Rated 5 out of 5 by BirthdayMom Sweet 16 was Phenomenal
I took my daughter there for her Sweet 16 birthday since she desired to see Hollywood, Univ Studios and Beverly Hills. The first person who greeted us at the front desk was magnificent and he treated my daughter like a princess. He set the tone for our visit. He introduced us to the concierge who was equally pleasant and focused on customer service. All of the valet guys and the waitresses in the restaurants were professional. Thank you from the Texas ladies who loved the Hollywood style.
Rated 5 out of 5 by healingturtle Better every time
This is my favorite hotel in the LA area. I have stayed at most of the top hotels and will drive out of my way to stay here from now on. From valet to housekeeping this is one of the Best W Hotels ever. Second in the US in my opinion only to Dallas. The lady who checked me in 1st phrase was welcome back Mr. Pope... Falima sent diet cokes to my room because I don't use the drink tickets. She did everything I could ask for. Even looked for an upgrade and no suites were available but found what she thought was best room left. Mind you I only made reservation an hour before i arrived. I wished every SPG property was this friendly. They really are whatever whenever.
Rated 5 out of 5 by GINA8888 Awesome place to stay!!!
Stayed here for a work function and this hotel not only looks fabulous but the staff was so friendly and helpful. Tim Bruss helped me at the counter and he gave us great recommendations and one of the nicest front desk agent I've gotten in awhile. The room was clean and very modern furniture. Loved the goose down comforter! Would totally come back again!
Rated 5 out of 5 by Suzanneha The W
Excellent time at the W. My family, all the girls, came to see The Lion King. The Hotel is even more beautiful than the pictures. Everything was A! including any staff. They must have amazing HR department because they are hiring the people!
We could walk to an amazing dinner and to The Lion King.
Rated 5 out of 5 by Jose66 W at Hollywood, Yes!
We spent three great nights at the W. Room service was excellent and on time, the location at Hollywood Blvd allows you to move to tourist attractions, shopping and dining. The rooms are beatifully decorated and simply, very comfortable. Would definetely return!
Rated 5 out of 5 by Joediddy24 Exceeds expectations
Wow! I was really impressed . I have to say after a horrible entrance with the valet i was ready to turn around and find somewhere else to stay . No one acknowledged us when we pulled up the valet staff was lolli gagging.. The bellman did not ask us if we needed assistance neither . After a 2 hour drive to get there i did not feel welcomed at all.. Everything got switched around when we checked in ! The professional gentleman named Tim bruss at the front desk was really welcoming and friendly. He showed us a lot of attention and answered all of our questions. This guy really knows his customer service like a science.. He apologized for the mix up with the valet and really made sure to turn our experience around. We received a nice room with a great view of hollywood.. He invited us to a drink in the lobby and was very nice. Tim is a great person to have the hotel is lucky to have him. We will definitely recommend the hotel to others. Tim was a hero!
Rated 5 out of 5 by Loran Birthday Bash
Our stay got off to a rocky start after finding out that my boyfriend reserved our room at the WRONG W for Hard Day of the Dead/ his 27th birthday. As if that night couldn't get any worse we missed almost the entire concert when someone working there named Tim (?) decided to help us out. He was able to move our reservation to the W Hollywood, and give us an upgraded room, and then for Sunday we would have the Cool Corner Suite we had wanted. Besides being really understanding, I felt like Tim went out of his way professionally to ensure our stay was most enjoyable. I was practically in tears because nothing was going right but he assured me everything would be okay and that my boyfriend would have a great birthday, even if he had to see to it himself!
I was just relived that Tim didn't send us away, because the entire hotel was booked from everyone going to the rave. Even Deadmou5 was staying at the W, I ran into him in the elevator ! Everyone at the W was really helpful, and nice. I didn't expect the staff to be so friendly, seeing as how we were dressed and prepared to go to a rave all weekend, No one treated us differently than any of the other guests, and that was really important to me, because in the past, at another upscale hotel nearby they were horrible to us, at almost $1,000 a night... I couldn't believe it, all from how we dressed. Another thing I loved about the W was that they're SUPER DOG FRIENDLY ! I wished we'd had known, or we'd have brought our puppy.
Now for the suite... The cool corner suite is a MUST HAVE if you plan on entertaining friends before or after shows, It's extremely large and has enough room for everyone to move around, and have a great time. The aesthetics are to DIE FOR. The interior design is superb and the room we were in, 1001, the view was truly spectacular. The features are so cool too, they have buttons to roll the shutters up and down, and the drapes from side to side. The bathroom had a waterfall shower head that felt amazing, and the fact that the W is stocked with Bliss products, made my stay THAT much more enjoyable.
All in all I give this place 5 out of 5 stars and I hope that guy that helped us gets promoted because I seriously wanted to die from every single thing going wrong on my boyfriends special day. Not a single thing went right until that guy helped us out and took the stress immediately away from me, and I will be sure to recommend this spot to everyone I know.
Rated 5 out of 5 by Kenrob This hotel was very romantic
This was the perfect weekend getaway for my husband and I. The rooftop pool was fabulous and the service was excellent!
Rated 5 out of 5 by Jen525 Awesome Night
First off, let me say, this hotel was FABULOUS in everyway!
The entrance for parking was hard to find, but once we found it, I found about 5 people tending to us, our luggage, and my baby (my car). They walked us into registration and took care of our bags.
We ran into a small problem while checking in, BUT the gentleman helping us quickly fixed the problem and took care of us RIGHT AWAY!
We were OVERLY impressed with the room! Very clean, VERY nice , and again, all around FABULOUS!! There was a FULLY stocked bar, snacks, and various other tinkers available. The bathroom was amazing and the bed was BEYOND comfortable! (I am currently on the hunt to find those amazing pillows for my husband!!!)
I jumped on the window seat and took in ALL the WONDERFUL views!! Our room was looking up at the Hollywood Hills AND downtown LA. PLUS they were filming something in the adjacent parking lot and that was fun to watch!
We stayed at the W because we were going to a concert at The Fonda theater, which was literally a block away! PERFECT!!
We are not strangers to the Blvd area, but for those that are, the Metro is literally right outside the front doors, and there is PLENTY to see/do along the streets!
I would like to thank the friendly staff we encountered along the way, and would highly recommend The W Hotel to anyone!
Rated 5 out of 5 by ReturnSoon Highly recommend
This was my first time staying in a W Hotel. The staff was very friendly and went out of their way to help and answer any questions that I had. Bliss Spa was amazing! The ladies were very professional and knowledgeable. My massage by Sonia was great. The manager, Tia, made me feel as if I were on vacation on some exotic island. I will definitely be staying at this hotel again.
Rated 5 out of 5 by SG102 The staff was excellent!
I just wanted to acknowledge a few people who were very helpful during my stay.
The first person was Fatima. She was very kind and always had a smile on her face. After checking in with her my mood was significantly improved!
The second person I would like to recognize was Travis. Even though he doesn't work directly with the staff at the W he was really generous and I told him that I had a great experience at the hotel.
The third person I'd like to recognize is Andrew. He was able to answer a lot of questions I had when I was trying to plan my weekend reservations.
These 3 people as well as others made my stay at the W Hollywood a great experience. Originally I was only supposed to stay one night and go to San Francisco the rest of the weekend. I ended up staying at the W the whole weekend and am glad I did!
Rated 5 out of 5 by Theya Fun pool and great amenities.
Enjoyed our stay in the 6th floor. Has a great time at the pool with our daughter.
Great service at Delphine. Room Service was delicious, delivery was prompt and friendly.
Rated 5 out of 5 by joshstern Fabulous Stay in Hollywood
If it wasn't starting my stay off with a friendly greeting by the valet gentlemen, or the personalization of my experience, it was the level of professionalism that every W employee had. Each member in our party was treated as royalty and we can't wait to stay at the W Hollywood again!
Rated 5 out of 5 by LifetimePlatinum WOW!!!!
Once again an outstanding experience at my home away from home. I saw a lot of new faces on this visit as well. Kudos to Cortez at the front desk and also it was GREAT to see Vince again! Once again I recognize the outstanding hiring abilities of your team!
And of course seeing Dakota, and Matthew, and Eddie! As bellhops, they are some of the first representatives of the property that a guest willl meet. And you couldn't pick a better experience to have then one that those guys deliver. So friendly, and helpful, they go way way out of their way for anything that you need. They are amazing!
The sense of my comfortableness staying at your property comes from the sense of familiarity which comes from the consistency of delivering an outstanding "wow Guest" experience flawlessly every time. Thank you, thank you, thank you for always making my holidays in Los Angeles spectacular! I'll see you guys in November for Thanksgiving
Rated 5 out of 5 by Matt99 Great Service
Recently stayed at W Hollywood. It was our first time staying at at W hotel. We were a family of four with two young children. We were nervous about staying at this hotel with children as it is more fore adults. However from the time we checked in we were made to feel welcome. The from desk staff was excellent answering all our questions. Special thanks to Simon who was very professional and helped us make plans and gave us the information needed to make our stay great.
Rated 5 out of 5 by mannyk awesome experience
Great service, the view was beautiful and i had an overall great time. As a frequent traveler, i highly recommend this hotel and will be back soon.
Rated 5 out of 5 by AndyA Beat all expectations! Made the trip great!
I frequently stay at hotels throughout the year and my experience at the W Hollywood was amazing. I never before have called the front desk to ask to speak to the manager but in this instance I did and it was to compliment the staff at the W (particularly Brittney at the front desk who checked us in).
Needless to say, I've told about 20 friends/colleagues that if they're planning a vacation or in our case weekend getaway in the LA/Hollywood area there is no place even worth looking at other than the W!
My wife and I had a great time and the W and staff at the hotel sure helped to set the tone. Again it's a first but plan on posting something to TripAdvisor.
Rated 5 out of 5 by kenyablu Great hotel-AMAZING staff!
My husband, 13 year old daughter and I stayed at this hotel in Aug 2013. Each Concierge was wonderful, especially Sonya and Shannon. Front desk staff was amazing-bellmen-everyone made our stay very special Hated to leave-cannot WAIT to go back!
Rated 5 out of 5 by JonnyB82 Above and Beyond
I booked this room for my 31st birthday. We got in 3 hours before our check in time and wanted to go to the pool. They let us check in early. The check in counter was attentive, friendly and gave us a couple of free drink coupons in honor of my birthday. After returning back from the pool, we heard a knock on our door. It was a hotel representative holding a birthday cake accompanied by a handwritten birthday card from the hotel staff. The cake was one of the best liquor infused deserts I have ever had, the gesture was awesome, and the handwritten birthday card from the hotel staff was a classy touch. Since it was a birthday weekend we were all in the mood to celebrate. W Hollywood has no shortage of day and nightlife. The pool pumps hit list house music by day and turns into a hot spot nightclub called Drais by night. There's a Starbucks on the corner and Trader Joes on the same block. What else could you ask for. I have stayed at several W Hotels around the world. After this stay, W Hollywood ranks among the best. Thanks for helping to make a memorable birthday!
Rated 5 out of 5 by dirigo76 Great hotel, attentive staff - home run
This is a great hotel in a convenient Hollywood location. It's hard to manage a hotel in the middle of a hard-partying tourist area, but they pulled it off. Staff is friendly and attentive, excellent rooms, and nice pool / deck area.
Rated 5 out of 5 by CathyL Excellent Location
Staff was friendly and very helpful.
Room was clean and up-to-date, though view was of a parking lot.
Location is right at Hollywood & Vine so easy to walk to everything, and the subway was right there as well.
Rated 5 out of 5 by smallfreckles A "W" Dream come true
Just now unpacking and enjoying my thoughts of our stay and already planning our next trip! Everything was more than "a dream come true". Starting with the magical décor, your exceptional service at check in, to the room, lounges, meals, drinks and instant "fixes", to the exceptional convenience of location.
I had my usual concerns when visiting a new place, but within moments I knew everything was going to be something to talk about!
We cannot wait to visit again and to add to our wonderful “W” memories.
One Sincerely happy couple,
Rated 5 out of 5 by amolavi Fantastic Stay
Just spend 6 nights at W Hollywood (Points Stay, Used my Plat ReQual Gift and SNA)
Overall, we had a fantastic stay. At Check In, Front desk was busy, the trainee did his best with our check in, ran into a couple bumps but asked for help every step of the way. Bumps included not knowing how to record Breakfast as our Plat Amenity and not knowing how to handle the fact that our room wasnt ready. Totally fine with both of these situations as trainees need to be trained and he actively asked for help.
Hotel was nearly sold out because of a Gatorade event that was going on all week (and the ESPYs were in town).
As mentioned, our suite wasn't ready -- we were asked to sit at the bar for a drink to wait and before we were 10 feet away from the check in, Housekeeping notified us that the room was ready. Handled perfectly.
Entire week was filled with staff being "W Cool" and not "W Bit**hy" which to me is the true mark of the brand. Front Desk, Living Room, Wet, Valet, virtually everyone was great and friendly. There is a fine line between being the "Cool Kid" and being a "Mean Girl" -- W Hollywood struck that balance perfectly.
Wet is a little expensive but given the view, I will forgive them that.
Room was well appointed and taken care of the entire week (except the free water was a hit or miss restock). I do think a hotel of this caliber should be doing turndown service but i know i am in the minority on that one.
My short list of cons:
-- Plat Breakfast was very limited to 3 items on the menu. Given the extreme flexibility at other properties, i'm not sure why the breakfast amenity cannot just be a credit. But Delphine (the restaurant) is very good
-- Wet at Night is unnecessarily difficult to get into for a guest to get into. We tried to go up to the bar on saturday night, but getting in was oddly convoluted.
Clearly one of the best W's we've stayed at... and for posterity that includes all of NYC (including my beloved but long gone W Court and Tuscany), CHI, NOLA, DC, SFO, Seoul, Santiago, Hong Kong, Hoboken, Atlanta (buckhead and Midtown) San Diego, Seattle, Montreal, Paris, Mexico City. We can't wait to go back.
Final thought... (albeit a bi**hy one and not a cool kid one)... the team from W New York can learn a lot from W Hollywood.)
Rated 5 out of 5 by LAmomager A sweet "SIXteen and the CITY" party at the W Hollywood
Where do I begin, as the mother of an "Up-and-Coming" TV actress, who has attend many fancy parties and events, planning a special party for her sweet 16th was tough. She fell in love with the W Hollywood and she and her friends were treated like Hollywood Celebrities from start to finish. The management took care of every detail and Zachary the Concierge "extraordinaire" was able to recommend all the best and hottest places for balloons, flowers, birthday cakes, limos and restsurants. He made sure everything went seamlessly. This party just blew my daughter and all her friends away and they will NEVER forget it! As they get older they will be loyal guests at the W since they know the service and experience is second to none. Thank you so much for making this such an amazing experience. I would encourage anyone looking for a party that will be truly amazing to call the W Hollywood right now and let the fun begin.
Rated 5 out of 5 by LifetimePlatinum The flagship W brand property!!!
The W Hollywood has truly become my home away from home. The more you stay at this property, the more you become like an A-list red carpet celebrity. You don't have to actually be one, it's just that the staff and all the team members treat everyone as if they were.
It's very clear to me that the management team of Leon and Brian have cultivated and develop an all star team of employees that love being here and enjoy what they do. That trickles down to every guest That gets to experience the "W WOW factor"!!!
I could fill up pages expressing how incredible this property is. The location, the ambience, the eclectic energy, the excitement, the professionalism, the distinctive class and etiquette.
Instead, I'm simply going to give you the bottom line, once you stay here you will never be satisfied at any other Starwood property in Los Angeles.
Rated 5 out of 5 by BDC23 Great location and special surprise
So I kind of met Taylor Swift in the parking area. Pretty much trumped everything else - I'll save the details but it was fun.
Rated 5 out of 5 by Flyingtailor Great Service
The W Hotels are a little quirky sometimes I get a great room which make sense and sometimes you wonder what where they thinking. This time was amazing suite 311 was just right. I had a great stay and received amazing service.
I still think this is a hotel for under 50 crowed but they are always in the best locations and a pleasant change from the norm. If any pet peeve a little noisy but not as bad as some have reviewed.
Rated 5 out of 5 by KP123 W experience aplus
Our first stay not at a Westin but at the W - would definitely come back. The host was simply above and beyond her job expectations. Loved the whole experience.
Rated 5 out of 5 by DVal115 This hotel has great service
Whatever whenever is definitely the motto at this hotel. The staff is extremely helpful and courteous. I would recommend this hotel to my family and friends for sure!
Rated 5 out of 5 by Claudia72 W hollywood
Excellent location, staff super friendly, despite it is a very busy hotel, they try to mame you feel as in home and confortable every time.
Rooms are clean and confortable.