Rated 5 out of 5 by joshstern Fabulous Stay in Hollywood
If it wasn't starting my stay off with a friendly greeting by the valet gentlemen, or the personalization of my experience, it was the level of professionalism that every W employee had. Each member in our party was treated as royalty and we can't wait to stay at the W Hollywood again!
Rated 5 out of 5 by LifetimePlatinum WOW!!!!
Once again an outstanding experience at my home away from home. I saw a lot of new faces on this visit as well. Kudos to Cortez at the front desk and also it was GREAT to see Vince again! Once again I recognize the outstanding hiring abilities of your team!
And of course seeing Dakota, and Matthew, and Eddie! As bellhops, they are some of the first representatives of the property that a guest willl meet. And you couldn't pick a better experience to have then one that those guys deliver. So friendly, and helpful, they go way way out of their way for anything that you need. They are amazing!
The sense of my comfortableness staying at your property comes from the sense of familiarity which comes from the consistency of delivering an outstanding "wow Guest" experience flawlessly every time. Thank you, thank you, thank you for always making my holidays in Los Angeles spectacular! I'll see you guys in November for Thanksgiving
Rated 5 out of 5 by Matt99 Great Service
Recently stayed at W Hollywood. It was our first time staying at at W hotel. We were a family of four with two young children. We were nervous about staying at this hotel with children as it is more fore adults. However from the time we checked in we were made to feel welcome. The from desk staff was excellent answering all our questions. Special thanks to Simon who was very professional and helped us make plans and gave us the information needed to make our stay great.
Rated 5 out of 5 by mannyk awesome experience
Great service, the view was beautiful and i had an overall great time. As a frequent traveler, i highly recommend this hotel and will be back soon.
Rated 5 out of 5 by AndyA Beat all expectations! Made the trip great!
I frequently stay at hotels throughout the year and my experience at the W Hollywood was amazing. I never before have called the front desk to ask to speak to the manager but in this instance I did and it was to compliment the staff at the W (particularly Brittney at the front desk who checked us in).
Needless to say, I've told about 20 friends/colleagues that if they're planning a vacation or in our case weekend getaway in the LA/Hollywood area there is no place even worth looking at other than the W!
My wife and I had a great time and the W and staff at the hotel sure helped to set the tone. Again it's a first but plan on posting something to TripAdvisor.
Rated 5 out of 5 by kenyablu Great hotel-AMAZING staff!
My husband, 13 year old daughter and I stayed at this hotel in Aug 2013. Each Concierge was wonderful, especially Sonya and Shannon. Front desk staff was amazing-bellmen-everyone made our stay very special Hated to leave-cannot WAIT to go back!
Rated 5 out of 5 by JonnyB82 Above and Beyond
I booked this room for my 31st birthday. We got in 3 hours before our check in time and wanted to go to the pool. They let us check in early. The check in counter was attentive, friendly and gave us a couple of free drink coupons in honor of my birthday. After returning back from the pool, we heard a knock on our door. It was a hotel representative holding a birthday cake accompanied by a handwritten birthday card from the hotel staff. The cake was one of the best liquor infused deserts I have ever had, the gesture was awesome, and the handwritten birthday card from the hotel staff was a classy touch. Since it was a birthday weekend we were all in the mood to celebrate. W Hollywood has no shortage of day and nightlife. The pool pumps hit list house music by day and turns into a hot spot nightclub called Drais by night. There's a Starbucks on the corner and Trader Joes on the same block. What else could you ask for. I have stayed at several W Hotels around the world. After this stay, W Hollywood ranks among the best. Thanks for helping to make a memorable birthday!
Rated 5 out of 5 by dirigo76 Great hotel, attentive staff - home run
This is a great hotel in a convenient Hollywood location. It's hard to manage a hotel in the middle of a hard-partying tourist area, but they pulled it off. Staff is friendly and attentive, excellent rooms, and nice pool / deck area.
Rated 5 out of 5 by CathyL Excellent Location
Staff was friendly and very helpful.
Room was clean and up-to-date, though view was of a parking lot.
Location is right at Hollywood & Vine so easy to walk to everything, and the subway was right there as well.
Rated 5 out of 5 by smallfreckles A "W" Dream come true
Just now unpacking and enjoying my thoughts of our stay and already planning our next trip! Everything was more than "a dream come true". Starting with the magical décor, your exceptional service at check in, to the room, lounges, meals, drinks and instant "fixes", to the exceptional convenience of location.
I had my usual concerns when visiting a new place, but within moments I knew everything was going to be something to talk about!
We cannot wait to visit again and to add to our wonderful “W” memories.
One Sincerely happy couple,
Rated 5 out of 5 by amolavi Fantastic Stay
Just spend 6 nights at W Hollywood (Points Stay, Used my Plat ReQual Gift and SNA)
Overall, we had a fantastic stay. At Check In, Front desk was busy, the trainee did his best with our check in, ran into a couple bumps but asked for help every step of the way. Bumps included not knowing how to record Breakfast as our Plat Amenity and not knowing how to handle the fact that our room wasnt ready. Totally fine with both of these situations as trainees need to be trained and he actively asked for help.
Hotel was nearly sold out because of a Gatorade event that was going on all week (and the ESPYs were in town).
As mentioned, our suite wasn't ready -- we were asked to sit at the bar for a drink to wait and before we were 10 feet away from the check in, Housekeeping notified us that the room was ready. Handled perfectly.
Entire week was filled with staff being "W Cool" and not "W Bit**hy" which to me is the true mark of the brand. Front Desk, Living Room, Wet, Valet, virtually everyone was great and friendly. There is a fine line between being the "Cool Kid" and being a "Mean Girl" -- W Hollywood struck that balance perfectly.
Wet is a little expensive but given the view, I will forgive them that.
Room was well appointed and taken care of the entire week (except the free water was a hit or miss restock). I do think a hotel of this caliber should be doing turndown service but i know i am in the minority on that one.
My short list of cons:
-- Plat Breakfast was very limited to 3 items on the menu. Given the extreme flexibility at other properties, i'm not sure why the breakfast amenity cannot just be a credit. But Delphine (the restaurant) is very good
-- Wet at Night is unnecessarily difficult to get into for a guest to get into. We tried to go up to the bar on saturday night, but getting in was oddly convoluted.
Clearly one of the best W's we've stayed at... and for posterity that includes all of NYC (including my beloved but long gone W Court and Tuscany), CHI, NOLA, DC, SFO, Seoul, Santiago, Hong Kong, Hoboken, Atlanta (buckhead and Midtown) San Diego, Seattle, Montreal, Paris, Mexico City. We can't wait to go back.
Final thought... (albeit a bi**hy one and not a cool kid one)... the team from W New York can learn a lot from W Hollywood.)
Rated 5 out of 5 by LAmomager A sweet "SIXteen and the CITY" party at the W Hollywood
Where do I begin, as the mother of an "Up-and-Coming" TV actress, who has attend many fancy parties and events, planning a special party for her sweet 16th was tough. She fell in love with the W Hollywood and she and her friends were treated like Hollywood Celebrities from start to finish. The management took care of every detail and Zachary the Concierge "extraordinaire" was able to recommend all the best and hottest places for balloons, flowers, birthday cakes, limos and restsurants. He made sure everything went seamlessly. This party just blew my daughter and all her friends away and they will NEVER forget it! As they get older they will be loyal guests at the W since they know the service and experience is second to none. Thank you so much for making this such an amazing experience. I would encourage anyone looking for a party that will be truly amazing to call the W Hollywood right now and let the fun begin.
Rated 5 out of 5 by LifetimePlatinum The flagship W brand property!!!
The W Hollywood has truly become my home away from home. The more you stay at this property, the more you become like an A-list red carpet celebrity. You don't have to actually be one, it's just that the staff and all the team members treat everyone as if they were.
It's very clear to me that the management team of Leon and Brian have cultivated and develop an all star team of employees that love being here and enjoy what they do. That trickles down to every guest That gets to experience the "W WOW factor"!!!
I could fill up pages expressing how incredible this property is. The location, the ambience, the eclectic energy, the excitement, the professionalism, the distinctive class and etiquette.
Instead, I'm simply going to give you the bottom line, once you stay here you will never be satisfied at any other Starwood property in Los Angeles.
Rated 5 out of 5 by BDC23 Great location and special surprise
So I kind of met Taylor Swift in the parking area. Pretty much trumped everything else - I'll save the details but it was fun.
Rated 5 out of 5 by Flyingtailor Great Service
The W Hotels are a little quirky sometimes I get a great room which make sense and sometimes you wonder what where they thinking. This time was amazing suite 311 was just right. I had a great stay and received amazing service.
I still think this is a hotel for under 50 crowed but they are always in the best locations and a pleasant change from the norm. If any pet peeve a little noisy but not as bad as some have reviewed.
Rated 5 out of 5 by KP123 W experience aplus
Our first stay not at a Westin but at the W - would definitely come back. The host was simply above and beyond her job expectations. Loved the whole experience.
Rated 5 out of 5 by DVal115 This hotel has great service
Whatever whenever is definitely the motto at this hotel. The staff is extremely helpful and courteous. I would recommend this hotel to my family and friends for sure!
Rated 5 out of 5 by Claudia72 W hollywood
Excellent location, staff super friendly, despite it is a very busy hotel, they try to mame you feel as in home and confortable every time.
Rooms are clean and confortable.
Rated 5 out of 5 by Kennedy Beautiful Hotel
All the staff were really professional and friendly...will definitely stay here again!
Rated 5 out of 5 by Akoni3056 Hollywood Spectacular
Absolutely amazing stay. We went to see America's Got Talent right across the street at the Pantages theater. So, it was an ideal place to stay. The hotel is also walking distance to a lot of wonderful eateries and in the heart of Hollywood. Hotel Staff were friendly and not the typical self-absorbed actor/actress wannabe working part-time at the resort. Loved the roof-top pool and chic fabulousity of this property. I'll definitely be back!
Rated 5 out of 5 by JimJAC W Hollywood is Fabulous
Not only is the W Hotel Hollywood Blvd in LA gorgeous; every member of the staff was friendly, pleasant, helpful and courteous. We really felt pampered!
Rated 5 out of 5 by Jackie Great staff and perfect location!
Very Hollywood hotel! Sunday night was like a Saturday night. This is the place to be if you want action. Staff did not miss a beat and accommdated all our requests.
Only negative-regular rooms are a little small.
Rated 5 out of 5 by ejpeter Best Hotel EVER!
I've been in four star hotels before that should have never been called a four star. The W should definitely be called a 5 star hotel. Very clean, staff and customer service was the best I've ever experienced. Will definitely book here the next time we come to Hollywood!
Rated 5 out of 5 by Cande25 Great stay in Hollywood
Thanks for the great stay while I was on business for a couple days in Los Angeles.
Rated 5 out of 5 by HollywoodTraveler Superior Hollywood Experience
The W in Hollywood is my favorite hotel for a vareity of reasons:
Excellent staff and attentive to needs
Great restaurants, lounges and clubs
Extremely comfortable, clean & stylish rooms
I've stayed at the Hollywood W more than a dozen times and will continue to do so. I have very high expectations and they are always exceeded.
Rated 5 out of 5 by Eric11 This hotel has amazing suites
Hotel has state of the art technology. Recommend the suites
Rated 5 out of 5 by Lorrie Great place to stay!
The staff was excellent. The rooms were comfortable and big. The location was awesome. So close to everything!
Rated 5 out of 5 by Vinny32 This hotel has great accommodations
The hotel is centrally located to everything in Hollywood. It's rooms are spacious and clean with great features. The staff is professional and very pleasant to deal with. The night life at the hotel is great. They had a jazz band playing one night during our stay it was a great show. I plan on staying there again.
Rated 5 out of 5 by SDSportsgirl Great service
I enjoyed the hotel, the front desk staff was exceptionally friendly! Very clean, will come back!
Rated 5 out of 5 by DaveK W is for WOW
What a fantastic stay we had at the W Hollywood. We spent three nights at the hotel in a 'wonderful' room which is exactly what it was. The staff at the hotel are very friendly and the food is excellent.
The hotel facilities are very good including the well equipped gym. Would recommend this hotel.