NOT on the cabana level. They were on the pool level right next to the pool. So we moved. Around 2pm ... guess what!? We were asked to move AGAIN since another cabana was rented and they wanted our chairs. Are you kidding me?!!! My blood pressure was boiling. So much for a relaxing weekend with my wife. This time there were no remaining chairs in the sun so we were forced to the beach. I felt like a peasant and the rich people kept forcing me out of my chairs!
Probably will never stay here again. Not relaxing! I am still very angry. The pool manager offered a free umbrella by the beach, but we wanted to be in the sun by the pool. Thanks for nothing! Unless you roll into this hotel with plenty of $$$, be prepared to be pushed around.
May 12, 2013
Rated 5 out of 5 by Emoney28 Absolutely wonderful!
Just got back, had an absolutely wonderful experience. Super friendly and helpful staff at check in was a breeze. Stayed in a beautiful Oasis suite, highly recommended. Dined at the Dutch the 1st night which was awesome. Hung at the pool all day in a beautiful Cabana with a tv thx to the concierge while being papered all day from poolside waitress Christie. Chilled at the lounge and the Wall the last night then another comfortable sleep thx to the extra sweet sleeper bed!. Was sad to checkout but even that was a breeze. 100% will be back again!
May 5, 2013
Rated 2 out of 5 by SueYS Platinum status loyalty means nothing...
Did not get room upgrade as promised. Or if I did, not sure what upgrade I received as the room looked as I had booked it.
Could not get early check in or late check out. Ended up spening ALL Sunday at a mall..ESP because there is no way to get a lounge chair at the poolside.
2 days (FRI and SAT) - was on a waiting list at the poolside for a lounge chair (arrived FRI at 10 and SAT at 9:30)...a little ridiculous. Never got called for FRI.
For the price that was paid, you would think that the amenities would be more available.
Really disappointed. Was a very expensive trip not to enjoy it thoroughly.
It would be a fabolous stay - had I stayed in the room all weekend..... Great rooms, but standard W..
I don't think the W would be my hotel of choice in my next stay at Miami.
May 6, 2013