Rated 5 out of 5 by erinlovesthefun Beautiful & FUN - but room not ready @4pm check-in
CON: Oasis Suite on the 3rd floor was ready however per our pre-requested high floor we actually had to wait until 5:30pm to get the 17th floor suite. Was worth the wait, stunning views of beach and city, but frustrating it was not ready at the stated 4pm check-in.
*Only 3 beach chairs complimentary for Oasis suite - we needed 4. Pool had 4 though so worked out ok
PRO: ALL staff very kind!!!
-Loud fun atmosphere was perfect because we wanted fun! Yet still very QUIET for sleeping.
Rated 5 out of 5 by Shar0919 Stylish and Stunning
staff tries to recognize you by name
everyone very friendly and helpful
Rated 5 out of 5 by YMarie Gorgeous Suite and Fantastic Staff
Great location if you want to experience Miami nightlife. The staff is so helpful and the accommodations are fabulous. The only negative is the construction going on next door.
Rated 5 out of 5 by TamS4 Love it.
Everything from the service, decor and the cleanliness was right on point. The service went above and beyond from whether it was an issue or just a simple request. Thank you so much for making my stay enjoyable !
Rated 5 out of 5 by CTguy Great rooms, service and views
The hotel did a very nice job with their guest rooms. Bathrooms are spacious & upgraded. Rooms are light & airy. Very comfortable to just hang out and relax. Staff is super friendly and extremely accommodating.
The pool area and staff was amazing.
Rated 5 out of 5 by pinasfp80 +++ experience
First time in South Beach and staying at the W was a first class experience for us all the way. the staff cannot do enough for you. the rooms (we stayed in the Oasis suite) just stunning, clean, modern, stunning views. Lobby,Beautiful! Rooms, Beautiful, Pool, Beautiful! Staff,so professional and pretty too! Beach,Beautiful! Definitely going Back!!!! loved it!!!!!
Rated 5 out of 5 by Ghibellina Best hotel experience of my life
The W South Beach is truly luxury at its finest. I'm quite confused about some of the less than stellar reviews. We were treated with the highest level of customer service from the moment we arrived until the moment we left. In fact, we opted to extend our trip by one night because we were so impressed, and this was done for us immediately and seamlessly. We were able to remain in the same room and received the same AAA discount rate.
I highly recommend upgrading one room category to the Spectacular studio. While the price increase was not exorbitant, the room was amazing. We had a huge balcony on the south side of the hotel, overlooking both the beach and the Miami skyline. It was breathtaking.
Also, this room category guarantees that you will not be near the nightclub, which others have commented can be noisy at night.
The beach was also absolutely amazing, and the beach chairs comfortable and luxurious. It can be difficult to get chairs "in the front" close to the ocean, so arrive early or reserve chairs the day before by tipping the beach guy. One tip: although the company that runs the beach chairs doesn't like it, you are legally allowed to bring your own cooler with food and alcoholic beverages onto the beach. This will significantly decrease your cost, as 2 frozen drinks cost $46 with tip and service charge.
The W line strives to provide "whatever, whenever" for their guests, and we absolutely received whatever we needed with a wonderful attitude. I was also extremely impressed with SPG. When we opted to extend our stay for an additional night, this required that we cancel a night at a different SPG property. Although we were past the cancellation timeframe, an SPG rep took care of everything and we were not charged. I am extremely happy with Starwood overall.
Rated 5 out of 5 by DCA4 Great Hotel for South Beach Access
Great location and fantastic facilities and access to the beach. Very friendly and helpful staff. The weather didn't cooperate, but despite this, we enjoyed the hotel amenities and restaurants!
Rated 5 out of 5 by Mel1973 Best 40th Ever!
The W Hotel in South Beach is by far the best hotel in Miami. The service was exceptional, the staff - unpretentious and ever-willing to assist and the room was spectacular. I could not have had a better stay. Make sure you try the Mojito's in the lobby bar - unbelievable!
Rated 5 out of 5 by notdrj Only Place to Stay on South Beach!
I stayed at the W in June of this year during the NBA Finals, and let me just say it was an experience I will never forget. Not only because every time we came back or left the hotel we saw celebs the whole time - but what's even better is that we FELT like celebrities on this trip!
Everything was 1st class from the ocean view suite to the concierge service to the room service, to the convenience of the location (I ONLY wish there was a Starbucks closer to the hotel).
It was my girlfriends birthday trip, and she STILL talks about how amazing our stay was at the W months after we checked out. She's probably the most hard to please person I've ever met, and she LOVED the hotel, and the service.
I also utilized the concierge service to get her flowers on her birthday, and it was the most amazing bouquet she had ever seen. Definitely went over extremely well.
The moment we checked out we started making plans to come back to the W - definitely a 5 star experience all the way around.
Rated 5 out of 5 by Farouk27 Best customer service, gorgeous views
Simply put this is the best hotel in Miami. Period. From the valet to the concierge everybody was courteous, polite and did a superb job. We are from Paris and this is no secret that we could be very difficult to be pleased especially when we stay overseas. But I have simply no complaints whatsoever about the W and its staff. First of all the hotel itself is gorgeous. The attention to details that was put in the decor is very noticeable and the views from the 18th floor are breathtaking. Secondly, it took us literally 5 minutes from the valet parking to the room. Everything was flawless. i do not think that we receive any preferential treatment, it just seems that the entire staff is dedicating to providing excellent guest services. This is such a difficult thing to achieve so I'd like to take a moment to congratulate you for that feat. Finally our whatever/whenever agent Maria P. surprised us by staging our room and offered us first class customer service throughout our stay. She constantly stayed in contact with us and her dedication and level of commitment were unbelievable. Honestly, we never seen anything like it. For that reason alone, we will always chose to stay at the W when in South Beach.
Rated 5 out of 5 by Jo46 Above and beyond expectations
From the time we came to the time we left we were not disappointed. The location is perfect for everything you want to experience in Miami Beach. Our 2 dogs felt right at home.
Rated 5 out of 5 by bscott Great Stay
Cannot say enough good things about the staff and their attention to every need of the guests at the W. The pool crew was friendly and accommodating. Special thanks to Manny..
Only negative was no tub in the full bath. Great shower, though. Still would love a tub.
Rated 5 out of 5 by jake1665 As always W deco is just marvelous
The beach and the pool & garden are just fantastic, the in house restaurant are exquisite don't miss them if you're around, the staff is doing a great job always there to help and serve.
Rated 5 out of 5 by Deitas Fantastic Anniversary Stay!
My husband & I stayed at the W for an Anniversary staycation. We reserved last minute (as in driving on the way to the hotel). We were greeted by very friendly staff. There were no problems finding our reservation even though it was 10:30pm. The room was beautiful, very spacious, very clean & very trendy! The staff at the pool & on the beach were also great. They were on top of everything we needed. Although we live in Miami we felt like we were on vacation away in a tropical, very trendy resort. Will absolutely come back!!!
Rated 5 out of 5 by Eddie420 One of the top in South Beach
Staff, especially Leo at the pool and beach, took this hotel from good to excellent. The location is prime and rooms are better than expected--at least the Spectacular Studio is. But, when staff like Leo go out of their way to make sure everything you want is there for you, it adds a lot to the overall experience. Definitely will go back. (Only negative is the construction on the neighboring hotel, so try and face south to avoid construction noise early on weekdays)
Rated 5 out of 5 by Anonymous72513 The Best!
I had an incredible time, this hotel has great features and the staff is so accommodating and helpful. The staff gives you what you need before asking. I will definitely stay here again!
Rated 5 out of 5 by AZDAM EXCELLENT SERVICE
staff was great. i was upgraded at no cost.
Rated 5 out of 5 by Love2travelalot Amazing Stay!!!
The W Southbeach has to be the best hotel. The rooms are all luxurious, spacious & so comfortable. The staff is outstanding! john Evans goes out of his way to make
sure everything is perfect. As well as many other staff members!! Highly recommend!!!! NO doubt the best hotel in South Florida!!!!
Rated 5 out of 5 by Champ357 wonderful hotel
it was a nice clean hotel in a wonderful location. The staff was great.
Rated 5 out of 5 by 27Anniv Wow! Best service we've received.
Everything about our stay was wonderful! But the staff was the BEST PART! From Kasey at the front desk sending us champagne for our anniversary, to Christina at the Concierge desk recommending the perfect club for us (we're 50+) and Maria at the pool bar introducing us to our new favorite summer drink. Oh! and Pedro driving us in the Acura MDX as a courtesy - we were so pampered and LOVED our stay. We never passed a member of the staff who didn't engage us politely and professionally.
We WILL be back!
Rated 5 out of 5 Awesome! W Hotel South Beach
A very modern and elegant hotel located at a prime location on South Beach. Top notch staff greeted us with a smile and provided great service to us during our stay. A spotlessly clean and very chic room was waiting for us with a great view of South Beach. A great place for a romantic getaway, a business meeting or a relaxing vacation. I was very impressed with this hotel. Fabulous!
Rated 5 out of 5 by NTRVLR7 LOVE LOVE LOVE the W South Beach!!
By far, one of the best experiences I've had at a hotel. From the moment I walked in to the time of check out I was greeted with a smile by every staff member. It may seem like the smallest thing but it definitely makes a difference. My room was ready as soon as I arrived. The cleaning staff did an exceptional job with the room. When I enter a hotel room I always look around and inspect to make sure everything is clean and I found absolutely nothing wrong. I met some great people during my stay there. The hotel is close to everything and made my stay so much better. Thanks to everyone at the W SB. I will definitely return in the future.
Rated 5 out of 5 by Chris Big fan of the W – South Beach location tops by far.
Excellent service at The Dutch. Was there for my Mom’s birthday and they had balloons, fruits and nuts in the room. Thank you Ivana!
Rated 5 out of 5 by Petefromtexas Best hotel experience ever
The entire staff and facilities were outstanding. The friendly culture at this hotel is unmatched by any I have stay in over 30 years.
Rated 5 out of 5 by Honeys2 It was great!
We had a great honeymoon at the W South Beach Miami! The pool was awesome and the burgers were great poolside. My wife really liked the lights in the room -- very fashionable!
Rated 5 out of 5 by AliNYC only place to stay on southbeach
will be back for sure!!! always a pleasure. and love chilling out on the property
Rated 5 out of 5 by Ashianne Wedding at the W hotel
Planning a wedding? My husband and I were married at the W hotel on the beach May 3. Our wedding was amazing ..
The catering manager Cristina organized the special day and it turned out perfect. The W hotel service, atmosphere is out of this world. ... The hotel is able to provide a vendor list which was very helpful to fine tune the details. Every time we come to south beach .. Hotel w hotel for sure.. We would not have done anything different,.. thanks Cristina ... And W hotel ..
Rated 5 out of 5 by Emoney28 Absolutely wonderful!
Just got back, had an absolutely wonderful experience. Super friendly and helpful staff at check in was a breeze. Stayed in a beautiful Oasis suite, highly recommended. Dined at the Dutch the 1st night which was awesome. Hung at the pool all day in a beautiful Cabana with a tv thx to the concierge while being papered all day from poolside waitress Christie. Chilled at the lounge and the Wall the last night then another comfortable sleep thx to the extra sweet sleeper bed!. Was sad to checkout but even that was a breeze. 100% will be back again!
Rated 5 out of 5 by Rosie11 Miami Beach
Great location, excellent service.