Rated 5 out of 5 by Jpareli Amazing Hotel, Great Location
My husband and I stayed at the W Taipei for 4 nights to kick off our 3 week Asia Tour and I'm so happy that we did! We had an amazing experience! W Taipei is located in the heart of Taipei 101. You walk out and immediately there are a million things to do. We landed in Taipei after a 12 hour flight and arrived to the hotel at 6:30am. We had requested an early check-in on our reservation, but were unsure if we'd actually be able to utilize this since it was still so early. After being completely exhausted we were delighted to find out that yes, we could check-in. We walked into the most beautiful room with amazing views of the City. The bed was so comfortable, the room was huge with floor to ceiling windows. Once we arrived to our room we ended up getting a second wind and decided we were hungry. We sat down to the most magnificent brunch I have ever seen. The food was so good, we still talk about it today. The variety and customer service was exceptional. Each morning we were greeted by the friendly smiling staff which put us into a happy mood as well.
After breakfast, we visited the concierge to get a game plan down of everything we wanted to see. He was so helpful, gave us a map took the time to list out all of the night markets and how to get there. He also helped us arrange a taxi for four hours so we could visit neighboring areas of Taipei.
The concierge also set us up with dinner reservations at their restaurant on the top floor of the hotel. We were amazed at the beautiful view, attention to detail, amazing service and the food! The food was amazing. Our waiter was so helpful, he offered to make all of our dishes into half portions so that we would be able to try more things.
If you are planning on staying in Taipei, the W hotel is the place to go. You will not be disappointed.
October 13, 2015
Rated 5 out of 5 by Ssyatan Love the atmosphere & service @ W Taipei
The staff always appear proactive and spontaneous. A very lively and vibrant bunch of people. A little surprised that there was a staff at the counter whom can't speak Mandarin. Nonetheless, all else was great! Feels good going back to W Taipei on every trip.
October 4, 2015
Rated 5 out of 5 by RLeung My Best Starwood Experience
It's always the people that distinguish an experience. The team at W Taipei at my recent stay there exemplified that. I feel it the right thing to do to thank some of them here. I encountered a minor issue with a certain gold member benefit entitlement. Davie who's in charge of guest experience quickly fixed the issue and offered a personal apology - small thing it may seem but it says a lot about recognition and care towards member. Viviana is the first "insider" I've met in person in all Starwood properties. I appreciate that she took the time to say hi to guests at Woobar. I no doubt benefited from her local F&B knowledge which I am still lacking after multiple visits to Taipei. Victoria at Woobar is extremely nice and friendly. I've been to a few Woobars in other W hotels and I need to give some credits to the one in Taipei - all staff are well mannered and attentive. It looks like they themselves enjoy working there which is cool. The gentleman who provided me with check-in and -out service was brilliant. He actually knows the benefits of SPG membership (not always the case around the world) and the fact that he speaks Cantonese (my mother tongue) is a bonus. Finally the gym is flawless - great equipment and spacious.
Thanks and I will come back.
October 2, 2015
Rated 5 out of 5 by Vincent413 A nice place to stay when typhoon is apporaching
It was a typhoon day while I was staying in W hotel. They provided excellent front desk response for me and my wife which we could check in early to our suite. Since we could not go out under the strong wind, W hotel provided wide ranges of facilities such as spa and gym. The food and beverage was also outstanding in different restaurants. I will definitely stay in W hotel again when I visit Taipei in the coming future.
September 29, 2015
Rated 5 out of 5 by Jeman Thanks to the excellent services at Front Desk
I would like special thanks to Tracy and Zelos :)
They're really helped me out for everything ! And offer me, if you guys have any problem just call us and they will help you whatever they can. :)
The services here was excellent everytime when I was here. The other good thing I want to shared, the insider ladies ( Vv) always very helpful and recommended many nice dinners / night club place to us.
We definitely come here again and again to exploring more fun with our friends in W. Thanks and see you soon ... check my reservation.
September 18, 2015
Rated 5 out of 5 by Bayperson Very fine hotel
Excellent. Staff and service outstanding
September 18, 2015
Rated 5 out of 5 by Happy77 Great Hostesses
Service and hospitality were great! In particular, your kind hostess Carina was exceptionally helpful and friendly. She was very responsive and offered extra help to my needs. She made my stay a very enjoyable one!
September 15, 2015
Rated 5 out of 5 by FabSJ We love it absolutely!
First of all, Debbie at the front desk made everything all easy. She set the tone of our stay, when she saw my kids, she greeted them with a huge smile(+ small welcome toys) and made us feel welcomed!
We love the pool at W Taipei and it would have been nice to know if the pool closer notice was done in advance more than 24 hours ago.
We will be back in near future.
PS: I asked the two beds with a day bed by the window but it was only thing did not meet my needs.
September 13, 2015
Rated 5 out of 5 by LavieJoaillerie Great W Hotel Exprience
Hotel situated in a good business district. Great service. Wonderful Hotel. If you got time to chill I highly recommend to drop by WooBar for a drink chill and relaxing. Want to thank Sara From the front desk for assisting me on using the spg Keyless was cool. After long meeting coming back to hotel makes you feel so chic and relaxing. Highly recommend W Taipei
September 9, 2015
Rated 5 out of 5 by miltonr My favorite hotel in Taipei
The W offers great service, gorgeous rooms, beautiful swimming pool, and a fantastic location. WooBar is also a great place to relax and meet friends. The staff is helpful and dedicated. Breakfast is awesome. It's by far my favorite hotel in Taipei.
August 28, 2015
Rated 5 out of 5 by fangmeister1111 Great staff!
Excellent customer service all around. The staff is well trained and are very friendly and helpful. Particulaly like to highlight Jessi Chang and Sandra Wu. They are ready to help with any request from guests. The staff makes the hotel!
August 27, 2015
Rated 5 out of 5 by InandOut2015 Wonderful
Great location, great hotel, great staff, fun atmosphere. When I stayed here, I felt like a platinum member. Room upgrade, service level, etc. All excellent.
August 17, 2015
Rated 4 out of 5 by JackieLisa This hotel has great staff
All the staff in the hotel was great, responsive and professional especially Dora Hsu who works at the Welcome Desk. She was very friendly, professional and was able to accommodate our needs for our first time stay in W Taipei. I also would like to thank you Housekeeping as they did a great job cleaning our room. Again thank you everyone who works in this hotel.
August 8, 2015
Rated 3 out of 5 by Arielw Bad experience on receiving my kids and husband during check in
I would like to fire a complaint here as at the check in counter on Friday afternoon, I was in the meeting while my husband and 2 kids (one 4 year old and the other 2 year old) arrive your hotel to check. However, my husband didn't bring the catch nor the credit card with him. The receptionist insist to have guaranteed by credit car/cash for them to check in. Thus, it caused my kids and husband have to wait in lobby for 2 hours for me to arrive to get into the room. 2 hours might be short for adult, but very irritating for kids for less than 4 year old. I don't expect W hotel will conduct this mistrust to the customer, especially who is using company contract for this room reservation. I might not consider to stay in W hotel next time for my business trip in Taipei...
August 3, 2015
Rated 5 out of 5 by Syafiq an establishment that represents everything that the W satnds for
your staff, from the bellboys to the roving representatives and even the guy at the front desk I totally have to raise 2 THUMBS UP for them, professional, well trained and made us feel like were meeting new friends. Charles (front desk),Carina (roving rep) and Andy(Kitchen) deserve a pat on the back for a job well done....actually ALL OF YOUR STAFF DO =). We enjoyed everything the rooms were awesome, housekeeping staff were DAMN friendly, breakfast was a little lacking though perhaps you can add more food that u would find on the Taipei street stalls? deep fried squid....chicken or even the backed potatoes with bacon bits, perhaps more choices from the bakery etc. Poached eggs took awhile to be communicated, not perfect but taste awesome. Gym was well equipped, clean and the 2 ladies that were there were beyond awesome. Other than that I will praises about your establishment to all my friends and family. I truly enjoyed my stay and ill definitely cant wait to be back.
August 3, 2015
Rated 5 out of 5 by agora1104 40th Birthday Celebration
I live in Taipei, and decided to do something special and spend my 40th birthday at the W Hotel. We managed to visit most places in the hotel in just 1 day, starting with staying by the pool Saturday afternoon. We then checked into the room, which was absolutely beautiful by the way, and the view from the 24th floor was fantastic (like the room name!). We had afternoon tea at Yen Bar, then dinner at the Kitchen Table. I ordered a bottle of Demi Sec, which was awesome, coupled with the great food, and then off to Woo Bar for drinks at night. At around midnight we got back to the room and ordered room service. One of the best things in life is having nachos delivered to your room after midnight. It's hard for me to decide if this was the best part of the whole day or not haha (I love nachos!). Then in the morning we woke up to an incredibly clear day and that great view of 101, and had breakfast in bed! The bed in that room was incredibly comfortable. In fact, the only reason I woke up was because my brother called me from the states to wish me a happy birthday. I could've kept sleeping all morning, it was so comfortable.
July 30, 2015
Rated 5 out of 5 by nareto Wonderful place to stay in Taipei
This is second time staying at W hotel. Although it was just a short time but the experience was wonderful. Besides the well-designed room the hotel facilities, there were bedtime snacks provided when I returned from strolling around Taipei. That was very impressive.
July 29, 2015
Rated 5 out of 5 by Stevo68 Awesome Stay
The ONLY thing I would say about the hotel is perhaps have a variety of different genre of music other than the Euro rave beat 24/7. I think the same song played from the minute I checked in and lasted 5 days. Other than that you won't find a better hotel in Taipei.
July 28, 2015
Rated 5 out of 5 by playavista Great Ambience and Great Staff
I am mostly impressed with the quality of staff and how responsive, detail-oriented, and efficient. They are very friendly, communicative, and easy to talk to. I would like to specifically mention Zeke and Laura who works at the front desk. Both of them are smart, caring, and really think for the guest. Fantastic stay.
One point though - the floor bricks are starting to run down and I can see water stains/spots...can you guys do something about it?
Love W. It the only hotel I'd stay every time I come to Taipei. Thanks!
July 20, 2015
Rated 5 out of 5 by Tazio Leusre Week in Taiwan
Among all my often international traveling, I rate the W Taipei the best experience. Seriously. Beside the facility being in a convenient location for transportation, and the maintenance and decor of the Hotel is excellent, I have to point out the courteous and helpful personnel, all through the Hotel, from the lobby greeting people to the room service people. Fantastic attitude and always sincere smiling. Extra kudos for the Kitchen Table restaurant, to date the most efficient and attentive personnel I ever seen. Plus, as you enter the Hotel, there is always a very refreshing scent through, very pleasant. W Taipei is my hotel of choice.
July 15, 2015
Rated 5 out of 5 by misnoskcaj Truly Fabulous!
Everything from arrival to check-in, the room itself, the service rendered, the food enjoyed, check-out, and all else in between were just wonderful and immaculate.
July 15, 2015
Rated 5 out of 5 by nareto Chic, stylish, comfortable and convenient hotel
First time stay at W hotel Taipei. The location is very convenient. There is a bus station next to the hotel that you can take a bus to airport directly. The MRT station is near-by and a big shopping mall with plenty of nice restaurants.
The staff is very well-trained and helpful. The hotel room is beautiful. The comfort of the room is more than I expected. Quality of bed, bed sheet, amenities, etc is of high standard.
July 7, 2015
Rated 4 out of 5 by Benjamin007 This hotel has very good features
I and family all feel very good
July 6, 2015
Rated 5 out of 5 by Bradlz The W Promise - consistently delivered by all staff.
Having stayed at other W hotels, I was looking forward to my first stay at W Taipei. I can say, without a doubt, that it was the staff that impressed my friends and I most. The efficiency and willingness of different team members to accommodate requests impressed my friends and I immensely. The reservations staff fulfilled my request for two interconnecting rooms which the check-in staff checked me into smoothly and seamlessly (unlike a previous experience at a different SPG hotel). One friend had books delivered to the hotel prior to our arrival and one of two boxes was in her room. The second box arrived at the room soon after we did. The nightly happy hour for Gold and Platinum SPG members at WOO Bar was a wonderful surprise and despite running extremely late and arriving with one minute to spare, we were seated and afforded a great happy hour experience. When we found out that the pool was open 24 hours, two of my friends took a 3am swim. They knew there would be no lifeguard on duty but were pleasantly surprised when a security guard kept an eye on them and their belongings making them feel a whole lot safer. He even took some photos for them. Also, it was a nice surprise to receive a pre-arrival email from our personal ambassador, Gary. Knowing direct assistance was even closer at hand if we needed it certainly made the weekend carefree. Overall, seeing the W brand being consistently delivered by the staff members my friends and I encountered was certainly the highlight of our stay.
July 1, 2015
Rated 5 out of 5 by Tadpole Home away from home
The W staff is really top notch and has made this W hotel a favorite of mine. The workout facilities, the WooBar, the Yen Bar all are great places to rest up after a busy day. The hotel staff, particularly Joyce, Vivian and the WooBar team have made me feel very welcome, and have great recommendations for local restaurants if I don't want to have dinner at the hotel. Cary, TJ and Mathew are all great hosts and stop by if I'm in the WooBar to make sure everything is fine. The rooms are very comfortable, well decorated and the ammenities are very good. I hope to return soon some day!
June 30, 2015
Rated 2 out of 5 by miroke Great facilities, horrible (reception) staff
I have booked this hotel for a weekend with friends. But from check in everything went wrong: booked package for three people, only two people were allowed: extra charge. Even though booking was three adults, room was not made for three beds: upgrade: extra charge. Staff promised to reply our complain: not done. Received voucher for a free drink: woobar staff was not aware of this voucher... etc etc... Big communication issues in this hotel! Very pitty as this is not a cheap hotel, so you expect certain level. Well, not in W Taipei. Good luck!
PS: Facilities and location were good :)
June 29, 2015
Rated 5 out of 5 by cngsg W at its best
Had a wonderful night stay to end my trip to Taipei. Matthew and his team was there to make it special and helped in arranging a nice room for us. It was indeed heartwarming to see such good service especially from Matthew who was there to receive us at the reception as well. The happy hour for Gold and Platinum members is also a good touch and adds recognition for members. Overall, excellent service, great rooms and one of the best W that I have stayed so far.
June 14, 2015
Rated 5 out of 5 by MsChong Wonderful Anniversary
We celebrated our anniversary for this trip, W Taipei is very warm hotel, they prepared the heart-shaped cake for us, we were so surprise about this.
Front Desk staffs are friendly and professional, when I asked some information about the clinic, they explained to me very patiently. We are very satisfied with this stay, and will come back next time.
June 13, 2015
Rated 5 out of 5 by Aniablobrow memorable experience
Sarah provided a personalized experience at the hotel and went above and beyond. It was because of her that my stay at the W in Taiwan was exceptional. Thank you I cant wait to come back!
May 2, 2015
Rated 3 out of 5 by bcchung Mattress too soft
I have stayed at this property quite a few times, and every time I have felt that the bed mattress was too soft. This time, I figured I would ask to see if there was something the hotel could do. Staff was quite responsive to my concern which was something I want to acknowledge, but when I came back from a long day of work that day, I realized they have inserted a piece of wooden board above the original mattress. This is something unheard of and it was not effective and uncomfortable. They came and took away the wood and turned over my original mattress instead as an alternative. It ended up being slightly better but to be honest, I don't expect this kind of solution for a 5-star hotel such as W. They should really have a real alternative including different types of mattresses/beds.
April 29, 2015